Customer Reviews for Goldstream Market
(Concessionnaire U-Haul dans le voisinage)

734 évaluations

976 Goldstream Ave   Victoria, BC V9B2Y4

(250) 380-6913

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h30 pm

Services dans cet établissement :

Pour nous contacter

(250) 380-6913

976 Goldstream Ave
Victoria, BC V9B2Y4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 8h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexej K. 
Évaluation :
3

The good: Excellent customer service! The bad: The truck was not clean, but at least the cargo area was.

Cullen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Service at this location exceeds expectations.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
2

Didn't like the truck wasn't full of fuel. Ended up putting more gas in than I was used. Not happy about that. Couldn't see the mileage as there was a message stating the front driver wheel needed air. My bill was 22,88 $ less when I brought the truck back, the guy told me I would be refunded on my MasterCard. I'm still waiting for my credit on my MasterCard. And I had to park down the street as the guy told me that I couldn't park my car in the store parking.

CARRIE D. 
Évaluation :
5

While this wasn't the fault of this location in particular, communication between separate locations was not great - we were to drop our rental off in Nanaimo, however UHaul's systems were telling us to drop the truck off in Vancouver (3 Hours away via ferry). Eventually we were able to resolve it, however it was more convoluted than expected

Alexandre G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL D. 
Évaluation :
1

gentleman from the store hooked it up and checked the lights and said they were good. Noticed as it got dark the trailer had no running lights, only brakes and blinkers worked. I have 2 other trailers and know that it is not my system that doesn't work. I was on the highway for 300kms in the dark with no trailer lights

MICHAEL D. 
Évaluation :
5

Great customer service!

Angelika O. 
Évaluation :
1

Feel ripped off , called they said it would take 3 days for return call . Only had truck for 45 minutes they charged me 70 $

THOMAS A. 
Évaluation :
3

Great customer service from the gentlemen that own the place however the truck interior was dirty, they didn't give me the dolly I paid for and my overall experienced was ruined by the terrible service before I got the truck. Extremely disappointed and would not recommend uhaul to anyone.

Isabella M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robyn L. 
Évaluation :
5

Your app is shit

Tyler H. 
Évaluation :
3

I requested the location on queen in Vic, it was my fault for not reading the confirmation, however I think an improvement would be if the email specified the change in the email subject or where it would be easier to see. They were flexible with letting me keep the truck later which was nice.

Kristin D. 
Évaluation :
5

Mike and Jim made this an exceptional experience. All uhaul employees should have the great sense of urgency exhibited by Mike and Jim.

Christopher A. 
Évaluation :
3

My online booking didn't work and was deleted. Thankfully the guy was able to clear it up quickly. However, the website booking is terrible. Why list vehicles as available when they are not? Why not allow people to book for more time on the website instead of calling?

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ghislain C. 
Évaluation :
5

Easy rental procedure. Equipment was in good shape and worked well. I recommend this business. P

Kirk S. 
Évaluation :
5

Really helpful and good customer service.

RANDY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

I use uhaul at this location all the time because they are great and take care to make things work well and are always very nice.

Elizabeth F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiago F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
3

Clean the trailer, it smelled of manure

Hugh D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy C. 
Évaluation :
1

Trailer was ready to pick up when I arrived, when I first hooked up trailer lights appeared to be working. When I got it home lights had a short circuit somewhere, as all light flashed when either turn signal turned on. When I returned unit, 3 1/2 hours later, I was charged a days rental. Nothing wrong with my vehicle, as tried to make it work on two different vehicles, with same result. Don't rent from this place, poor service.

William H. 
Évaluation :
5

Friendly, prompt and overall great service!

Ryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Equipment was well maintained but truck box hadn't been swept and rope from previous user was still tied to railing.

Seana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanford S. 
Évaluation :
3

I ordered a pick up truck which was cancelled and replaced by a cube van which did not work for my towing needs due to the large metal step at the rear of the van. So my rental was for nothing. Just an expensive bad replacement. They did not seem to know that the pick up truck I ordered had been cancelled. I am not coming back.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alix L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Farshid N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson L. 
Évaluation :
5

Could use a quicker check in and out process but overall was wonderful

SARITA S. 
Évaluation :
2

Your team allowed me to book a trailer for 7AM when the location only opened at 9am. This absolutely ruined my experience and caused stress when I had to cancel my work plans for this morning. Very unprofessional.

James M. 
Évaluation :
5

The operator provided the best customer service in the company.

Richard H. 
Évaluation :
3

Very unstable operation had to do multiple rentals with four different places to get what I wanted was charged over the top prices had to cancel and re book way too many times

Matt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Great customer services

SHELLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy M. 
Évaluation :
5

Everything was great except the price. We had the van for just over an hour. We live opposite the uhaul site on goldstream and only drove the van to McKenzie to pick up a kids slide and back again and it came to over 100$ not quite what the advertisement says.

Neil P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
3

The mileage was recorded as higher than what it actually was and the truck read the same as pick up on the gas gauge when we dropped it off. When I took photos when we were evaluating it at pick up, the photos wouldn't load and since we were on a tight schedule, we left it. We were charged 15$ for fuel fees when there's no way we burned that much going 20kms from the pick up point to drop point at 60kms/hour to and from.

Caileigh S. 
Évaluation :
2

I was called 1,75 hrs prior to my pickup and told I now had to pickup at a location 14 miles away. I finally got to the pickup location only to find no one to assist with loading lifting the trailer tongue onto the truck ball as the trailer does NOT come with a tongue jack like any other heavy duty trailer would have. I had to search through my truck to locate a bottle jack that finally lifted the trailer tongue up to the ball

Robert T. 
Évaluation :
5

Nothing. Process was smooth as silk, like 3 minutes. Couldn't be happier.

Ty D. 
Évaluation :
5

Very friendly

GORDON P. 
Évaluation :
5

Truck was not ready and I had hired 2 movers who cancelled leaving me in a very stressful position.

Paul V. 
Évaluation :
1

I did not rent this uhaul. Someone used my history to rent a uhaul under a fake name. The location of service would not take my calls. It was a very scary and upsetting event. Using my name and history is fraud and I'm very angry.

Catherine E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

We did have to sweep out the cargo area but not a big thing. The truck ran great and we appreciated the A/C after moving heavy items!

Walter G. 
Évaluation :
5

Great speedy and good customer interaction.

WAYNE B. 
Évaluation :
5

Staff was exceptionally helpful with me and very friendly. Much better than the U-Haul in Sooke, BC.

Ty D. 
Évaluation :
2

The truck I rented was dirty when I picked it up. There was something sticky spilled in the cab and there was garbage, including dirty rubber gloves, in the box. This location doubles as a convenience store and there is very limited parking but they won't let you drive the rental truck into the yard. The clerk that fills out the rental contract is also the cashier at the store so has to interrupt the rental process to sell cigarettes and junk food to other customers. The whole experience felt disorganized and unprofessional.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA L. 
Évaluation :
3

Nice people there

David J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincente D. 
Évaluation :
1

This location does not have a drop box for after hours vehicle returns. I will not be recommending uhaul to others or returning to use their services.

Claire P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE J. 
Évaluation :
5

Fast and courteous service.

Glenn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BREAY P. 
Évaluation :
3

The online pickup can be MUCH smoother when assigning alternate contacts, it took me 45 minutes to get it to approve because the website kept glitching and not accepting my information.

Izzy T. 
Évaluation :
5

Again Wonderfully friendly helpful service. I'd recommend them to anyone anytime.

GORDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Excellent service à la clientèle. Will definatly recommend them to friends.

CASSANDRA Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
5

Very friendly and helpful lady at the location.

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALCOLM B. 
Évaluation :
3

Likely won't use uhaul ever again. The fee for gas and additional to have it filled is almost double the expected charge. The staff/location is fine. I was charged for a dolly I didn't receive.

Kristin T. 
Évaluation :
4

Always good to deal with and very accommodating.

Elizabeth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNE B. 
Évaluation :
5

The service at Goldstream Market has been great every time. Merci.

Julia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN M. 
Évaluation :
4

The central Uhaul online / phone booking was one of the worst customer service experiences I have had. They told me the size of vehicle I booked weeks in advance was not available to force me to take a larger vehicle - when I went directly to the local Market that manages the trucks, they confirmed this was BS so switched my booking to what I wanted. NEVERTHELESS Uhaul still over charged me for the larger vehicle I didn't book, want or use. Best advice - deal with the dealer, not with uhaul - uhaul itself is incompetent.

janette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alok S. 
Évaluation :
3

The interior cab and exterior of this truck were filthy. No one had sanatized it or even wiped it out. I took over an hour to clean the cab just so I could start my journey. No covid protocals followed here.

Glen M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MERIEM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan S. 
Évaluation :
5

I had to load up the trailer myself, the owner is not friendly, I go there just because it's super close to where I live

Alexandre J. 
Évaluation :
5

Staff person was friendly and helpful

Denise Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HO K. 
Évaluation :
5

Made it simple and fast.

todd H. 
Évaluation :
1

They didn't want to deal with me so they actually blocked my calls. I had to call from another number in order to reach them and arrange my drop-off. The extra kilometers promised to me were not added to my order. When I raised the issue after receiving my receipt, no one replied to me. I am still owed a refund and this issue is outstanding.

RYLEY L. 
Évaluation :
4

I dropped the truck off. But the worker was polite and straight to the point.

TRAVIS M. 
Évaluation :
1

The truck was good but the checkout experience was not. I put more gas in the truck than when I picked it up but the franchise owner and his son tried to stiff me for an additional 11 $even though I showed them the receipt which was for more gas than the 14 miles I went in the truck. The son was loud, argumentative and beligerant. Also the location is in a scuzzy store that also sells drug paranaphalia. Does not represent the U-Halul brand well.I would not use that location again.

Stephen H. 
Évaluation :
5

The service was excellent, and VERY efficient! The owners, whom we dealt with, were VERY helpful! We HIGHLY recommend this Uhaul outlet!

Christopher W. 
Évaluation :
5

They knew what they needed to do to accommodate my needs and were very helpful getting me on my way.

Calvin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa-Marie J. 
Non les évaluations ont été soumises pour cet établissement.

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