The Uhaul location was very nice and helpful. The company website however was terrible. The web site crashed more than once. I had to redo my reservation three times.
Sharon A
Customer Reviews for Golitko Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very pleased with location.
April FThe parking area is quite small and I was returning a 26' truck.
Landon RI don't think you could improve the customer service at this location John & Dustin go out of there way to make the uhaul experience the best
john gVery helpful and convenient for me. Great customer service!
Lorelei HRented 5X9 open trailer with ramp to transport a golf cart. Trailer is indeed heavy duty. The ramp easily supported cart's weight and is counterbalanced with a spring, lightening ramp weight. Plenty of tie down points available. Great trailer! Personnel at location could not have been more helpful and pleasant. Downright good people. Thanks
James MI personally did not drop off.
Barry CGreat people! Great service!👍👍👍
LOUIS BJohn and Dustin do a great job making sure the equipment is in great working order and ready to go when needed…
Michael HYou need not do anything to improve John & Dustinas they are the best!!
Michael Hthis U Haul establishment is the best i have ever been in the staff is very knowledgeable.
randy dvery professional establishment they treat u-haul customers like family.very knowledgeable about the u-haul rental equipment.highly recommend facilty the shop is 5 stars all the way
john gEverything was perfect
Richard Tall the staff at golitko service uhaul was very professional and very helpful and knowledgeable
john gGreat people at this location! It is a family owned business that has been in operation for decades! Thanks
Joseph EThe right tail light, brake light would not work. Other than that, it worked great!
Bradley CThe pick up of the uhaul cargo trailer was easy. The personnel attached the trailer and I was off to fill it up and travel 1200 miles with it. The trailer traveled well behind my vehicle and I had no problems.
CHARLA FFriendly, courteous and helpful
DANIEL NDo not change the pickup location, this has happened the last two times that I have rented a trailer
Steve BI prepared ahead using the ap the night prior to picking up the truck. Pre-paid, uploaded my license, etc. When I arrived to pick up the equipment, the truck and trailer were on-site; but they couldn't rent it to me because the system had not been updated . It appears that the truck needed to be checked out of the previous location, and checked into the pickups location. Sounds simple. It apparently wasn't. After driving 1,5 hours to get to the pickup location; we waited over an hour while they worked on the system. Eating into my precious moving time! When they finally got the system updated, they handed me a piece of paper to sign. The paper said that I declined coverage on the truck. Not true! I paid $56 for coverage on the truck the evening prior. This situation set off another round of struggles with the system as they tried to fix my contract to show the coverage. They talked to the regional manager multiple times. Couldn't get it fixed. Ultimately, I got a call from the Regional manager, Terry?, who said, "I've got your back - take my word for it, you are covered". This works until the lawyers get involved. I insisted on getting it in writing. Terry threatened to "take back the equipment " (I can't tell you what I thought of his remarks at the time, let's just say it didn't raise my opinion of him or U-Haul). Terry eventually promised (but NEVER delivered) a copy of the contract with a note on it, explaining that I had purchased coverage but a system problem prevented them from updating the contract. Four calls later, I found a kind customer service rep who looked back through (apparently) multiple iterations of the contract to find the one that proved I had purchased coverage. I received it via e-mail. Not impressed with the dealer or with the regional manager. I am a long time U-Haul customer who just converted to Penske! To add insult to injury, I was about 3 or 4 miles out of town when the trailer (that the dealership hooked up) came unhooked! I pulled over and tried to lift it pack onto the tow ball, but was unable to do so because of the weight of the trailer. So I called service and sat by the side of the road in the rain waiting for help. Worst ever experience with U-Haul. No apologies offered. Not impressed with the way the Regional Manager handled it. His systems issues were not caused by me. And yet he was short with me and threatening at one point. Everyone has bad days, he is forgiven; but I don't ever need to rent from U-Haul again ...
Edward D