The location was not open and there were no instructions as what to do with the rental.SCOTT ALAN K.
Customer Reviews for Golden Gate Automotive LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Zephyrhills, FL 33541
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h am / 1h am à 5h pm
- Samedi et dimanche :
8h am à 2h pm
Heures d'ouverture spéciales
- 9/28/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
After hours drop off: the yard is closed after hours and there is very little room to park outside the gate without blocking the way in. I was able to squeeze a 26' with an unhinged car towing dolly in a tight space, but I feel about the guy that came after me.Aldo A.
Le client n'a pas laissé de commentaire.Alejandro S.
Le client n'a pas laissé de commentaire.Helbert R.
U-Haul trucks are next to impossible to get out , due to the amount of used cars that don't run. Would not suggest using this pick up locationwilliam B.
Never heard of this drop off location!! The location I dropped off at in Columbia, SC never processed my return and rented the trailer that got dropped off in Zephrhills, FL. I was grossly overcharged.Samuel R.
I tried to return the trailer two different days and the gate was locked.Shannon W.
Not very friendly and wouldn't answer the phone person seemed to be put outDonald K.
Super friendly, made transaction very simple. Assisted and guided with hooking up trailer to truck, made sure I was comfortable, and told me exactly where to leave it since it was after hours. Did not realize this location was there until a recent driveby, will be using them again! Merci.WILLIAM J.
Le client n'a pas laissé de commentaire.Daniel M.
I brought the truck back with the recommended amount of fuel and they charge me for two additional gallons of fuel to me was unacceptable. The location was closed I lock the truck put the key in the lock box code I got an email saying that they charged me for additional gasHENRY L.
Availability is extremely poor. No answer via phone. Poor sign in process as well.DONALD P.
Le client n'a pas laissé de commentaire.Jeanette K.
Le client n'a pas laissé de commentaire.Al W.
need someone care about the business and not to try to steal the customers and put some cameras to know when people drop the rental and not use he's imagining when people was arriving , really you need honest people to work in your location , never go there again and never recommend for any onenagy M.
Le client n'a pas laissé de commentaire.george D.
Le client n'a pas laissé de commentaire.Becky C.
Le client n'a pas laissé de commentaire.Dakota F.
Was told the location opened at 9a but no one showed up until after 19a. We had to leave and go and buy a connector for the lights. The people were really nice but the property was overgrown and looked abandoned. Junk cars everywhere and weeds growing up the steps and on porch.MYRNA G.
Uhaul was clean in the back but interior was kinda in Ruff shape clean overall. The service was goodNoah B.
Le client n'a pas laissé de commentaire.Nicholas L.
Very friendly and helpfuleric W.
Le client n'a pas laissé de commentaire.Chris D.
Very nice people there, quickly helped me get set up and moving along. Highly recommended!!!Christopher D.
This is the 3rd time to deal with Khaled in returning 1-way trailer rentals. Every time he does a very professional and courteous job in unhooking the trailer and promptly completing the paperwork. This time he went above and beyond in his assistance because I had rented 24 furniture pads from the originating U-Haul branch which I did not need, so I was issued its refund (Reference Number: 604162918); however, the system did not remove that line item from the contract, so Khaled did all the necessary research to trace it back and properly remove it. Thank you so much :)Emad H.
Tow old and well used. But it worked fine.WILLIAM F.
Phone number to contact this location was unuseable.Jack S.
Need more space for parking when after hours. Gate was lock. couldn't parked the truck and trailer in front of the gate had to park the truck trailer cross the street. Not, cool!KENNETH F.
Very good customer serviceAhmed A.
Le client n'a pas laissé de commentaire.BARBARA ANN M.
Asked me what time I wanted to pick up the trailer and I said 9 am. I went at 9am and the store did not open until 10 am.Michael S.
Le client n'a pas laissé de commentaire.Antonio B.
Unique privately run operation and he tries to cater to your personal needs.Bryan N.
Truck was very dirty windows dirty seats dirty floor dirty not covid clean at alljody M.
Fire all employees and hire all new employees and have your junkyard Uhauls overhauled so they climb hills and don't use hundreds of dollars in gas.JEWELL H.
Le client n'a pas laissé de commentaire.james P.
No one was there at 3:00 in the afternoon. Had to leave the truck outside a fence and we passed 2 very nice uhaul places to drop it off at this dumpJoycely S.
No one was there we passed 2 other locations to get to this dump.Jocelyn S.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Sandy B.
i got overcharged. I declined the trip insurance and still got billed for it. complete scamJonathan L.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Richard W.
Friendly, quick in and out, helpful, respectfulGHALIB A.
This is the second time for me to drop off a trailer at this U-Haul location. In both times, Khaled was very courteous, professional and prompt where he always goes above and beyond in his outstanding customer service ... Thank you :)Emad H.
Le client n'a pas laissé de commentaire.MARCOS A.
Khaled did a great courteous and professional job in unhooking my trailer and signing it off in the system as properly received. Thank you very much :)Emad H.
Easy drop off. ThanksJAMES W.
Office was unkept, no mask on employee, and he just popped his head out to ask where did you leave the trailer. I had to ask if anything needed to be signed or filled out before leaving. Was uncomfortable leaving with nothing stating we returned in so took pictures.CHARLES M.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Harold T.
Le client n'a pas laissé de commentaire.KATELYN B.
Le client n'a pas laissé de commentaire.Jeff L.
Le client n'a pas laissé de commentaire.Marco R.
The person there was courteous and incredibly helpful. Helped us get on our way quick, even when I messed up and reserved the wrong size trailer. Trailer towed like a dream. This place gets an A+ from me, as they helped us last minute, even with having to change trailers.michael S.
They dont open Sundays. I had to dropp off the truck outside the gate.German O.
Very easy to return U-Haul....quick and easy. Owner was very helpful and pleasant to work with.Eva E.
The tow dolly was not working properly. I was told it was when I leftWilliam S.
Le client n'a pas laissé de commentaire.Dianne S.
The location wasn't very professional looking, For a business, it had broken down cars everywhere as if it was a junk yard, the building was in poor condition With weeds growing all around the steps to the office. The steps and Porch to the office was in poor condition, I almost tripped and fell when my flip flop got caught On a nail head.Thomas L.
Worst drop off location I have ever experienced. The office was closed even though their website said open. The whole location was also sketchy. No one answers their phone. Extremely unprofessional and unhelpful.Oscar M.
Dropped off trailer after hours, so did not see anyone. Drop off was easy and straight forward.William W.
Le client n'a pas laissé de commentaire.David G.
First of all the truck was dirty and dusty inside. I guess whoever runs this location is not taking COVID seriously...Secondly maintenance was not performed on this vehicle. If I had time I would've returned it. My commute from Florida to MA was very unpleasant, the alignment on the steering was horrible. It was very difficult to gauge the steering needed making it a much longer commute than it should've been. I contacted the roadside assistance but I wouldve had to stop for several hours to fix, which I didn't have and since it wasn't a huge safety concern I decided to just ride it out.. I expect a call from their corporate office and make it right by me for the difficulty and inconvenience this has caused.ronny S.
I always go to this location if I need a u haulmohamed E.
place is dirty.Brad D.
The place is fine but I returned middle of the day and no one was there. It is a gated property. I had to do the drop off on my own but was uncomfortable leaving the truck in their drive in front of the gate but that was the only place for after hour drop off. Sure the place would be good with someone there.Dexter I.
Property was disorganized and needed to be mowed. Vehicles scattered throughout the property.James S.
The gentleman who helped me was very nice. The office seemed clean but the outside is like a junkyard. It needs to be cleaned up and organized. The ramp up to the office has a board that is sunken and if you are not paying attention you could easily trip.Marie Ford F.
Le client n'a pas laissé de commentaire.Gerald U.
The truck was clean, wiped down (covid) ran well. the only issue I had was the loading ramp was not clean It was caked with mud from a previous use.Dennis K.
Very nice customer service. Prompt and courteous. Equipment in good condition.Robinson V.
The personal went above and beyond to make it as easy as possible.Drakeo S.
Le client n'a pas laissé de commentaire.Cesar N.
Have the equipment ordered and be clean it was full of screws and the floor was buckled and looseMark S.
Le client n'a pas laissé de commentaire.Rodney B.
The trailer had to be washed inside before any items could be loaded. The prior renter left sand, dirt and some other smelly dried liquid on wall. I had to clean and mop the unit before loading my furniture items.Wallace B.
Le client n'a pas laissé de commentaire.Hien H.
Le client n'a pas laissé de commentaire.Brian N.
Le client n'a pas laissé de commentaire.Jack S.
Didn't like the fact that the fact that the facility was closed at 3:17 PMSara F.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.Tiffany B.
Le client n'a pas laissé de commentaire.mohamed E.
Truck shook so bad the entire trip. No cruise control. Customer service was greatMICHAEL S.
Le client n'a pas laissé de commentaire.amal K.
Le client n'a pas laissé de commentaire.Larry S.
The location reminded us of a scrap yard! The staraps on the car dolley we rented were frayed at the ends. When we returned it in Peterborough the attendant was shocked at the state of the equipment.Ruth C.
Le client n'a pas laissé de commentaire.Kathleen H.
this is my best U-Haul experience. the guy there was very helpful. I really appreciate.khaled B.
Your customer service is horrible. Got a text two days before move confirming reservation. Noticed time was different but text didn't indicate why time was changed by 3 hours. I call to see what was going on and if it is available at requested time. Woman puts me on hold multiple times to ask 'scheduler' and finally gets back on and says that's the only time and nothing she could do (but no clear explanation.) I express that it's a problem because people are helping me move, the expectation being @10 am not 1 pm. She says she can send me over to the scheduler. I ask what would be the point if they don't have any options. Next thing I know I'm cold transferred and have to repeat myself all over to some other service rep. I mentioned that the customer service has been terrible. She then starts taking an attitude, ending every sentence in 'ma'am'...I was doing my best not to respond in kind but I was already irritated with all things around this transaction. On day of move, we stop by gas station @ 11:30 to see if the trailer was there and it had been there parked off to the side for who knows how long and may have been there @ the requested time but no one called to let me know. Uhaul tried to tack on an additional charge to the rental of over 100 $...when I questioned it , the response was that it was supply and demand. I refuse to pay more than the quoted price and can't believe a bait and switch tactic like that would be legal. I rented it at the quoted price but this entire ordeal left a rancid taste and I will do my best to avoid using Uhaul in the future and caution others.Amanda T.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Frank S.
Contacting someone in the evening and early morning was very difficult and the answering machine was full. I would prefer an openly and easily accessible location in the future.Valerie C.
Just keep doing what you are doing. I was very pleased on how I was treated and the equipment.Walter B.
Very nice man running this location but extremely packed lot with a 24' or so Uhaul blocking most of the entry. There is no room to turn a medium sized car around evenJoel H.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.ralph K.
I got charged an extra day when I returned the car 15 minutes after my return time and it wasn't even open. Horrible way to run a business.Dwight S.