Customer Reviews for Goldie Locks Self Storage
(Concessionnaire U-Haul dans le voisinage)

253 évaluations

359 Lebanon Ave   Colchester, CT 06415

(860) 537-2770

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 537-2770

359 Lebanon Ave
Colchester, CT 06415

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
4

I would recommend a further inspection on equipment. My appliance dolly was missing a belt on the rollers

Christopher R. 
Évaluation :
3

Operator at station made crack that well they will let anyone rent these things. when I asked if there was anything i needed to know about this truck. also received the vehicle with just over 1/4 tank

Marie H. 
Évaluation :
4

The leocation was 45 min drive from my house and changed at last minute- the facility itself I had no problem with

Thomas C. 
Évaluation :
5

The fastest I have ever gotten in and out of a uha rental spot. Very organized and efficient. I would definitely rent from this spot again!!!!

Kathleen H. 
Évaluation :
3

The application process was quick and effortless. The only negative thing I have to say is pay attention to the mileage BEFORE you leave the lot. What was printed on my paper work and what the odometer said were 2 completely different things. I did not pay attention because I was in a rush I got charged for 50+ miles when I only drove 25....I couldn't contest it because I did not notice until the day I returned it.

Justin L. 
Évaluation :
5

Nothing. Goldilocks is great in every way & the truck got great gas mileage. Merci.

DEBORAH C. 
Évaluation :
5

Very friendly and excellent service.

LAUREN B. 
Évaluation :
4

Truck was sound and good running. Had to sweep out the dirt and broken glass out of the back on the 15' truck before loading furniture.

Alan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Excellent help and service

Clifford T. 
Évaluation :
5

Very friendly and helpful

John M. 
Évaluation :
4

Have someone in the office during working hours.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan S. 
Évaluation :
4

Truck was automatically in TOW mode. That was not discussed, and the truck rode rough. Perhaps a sign or note in the truck to take it off TOW for better handling would be helpful. I am a woman using the truck for purchase pickup,.and I am.not a frequent truck driver.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsealynn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane D. 
Évaluation :
3

Very little indication as to where to leave the truck.

MICHAEL M. 
Évaluation :
5

All went well with truck and staff who assisted me Thank you

Robert T. 
Évaluation :
4

Have pads available.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G. 
Évaluation :
4

Make sure the quotes after honored, as stated. I was overcharged, AND didn't receive my furniture pads. However, Linda was such a beautiful soul.

Jamila K L. 
Évaluation :
5

The truck was clean to an extent. I think it would benefit customers in this Covid time in life to do more cleaning where the people are and maybe tag the truck somehow that it has been thoroughly cleaned for folks peace of mind. On the tag it could say what was done in the cleaning process.

Colleen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
3

they should let uhaul know they do not participate in the free month of storage offer!

BROOKE M. 
Évaluation :
3

I should not have been charged for 2 days....picked up at 4:30 pm on Saturday. Returned at 5:30 pm on Sunday. Was not told that I would be charged for a second day if I returned it after hours, Was just told to use the drop box if I returned it after hours. Feel free to credit my card or lose a customer. Your choice U-Haul!!! Steve Archibald

Steven A. 
Évaluation :
5

You could have swept out the bed of the truck- it had a lot of sand in it.

Maureen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY D. 
Évaluation :
3

Even though I had reserved well in advance and did the check-in . I still waited for well over 20 mins No paperwork had been generated They kept asking me all the same info that was already provided I did not have this problem at Marvin's in Colchester and would have gone back if they had 10 ft. Box trucks.

stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell P. 
Évaluation :
4

The contact-less option was a bit clunky, for instance we were instructed to go to the location first and then send our information for me to be approved. This step could have been done before going to the location so we would not have to wait. The person we dealt with was exceptionally helpful though, which made the experience much better.

Sean R. 
Évaluation :
4

The lady in charge called me to help make sure I understood where to leave the truck and drop the key. She was very nice and friendly.

Amanda H. 
Évaluation :
4

What is an after hour service fee? The truck was returned ahead of schedule with more gas and you charge an after hours service fee of 20 $! No more Uhaul for me!

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

good communication and service - no surprise...

Zheng L. 
Évaluation :
5

Very professional, friendly, and great service. Rodney and Jeremy made it easy and uncomplicated. Merci.

kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Everything went very smoothly.

John B. 
Évaluation :
1

Paid twice as much as last year agent told me they are trying to recoup money from covid19. Agent did mot seem to know much info when askef.was on phone more then talking to me.did not inspect truck with me.did not tell me there was a mileage limit till after I signed. Only used 3 days and less mileage but when asked for money off they said they don't do that and also no veterans discount. I will not use or recommend u haul to anyone.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Easy to work with at the dealer. The web should give you a multi day rental option.

Stephen G. 
Évaluation :
4

I was very happy that the facility and staff followed COVID-19 safety guidelines (masks, social distancing) when I checked in and returned the rental truck. The vehicle was very clean.

Kristen F. 
Évaluation :
5

The computers were down when I picked up the truck as well as dropping it off but the lady at the office did everything possible to make the transaction as smooth as possible and not hold me up. Very kind woman.

Irma I. 
Évaluation :
5

Aucun

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert P. 
Évaluation :
3

Convenient location. The young man who signed me in was very helpful.

Tiffany N. 
Évaluation :
5

She was very welcoming and friendly, answered any questions I had. Made sure I had everything I needed and sent me off with a smile amidst the ongoing pandemic. The only issue I have is that I rented a truck from Maine to CT (the original rental spot was my drop-off spot going back to Maine, and vice versa). Had 15' truck from Maine and now 10' going back home. Same exact locations and cost 3Ã- as much to go back to Maine from CT, quite literally. THAT is my only complaint. Everything else was great!!

Jennifer J. 
Évaluation :
2

If a customer returns a rental one day early on a 2 day reservation, with appropriate advance warning, a full refund should be allowed for the day not used. I was told it could not be done.. Also no real measures being observed to prevent the spread of Coronavirus. No social distancing, no purel. 0.

Kathy M. 
Évaluation :
5

Always a good experience

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhode G. 
Évaluation :
1

The man in the office did not come with us to go over the pre-trip condition of the truck as we requested. Truck cab was pretty dirty. I had ordered ten furniture pads, only gave us five. We had a 9:00 pick up time. He was ten minutes late. I specifically requested a drop off location on one place, then received a text telling me my drop off location was a hundred miles away. I had to call customer support to correct it. The running condition of the truck we got was only fair. It made noises like it had a bad belt or something like that.

Deborah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JanMarie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

Advertise In-Town and One Way locations on the website and list all of the fees in advance.

Jeffrey C. 
Évaluation :
5

Everything went perfect!

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

My only issue was the grandmas attic space leaked. Unfortunately it rained the day we moved and my wife's cloths got wet along with some of the other boxes. Was disappointed that the only comment made was “really was the door shut”. Otherwise truck was clean and served its purpose

Rita P. 
Évaluation :
5

Nothing ...very personable and friendly ...maybe uhaul needs to give these guys a bigger cut on the bottom line ...they need a bigger office

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
2

I wanted a trailer for a motorcycle and ended up getting a box trailer with no ramp to load the motorcycle. I had to obtain a ramp myself which was unsafe. It ended up being a liability for myself and others. This was a bad experience on my behalf and I'm hoping for uhaul to contact me.

paul P. 
Évaluation :
5

Pleasant. Knowledgeable staff.

Pam S. 
Évaluation :
3

Employees were very helpful.

Lorenzo E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian T. 
Évaluation :
5

Food crumbs in cab from previous renter(?). Check engine light came on less than halfway into my trip. Reported the check engine issue when I returned the truck.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

The person running the store, ms. Bovano(??) was very nice and professional. Liked her very much and would recommend you to others because of her. Excellent service à la clientèle.

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
5

Very happy with the people and service.

Dave B. 
Évaluation :
1

I reserved a dolly and furniture pads which were no provided. I still do not have a bill. Very bad experience

Douglas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reid D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
5

Quick and hassle free.. My trailer worked great

John S. 
Évaluation :
5

more help in connecting and removing trailer would be good.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Linda and rod were great!

Dan U. 
Évaluation :
5

Easy in and out.

Joseph G. 
Évaluation :
5

The truck was mechanically not functioning properly. The truck had a vibration that occurred at all speeds and amplified especially over 50/55mph plus the transmission was not functioning properly as it was shifting incorrectly especially at highway speeds. The truck shook at idle and the inside of the cab had an unpleasant odor. Due to the mechanical issues I encountered a large fuel cost as the truck was not performing to a baseline standard. I would like to be contacted with compensation offerings in lieu of the experience. However the location where I rented the truck were excellent and wonderful to work with. 860-877-2728. Many thanks.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
3

The office is not set up with any equipment you have to speak to someone on the phone when you pick up and the return is written down on a scrap of paper. Would be nice if this was a bit more formal and trustworthy, Nice people though.

James M. 
Évaluation :
1

I had reservations to pu at one at location got there said it was where I had to drop off had to pay 30 more dollars and take bigger one was nightmare

Terry D. 
Évaluation :
1

I had requested the Wallingford, CT location. Uhaul sent me ~50 miles away...over an hour's drive to pick up the truck. This was ridiculous! While Rod at Goldie Locks location was very helpful and apologetic, it didn't really make up for the amount of time it took just to get the truck. Also, it would have been nice if he gave me a run down on the truck...like how to adjust the mirrors.

RHONDA P. 
Évaluation :
4

The GPS we all use does not tell us which roads are illegal to drive on with a UHaul. Providing guidance will help us from trying to located legal routes.

Eric G. 
Évaluation :
4

Service attendant was friendly and helpful. His office was an absolute mess. Truck was brand new and spotless, but hung up in low gear twice while in use. The location did not have pads or a dolly which had been reserved (at Westchester, CT location), so I had to go back to Westchester to get them.

richard S. 
Évaluation :
2

Entrance gate locked after hours without clear instructions posted for vehicle drop off.

Stuart S. 
Non les évaluations ont été soumises pour cet établissement.

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