Customer Reviews for Gordon County Storage
(U-Haul Neighborhood Dealer)

222 évaluations

221 Chatsworth Hwy 225   Calhoun, GA 30701

(706) 403-4121

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    De 4 h pm à 8 h pm

Services dans cet établissement :

Pour nous contacter

(706) 403-4121

221 Chatsworth Hwy 225
Calhoun, GA 30701

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    De 4 h pm à 8 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Costumer service and answering the phone

Alyssa S. 
Évaluation :
3

Have large sign for after hours drop box.

Shawn B. 
Évaluation :
5

Excellent service à la clientèle

robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly M. 
Évaluation :
3

They were closed and the return process was very difficult. I took pics and made a video to be sure all my bases were covered.

Ron H. 
Évaluation :
4

The lady that rented me the truck on the phone was very pleasant , helpful and apologetic about not having the equipment I reserved. The 2 Appliance Dollies I reserved were not there, which created a big problem. I had to go to 3 other locations to find them ending up at a Citgo Gas Station near the Outlet Mall in Calhoun. Then they couldn't get the paperwork done on their "I phone" (go figure!) I did finally leave $40 in cash since they couldn't get an answer from the Regional Manager on how to price them. Of course, I then had to drive back there 2 hours from my new home to return the dollies since they had to make them one way! Guess what! When I drove two hours back to Calhoun to return them they still hadn't gotten pricing info from 2 days ago and couldn't figure out what to do since again, they could not get a response from the Regional Manager! I left a copy of my Driver's license, email and phone # when I first rented them, but never received any emails as promised! Perhaps the Regional Manager could spend a bit more time training his staff rather than avoiding phone calls! All in all, I spent at least 4-5 extra hours, rented an extra Utility Dolly since they didn't have what I reserved and a tank of gas just to do what should have been a slam dunk, one-way trip! Don't look to me for a reference unless you want one for Penske or someone else!!

ARTHUR J. 
Évaluation :
5

Great Customer Service! At a stressful and busy time, they made it great and easy!

Allyson H. 
Évaluation :
3

No one on site but able to take care of drop off over the phone.

Kendall H. 
Évaluation :
3

Make sure it is clean in the cargo area before renting it out. I had to broom out medical stuff and sharp razors.

Michael N. 
Évaluation :
1

This is a junk yard.

SHANNONWAYNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
1

No one would answer the phone or come help us during open hours.

john W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl L. 
Évaluation :
1

They weren't there for me to pick it up. Finally the guy cutting the grass called a lady and she came but was over 40 minutes late after we had arrived 20 minutes early. I called the number provided at least 10 times and I left messages and never received a call back. I was really disappointed they weren't there on time and held me back from reaching my destination sooner. Poorly ran facility.

Gordon F. 
Évaluation :
3

It was closed when we returned the truck

Amauri F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meaghan B. 
Évaluation :
1

No words —- The worse experience ever!!!

Eugene G. 
Évaluation :
5

Best customer service that I've ever had! We need more service agents like her

Gary W. 
Évaluation :
1

Location was difficult to find on GPS with address provided. Was in opposite direction from that given. No one was on site to assist. Had difficulty picking up truck with phone app. No one at rental site was available by phone for assistance. Left voicemails that were not returned.

Michael F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Great Customer Service!!

Gary W. 
Évaluation :
1

Make sure the truck is clean

RONALD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fran B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
3

Had to drive over 20 miles to pickup the truck. There were at least 3 uhaul distributors within 3 miles of my house. The next day I was off to my new house and when I went outside I had 2 flat tires. Called and got service to show up and fix the flats. I was on the road 2 1/2 hours later.

DAN H. 
Évaluation :
3

Not a well kept location. Returned my equipment on Sunday before the time it was due. Did not get checked in until Monday around 9:30 am.

JACK F. 
Évaluation :
5

ASHLEY WAS VERY PROFESSTIONAL AND EVERYTHING WENT AS SMOOTHLY AS IT POSSIBLY COULD. SHE IS A GREAT U-HAUL REPRESENTATIVE.

Doris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn S. 
Évaluation :
1

No one was there so we didn't get some of the items we ordered (furniture pads). Bad experience overall.

Joshua S. 
Évaluation :
2

I brought the truck to this location after hours. It was very dark. I attempted to put the address in Waze, me to a wrong location. Then used another gps system to find it. The street was so dark and the sign was so small it was difficult to find. Normally it it would be easy to fine with other U-Haul trucks. But there was none at this site to see. I will say the lady was nice when I called the day before to confirm they had a dropbox. The location was just very difficult to find in the dark.

DEBORAH S. 
Évaluation :
1

Tried to call this location several time and left messages with no response. The location Gordon County Storage is not recognized by mapquest or GPS. No one at location when I arrived had to call a phone number posted to the office door. Spoke with a women who had a crying baby in the background. I was supposed to have 2 dozen pads but this location had none. Had to go to another location to get pads. Absolutely unacceptable. If I have the option I will never use U-Haul again.

LARRY B. 
Évaluation :
5

From start to finish, a fast and easy process. Great communication and excellent customer service. Thank you for making this part of the moving process so easy for us.

Aaron P. 
Évaluation :
2

No one was present at time of drop off and no one answered the call to the location. Another customer was also present and had the same problem. Eventually dropped equipment and had to leave. Was charged triple what i was originally told by rental location.

Walter H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Great Customer Service!!

Gary W. 
Évaluation :
5

Everything went as planned

Mickey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

talyena G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jeanie W. 
Évaluation :
2

Location was not open when it was advertised to be open on a Sat. Place did not look inviting. Will not use that location again even if it does save me money on a turn in.

Dwayne D. 
Évaluation :
3

There wasn't anyone at the return location. I have submitted a request for refund of additional day charge but have not received a response or acknowledgement that my request was received. I was charged an extra day when the truck checked in 40 mins late, even though all of that time was spent trying to do online check in. There were no employees at the return location for counter assistance. Please contact me about my refund request for that 40 mins. Merci.

Joshua B. 
Évaluation :
5

I observed a drop box for uhaul key. I took it upon myself to put the key in there. Thank Goodness I'm smart. Lol

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
3

Had an appointment at 1 but the business stepped out to lunch. Called customer service, had to wait for a rep, rep was nice, put me on hold to contact the business, rep came back and said the business was out to lunch and would be back in 5 minutes. All in all I had to wait about 30 - 45 minutes. Business was once they arrived. There was nothing at the business to tell me when they would return. This was not a good experience. Once they arrived it was fine.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANICE M. 
Évaluation :
3

A/C on truck shuts off all the vents when you press the gas to accelerate. 20 hours with intermittent A/C was not pleasant. More of a equipment review than location review. Location was helpful.

Christopher S. 
Évaluation :
5

Ashley was quick and friendly best UHAUL experience ????

Renee D. 
Évaluation :
5

Manager is always helpful and courtious.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
1

Yall sent us to a place that was closed. We had to call them and make them come open their store for us. Yall didnt have a dolly in the truck like we PAID for. And drop off was just as big of a joke.

Joshua S. 
Évaluation :
5

The lady was very helpful and she saved us some money explaining the difference between in town and one way rentals. Thanks for your help.

Melvin C. 
Évaluation :
2

It would help if they were in time , if the truck I rented wasn't full of beer cans in the cab under the seats. I was very disappointed. After what you have to pay to rent a truck this is unacceptable.

Kim S. 
Évaluation :
5

Ashley was absolutely the best on our renting day!! She was so professional and made a crazy day go so smooth!

Kelsey D. 
Évaluation :
5

Moving is never easy. Ashley was always there to answer any questions. They made it easy to pick up and drop off. Thank you for your excellent detail to service.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
1

The location was moved to a completely different city than requested with the reservation. It did not appear additional mileage was added to compensate the inconvenience. The location was not manned and I was unable to access the key via the “lock”. Though the code was entered, the lock was not functioning properly. The website kept prompting me to “request assistance” with no one available. There was an incredibly slick area of pavement that I almost fell on as well. I tried the “combination” in multiple areas of the word attempting to seat the lock tumbler. My daughter's boyfriend was finally able to unlock the combination for us to access the key. It took us almost 30 minutes to pick up this truck. I WILL not rent a uhaul again....ever.

April G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Proprietor was helpful and kind. Definitely will seek her out in the future.

Nicole M. 
Évaluation :
5

Great service and kind and friendly staff.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
5

Service was Extra awesome!!!!

Brenda C. 
Évaluation :
5

The service was great and met my needs.

Ernest D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHad F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Ashley is very helpful!

Ashlie H. 
Évaluation :
5

Very helpful with my Uhaul rental, thank you!

Juan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Extremely wonderful customer service and Very accommodating to our time and needs. With advance notice was able to get the unit after business hours

Carlos H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rusell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal C. 
Évaluation :
5

The best place to rent from!! This is the only place that ever has stuff for me to rent, without hassle. Very easy, clean, and friendly.

Lynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
3

We were called and told that the time we had requested for pick up didn't work for her and she needed us to change it. This threw off our whole day because we then had to wait around to get what we needed.

Nicole W. 
Évaluation :
5

Great service!

MITCHELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shay W. 
Évaluation :
5

Ashley went out of her way to make sure i got the truck i needed for my move. She was very helpful in recommended all the extras that anyone might not think of in a time of moving. I was pleased when choosing this location very kind and helpful. thanks.

ROBERT H. 
Évaluation :
2

No one was there, had to call in, key was hidden, lady on the phone asked me to make sure their kids 4 wheeler wasn't in the back of it because he was playing in there the day before. Truck was dirty; Inside and out was filthy and muddy, peanut shells in the cup holders, duct tape still on doors from where (I'm assuming) a business was displaying DOT information. Truck ran well, ramp sticks coming in and out, goes off track a little.

Dallas H. 
Évaluation :
5

Good experience. Even with a issue they returned my call and took care of everything. Ashley was very kind and very helpful to our needs. Thanks so much!!!

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

Terrible customer service.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

Thanks

Monica Marie K. 
Évaluation :
5

Super Service! Ashley is very pleasant to work with.

Gary W. 
Évaluation :
5

Very good customer service

Gary W. 
Non les évaluations ont été soumises pour cet établissement.

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