Customer Reviews for Golden Gate Automotive LLC
(U-Haul Neighborhood Dealer)

200 évaluations

35330 Condominium Blvd   Zephyrhills, FL 33541

(813) 788-2450

Heures

  • Monday–Friday
    9h am à 12h am / 1h am à 5h pm
  • Samedi
    De 8 h am à 2 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(813) 788-2450

35330 Condominium Blvd
Zephyrhills, FL 33541

Services dans cet établissement :

Heures

  • Monday–Friday
    9h am à 12h am / 1h am à 5h pm
  • Samedi
    De 8 h am à 2 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE L. 
Évaluation :
5

Overcharged on number of extra days of rental

Jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cooper L. 
Évaluation :
3

The cab was filthy and stunk of cigarettes. We had to clean and deodorize it before I could use it to make my move. There was still trash in the cab from the previous renter. It took for ever to get checked in and be on my way. They were very unorganized. I'll never use this location again.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
1

Did not answer my calls. Did not return my call. Double charged my credit card and did not return the money!

HEIDI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lori M. 
Évaluation :
3

Uhaul battery kept dying

Jeoffrey F. 
Évaluation :
1

Bad Customer Service

Angel J. 
Évaluation :
3

They did not open on time

Kevin G. 
Évaluation :
3

Couldn't understand the guy his language wasn't very good..

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail G. 
Évaluation :
2

One side of the trailer had tail lights that were not working. Instead of offering a solution, the gentleman jokingly told me that I hopefully won't get pulled over because it's during the day. Their hours were listed as being open from 8 AM and when I arrived at 8:45 AM, the facility was closed and the customer service agent advised me to drop off the trailer on the sidewalk as it was the only place with space left (others dropped off entire box trucks outside their gate and blocked the area). So because they were not open when they were supposed to be, it was also considered an after-hours dropoff and costs more money.

Joshua G. 
Évaluation :
5

Everything was excellent. I would do business again. Went above and beyond to achieve what I needed

Linda C. 
Évaluation :
5

Great customer service!! Extremely helpful and accommodating. Would highly recommend.

kandace W. 
Évaluation :
2

The agent did not know what he was doing, slow 1,5 hours to do paper work

Ronald K. 
Évaluation :
3

The guy working there could not understand English. Communicating was difficult.

Sandra C. 
Évaluation :
3

Trailer was very squeaky and noisy. Needs to be replaced with a newer model. Merci.

Eva D. 
Évaluation :
3

Noah was knowledgeable, helpful and very friendly. The 5x8 trailer we used was very good, but 1 of the 4 taillights didn't work. I thought the price was good. Overall, I'd give Uhaul 9 out of 10 for customer service, and an 8 out of 10 for quality of equipment.

Carl F. 
Évaluation :
4

When you drive in its not exciting but the manager there was very helpful and friendly.

Nicholas M. 
Évaluation :
3

Mark entrance better

Gary M. 
Évaluation :
5

The exterior of the trailer needed wash, otherwise good.

Gregory J. 
Évaluation :
5

The gentleman who hooked up my trailer was nice, and quick with the processing my information

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anita Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin D. W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
3

place closed so just dropped the truck off

Pauline O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELISE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derik L. 
Évaluation :
5

S.O.

DUSTIN P. 
Évaluation :
5

some wear and tear inside the trailer

Wayne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
3

Operational hours not as posted. Waited over 35 past stores posted open hours to return equipment.

STEVEN N. 
Évaluation :
5

Your agent Z was very courteous and helpful in the hookup and return of the trailer. I would definitely go back to that location again.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN T. 
Évaluation :
5

Exceptional service and very good customer Service

KENNETH B. 
Évaluation :
1

The location was not open and there were no instructions as what to do with the rental.

SCOTT ALAN K. 
Évaluation :
3

After hours drop off: the yard is closed after hours and there is very little room to park outside the gate without blocking the way in. I was able to squeeze a 26' with an unhinged car towing dolly in a tight space, but I feel about the guy that came after me.

Aldo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alejandro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helbert R. 
Évaluation :
1

U-Haul trucks are next to impossible to get out , due to the amount of used cars that don't run. Would not suggest using this pick up location

william B. 
Évaluation :
1

Never heard of this drop off location!! The location I dropped off at in Columbia, SC never processed my return and rented the trailer that got dropped off in Zephrhills, FL. I was grossly overcharged.

Samuel R. 
Évaluation :
1

I tried to return the trailer two different days and the gate was locked.

Shannon W. 
Évaluation :
2

Not very friendly and wouldn't answer the phone person seemed to be put out

Donald K. 
Évaluation :
5

Super friendly, made transaction very simple. Assisted and guided with hooking up trailer to truck, made sure I was comfortable, and told me exactly where to leave it since it was after hours. Did not realize this location was there until a recent driveby, will be using them again! Merci.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
1

I brought the truck back with the recommended amount of fuel and they charge me for two additional gallons of fuel to me was unacceptable. The location was closed I lock the truck put the key in the lock box code I got an email saying that they charged me for additional gas

HENRY L. 
Évaluation :
1

Availability is extremely poor. No answer via phone. Poor sign in process as well.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al W. 
Évaluation :
1

need someone care about the business and not to try to steal the customers and put some cameras to know when people drop the rental and not use he's imagining when people was arriving , really you need honest people to work in your location , never go there again and never recommend for any one

nagy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Becky C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dakota F. 
Évaluation :
2

Was told the location opened at 9a but no one showed up until after 19a. We had to leave and go and buy a connector for the lights. The people were really nice but the property was overgrown and looked abandoned. Junk cars everywhere and weeds growing up the steps and on porch.

MYRNA G. 
Évaluation :
3

Uhaul was clean in the back but interior was kinda in Ruff shape clean overall. The service was good

Noah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Very friendly and helpful

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Very nice people there, quickly helped me get set up and moving along. Highly recommended!!!

Christopher D. 
Évaluation :
5

This is the 3rd time to deal with Khaled in returning 1-way trailer rentals. Every time he does a very professional and courteous job in unhooking the trailer and promptly completing the paperwork. This time he went above and beyond in his assistance because I had rented 24 furniture pads from the originating U-Haul branch which I did not need, so I was issued its refund (Reference Number: 604162918); however, the system did not remove that line item from the contract, so Khaled did all the necessary research to trace it back and properly remove it. Thank you so much :)

Emad H. 
Évaluation :
3

Tow old and well used. But it worked fine.

WILLIAM F. 
Évaluation :
4

Phone number to contact this location was unuseable.

Jack S. 
Évaluation :
4

Need more space for parking when after hours. Gate was lock. couldn't parked the truck and trailer in front of the gate had to park the truck trailer cross the street. Not, cool!

KENNETH F. 
Évaluation :
4

T

Russell P. 
Évaluation :
5

Very good customer service

Ahmed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA ANN M. 
Évaluation :
3

Asked me what time I wanted to pick up the trailer and I said 9 am. I went at 9am and the store did not open until 10 am.

Michael S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

Unique privately run operation and he tries to cater to your personal needs.

Bryan N. 
Évaluation :
2

Truck was very dirty windows dirty seats dirty floor dirty not covid clean at all

jody M. 
Évaluation :
1

Fire all employees and hire all new employees and have your junkyard Uhauls overhauled so they climb hills and don't use hundreds of dollars in gas.

JEWELL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
1

No one was there at 3:00 in the afternoon. Had to leave the truck outside a fence and we passed 2 very nice uhaul places to drop it off at this dump

Joycely S. 
Évaluation :
2

No one was there we passed 2 other locations to get to this dump.

Jocelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy B. 
Évaluation :
1

i got overcharged. I declined the trip insurance and still got billed for it. complete scam

Jonathan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Friendly, quick in and out, helpful, respectful

GHALIB A. 
Évaluation :
5

This is the second time for me to drop off a trailer at this U-Haul location. In both times, Khaled was very courteous, professional and prompt where he always goes above and beyond in his outstanding customer service ... Thank you :)

Emad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS A. 
Évaluation :
5

Khaled did a great courteous and professional job in unhooking my trailer and signing it off in the system as properly received. Thank you very much :)

Emad H. 
Évaluation :
5

Easy drop off. Thanks

JAMES W. 
Évaluation :
2

Office was unkept, no mask on employee, and he just popped his head out to ask where did you leave the trailer. I had to ask if anything needed to be signed or filled out before leaving. Was uncomfortable leaving with nothing stating we returned in so took pictures.

CHARLES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATELYN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco R. 
Non les évaluations ont été soumises pour cet établissement.

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