Évaluations des clients Goodys Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Goodys Storage

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Anthony T. le

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Le client n'a pas laissé de commentaire.

Matt J. le

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Le client n'a pas laissé de commentaire.

richard G. le

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very nice people to work with. easy place to find. not super busy like a dealership would be so in and out real quick. or just lucky that day!

Anthony Z. le

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The complete experience was a disaster. After making a reservation 1 week in advance, and confirming several days in advance. I spoke with Sam at Sam and Mary's woodworking the day before and was told the truck would be ready. The original pick up time was 8:30 and I agreed to change it to 9 am, Sam was Ok with this. On Friday evening around 6:45 pm, I received a call from Uhaul dispatch,telling me that Sam and Mary's would not be open until 10 am. I told the lady at dispatch that I had spoken to Sam, about the 9 am pick up. She told me that there was nothing she could do, and I could pick up the vehicle at 10am. Now the fun begins, I show up at Sam and Mary's at 10 am, and guess what, no truck is available. Mary was able to locate a smaller truck, in Scenery Hill, Pa ( 15 miles away.) - the day is now several hours behind my schedule, and coordinating the people and the move was a challenge. I now have a truck that is half the size of what I reserved, so I had to make multiple trips. Please have someone contact me to work out some kind of solution to this horrible experience. Tony Zimmer Contract # 24607537 - 412-835-4433 W or my cell 412-287-4993.

Lucas Y. le

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Le client n'a pas laissé de commentaire.

George W D. le

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Le client n'a pas laissé de commentaire.

Scott J. le

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Have the truck available where it is originally scheduled. I had to go an extra two hours (to/from) out of my way just to pick up the truck. The experience at the place was fine - my experience with Uhaul was terrible.

Joseph C. le

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The truck smelled like cat pee. Wasnt properly cleaned.

John A. le

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Web app easy to use. Goody at pickup location a great guy. Drop off local perfect

William M. le

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Le client n'a pas laissé de commentaire.

KELLY M. le

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Have someone there at your appointment time and equipment cleaned prior as well as reading all rental information to rent the right equipment. When the gentleman finally showed up he was very nice and showed me how to use the car dolly. But the dolly ended up being the wrong size which made my trip stressful.

Robert K. le

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Don’t change the pick up location once it’s booked.

DAVID B. le

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Le client n'a pas laissé de commentaire.

Elizabeth C. le

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The truck had some issues. Reverse gear was bad - you couldn’t go easy - you had to gun it to make it go. Going up hills was very bad - 30 to 35 mph -extremely slow- fully loaded semi’s passed us with ease.

Jared K. le

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Easy process. Staff hooks you up & makes sure all lights are working correctly. Easy & quick transaction.

TOM M. le

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Excellent customer service. Highly recommended !

ROGER R. le

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this location was a little bit out of the way in a rural area

Connie Q. le

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Le client n'a pas laissé de commentaire.

Dale B. le

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Our only complain is that we had reserved a truck in Canonsburg but u haul changed our location further away to obtain a truck.

Allison M. le

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This location is so out of the way when there is a uhaul in the middle of town

Ward H. le

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The owner of the location was very friendly, knowledgeable and extremely workable. I greatly appreciate his help. I was able to drop the trailer off on my time and he accommodated the changes without Hesitation. Very impressed.

Carl G. le

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The service, Goody the owner, and the equipment was great !!! I will be returning soon to rent another truck!!!!

Michael I. le

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Even though we paid with a debit card we were still charged a 100 dollar deposit. The total was 136, with the deposit that is 236. On our receipt it says 236 was charged to our card. When checking my account 436 was removed from account. After inquiring about this and getting no where, I was told there was a 200 dollar hold placed on my card. That would have been nice to know. Essentially uhaul over charged me by 300 dollars. Now, I was refunded the 100 dollar deposit. The worker at the drop off location showed me he was refunding that, although, it is not in my account yet. I was told by the manager on the phone to wait and see if the hold is returned in 5 business days if not call back. So, he also, is not sure if it is a hold he just said that's what it sounds like. I think it's very unprofessional I was not told about this 200 charge. Moving is expensive and this 300 dollars really broke the bank for us. I have never been charged a "hold" by uhual before. I was not charged a deposit last time either. I had to drive out of the way to this location bc I was told there was no 20ft trucks located at the rental center I made the reservation at. It is hard to find.

jeanine F. le

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I did not set up an appointment online, I just drove up on a Saturday afternoon in hopes of the best. Goody was very friendly and helpful. I'll be using them again in the future.

Mark H. le

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I had to drive almost 15 miles out of my way to pick up the trailer. This is something that seems to always happen when I rent a U-Haul trailer.

Scott T. le

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Tried to rent from another location (Monessen, PA). Was called to inform me that the equipment I needed was not available there but was available in this other location. Upon arriving, the gentleman who helped me stated he would have been willing to drive the equipment to my preferred location (and that he does it all the time), which would have saved me an hour's time. Why isn't this an automatic thing? I made the reservation 2 days in advance... plenty of time to move equipment.

Sandra B. le

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Pittsburgh did not have a trailer in any of their locations. It was a terrible experience to travel 45 minutes in each direction to get a trailer. The place we had to drive to was a wonderful man who was helpful and very fun. Just wish a Pittsburgh location had been more helpful to find us a trailer.

Renato Z. le

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Great customer service!

LESTER W. le

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Le client n'a pas laissé de commentaire.

Yvonne M. le

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Le client n'a pas laissé de commentaire.

James R. le

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Nothing. Great work experience.

angela W. le

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Le client n'a pas laissé de commentaire.

Michele M. le

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Le client n'a pas laissé de commentaire.