i got overcharged. I declined the trip insurance and still got billed for it. complete scamJonathan L.
Customer Reviews for Golden Gate Automotive LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Richard W.
Friendly, quick in and out, helpful, respectfulGHALIB A.
This is the second time for me to drop off a trailer at this U-Haul location. In both times, Khaled was very courteous, professional and prompt where he always goes above and beyond in his outstanding customer service ... Thank you :)Emad H.
Le client n'a pas laissé de commentaire.MARCOS A.
Khaled did a great courteous and professional job in unhooking my trailer and signing it off in the system as properly received. Thank you very much :)Emad H.
Easy drop off. ThanksJAMES W.
Office was unkept, no mask on employee, and he just popped his head out to ask where did you leave the trailer. I had to ask if anything needed to be signed or filled out before leaving. Was uncomfortable leaving with nothing stating we returned in so took pictures.CHARLES M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Harold T.
Le client n'a pas laissé de commentaire.KATELYN B.
Le client n'a pas laissé de commentaire.Jeff L.
Le client n'a pas laissé de commentaire.Marco R.
The person there was courteous and incredibly helpful. Helped us get on our way quick, even when I messed up and reserved the wrong size trailer. Trailer towed like a dream. This place gets an A+ from me, as they helped us last minute, even with having to change trailers.michael S.
They dont open Sundays. I had to dropp off the truck outside the gate.German O.
Very easy to return U-Haul....quick and easy. Owner was very helpful and pleasant to work with.Eva E.
The tow dolly was not working properly. I was told it was when I leftWilliam S.
Le client n'a pas laissé de commentaire.Dianne S.
The location wasn't very professional looking, For a business, it had broken down cars everywhere as if it was a junk yard, the building was in poor condition With weeds growing all around the steps to the office. The steps and Porch to the office was in poor condition, I almost tripped and fell when my flip flop got caught On a nail head.Thomas L.
Worst drop off location I have ever experienced. The office was closed even though their website said open. The whole location was also sketchy. No one answers their phone. Extremely unprofessional and unhelpful.Oscar M.
Dropped off trailer after hours, so did not see anyone. Drop off was easy and straight forward.William W.
Le client n'a pas laissé de commentaire.David G.
First of all the truck was dirty and dusty inside. I guess whoever runs this location is not taking COVID seriously...Secondly maintenance was not performed on this vehicle. If I had time I would've returned it. My commute from Florida to MA was very unpleasant, the alignment on the steering was horrible. It was very difficult to gauge the steering needed making it a much longer commute than it should've been. I contacted the roadside assistance but I wouldve had to stop for several hours to fix, which I didn't have and since it wasn't a huge safety concern I decided to just ride it out.. I expect a call from their corporate office and make it right by me for the difficulty and inconvenience this has caused.ronny S.
I always go to this location if I need a u haulmohamed E.
place is dirty.Brad D.
The place is fine but I returned middle of the day and no one was there. It is a gated property. I had to do the drop off on my own but was uncomfortable leaving the truck in their drive in front of the gate but that was the only place for after hour drop off. Sure the place would be good with someone there.Dexter I.
Property was disorganized and needed to be mowed. Vehicles scattered throughout the property.James S.
The gentleman who helped me was very nice. The office seemed clean but the outside is like a junkyard. It needs to be cleaned up and organized. The ramp up to the office has a board that is sunken and if you are not paying attention you could easily trip.Marie Ford F.
Le client n'a pas laissé de commentaire.Gerald U.
The truck was clean, wiped down (covid) ran well. the only issue I had was the loading ramp was not clean It was caked with mud from a previous use.Dennis K.
Very nice customer service. Prompt and courteous. Equipment in good condition.Robinson V.
The personal went above and beyond to make it as easy as possible.Drakeo S.
Le client n'a pas laissé de commentaire.Cesar N.
Have the equipment ordered and be clean it was full of screws and the floor was buckled and looseMark S.
Le client n'a pas laissé de commentaire.Rodney B.
The trailer had to be washed inside before any items could be loaded. The prior renter left sand, dirt and some other smelly dried liquid on wall. I had to clean and mop the unit before loading my furniture items.Wallace B.
Le client n'a pas laissé de commentaire.Hien H.
Le client n'a pas laissé de commentaire.Brian N.
Le client n'a pas laissé de commentaire.Jack S.
Didn't like the fact that the fact that the facility was closed at 3:17 PMSara F.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Tiffany B.
Le client n'a pas laissé de commentaire.mohamed E.
Truck shook so bad the entire trip. No cruise control. Customer service was greatMICHAEL S.
Le client n'a pas laissé de commentaire.amal K.
Le client n'a pas laissé de commentaire.Larry S.
The location reminded us of a scrap yard! The staraps on the car dolley we rented were frayed at the ends. When we returned it in Peterborough the attendant was shocked at the state of the equipment.Ruth C.
Le client n'a pas laissé de commentaire.Kathleen H.
this is my best U-Haul experience. the guy there was very helpful. I really appreciate.khaled B.
Your customer service is horrible. Got a text two days before move confirming reservation. Noticed time was different but text didn't indicate why time was changed by 3 hours. I call to see what was going on and if it is available at requested time. Woman puts me on hold multiple times to ask 'scheduler' and finally gets back on and says that's the only time and nothing she could do (but no clear explanation.) I express that it's a problem because people are helping me move, the expectation being @10 am not 1 pm. She says she can send me over to the scheduler. I ask what would be the point if they don't have any options. Next thing I know I'm cold transferred and have to repeat myself all over to some other service rep. I mentioned that the customer service has been terrible. She then starts taking an attitude, ending every sentence in 'ma'am'...I was doing my best not to respond in kind but I was already irritated with all things around this transaction. On day of move, we stop by gas station @ 11:30 to see if the trailer was there and it had been there parked off to the side for who knows how long and may have been there @ the requested time but no one called to let me know. Uhaul tried to tack on an additional charge to the rental of over 100 $...when I questioned it , the response was that it was supply and demand. I refuse to pay more than the quoted price and can't believe a bait and switch tactic like that would be legal. I rented it at the quoted price but this entire ordeal left a rancid taste and I will do my best to avoid using Uhaul in the future and caution others.Amanda T.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Frank S.
Contacting someone in the evening and early morning was very difficult and the answering machine was full. I would prefer an openly and easily accessible location in the future.Valerie C.
Just keep doing what you are doing. I was very pleased on how I was treated and the equipment.Walter B.
Very nice man running this location but extremely packed lot with a 24' or so Uhaul blocking most of the entry. There is no room to turn a medium sized car around evenJoel H.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.ralph K.
I got charged an extra day when I returned the car 15 minutes after my return time and it wasn't even open. Horrible way to run a business.Dwight S.
The person who took care of us was really niceLarry M.
Le client n'a pas laissé de commentaire.David P.
everything was great,Ashley P.
Take better care of your trucks. Have better manners and respect women who are renting your vehicles. Have better communication with your customers IN ADVANCE.Christopher L.
This location was great but the 4th I visited before someone would accept the trailer.Allyn G.
Le client n'a pas laissé de commentaire.Ahmed A.
This vehicle was in excellent shape. It was a pleasure to drive and roomy.SUSAN B.
Le client n'a pas laissé de commentaire.Tom L.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.GLENN P.
Le client n'a pas laissé de commentaire.sam E.
No help in securing drop off location. Language an issueJoe D.
Le client n'a pas laissé de commentaire.Michael V.
The drop off site was so tight in there that we couldn't even turn around. We had to back out of there. The staff was friendly enough but it was hard getting in and out of there.nancy M.
Felt unimportant for there business. Unprofessional, and very unorganized. And the Yard was a train wreck. Good thing I am experienced with trailers and even though I scheduled a day ahead the trailer was buried. But they did have the trailer I needed as the other location near me did not. That was the only reason I did not go else were.Chuck plurrde P.
MAKE sure that If the Customer is to get a CASH deposit back, that the DROP location has the MONEY on HAND and not having you RUNNING ALL. OVER Zephyrhills To try and find a location. I AM NOT A HAPPY CAMPER @ ALL. I WILL BE CONTACTING THE CORP OFFICE OVER MY ISSUE.Maryln A.
Le client n'a pas laissé de commentaire.MARK N.
Le client n'a pas laissé de commentaire.Edmund F.
Courteous and helpful. Did everything he told me he would do. Very happy with my experience.janice N.
Le client n'a pas laissé de commentaire.Norman C.
Le client n'a pas laissé de commentaire.justin S.
The return contract paperwork was for another location. Once I called U-Haul, had to deliver to the mobile app location and pay an additional 29,00 $.Michael B.
Le client n'a pas laissé de commentaire.Diego C.
Have the location be open on timeRichard D.
Great service and very clean truck.Randell P.
Have it marked clearer so you know it's a u haul place to drop off u hauls.Kevin H.
Excellent location And great peopleFelicia M.
Le client n'a pas laissé de commentaire.Sharika L.
The one person who greeted me was very kind. He also made sure I was taken care of properly. Merci.Michael T.
Perfect location and friendly serviceGHALIB A.
Great location easy access , employee help is amazingGHALIB A.
My debit card has been charged 3 TIMES for the rental!jordan P.
Comes across as caring, but not professionally run like most I have seen. I worked for a UHaul Co. in Port Charlotte, Fl. years ago. Never have I seen or heard anything like this. Really too bad. Should never allow to stay open. One thing I do realize. No one ever calls to get these trucks serviced. Very bad business and very Dangerous vehicles to drive anywhere with trucks that are just rented out, nothing fixed Sorry U-Haul. I will not miss you. Goodbye and I hope you can have better professional all the way aroundJo Ann S.
Le client n'a pas laissé de commentaire.Robert M.
Had so many issues with the truck and trailer not to mention the customer service and the insurance saying they would pay you for something and never did and now I want to bill me almost 2 500 $for something they said they would coverrobert C.
Le client n'a pas laissé de commentaire.Lawrence N.
Le client n'a pas laissé de commentaire.Craig W.
In and out and extremely simple. Highly recommend.Nicholas E.
We did the drop off box on Sunday. It was easy and room to leave the truck. Got my final statement first thing Monday morning. No surprises there. All good.Kevin T.
Le client n'a pas laissé de commentaire.norman L.
they were very well in every aspect of renting the truck. If I ever rent another truck they will be the UHAUL dealer I would go to.Tom T.