Too small with no helpBrian Keith G.
Customer Reviews for Gold Star Gas
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
great peopleNATALIA K.
Le client n'a pas laissé de commentaire.Henry A.
I went to return the truck and waited for 1 hour. When someone comes to the gas station, I stop returning the truck and serve other people.ROBERTO M.
Very disorganized; Van needed an oil change and I had to put air in tires before I could start my move; Could not distinguish the U-Haul employees from the customers; Very chaoticholly F.
Le client n'a pas laissé de commentaire.Aaron W.
Le client n'a pas laissé de commentaire.Breandra B.
Excellent service, particularly from Chris. He helped me gauge exactly how much gas I'd need to refill to the required level and was very friendly.Robert U.
The owner of this location salvaged the UHaul brand for me after the Hollywood location ruined it. They closed their systems 30 minutes early with no warning and no attempt to help. They just said sorry we cancelled your reservation come back tomorrow and the gentleman that owns the UHaul on MLK was also having an issue with the Hollywood UHaul staff, told me to head to his location where he helped me immediately and got me on my way.Jason S.
Location is junkie and barely had any alternative parking spaces for return. Not covid friendly as no masks were being used by employees and doubt trucks are cleaned between uses: There were random tools in the backseat and homeless living in the back empty trucks. I was pretty annoyed by the return process. Will not be a return customer.AJEENAH S.
my truck was out of battery had to wait and the person that was helping fix the problem he was very rude didnt even talk check in lady was so niceMiguel G.
They need to have extra keys I left the keys inside locked in the vehicle when I was returning it and asked if they can open it and they told me there was going to be an extra charge so I had to call AAA and get it opened myself very inconvenientWALTER V.
Better environment and locationAndrea M.
Le client n'a pas laissé de commentaire.IVAN C.
Le client n'a pas laissé de commentaire.AMANDA M.
Very friendly staff. Easy in and out. They had all the equipment that I needed for my move. Vehicles are kept very clean. Will definitely use next time.Roberto V.
Le client n'a pas laissé de commentaire.TYRONE B.
Drop off location is not safe.Evans L.
Smaller location was much more efficient than the larger location that I have been using.STEVEN G.
My experience exceeded expectations. Friendly and efficient.Dan O.
Le client n'a pas laissé de commentaire.Craig C.
The price is higher than what I am told when I made the reservation.CHANG L.
Realistic pick up location I had to call CA traffic to hammer down my pick up location. As the one in Cottonwood had no knowledge of my reservation despite U haul confirmation of this location in my email. Get it together and be more efficient please. Other than that the experience was good.Nicholas T.
Customer service was terrible. Owner called me plenty of bitches, because I pointed out how unprofessional he was. The workers had no training. Trucks were nasty no one came out to expect the truck, u haul needs to shut this franchise down. I'm not alone says nothing has been addressed. Very rude childish unprofessional dirty nasty ghetto tacky Environment, Sad and let me not forget pathetic! Worst experience ever.GWENDOLYN M.
Le client n'a pas laissé de commentaire.Vineeth J.
Le client n'a pas laissé de commentaire.MARIO B.
Le client n'a pas laissé de commentaire.Sean K.
The app was buggy so I couldn't pick up just using my phone. I had to go to the station attendant (who was actually super nice!) who called someone else for me to speak to regarding my reservation. I felt bad for having to use the attendant's phone and doing the pick up process over the phone was very inefficient.KEVINJOSEPH W.
Not clean outside and insideMary E.
Nice,Great Customer Service Highly Recommend Will Use AgainLORRAINE L.
The night girl at the front desk was very helpful :)ELIZABETH K.
Very friendly and helpful thank younatasha H.
Le client n'a pas laissé de commentaire.Daniel R.
I would appreciate a call to explain my experience. It was the most unacceptable experience I have ever had with any company. I use Uhaul very regularly. About 1 or 2 times a month minimum. Everything about this location and experience was awful. They changed my order 2 times and ended up forcing me to rent a much bigger truck than I needed ( originally a pick up truck). All there equipment was over booked and the person working the rental was extremely overwhelmed and I felt very sorry for her so I tried my best to be as nice as possible. I was delayed 2,5 hours for what I needed to do waiting in the line and ended up getting charged WAY more than initially planning due to them forcing the change of vehicle and them also adding insurance to the reservation which I declined the insurance on because I knew it was a very short trip. My number is 2012181139.CARLOS P.
My reservation was not there so I had to get a different truck but was told I would be charged the same rate since it was their mistake. When it was time to turn in the truck he was having "computer problems" and I had to do the check out online where they charged me a higher rate. He said he would get his people to adjust it, which I never believed so I disputed the charges. No one from U-Haul contacted me after disputing the charges now I have to wait on the phone for an hour to try to talk to someone to get this fixed.Max B.
By far the worst customer service in my life.Ege C.
Professionally run locationRyan T.
Everything was greatVineeth J.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.SHANAY R.
The owners and workers at this particular property are always willing and aiming to please making sure the customers are totally satisfied every time. Any thing that has to do with moving our well return to this location.ROCHELLE R.
I was overcharged - I drove out with the truck out the Uhaul at 1302 miles and dropped it off at 1309 miles, however, the receipt says I picked it up at 1276 miles. I spoke to the manager and said the adjustment would be made and it was not.Gian R.
Keep doing what you are doing. Everyone was very friendly . I am sure I will recomend to all my friends about this location. MerciKHALIPHA A.
Le client n'a pas laissé de commentaire.Marina C.
The person who helped me was really great, after describing what I was picking up, he advised me that the bigger truck was a better choice and he was absolutely correct. I had to thank him again for his help and wisdom.dicarlo B.
My pick up and return was quick and easy and the location being 24hrs is a plus. I will get all my rentals from this location in the future. Thank you Gold Star for your superb customer service!Monique G.
Only thing that can be done is to stay away. Too many people hanging out, fraternizing. Non-customer cars parked on the premises. Could be the area which is known for gang activity. Felt unsafe. 1st and last time doing business at this location.Aimee J.
The rental process was quick and easy, but the contract did not explain what insurance was already included nor did it show what insurance I paid for. Also, the pdf of my receipt is completely unreadable.Kevin M.
Awesome service!Albertha S.
Nice peopleORISON Z.
Got Charge more than what I was told and the girl in charge did not had any experience on renting a UhaulEDWIN R.
Good customer service ðŸ‘GWENDOLYN M.
Nothing chris gave the best CUSTOMER SERVICE!!!!Jose P.
customer services was good when I got to the truck looked like someone drove it after the last check in, then i looked at the contract and it said it had half a tank of gas when it only had 3/8th wanted to go back but there was a line and it wasnt in the best of neighborhoods, we only drove from los angeles to las vegas and there was no way we went over mileage.JOEL N.
Chris was amazing to work with!Alex E.
They were super helpful and friendly!Melanie R.
Staff was very friendly and the whole pickup and dropoff experience was quick and easy. I will definitely be using this location again in the future!Ashlyn S.
All was good thxrhonda W.
This was an easy process, the equipment was perfect and they gave me a safe place to park my vehicle. Great location.Suzanne F.
Why am I being charged for two pay periods ? I was told by two representatives it was 19,95 $ for the day .VANESSA V.
Everything about it was GoodSHAMARI J.
Location was really bad worst place and company never rent from this companyJose J.
Super friendly location!Claudia T.
The guy that helped me out (I didn't ask his name) was super nice, he had excellent customer skills, I will definitely return and obviously refer this location to friends and family!Lester S.
Excellent service and friendly atmosphere with staff willing to assist with all of my needs. The overall quality of experience was great. Last but not least their open 24 hours for all your needs no other company can give you that availability.Kelly S.
Le client n'a pas laissé de commentaire.Donna B.
Hands down the BEST U-Haul experience thus far.... process was quick, staff was friendly and extremely helpful.Bennett B.
Stay the way you are, best customer service I've ever experienced when getting a u-haul truck. Friendly ,patient great communication from beginning to end. This is now my favorite U-Haul pick up spot.Noella T.
Le client n'a pas laissé de commentaire.KELVIN B.
The owner was great and very professionalKimberly S.
Le client n'a pas laissé de commentaire.DEREK W.
drop off and pick up was horrible . The guy had me wait at least 30 min for pick up and drop off . I requested pick up at 1:30 and received the uhaul until 2:07 , then I was inaccurately charged for equipment and gas . I am very upset at having chose uhaul and precisely that location for pick up and drop offJocelyn A.
Le client n'a pas laissé de commentaire.JAVONNE S.
No drop box and the employees at the gas station have no idea what's going onMICHELLE A.
Le client n'a pas laissé de commentaire.OSCAR D.
Le client n'a pas laissé de commentaire.Larry M.
Everything was great specially that it's open 24 hoursMartin C.
Le client n'a pas laissé de commentaire.Kendall J.
Le client n'a pas laissé de commentaire.Rico C.
Excellent service à la clientèleDan P.
I gotta say the folks at this location were incredibly kind and professional. I had accidentally skipped a few processes, but they made it as painless as possible, and even watched out for me while I was waiting for my ride to pick me up. Just all around stellar folks.Maximillian C.