Customer Reviews for Goldstream Market
(U-Haul Neighborhood Dealer)

939 évaluations

976 Goldstream Ave   Victoria, BC V9B2Y4

(250) 380-6913

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h30 pm

Services dans cet établissement :

Pour nous contacter

(250) 380-6913

976 Goldstream Ave
Victoria, BC V9B2Y4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric O. 
Évaluation :
5

Was long to load my pictures but aside from that all great

Stacey S. 
Évaluation :
5

Location was great but when we tried to book at the other west shore location we were moved to goldstream because of availability. We didn't mind the switch but the day we needed our truck the check in had the original wrong address. This made for a very confusing adventure getting our truck. Also the truck we were assigned wasn't available in the front and the further directions on getting to the truck around back wasn't obvious. The people there were very helpful but the online check in was very disappointing.

Ryan E. 
Évaluation :
5

Same as above comment. The location managers are awesome. Corporate uhaul had provided the worst customer service experience in my 30 years of doing business. Inaccurate information, outright misleading statements and abusive behaviour by the scheduling staff. Scheduling staff also makes threatening statements and outright claimed that the unit was likely to be stolen since it was late in being returned. Extremely unprofessional and bullying behaviour. I have already posted my experience widely on social media and numerous parties have already confirmed they will change moving plans based on my experience.

Tom M. 
Évaluation :
5

A Uhaul branded lock box would be an ideal addition.

ROBIN C. 
Évaluation :
1

The gas gage was faulty because it showed Full when I rented the van but after 19 km to fill up the tank cost $34.86. It was explained to the dealer but he insisted that the situation was my responsibility because I verified the gas gauge. However the gage must have been faulty because I'm certain I did not use that much gas. The dealer was unwilling to correct the error.

Carol M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine O. 
Évaluation :
1

Poor customer service on both ends of pick up/drop off.

Katherine P. 
Évaluation :
5

We always come to this location if possible. We are well accomodated and taken care of.

Brian M. 
Évaluation :
3

Have a drop off box for keys

Lawrence B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steffen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelika O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
1

Very unfriendly "help." Didn't even answer questions. I feel we were overcharged but it was clear we'd get nowhere with the person so we gave up and vowed to avoid Haul in the future. Signage was very poor in trying to locate the premises.

Glenda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blaine A. 
Évaluation :
3

When I arrived to pick up the van, it wasn't returned and ready for me yet. I had to wait almost 20 minutes and I was behind my schedule. Once I returned the cargo van at night, store employee has mistakenly input additional 50kms on mileage and charged me for that. When I saw this mistake, I had to call to fix this. But they were able to make a refund immediately to my credit card.

Maksim R. 
Évaluation :
4

Not sure why we still need to go through the purchasing process when we already did it on-line. Would be nice if we could just pick up the item we rented with out this step. Otherwise, why do it on-line other than reserving it. Paper work always delays the pickup process and has nothing to do with this location. It was great.

Kim H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

They guy was amazing

Zoe A. 
Évaluation :
2

Signage not large or clear enough. Personnel not very communicative. Not much parking space.

Judith I. 
Évaluation :
2

1) had to go 1 town over to pick up my truck, found this out one day before my move, so wasted an hour. 2) I reserved a utility dolly, but this location didn't have one. Had to try and make do with a huge, heavy appliance dolly, and a low, flat dolly, both of which were unusable in my move even though I had to pay for them both. 3) the next morning, went to my local u-haul, and attempted to replace the two unwanted dollies with a utility dolly. They said that because it was a one-way move, they couldn't take back the wrong ones and give me the proper dolly. I had to pay for a third dolly (!) to ensure that I had the correct equipment to unload. This was the worst u-haul experience I've had, to date.

Michael G. 
Évaluation :
1

The operator of the pickup location was excellent. My issue is with the online reservation that I made on August 19th that was canceled via email for no apparent reason. This is terrible customer service and had a snowball affect on our ferry reservations, move out with landlord, move in and stress.

Chris W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TORRIE C. 
Évaluation :
4

Your phone customer service, especially the "Scheduling Managers" was the worst customer service experience I have frankly ever had. Truly horrendous. Only exception was 'Nicholas' who after 6,5 hours on the phone with UHaul actually solved the issue that UHaul created in the first place. I will avoid UHaul like the plague next time.

Ewan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaspreet Singh N. 
Évaluation :
4

They were so helpful and understanding! Great customer service even after a bit of a hiccup.

Kaede K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose F. 
Évaluation :
1

Hello when I reserved the U-Haul I pacifically asked for a truck that would be able to carry a heavy fridge the truck had no ramp and we're not able to put the fridge in so it cost me 85 bucks for nothing I had to bring it back I specifically told the guy I need a truck that could carry a fridge I'm hoping I can get reimbursed the money that I lost for not able to get my fridge because of that I had to order another vehicle A trailer I'm hoping this time it will work it shit it has a rap thank you lena Murray

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W. 
Évaluation :
4

Efficient courteous staff, so all good. The only downside was having to drive a lot of extra kilometers from and to this location due to no availability at the location we usually use, which is close to us. This resulted in a significant extra distance charge

Ian S. 
Évaluation :
5

No complaints about this location at all. The staff were great and very helpful. I wish I could say the same about UHAUL as a company. The amount of stress they caused me a day before my move is indescribable. Again, this location was excellent, but unfortunately I will never rent from UHAUL again as their customer service and scheduling teams were incredibly rude and unhelpful after changing my reservation less than 24 hours in advance. The next time I need to rent a truck, I will go literally anywhere else, even if it's triple the price.

HAYLEY M. 
Évaluation :
4

The whole experience was great.

Lynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
5

Very convenient, friendly service

Chris R. 
Évaluation :
5

Good experience because of the professionalism of the employees. Will use this location whenever I need a vehicle.

Michael H. 
Évaluation :
4

I reserved a dolly and was relying on it but the location didn't have any. This was a huge inconvenience for me and it made me think twice about renting from u-haul again.

Annette R. 
Évaluation :
5

Staff were helpful, informative and friendly.

Micheal B. 
Évaluation :
5

Staff were very friendly and helpful, they made the experience of renting a truck super easy. Would highly recommend.

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

The person who works in this location is very kind.

Andre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Me-Kon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

One tire trailer was very low. Shared responsibility by both the employee (very, very nice and professional) and me for not doing a better walk-around. No blame here, just learning. I would definitely rent from this location again.

Gregory G. 
Évaluation :
5

The young man who was at the front desk was so helpful and very professional. Merci

Kelsey T. 
Évaluation :
5

The pickup location was great, the reservation was quick and easy, the staff knowledgeable and friendly. The cargo trailer I rented was not clean and roll top door was not adjusted properly. This did pose a safety concern which we relayed when we dropped the trailer off.

Murray K. 
Évaluation :
3

I had no problems with checkout, return, or the equipment, but being run from the back of a market does make it a bit less friendly to the overall experience.

Chris H. 
Évaluation :
5

Absolutely the fastest, most efficient, knowledgeable staff I have EVER encountered at a U-Haul !!! I will DEFINITELY use this particular U-Haul depot for any rentals of equipment and will share with family and neighbors and friends.. Great job!! Great team there !!!

VIRGINIA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamas K. 
Évaluation :
4

On site parking.

Greg T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Simon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
1

I got the wrong truck because the other one that I was supposed to use was not available and my trip ended up costing me double in fuel and ferries because of oversize truck with trailer

Manny G. 
Évaluation :
5

The staff are amazing and helpful and were quick with administrable process upon pick up and drop off. I have used this site twice and will come to them again for small or big hauls.

Darija C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
3

A/C broken, brakes soft

Charlotte M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Engelyn C. 
Évaluation :
5

I had no ac in my truck. Was very uncomfortable to drive around in.

ANNELIES F. 
Évaluation :
5

Great location. Friendly professional staff. Thank you for great service.

Trent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul N. 
Évaluation :
5

Only problem is your website checking, the staff at this location is very professional and helpful

Dominic A. 
Évaluation :
5

service reps were very helpful and professional... give them an award.

douglas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan W. 
Évaluation :
5

Friendly service, easy to use

Stephen H. 
Évaluation :
2

Difficult to find the drop box. And I feel over pricy.

Johanna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kuldip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernd R. 
Évaluation :
5

This was by far my best experience out of more than 20. They hooked up the trailer and took it off in the yard. I'm not great at reversing so that was a big deal. 100 % recommend.

derek D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILIANA P. 
Évaluation :
1

I would absolutely never recommend anyone going to this location: the rudest and most ignorant customer service. I know times are tough and it's hard to get employees but the service was disgusting and disgraceful and I would not just recommend this place I would go out of my way to discourage anyone from going to this location to rent a uhaul vehicle. The worst and they make sure that you know they don't give a shit.

Crystal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil S. 
Évaluation :
5

It is unfortunate that I had to take a $40 cab ride to pick up a U-Haul at a location which was not the selected location for pick up. It was confirmed that my U-Haul would be available at the Topaz Avenue location in Victoria BC, but I had to travel all the way to Gold Street market in Langford BC to pick it up it was extremely inconvenient and completely changed the schedule for my day including movers and ferry bookings.

Bernadette D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amaniel H. 
Évaluation :
5

great staff and very friendly

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Piotr B. 
Évaluation :
1

I arrived to pick up the trailer, the lady who was at the counter was on the phone, I had to wait for a approximately 7 minutes for her to finished the phone call, she should have put the client on the phone on a hold. After those 7 minutes she took care of me and did the check in process. The trailer that I had booked was not available, so I had to pay extra money for that trailer, I had already made my ferry reservations and I had to pay extra money due to a bigger size of the trailer, $37 on way and $40 the other way. Not very happy with the service at all.

brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

Staff were friendly and helpful.

Kim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
3

Not enough staff and the driver window on the vehicle was left down during the rain when I picked up the truck, so I had to take the vehicle with a wet drivers seat.... which wasn't at all nice.

Robert D. 
Évaluation :
5

Nothing. The authorized dealer was great, super friendly and professional.

Paul D. 
Évaluation :
5

The agent was very professional

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Non les évaluations ont été soumises pour cet établissement.

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