Customer Reviews for Golden East Storage
(Concessionnaire U-Haul dans le voisinage)

1 770 évaluations

3301 Benvenue Rd   Rocky Mount, NC 27804
(@Hwy 95)

(252) 446-4152

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 3h pm à 6h pm
Heures d'ouverture spéciales
  • 10/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(252) 446-4152

3301 Benvenue Rd
Rocky Mount, NC 27804
(@Hwy 95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 3h pm à 6h pm
Heures d'ouverture spéciales
  • 10/24/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R. 
Évaluation :
5

Great service at location. Truck drove a little rough compared to previous rentals.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACK B. 
Évaluation :
1

Racially profiled! The owner slipped up and said cotton picking phone in Front of me and my brother while we were recording the trailer hitch! We have him on video saying It! Never again will I rent from you all! I am upset about this and I will be contacting the news and social media with this video

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

I wouldn't change a thing. Drop off was quick and efficient.

RICHARDTODD L. 
Évaluation :
5

Had everything I needed plus great customer service.

EDMUND G. 
Évaluation :
5

Just continue what your are doing which is excellent and professional service. Merci encore.

Bridgette D. 
Évaluation :
5

Everything was very well organized

Reginald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenton R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clint W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phebe E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie W. 
Évaluation :
5

Everything was very smooth from the check in process to the drop-off. The manager was very friendly and we had no problems with the van. Would definitely use them again.

Crystal I. 
Évaluation :
5

Make repairs on utility trailer lights, turn signal and/or stop lights, on a timely manner to insure the rentals are functioning properly before going out. The right turn signal and stop light we're not working when I picked up the trailer on Saturday.

LAVERNE A. 
Évaluation :
3

Two days after I dropped unit off, with the help of an employee, the site called me asking where the trailer was and I was late.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORVILLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacount A. 
Évaluation :
4

Fees were more than expected

Gwendolyn W. 
Évaluation :
2

DO not have rude people and tight spaces to try and park into, Trailers need to be fixed so they tow properly and do not sway

Tyler B. 
Évaluation :
1

Very rude customer service when I asked questions about the charges. The rep was very combative.

TONYA C. 
Évaluation :
5

The vehicle was full of roaches...as we were traveling to our destination the bugs started coming from everywhere

Sharon W. 
Évaluation :
5

It was great keep it the same way the person that helped me was great and he was busy it was my first time renting a truck and he made it so easy

joseph B. 
Évaluation :
1

when equipment is reserved it should be there,customers should not have to run down another customer to get the vehicle. This was the worst service ever.

Phillip M. 
Évaluation :
5

Really nice people and very helpful.

Kirk C. 
Évaluation :
5

Open maybe a hour early

ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany J. 
Évaluation :
5

Bill & Bob are the best people to deal with and the best U-Haul location to get equipment from. A+ everytime!

Mckeith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HETHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ezra H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
4

THE ONLY ONES WHO ACTUALLY TOLD ME I WAS TAKEN FOR A RIDE MORE OR LESS. REALLY APPRECIATED THIER HONESTY JUST HATE UHAUL IS LIKE THAT. I MIGHT WOULD HAVE USED THEM IN MY FUTURE MOVE. NOT NOW!!!

Leon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL W. 
Évaluation :
5

Aucun

Tara A. 
Évaluation :
2

Rented a 6X12 trailer. When checking the trailer, the right rear turn signal was inoperable. The service representative stated he couldn't tell if it was my hookup or the trailer. When I assured him I had just checked out my system (I tow frequently), he then said it may be that the trailer hitch may be dirty, and it would probably start working after I got down the road. Then he walked away. If I wasn't in a situation where I had to have the trailer to help someone else, I would have left it there. I have NEVER had a U-Haul center not address a safety issue. I will not do business with this center again. They also didn't have the furniture blankets I had ordered.

William B. 
Évaluation :
2

I was charged $.59/mile for 53 miles I used the van however the first 50 we're supposed to be free.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mical W. 
Évaluation :
5

Great place to pick up a U-Haul great people to talk to customer service was great the gentleman took care of us no problems love this place very recommended

gail M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kivin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

Personal was very friendly and helpful. I will use them anytime I need uhaul services.

Nancy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHE-OKEE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA S. 
Évaluation :
5

The AC worked sometimes blowing cool and then would just blow regular air.

Sharon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA B. 
Évaluation :
5

There's no need for improvement! Bob was hands down one of the nicest and hospitable people I have ever met!

ashley M. 
Évaluation :
4

Waiting time whenever there is an inquiry takes 15-30mins which is disappointing. I should have been called a day before where to pick up or if the truck is available. I also should have been notified where to drop off.

Charles Jeofrey C. 
Évaluation :
5

Very great experience renting from this location.

John C. 
Évaluation :
5

Nothing.i have been dealing with this guys for years .bob is great. Golden east is the best

LEE B. 
Évaluation :
5

Nothing they do a great job

Katina W. 
Évaluation :
2

I reserved the 15 ft truck 2 weeks in advance and was guaranteed the truck would be there. When I arrived my truck was not there. After another customer came in and jumped in front of my with her problems, they finally came back to me. 45 min later I finally got to talk to the guy. He told me if have you wait at least 2 more hours for the truck to get there because it has not arrived. When I asked if they could call the person to see where they were he said it wouldn't help. They eventually gave me a 10 ft truck which make moving more challenging because I now needed to make more trips and waste more money since I am driving more miles. They didn't even try to accommodate me in any way or even apologize for not having the truck. This was a very poor experience and I will be looking other places rather than uhaul if I need a truck to move again.

Shane D. 
Évaluation :
5

Great service. Quick and easy!

KEII M. 
Évaluation :
5

My overall experience was horrible... Someone is supposed to be contacting me...

Tiffany K. 
Évaluation :
5

Very polite and friendly staff

ELLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa T. 
Évaluation :
4

Everything was fine.

Calvin B. 
Évaluation :
5

Staff very helpful in getting me set up with proper truck for my recent move. Price was fair, truck was clean, comfortable, all readings accurate. Staff also verified if we needed any moving supplies, hand truck, furniture pads, dollies. Good people!

GLENDA S. 
Évaluation :
5

Thank you for your help during such a stressful time.

anderson G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katharine R. 
Évaluation :
4

This entire rental experience was horrible from start to finish. Equipment at preferred location not available. Sent 15 miles to another location that did not have equipment. Called customer service and they wanted me to travel over 50 miles to another sight. Finally found one closer. Went to that location and they were not open on Sundays. Was supposed to initially pick up equipment at 11 am and at 4 pm still no rental truck. I had two movers waiting that I had to pay. Will NEVER recommend this company to anyone. BTW - noticed on my credit card that I have been billed. Cannot stress enough that I will share my experience with everyone that I can. Horrible experience!

Seth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
3

Have the hand truck and dollie available when offered.

Lynda P. 
Évaluation :
5

None. Friendly and helpful.

Carlton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genell O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Great staff!!!!!

ANTHONY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNARTIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brussard A. 
Évaluation :
5

I had a reservation but when I went to get the unit the original location didn't have one. I called uhaul and they gave me a 2nd location and I went there and they didn't have one either. I called uhaul back and they told me they have no more 26' trucks within 60 miles so I had to settle for a 15' truck instead. I arrived just in time to get it because it was just about to be rented. Now instead of me making one trip I had to make 2 which cost me more in mileage. Also- I never received my final charges. Question- How do the agent rent out a truck that is reserved? I waisted 2 hours of my morning due to this.

Anthony L. 
Évaluation :
1

I reserved a trailer two weeks in advance to move some stuff from Rocky Mount to Raleigh. I was scheduled to pick up the trailer at 9:00Am. I received a call on the day I was to pick up as I was on my way to pick up saying they didn't have the trailer that I would have to go an additional 30 miles each way out of my way to pick one up at another U-Haul location. I was not happy and I asked why did I give my credit card to reserve this two weeks ago she said the place I reserved didn't have the trailer I said well that's funny because I went by there the day before and saw what I ordered to make sure it was there! She said well I have an open trailer or a much smaller trailer very poor customer service!!

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brussard A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marqueeta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Easy peasy...

GARY L. 
Évaluation :
5

Everything was good

VIKAS S. 
Évaluation :
4

BEWARE: Even if you reserve equipment well in advance for one location, they will change it to a different location without confirming it with you first, and this may mean picking up your equipment hours away. You will not know unless you happen to check your online reservation every other day or the day before your pick-up when they send the “check-in” text or email. The representatives at the Rocky Mount location were great, especially Billy. However, a different representative at the Commercial Avenue location in Raleigh, NC falsely assured me that he reserved my equipment at a Raleigh location, but I learned the day before my reservation that he reserved it for the Rocky Mount location. Also, the representatives at the Capital Blvd location were rude and unhelpful. The women there seemed to have the attitude of “it's not at my location, so I don't care.” I booked this reservation weeks in advance. The point of a reservation is to establish reassurance that you'll have what you need when moving. The misrepresentation by the original representative regarding the pick-up location caused a huge inconvenience. I will no longer use U-haul when moving and will not recommend u-haul to anyone else; it's too risky.

Destiney T. 
Évaluation :
5

Everything was great

Robert N. 
Évaluation :
5

Great customer service!

blair W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amilcar R. 
Évaluation :
5

A-1 customer service.

Blake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melton J. 
Évaluation :
5

I was actually extremely surprised at how easy everything was online and going into the store was amazing. It was super clean, the vehicle was ready and clean and the people were very nice. I was actually in and out in about 2 minutes. I also rented during the pipeline hack and the van had a full tank of gas which took me where I needed to go and back on 1/2 a tank - so I have the highest praise for the entire experience.

Amber P. 
Évaluation :
5

Everything was great,could not have had any better service, thanks

Danny M. 
Évaluation :
5

Nothing that I noticed, they have great customer service

JOSEPH P. 
Évaluation :
5

Great family owned and operated business! Staff was helpful and kind.

Tamara C. 
Évaluation :
5

Earlier hours of opening

Daniel J G. 
Non les évaluations ont été soumises pour cet établissement.

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