Customer Reviews for Gotfrieds Mobile & Repair
(U-Haul Neighborhood Dealer)

421 évaluations

4168 N Henry Blvd   Stockbridge, GA 30281

(678) 284-0385

Heures

  • Mon–Tue
    De 10 h am à 5 h 30 pm
  • Mercredi
    De 10 h am à 4 h pm
  • Thur–Fri
    De 10 h am à 5 h 30 pm
  • Samedi
    De 1 h pm à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(678) 284-0385

4168 N Henry Blvd
Stockbridge, GA 30281

Services dans cet établissement :

Heures

  • Mon–Tue
    De 10 h am à 5 h 30 pm
  • Mercredi
    De 10 h am à 4 h pm
  • Thur–Fri
    De 10 h am à 5 h 30 pm
  • Samedi
    De 1 h pm à 5 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene A. 
Évaluation :
1

The mobile pick up is too tedious and labor intensive….the truck smelled horrible. The musk was almost unbearable. It was obvious the vehicle had not been cleared nor sanitized in some time.

Carmen F. 
Évaluation :
1

Have someone there during scheduled hours that were posted. Also, have an agent to answer call during business hours. I would never ever use this location again.

Moses L. 
Évaluation :
5

Very friendly

DAVID S. 
Évaluation :
3

I was supposed to pick up my truck at the eagles landing location at 2 am upon arrival the truck was not ready it said to come back at 9am. So I called customer service who found me a truck at Gotfrieds this is the second time this has happened customer service was very helpful

Charles B. 
Évaluation :
1

This was a horrible experience, my move didn't happen because of it. I was charged for services not provided and a cleaning fee when I was given equipment filthy and had taken pictures

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMEKA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameka M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMELIA B. 
Évaluation :
1

When a customer has items like furniture dolly, hand truck, and moving blankets on their order, perhaps consider placing those items in the truck when it is scheduled for after-hours pickup.

Brett N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edele P. 
Évaluation :
5

Great customer service and they help us with all needs

MANUEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddy P. 
Évaluation :
2

The truck was damage everywhere on the outside and to make it worst..they inside was completely nasty. I felt like flies was all around me.. This was the worst truck I have ever rented

Kenneth P. 
Évaluation :
5

Excellent customer service

TIMOTHY S. 
Évaluation :
3

The parking was too small

Anthony W. 
Évaluation :
5

I would like to rent again this weekend but a15".

Michael W. 
Évaluation :
5

Great customer service I would highly recommend this location.

TAMARA S. 
Évaluation :
1

I RENTED A TRUCK THAT WAS RUSTY AND MY EQUIPMENT THAT A WOMAN WHO IS 4 MONTHS PREGNANT RENTED WAS NOT AVAILABLE!

Keola B. 
Évaluation :
5

All went very well. Excellent customer service. I would recommend this location in an instant.

Winsome E. 
Évaluation :
5

The app and website is what needs help.

Carlinette W. 
Évaluation :
3

The check-in and check-out process on the app is lengthy and time consuming. This should be explained when a reservation is made to be prepared for 15 minutes for each.

Denis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glennisha K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gotfried L. 
Évaluation :
2

Trailer was not ready for pickup. When given the contract we looked for our trailer number and it was stuck behind 2 other vehicles. We were told to get another one that was easily accessible. They had to change the contract around at the last minute instead of having the correct trailer available. There were 2 workers, a lady and a man. Not sure where the man came from, he arrived after we did, and they lady was inside on a phone call that she kept on speakerphone so everyone could hear it. I had a guarantee via my UHaul contract the trailer would be ready upon my reservation pickup or I would get $50 but doubt I would see that. If it's up to the place, they never answer the phone, better luck UHaul's long customer service lines. When dropped off, they had no specific place to place it and I was told to just “leave it there”, there being in the middle of the entrance which would be difficult for anybody else to enter to property. I would rent from UHaul again but not this place.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken H. 
Évaluation :
1

The lady in the store was not nice/friendly at all. She was that way when I picked up the truck, and the same when I returned it 3 days later. The truck was extremely dirty when I got it. I asked her for a broom (thinking she would at least volunteer to do it herself)... Nope. She just handed me the broom and dust pan. When I returned to turn in the truck, as i walked in the door, there was no greeting, only "if you're returning a truck, the instructions are outside on the building". Lastly, the return process is a bit annoying for a customer, and should be the responsibility of the uhual rep. To require the customer to take pictures, etc is a bit much, especially considering most customers are tired from moving...

Courtney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON T. 
Évaluation :
5

The customer service was excellent! It was beyond pleasing! Way to go 

JAEL F. 
Évaluation :
5

Excellent service!!!!!

Henry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edele P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda L. 
Évaluation :
5

/already have recommended..

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edele P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
1

i was very disappointed at this location although i went early to the location i was ok with the truck not being there so we left and after coming back at the appointment time truck had not arrived was then sent to another location which also didnot have size truck i ordered this was the worst experince i ever had!!!!

Willie C. 
Évaluation :
5

So far remain the same.Nice customer service.Thank You .

JUNE B. 
Évaluation :
5

Excellent service à la clientèle

Gaven H. 
Évaluation :
2

Front desk person needs to work on there customer service skills. Vehicle was clean but there was a malfunction with the door where it didn't unlock even with the key. Put a delay in our plans by 5 1/2 hrs. Company needs to do a full inspection before vehicle is rented out @ this location. Never had something like this happen before.

Donnell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rewa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diamond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Before I got to this location my reservation changed 3 times. I've never had such horrible service with uhaul. This location was the only great thing about my experience.

ShaCaldra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elnora W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha W. 
Évaluation :
1

The location was not my original choice, but a substitute provided without prior notification before pickup. The trailer was located at the back of the property on a downhill slope with old tires in front of the trailer tires making hookup and pulling forward extremely difficult. I will not use this location again.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
4

Parking was a little tight. Le service a été excellent. Very friendly staff.

David M. 
Évaluation :
3

The location wasn't even open at the time set to get the truck and I had to wait thirty minutes to get my truck. Then the truck died about a block from my house and had to be pushed so we could finish the move.

Michelle W. 
Évaluation :
5

Excellent customer service. Very friendly and helpful. I would definitely use this location again if the need arises! Thank you ??

Rhonda J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Blinker &tail light didn't work on left side of tow dolly.

THOMAS G. 
Évaluation :
3

All equipment wasn't issued vehicle was difficult to find.

Casey T. 
Évaluation :
1

The truck was dirty and the vehicle did not have front brakes. The truck was smoking extremely bad where the brake are no good. This was very dangerous and I will never use uhual again

Torieon W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arlethia D. 
Évaluation :
5

Explain 24/7 rental better

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

markita F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy L. 
Évaluation :
5

Great customer service!!!

Henry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prince O. 
Évaluation :
1

No one was there during business hours.

Janice W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiona C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie A. 
Évaluation :
4

Very close to being excellent. Just keep on doing what you are doing.

archie P. 
Évaluation :
5

Smooth return.

Stephen J. 
Évaluation :
3

Trailer had a leak toward right rear causing some of my belongings to be damaged

jenny S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ra shaunda J. 
Évaluation :
5

Good customer service

gary J. 
Évaluation :
2

Explain the process of what's going on before charging the person card. Wasn't happy with this service at all.

Laticia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
4

Great service, fast and professional. Thanks!

tyressa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vontarris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda E. 
Évaluation :
3

wish I didnt have to pass several uhaul locations to drop off.

Matthew M. 
Évaluation :
1

I was looking for a 17ft. box trailer and called this location and was told they had one on site. I got the paperwork signed and he handed us the keys to a 15ft. truck, when I asked him about it he told me that Uhual was phasing out the 17ft trucks and that they could only get me in a truck that was close to what I needed. Which would have been different if I hadn't called ahead to make sure that they had the size I needed, I was promised the 17ft only to find out I was LIED to. If I had wanted the 15ft I could have gone to any of the 3 Uhual rental locations that were much closer to the apartment we were moving out of. As a first time Uhual customer I do not support this business model.

britney W. 
Évaluation :
2

Your online information or app are redicoulous to work with. This will be the reason I switch from using U-Haul.

dan E. 
Évaluation :
1

Uninterested employee. More concerned with her texting than getting me checked in quickly. No assistance with hooking up a 6x12 gated trailer and ensuring hook ups were correct. Already sent my comment to U-Haul website right after returning the trailer.

joseph S. 
Évaluation :
1

I have been trying to get in touch with these people for two days,no one will answer the phone,they over charged me and now I can't reach them at the office. I am really upset about this issue.If someone can please give me a call 7708829291

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole C. 
Évaluation :
1

overcharged for gas

Candace E. 
Évaluation :
2

Just bad customer service all round

tiesha R. 
Évaluation :
4

Keep your system up and running. Had a truck reserved at a different location for a 10 am pick up. They couldn't get in/access the system. After going to SIX different UHaul locations I finally found this "independent" operator that not only had a vehicle available, he was able to access his system to complete the transaction. The clitch in your system costed me time AND money. Budget will be the first company I call next time I need a moving truck.

RITA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antionette J. 
Évaluation :
5

Great friendly service.

Clifford P. 
Évaluation :
5

Received great customer service.

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

macks W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica A. 
Non les évaluations ont été soumises pour cet établissement.

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