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CLAUDETTE B.
Customer Reviews for Gonnason Boats
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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great positive energy flows in the store.
XIAO J.Went as expected. Thank you!
STEVEN B.Great experience, I was in and out within 5 minutes very easy. I give a great recommendation.
EUGENE T.Extremely helpful and personable. Made the whole process easy and quick.
TRAVIS WILLIAN L.The mileage was not accurate and the guy told me he would fix it and I just got billed 15 extra dollars
RACHAEL B.have other locations visit and see how smooth an operation can work all employees at this location were friendly and glad to see me the customer. happy customer in all phases
Gerald D.Excellent customer service.
JULIE R.Very good customer service
ALTON B.I loved this place. It took some time because they were super busy but I didn't mind because Russ, the most adorable & smart Doodle ever kept me busy playing. The staff was friendly and helpful. I would definitely recommend & they are my new go to for rentals.
Susan J.All was well, but the moving van was in need of several maintenance items that a mechanic should work on. The van sputtered and surged when accelerating. The headlights were aimed way too low, could not hardly use them. The brakes sounded like the pads were grinding a bit on the discs. The truck tended to pull to the right - needs an alignment. The cab over area had a water leak in it. This was all that a bit of vehicle maintenance could do. On cleanliness, it was very clean.
KEITH M.Great staff there. Very helpful. Even though it was a hectic morning, with construction on the roads surrounding the building, everyone was patient and helpful. Nice work.
PAUL B.They took a frustrating situation and turned it totally around.
MATTHEW S.Amazing experience! Easy and the staff was super friendly. Thanks to this awesome team for making a stressful moving day a little less stressful.
RAMON M.Repeat customer, they are always customer driven and friendly plus thorough. I highly recommend.
KATHALEEN P.Excellent supportive assistance. There was unexpected road work near their business, but when I called to ask them how to get in because road work crews had obstructed things, the people at Gannoson Boats were very helpful, opening up a back entrance. Personally meeting us and smoothing everything out. Great customer support even when traffic snarls delayed me a bit. Very professional and helpful
DOUGLAS M.This experience was way better then last time I had. Someone there to talk it over was super helpful and to have a chance to save was really amazing!
Sage A.There was nobody there. 8am return to a place that doesn't even open until 9am should probably change. All gates are closed, so you can't even pull the equipment in. Only place to park equipment was on a side street with a bunch of "no parking" signs. Should probably specify that you shouldn't leave or drop keys before you do online return. Hard to complete the return online when you've done those things. But, other than that...it was great!
BENGIMEN R.Pickup was quick and folks are friendly
NOEL V.Perfect! Highly recommend.
KATHALEEN P.The guy renting equipment did not go over anything. Got the impression he did not want to be there.
Timothy K.I needed a van last minute and they had one. Very friendly and excellent customer Service. I will definitely use them again and refer friends!
JILYAN A.Terrible customer service. One of their employees did not lock down the dolly and told us the truck was ready and we were stuck on a freeway for an hour with a crashing around dolly. We called to let them know the dolly was not secured by their employee and we got this rude Hag who said “what do you want me to do about it?†And “I don't care anymore†and proceeded to hang up on us and whine to her employer. We call back and employer treats us no better siding with her employee without any evidence. We hang up on her and she proceeds to call us back to let us know a rating won't do anything her store. I will be filing a formal complaint with Uhaul.
YEBEL M.Make sure customer understands after hours check in procedure.
DONALD W.Quick and friendly
Blake K.This was extremely helpful!
Latasha B.Tyler was great and extremely helpful
Joseph R.Great place to do business
Joseph R.First of all, there ia no clear sign saying where Uhaul is, secondly truck looked clean and well maintained but had mechanical issues like something was wrong with the braking mechanism on the front passenger side tire. I somehow managed to finish my move but didn't feel safe driving the truck. I just couldn't come back due to I had movers and was getting charged by hour. May be test drive of the vehicle was never done. I never had this issue with other Uhaul place and they didn't have any moving supplies. Never coming back there
DILJIT SINGH B.Tyler was awesome, Great help, and attitude
CORY H.All perfect thanks
SIGIFREDO B.I got charged for the fuel when I filled it up accurately to exactly what it was. I am very disappointed with Tyler not helping to correct his error.
Alina K.Amazing customers service will definitely rent from here again!
ANDREW L.No improvement needed
CLAUDETTE B.Everything was great ðŸ‘
SUSAN S.Uhaul's experiences this time was terrible. You guys overbooked us in the different location before directing us to Gonnason. Why let us booked the Uhaul when there was no Uhaul?? The service was bad!
Hyungu K.Excellent service à la clientèle. I'll be coming back definitely.
JERRY C.Tyler was very awesome to work with he showed good customer service very patient took his time to make sure that my vehicle was on the car hauler the correct way to checked and checked over and over to make sure the tires and stuff in the belts were strapped down the chain was attached so he knew that we had a long-distance to go and he made our travel very safe very great customer service skills
TANYA YVONNE W.Very convenient location and friendly staff
ENRICO B.When I rented the trailer it was set up for a general return but I later received a message picking a drop off location which I didn't agree to. Uhaul was going to charge me $500 unless I delivered to a different address. Luckily the Murfreesboro location was able to correct this for me with the assistance of corporate. This needs to get fixed so it doesn't happen to someone else.
Craig L.Tyler was very helpful and friendly. My daughter rented from this place over 5 years ago and so when the need to rent a truck came up, she remembered the kind of service Tyler provided. We were not disappointed.
Wilfredo R.Excellent service
AGUSTINO S.Minor glitch at pickup time, bad planning on my part. Tyler was extremely helpful and professional, made the whole process completely painless. Top notch service.
Jason F.There is nothing to improve. Location is conveniently located and customer service was great. I have recommended this location to my friends and family and definitely a returning customer. Honesty always wins loyalty.
LEALOFIAMOA T.After I made the reservation for a 15ft truck I got a call to go to a different location to pick up the truck. Two days later I got another call to go to a 3rd location to pick up the truck, when I went to pick up the truck it wasn't there, the people that had it before me have not returned it so I had to use a 10ft truck and had to make 2 trips since that was all they had. When I returned the 10ft truck the 15ft truck I reserved still haven't been returned 6 hours later.
SCOTT M.Very easy process picking up and returning the vehicle. Flexibility with return time. Tyler was friendly and got me checked out quickly.
David S.Gas cap notice was on when given to me but the agent was nice enough to let me know in advance that he was aware and already reported it.
Antoinette S.Tyler was amazing and made the experience enjoyable!
Austin D.Tyler is an exceptional employee.
EDUARDO M.I was told it's a 103 total I got my receipt they charge me almost 150 scam
NANNIE V.Tyler was wonderful to deal with. For the location, Better signage indicating where to go for UHaul customers would be nice
JOSHUA M.There was nobody at the site when i dropped off the 20' truck
Kini A.Inform customer that if you're unable to download Uhaul app for checkout to then go to confirmation email to access checkout info. Calling uhaul info line had extremely long wait so while on hold I was able to watch video to learn the lockout check out.
MAUREEN D.Very friendly and helpful
Siyarth P.Tyler was friendly and made sure we were set before leaving. He checked availability just incase we were late.
Phillip F.I did not rented. wrong number was used. Which card you used to charge for this?
LANRE F.New pictures would not upload.
Dale O.Great and very friendly customer service. This is my place to go for any type of U-haul needs.
MOHAMED H.A+ Tyler was wondering!!
KAREN MAE S.It was all good! Scott Army Veteran, retired
SCOTT A.Employee failed to fully tighten the hitch ball connection and on my way to return the trailer it came apart over a railroad intersection. I had to drag the trailer on chains for the last two blocks I'm glad it didn't happen at another location.
Walter E.The only thing I would improve is better inventory, since they only have a couple of pieces of equipment, but the service is great and the staff is very friendly. So definitely I am coming back if I ever need an small u haul
Aldo C.