I got charged for the fuel when I filled it up accurately to exactly what it was. I am very disappointed with Tyler not helping to correct his error.
Alina K.
Customer Reviews for Gonnason Boats
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Amazing customers service will definitely rent from here again!
ANDREW L.No improvement needed
CLAUDETTE B.Everything was great ðŸ‘
SUSAN S.Uhaul's experiences this time was terrible. You guys overbooked us in the different location before directing us to Gonnason. Why let us booked the Uhaul when there was no Uhaul?? The service was bad!
Hyungu K.Excellent service à la clientèle. I'll be coming back definitely.
JERRY C.Tyler was very awesome to work with he showed good customer service very patient took his time to make sure that my vehicle was on the car hauler the correct way to checked and checked over and over to make sure the tires and stuff in the belts were strapped down the chain was attached so he knew that we had a long-distance to go and he made our travel very safe very great customer service skills
TANYA YVONNE W.Very convenient location and friendly staff
ENRICO B.When I rented the trailer it was set up for a general return but I later received a message picking a drop off location which I didn't agree to. Uhaul was going to charge me 500 $unless I delivered to a different address. Luckily the Murfreesboro location was able to correct this for me with the assistance of corporate. This needs to get fixed so it doesn't happen to someone else.
Craig L.Tyler was very helpful and friendly. My daughter rented from this place over 5 years ago and so when the need to rent a truck came up, she remembered the kind of service Tyler provided. We were not disappointed.
Wilfredo R.Excellent service
AGUSTINO S.Minor glitch at pickup time, bad planning on my part. Tyler was extremely helpful and professional, made the whole process completely painless. Top notch service.
Jason F.There is nothing to improve. Location is conveniently located and customer service was great. I have recommended this location to my friends and family and definitely a returning customer. Honesty always wins loyalty.
LEALOFIAMOA T.After I made the reservation for a 15ft truck I got a call to go to a different location to pick up the truck. Two days later I got another call to go to a 3rd location to pick up the truck, when I went to pick up the truck it wasn't there, the people that had it before me have not returned it so I had to use a 10ft truck and had to make 2 trips since that was all they had. When I returned the 10ft truck the 15ft truck I reserved still haven't been returned 6 hours later.
SCOTT M.Very easy process picking up and returning the vehicle. Flexibility with return time. Tyler was friendly and got me checked out quickly.
David S.Gas cap notice was on when given to me but the agent was nice enough to let me know in advance that he was aware and already reported it.
Antoinette S.Tyler was amazing and made the experience enjoyable!
Austin D.Tyler is an exceptional employee.
EDUARDO M.I was told it's a 103 total I got my receipt they charge me almost 150 scam
NANNIE V.Tyler was wonderful to deal with. For the location, Better signage indicating where to go for UHaul customers would be nice
JOSHUA M.There was nobody at the site when i dropped off the 20' truck
Kini A.Inform customer that if you're unable to download Uhaul app for checkout to then go to confirmation email to access checkout info. Calling uhaul info line had extremely long wait so while on hold I was able to watch video to learn the lockout check out.
MAUREEN D.Very friendly and helpful
Siyarth P.Tyler was friendly and made sure we were set before leaving. He checked availability just incase we were late.
Phillip F.I did not rented. wrong number was used. Which card you used to charge for this?
LANRE F.New pictures would not upload.
Dale O.Great and very friendly customer service. This is my place to go for any type of U-haul needs.
MOHAMED H.A+ Tyler was wondering!!
KAREN MAE S.It was all good! Scott Army Veteran, retired
SCOTT A.Employee failed to fully tighten the hitch ball connection and on my way to return the trailer it came apart over a railroad intersection. I had to drag the trailer on chains for the last two blocks I'm glad it didn't happen at another location.
Walter E.The only thing I would improve is better inventory, since they only have a couple of pieces of equipment, but the service is great and the staff is very friendly. So definitely I am coming back if I ever need an small u haul
Aldo C.Great Experience. Highly recommended and will deal with them again!
Michael W.Your representative was courteous, polite and patient.
Susan O.I recommend the place good customer service
Omar L.I have rented several times from this location, despite it being a bit out of my way. The reason is Tyler, the Uhaul guy. Fast, friendly, professional and just an all around good guy. With customer service getting tough to find these days, I really value the way he treats people. I can't say enough good with how limited this format is, but if I could rate 11 on a 10 scale I would.
Gregory L.who ever cleaned the windshield must have used a dirty rag. Looked clean until sun shining through it than it became extremely difficult to see out. otherwise vehicle was clean but needed an oil change according to electronic dash board.
michael B.Tyler was great. Took 1/4 of the time it takes to get a trailer from an actual uhaul location. I will go back here if I ever need a trailer again.
Mike B.If you want to rent a UHAUL from a boat shop, I wouldn't. The little blonde gal was clueless. Took over a hour just for her to figure out how to rent a flatbed UHAUL. Was awful, we already had a long day, she made it much worse and added much stress to our already incredibly busy day.
DEBORAH L.The equipment was clean and ready for us when we arrived, however upon getting home noticed one of the tires were completely flat. There was previously a plug used in one of the tires(the one that was flat) and U-Haul said that they don't allow plugs. So I had to wait an hour for someone to come and replace the tire.
Christopher S.The only thing is I was charged a projected rate and the actual was 20 dollars less and no refund or communication.
Jacinda B.Nice customer~
kerong X.Everything went smoothly and quickly and recognozed teh value of the customer. The service person did everything he could to make up for the poor coordination of the corporate people and schedulers. They were great. The corporate side of the company leaves me wondering why the company is still in business. The corporate representative FORGOT WHO THE CUSTOMER IS!
Gregory W.My preferences could be well informed to the dealer. Also I should have been communicated if he has all the equipment. He did not have blankets and I had to rent them from another location
Mallikarjuna V.Parked the truck on the street, the drop box is within arm length against the building.
Patrick W.Super friendly and helpful staff!
Eric-brittany B.We triple checked availability of the vehicle; the assisted with changing to the correct ball size to fit our hitch without extra charge and allowed us to drop the trailer alongside existing fleet. Definitely use this location for future needs.
TAMARA M.main problem was that no vehicle was available at the original location. 1 day before the pickup date, uhaul called to change the locatin. 30 miles away--not convenient. then, when I went to the new location there was no vehicle at all.(would have been nice for uhaul to call and let me know0. a couple hours later, a truck was found at a 3rd location. overall, uhaul is not recommended .
james P.Major vandalism occurred the night before and I was not able to rent from this location. Why this place is not secured better is beyond me. However, the staff was great and they worked incredibly hard to make things better, but until this location is made secure, I cannot rent from this location again.
MICHAEL M.Tyler always is super friendly and helpful They have or will get the equipment I need within a days notice. Painless experience everytime
Tyler L.lug nuts we're loose and straps were tangled to all hell
Vincenzo F.Not a thing you was actually
CHRISTOPHER A.The overall transaction in the end was very confusing. Ended up paying more than we originally thought. Would help to have more clarification in the beginning. At the first location on the app I was not able to return to the first location for some reason. Did not mind returning here but would have preferred to have the option to return where we picked up.
Amber H.The U-Haul booking system is the worst rental booking software out there. The national system is not linked to local shops, inventory is rarely correct and it takes forever to check in or out. It's embarrassing for the employees to have such a large company having such a poor infrastructure.
AZUR K.Great customer service. Easy pickup and dropoff
Kevin L.The uhaul app. was mentioned to me, the man even tried to help me with my phone, but,, I was told if I could not use the app. to check in the trailer, no worry, just take a picture and call uhaul. I did just that. All was well until I noticed a larger charge on my credit card, NOW, I HAD TO CALL UHAUL 35 MINUTES TO REMOVE THE CHARGE FOR NOT USING THE APP.! I WAS TOLD IT IS IN THE CONTRACT! I RENT UHAUL MANY TIMES, ALWAYS GET DETAILED INFORMATION FROM THEM, NEVER TOLD, " IT IS IN THE CONTRACT" I AM ANGRY TO HAVE GONE THROUGH THIS.
KAREN K.Rien
Trent K.Super friendly and helpful staff at this location. Highly recommend these folks for your Uhauling needs
Tyler L.