5 stars!! Nice and helpful
Lyndsey W. | Expérience générale
Customer Reviews for Grand Central Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Stephanie went above and beyond , with excellent customer service and I really appreciate her
Tina A. | Expérience généraleFacility was excellent and well secured. Staff very helpful and friendly. Would highly recommend.
RANDLE O. | Expérience généraleThere's always room for improvement but I have no complaints.
GASHIYA W.I rented on line and had an outstanding experience. The lady I spoke to was helpful and informative. Would highly recommend u haul based on that experience. When i went to pick up the experience was very unwelcoming. Will not recommend that location.
ROLAND F.I had to rent my truck 59 miles away from my location. I was only given additional 59 miles which didn't cover the allocated miles fir my rental. I paid an additional 1,73 after drop off. It's not the money but the point of the matter. I drive straight and had no extra Miles from point a to b. At end of day I feel they use this as a additional revenue driver to generate profits over customer needs.
WILLIAM H.Not very helpful
SARAH H.Great service, great people, great location.
ROGER B.The cab and bed area of the truck were both dirty. I paid for rental for six furniture pads and there were only two in the truck.
Davis C.Equipment pick up was at a different Location than was guaranteed at. Then when I tried to return Equipment to my original drop off point I was told that I would be charged for a different location drop off charge. Had to drop off Equipment at with No one at store front. I really think uhaul should stand by their guarantees when they inconvenience their customers and make them drive across town in the opposite direction that they need to go.
ANTHONY T.Vehicle was filthy there is no gas inside was here dirt windows were dirty couldn't see out of them at night had to clean them myself not real friendly but reasonable
KASEY C.Great service. Easy pickup/drop off, and the staff was very nice and helpful.
STEPHEN B.Maybe offer options to rent trailer hitch. It would be really convenient but it wasn't a huge issue for me to go buy one.
MARIE R.I had a horrible experience with this place! When I picked up my Uhaul rental the starting mileage didn't match what was listed on my contract, and the fuel tank was left on empty. I ordered an appliance dolly and was given a regular dolly, instead. Because the mileage was incorrect from the start, it affected the ending mileage. The national Uhaul number was no help, either No one would answer the phone! I finally was able to speak to someone through chat and was able to send images to prove the mileage so that I wouldn't be charged. This is by far the worst experience that I've had with Uhaul!! I hope the next customer has a better experience than I did, but I would not recommend this location to anyone.
Sam K.The staff here was excellent.
CHARLES B.Make sure you have the equipment needed when customer arrives. Also I was in a hurry and didn't match gas tank with paper work so I ended up having to put back more gas than I started with, and that's my fault.
PAMALA H.I rented the truck for 8 hours. When I arrived told me if I didn't have the truck back in 3 hours I'd be charged for another day. Then there was more charged to my account than what the receipt charged.
JANICE D.This place was fantastic. Thank you for all your help.
JONATHAN P.Partly my fault, I suppose for not going back in to complain when I was at the store. There was an Empty fast food bag on the center seat, and 2 empty cigarette boxes in the cup holders on the dash. I was in a hurry because I picked up the truck on my lunch hour. I loaded my car onto the trailer to get it back to my house and then get back to work. After work I loaded the tractor I was hauling, and when I opened the box for the first time, there was junk in it (a whiteboard with a hole in it, a gas can without a lid, and some used packing materials such as paper, wads of tape, used boxes and bubble wrap which I discarded. I disposed of those items added a few of my items and was ready to begin my 470+ mile trip. I began by topping off the fuel tank. While fueling, I read the contract, and took note of the mileage, and then when I got back into the truck, it was apparent that something was not correct -- The mileage on the truck I was driving was almost 8 000 miles higher than indicated on the contract. I had to contact U-haul to get that straightened out. (a 20+ minute wait on the phone to get an operator) I was given a truck different than the one listed on my contract, but the trailer was correctly listed, this possibly explains the trash -- I suppose the truck that was listed on my contract may have been clean? Then 20 minutes into my trip I had a flat on the trailer - no fault of U-haul(there was a screw in the tire). I could not navigate the Uhaul.com/help site (most likely due to my outdated phone). So there was another 20+ minute wait for an operator and then a 90 minute wait for the roadside assistance. Improvements - at the location they could do a walk thru with the customer and confirm the mileage before leaving the store (that would have corrected the wrong truck issue and possibly even assured a clean truck - and the mileage and gas level could also be reaffirmed)- as a company, You can improve the wait time on the phone. I have rented from U-haul in the past, so I know the issues with the truck are not normal -- this was my first need for roadside assistance.
Jim S.The light in the trailer would not come on. Check functionality out features.
Joshua B.Rien
robert W.If a customer is interested in using the 24/7 share program to rent a truck and they have an apple phone, emphasize heavily that they have to download the U-haul app first to make an account to pick up the truck. I had to struggle with customer service for half an hour with the rep saying I could make my account on safari, but the U-haul website isn't formatted that way on safari and I couldn't create an account that way. The warning beforehand would have saved me an hour of frustration.
Ronald G.great customer service!!!
LINDA B.Nothing, y'all were great. Excellent service.
Luke J.Everything was great.
UNICO B.It was all professional. The lady was extremely nice and helpful. I never rented a f150 from uhaul but very glad I did.
David C.Excellent. Fast and convienent at decent price
Matthew A.Customer service was good, clerks were friendly. The truck was well maintained and clean.
Katie G.The sofa made up like a bed immediately behind the counter seemed strange. Maybe move that to a less visible location.
Travis M.Checking under seats. I found a random rubber wear full of water. I assume it was ice from someone's last move.
Chloe W.Very Friendly
Tim G.The staff went above and beyond to help us figure out which trailer would work best for us and were very flexible.
Linda N.The service was excellent and everything that I needed was available immediately. The service was exceptional as well; the associate was very helpful and friendly.
Joshua S.It went very smoothly. Everyone was very professional. A great experience!
Peter C.I just drove up and the U-haul employee came out and met me. I was out of there in possibly 5 minutes....maybe less. Thank you U-HAUL, YOU ROCK!!
Gayle W.Having Uhaul employees too check out/In the Rental equipment is a big Plus too have for my opinion. Customers using smart phone for after hours is a great option for the future/ which I used this option. Cleaning and upkeep of the truck for the operator/Driver should be a incentive or Discount. Clean windshield/windows, mirrors, Cab & Storage compartment. I would love too see a Military/Veteran discount since most Military Veterans do have big vehicle driving skills and proper upkeep.
Justin H.Awful just awful
Ashley W.Great experience, no problems
William V.Big bold explanation of the difference between in town and one way. Was a huge error that cost us a lot
Sean A.Nothing to improve.
Sheila H.Very pleased with all services received, friendly agent, clean facility and equipment. Would use this U-haul facility again if needed
William V.The office closed for lunch in the middle of the afternoon and the attendant (female) was EXTREMELY RUDE, argumentative and borderline racist. She threw my key and contract on the desk, even though my hand was sticking out. I've never met anyone as EVIL as she was. I never want to pick up from her location again.
WAYMAN C.The customer service was excellent!
Dyanne E.Everything was great .
REBA D.The person at the counter was having problems with the system software and had to call in. we still were very happy with the service
scott I.Stephanie went above and beyond.
Daren D.Nothing you guys were awesome.
Moises G.Tony, the guy who took care of my order, was fantastic. He let us know when there was a problem and offered us a variety of solutions to choose from. He also kept in contact with us and was super helpful throughout the entire process.
Nathaniel W.Nothing.
richard W.Great people and very helpful and kind. They worked with me on getting the trailer hooked up and dropped off. This is a great location and I will be using it a lot more.
Cory P.Best customer service ever!
Greg M.In and out quickly! Staff was very helpful and pleasant!
cliff D.Quick and easy to get to.
Stephen D.Great service
Candace N.Nothing! Folks at this location and easy to do business with!
Melvin S.Stephanie was awesome went above and beyond to help me, if she stays the same way it is hard to improve beyond great!
Erica H.The location and the staff are great. The A/C in the UHaul truck that I was assigned did not work that well.
Jimmy J.