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Employee failed to fully tighten the hitch ball connection and on my way to return the trailer it came apart over a railroad intersection. I had to drag the trailer on chains for the last two blocks I'm glad it didn't happen at another location.
The only thing I would improve is better inventory, since they only have a couple of pieces of equipment, but the service is great and the staff is very friendly. So definitely I am coming back if I ever need an small u haul
Great Experience. Highly recommended and will deal with them again!
Your representative was courteous, polite and patient.
I recommend the place good customer service
I have rented several times from this location, despite it being a bit out of my way. The reason is Tyler, the Uhaul guy. Fast, friendly, professional and just an all around good guy. With customer service getting tough to find these days, I really value the way he treats people. I can't say enough good with how limited this format is, but if I could rate 11 on a 10 scale I would.
who ever cleaned the windshield must have used a dirty rag. Looked clean until sun shining through it than it became extremely difficult to see out. otherwise vehicle was clean but needed an oil change according to electronic dash board.
Tyler was great. Took 1/4 of the time it takes to get a trailer from an actual uhaul location. I will go back here if I ever need a trailer again.
If you want to rent a UHAUL from a boat shop, I wouldn't. The little blonde gal was clueless. Took over a hour just for her to figure out how to rent a flatbed UHAUL. Was awful, we already had a long day, she made it much worse and added much stress to our already incredibly busy day.
The equipment was clean and ready for us when we arrived, however upon getting home noticed one of the tires were completely flat. There was previously a plug used in one of the tires(the one that was flat) and U-Haul said that they don't allow plugs. So I had to wait an hour for someone to come and replace the tire.
The only thing is I was charged a projected rate and the actual was 20 dollars less and no refund or communication.
Nice customer~
Everything went smoothly and quickly and recognozed teh value of the customer. The service person did everything he could to make up for the poor coordination of the corporate people and schedulers. They were great. The corporate side of the company leaves me wondering why the company is still in business. The corporate representative FORGOT WHO THE CUSTOMER IS!
My preferences could be well informed to the dealer. Also I should have been communicated if he has all the equipment. He did not have blankets and I had to rent them from another location
Parked the truck on the street, the drop box is within arm length against the building.
Super friendly and helpful staff!
We triple checked availability of the vehicle; the assisted with changing to the correct ball size to fit our hitch without extra charge and allowed us to drop the trailer alongside existing fleet. Definitely use this location for future needs.
main problem was that no vehicle was available at the original location. 1 day before the pickup date, uhaul called to change the locatin. 30 miles away--not convenient. then, when I went to the new location there was no vehicle at all.(would have been nice for uhaul to call and let me know0. a couple hours later, a truck was found at a 3rd location. overall, uhaul is not recommended .
Major vandalism occurred the night before and I was not able to rent from this location. Why this place is not secured better is beyond me. However, the staff was great and they worked incredibly hard to make things better, but until this location is made secure, I cannot rent from this location again.
Tyler always is super friendly and helpful They have or will get the equipment I need within a days notice. Painless experience everytime
lug nuts we're loose and straps were tangled to all hell
Not a thing you was actually
The overall transaction in the end was very confusing. Ended up paying more than we originally thought. Would help to have more clarification in the beginning. At the first location on the app I was not able to return to the first location for some reason. Did not mind returning here but would have preferred to have the option to return where we picked up.
The U-Haul booking system is the worst rental booking software out there. The national system is not linked to local shops, inventory is rarely correct and it takes forever to check in or out. It's embarrassing for the employees to have such a large company having such a poor infrastructure.
Great customer service. Easy pickup and dropoff
The uhaul app. was mentioned to me, the man even tried to help me with my phone, but,, I was told if I could not use the app. to check in the trailer, no worry, just take a picture and call uhaul. I did just that. All was well until I noticed a larger charge on my credit card, NOW, I HAD TO CALL UHAUL 35 MINUTES TO REMOVE THE CHARGE FOR NOT USING THE APP.! I WAS TOLD IT IS IN THE CONTRACT! I RENT UHAUL MANY TIMES, ALWAYS GET DETAILED INFORMATION FROM THEM, NEVER TOLD, " IT IS IN THE CONTRACT" I AM ANGRY TO HAVE GONE THROUGH THIS.
Nothing
Super friendly and helpful staff at this location. Highly recommend these folks for your Uhauling needs
Thank you.
Great customer service. Friendly staff. Truck was new and clean.
Easy and quick. Appreciate the customer service.
The person who helped me out was really pleasant to work with.
Although I have no issues hooking up trailers, the worker there hooked it up for me as soon as I backed up to the spot. Super nice! I did repay the favor and disconnected upon return. The car trailer worked perfect. Was able to tow the vehicle (only about 15 miles) without any issues whatsoever. Highly recommended when need to tow a vehicle is needed (may need a come-along if vehicle cannot start). Took me a total time of about 2.5 hours - mainly due to car issues (getting off trailer!).
Not a single thing.
I had to go to a different location to pick up my auto transport. Very inconvenient. Never had that happen before. Frequent customer
When we tried to return the vehicle - on a Sunday afternoon - the after hours return location was not very identifiable - there were no instruction at the location. They need to put up signs with instructions on how to return after hours!!
Hi
This may be the only time I've ever written a review, and that alone might tell you something. Tyler Gonnason promptly matched me up with the right trailer, and within seconds I had a text from uhaul confirming my reservation. I needed the trailer quickly, so that mattered, and when he came out to meet me in the lot, he guided me to that trailer before I even had a chance to park. The transaction was swift, professional, affordable and friendly. Apparently, top notch customer service is emphasized there, and it shows. It's also a boat dealer, and if I'm ever looking for one I'll get it where you can count on the service. Can't say enough good things, just a flawless experience.
Tyler provided great customer service.
Excellent customer service, came out and greeted me and settled the contract right then. Perfect.
Tyler was great! The truck was older they could use a newer one at this location. Although I had no problems would highly recommend this location.
Everything is amazing except for strap adjuster difficult to manipulate due to rust.
I don't know about improvements but I know it makes alot more sense to move all your stuff at one time than to take load after load in a pickup or van. Only 40.00 dollars more each day you have it so not a big rush to get it unloaded. Thank you u-haul.
Really like Tyler's service 5 *****
excellent throughout!
Tyler was very helpful thank u
tell them about the button which makes breaks go on automatically. tell the girl I called about the brakes not to say the original agent could not help me and I had to call 1 800 number..to reach a mechanic. she was rude
Truck was old and box was clean but compartment was smelly with sticky / dirty steering wheel. Hard to drive like that. Seemed sitting on garbage pile. Never had this kind of experience with u-haul before. Location is is convenient, customer service was good too. Thanks AJ
No supplies of any kind.
This was the best uhaul experience ever!!
The gentleman with blonde hair was very positive and helpful! Got me in and out quickly! I appreciate it!
Tyler was amazing and fast. Loved it!
Your online reservation web app SUCKS! And I do mean SUCKS! I will never use it again.
Great customer service
Met at the drive entrance. Directed to drop off area and never had to get out of my vehicle.
So easy, thanks
