Évaluations des clients Goleta Motors

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Goleta Motors

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David B. le

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Very friendly folk, was running late, they were very understanding.

Adrian V. le

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Le client n'a pas laissé de commentaire.

david H. le

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Le client n'a pas laissé de commentaire.

IVAN G. le

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Friendliness

Richard G. le

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Le client n'a pas laissé de commentaire.

KAY A. le

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Mr. Hassoun was very helpful and courteous. The transporter was in excellent condition.

Patrick B. le

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Staff was great, very professional.

TERRY C. le

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The service is outstanding and a very enjoyable experience. I would highly recommend this location!!!

Jonathan R. le

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Le client n'a pas laissé de commentaire.

John Z. le

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I was late about 1hr and my reservation was given to someone else without any notice because we were stuck in traffic coming from 300 miles away. In the instruction, it says I can come any time - very misleading. It was a moving day for my son’s college. Luckily there was one truck available and I had to ask for it. Two things for improvement, call if customer is late. Offer alternative when a reservation goes bad.

Natasha C. le

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Completely different experience at the drop off. Small used car lot and staff person wa not aware of what the drop off steps were (online checking). Just said there was nothing I needed to do to ensure the trailer was registered as being dropped off - which was not the case. I had to call the Dublin location to make sure I was doing it the right way.

Steven R. le

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Le client n'a pas laissé de commentaire.

frederick M. le

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Very prompt and helpful

Joaquin D. le

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None everything is excellent.

Hossein R. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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This location was WAY out of the way for me and VERY inconvenient! It added two hours to my day. It’s 10:00pm and I am just now done. Had you all accommodated my request to pick up near my house I could have been done at 8:00pm. To make it worse this location says it opens at 10:00am. The owner didn’t arrive until 10:30am. He wasn’t pleasant at all. I’m done using Uhaul for any future needs. This wasn’t the first time you’ve made it inconvenient for me to pick up a trailer. If you’re not going to accommodate your customers, who pays your bills, then I’m done.

Norbert E. le

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Le client n'a pas laissé de commentaire.

PATRICIA S. le

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Le client n'a pas laissé de commentaire.

Evan B. le

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This place is disorganized and hard to find parking. Operators were parking vehicles in the middle of the lot which blocked customers from entering the lot. They also seem to be selling old used cars which are not well maintained. They also don't seem to have the ability to pull up reservation information.

John R. le

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Great family business They go out of their way to help the customer, deserve the recognition!!

dan K. le

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My experience here was frankly terrible. First off the driveway is tiny and it's on a super busy street, so you end up parking in the Wendy's next door since it's much easier to get into. It took forever to pick up the trailer since "the systems were down", and my transaction had to be completed after I left. The manager photocopied my ID and my credit card, which made me very uncomfortable as well as I have no way of knowing if that information was properly destroyed after being used to finish the transaction after I left. Once I got the trailer and drove it home, I received multiple phone calls telling me that something was wrong with the trailer I picked up and that I had to return it. Apparently the trailer was due for regular maintenance and they didn't find out until after I left. I then had to drive all the way back to the location to swap out my trailer for another one that was properly maintained. Once I returned the bad trailer, I spoke with the manager and asked for a discount since I was forced to go out of my way to fix a mistake they made, and he was very dismissive and just walked away after telling me "there was nothing he could do". I was also told that I was given a more expensive flat bed trailer rather than the tow dolly I had originally asked to rent. The swap was done completely under their direction and this fact was not made clear to me at any point prior, nor was it appropriate compensation for the issues they caused. Overall, this experience was very poor and I would not rent from this location ever again, nor would I recommend anyone else to. That said, I will share that the two younger guys who worked at the place were very helpful, apologetic, and quick to swap out the trailer for me. The manager is the one who provides poor customer service. For full disclosure, I have filed a formal complaint through Uhaul against this location, and have received no follow up so far (two days later).

Richard M. le

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Le client n'a pas laissé de commentaire.

Geoffrey L. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Edmond D. le

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Le client n'a pas laissé de commentaire.

Juli S. le

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Suhib was SO professional and really knew what he was doing. He hitched the trailer onto our car better than anyone has done to date (and we have used UHaul a LOT in the past year). He even called the day prior offering the trailer a day earlier (no charge) to avoid the Monday morning rush we were scheduled for. Very nice guy and great to work with.

Jose B. le

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Best transaction ever. Not one problem guys are polite and provide excellent service

Marvin L. le

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Thumbs up! Great to work with. My goto place for U-Haul rental.

Melissa J. le

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I was un able to pick up the truck at my schedule time I had to wait 2 hours and the moving company I hired left so I lost $200 deposit I gave them and I had to hire another moving company. Worst and most expense moving experience ever !

Edgar P. le

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Le client n'a pas laissé de commentaire.

Cynthia G. le

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Le client n'a pas laissé de commentaire.

eric N. le

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Le client n'a pas laissé de commentaire.