Best U-haul experience i have received on my recent location.
NANCY G
Customer Reviews for Grand Central Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very helpful and kind. Made things smooth.
MARCUS TGreat people
Jerry NGrand Central is my go-to for all my customers storage needs! The young lady at the front counter couldn't have been any nicer and helpful.
First N | Expérience généraleShe was pleasant and willing to help. Thank us for returning everything nice and neat.
Askia MThe site appeared to be under staffed. During my visit there was only one person there. She was handling everything from answering the phone to hooking up the trailers. She was very professional and appeared to to be well organized.
allan mVery convenient and close to the interstate. I like the 24 hour access to my storage unit.
Roberta P | Expérience généraleEasy to reserve, easy to rent. The best part was the AC worked great and cooled down the cab quickly in the July heat!
Roberta PThis has been the worst experience. I will never use U-Haul again. I disputed my charges and received a refund for some of the charges. IM STILL GETTING MONEY TAKEN OUT OF MY ACCOUNT WITHOUT NOTICE.
Mary SExcellent customer service.
Richard WFriendly and knowledgeable.
jeff rWonderful experience at every level! Will rent from them again for sure
Paul BVery friendly and helpful
Robert NThe U-Haul truck uses too much fuel they should refund this to the customer
Forrest gNot a thing
Donnie GHad trouble with the app to allow me to get the key. Took 45 minutes trying. The lady we spoke with trying to help us told me she would give me an extra hour on my rental because I chose 8 hours to be done,but she didn't do it. Just wasn't a smooth process this time.
Allison DMake sure to check tire depth on tires
Jimmy MFriendly and helpful
Deborah JVery helpful staff. Friendly.
Wayne DGreat staff
ellis r10
JESUS VStaff were helpful and friendly and even found a solution when the UHaul computer system went down.
Justin CGreat service and friendly staff.
John tVery kind staff
Shaloa EEvery interaction with this U-Haul location was great, I'd recommend everyone in this area to use them!
Tya SLoved it
Evelyn MVan that was rented smelled of manure to point where it permeated my clothing causing me to lose a day of work as my customer requested i not return.This cost me $500 dollars not including rental of van
SAMUEL DVery friendly service.
les dThey were extremely helpful and great to work with
BILL CThe young lady was in training..but was great
ERMA MOutstanding service
David KGracias
PABLO GReplacement rubber pieces for hooks. Also the emergency hook wasn't attached when the guy attached the trailer. Other than that great experience.
Brian KYoung lady was sooo polite , very helpful , knowledgeable keep up the great job!!! We have NO COMPLAINTS
cyndie dThis was my best rental experience ever as I have moved over 16 times in my 76 years. Thank you for all your help
roger aHave public restrooms.
Clifford DEveryone was so nice. Buildings were kept very clean
Thomas H | Expérience généraleGreat location easy to work with and easy to find right off interstate
jack tThe lady's that helped me were very friendly and very professional. I will definitely return there for my next U-Haul rental needs. A+ service
SCOTT RThere was an old cigarette butt that was melted in one of the cup holders that had been overlooked. I had to wet the cupholder to remove it. Mobile app made it an easy transaction.
Cheryl AThat trailer has seen its better days,the wheels on the right side were all cankered up with rust!! The trailer shook badly from the bad tires or wheels, at around 45 to 55 mph! Which in turn was shaking the hell out of my classic car I just purchased!!! I conveyed this to the place I dropped the trailer off at. I'm not one bit happy about this awful experience!
Howard IStephanie put up with all of my late payments and was patient so I am very appreciative of that! I didn't intend to have the storage unit for too long, but Covid changed that so I'm glad that I was never evicted or anything.
melena p | Expérience généraleTruck was dirty on the outside and had a previous renter's contract/invoice on the floorboard. Not horrible, but not clean. I rented the truck at 12 noon with a standard rental time of four hours. At 1:10 pm I received a text from U-Haul saying, "Your rental is due back in 2 hours at 2:15 CDT", two hours earlier than I was allowed in the contract. I was actually finished with the truck at 12:55 pm and parked it in the exact spot I had gotten it. Unfortunately, there was no one in the office and no note on the door to indicate when they would return. I waited 15 minutes. During that time, I called the office and only received an answering machine. I left (in my own car) at 1:10. At 2 pm I called and got the answering machine again. Because of the text stating the vehicle was due back at 2:15, I drove back to the office and there was a different person working. During the completion of the contract, she mentioned that she and the person who gave me the keys initially usually go out to lunch on Fridays. Obviously the time when the office was vacant was planned but no one bothered to put up a sign saying anything like "out to lunch, back at 1:30" or whatever time they returned. And they could have given me a heads up when I picked up the truck that the office would be closed for lunch, so I could have expected that. And they could have answered their phone. Very inconvenient for customers.
Carl SConsider a new computer system because that slowed the process. The rep was awesome. Knowledgeable pleasant and friendly. Would highly recommend. Thnx yall
CRYSTAL SOwner of the business was 45 minutes late for my pick-up time and when she did arrive she came within 3 inches of hitting me with her convertible that she parked in the handicapped space. I am handicapped with a placard but left that space open in case a van needed it for the loading zone. She told me she can park wherever she likes because it is her building. She was in a very foul mood and complained about her family and stated that she had no desire to be at work but that she had no choice but to be there. She offered no apology or compensation for being late, never called to let us know she would be late, and she got several details of our reservation wrong. I will NEVER use this location again, what a nightmare.
JOSHUA SNothing. Everything was good.
JOHN C5 stars!! Nice and helpful
Lyndsey W | Expérience généraleStephanie went above and beyond , with excellent customer service and I really appreciate her
Tina A | Expérience généraleFacility was excellent and well secured. Staff very helpful and friendly. Would highly recommend.
RANDLE O | Expérience généraleThere’s always room for improvement but I have no complaints.
GASHIYA WI rented on line and had an outstanding experience. The lady I spoke to was helpful and informative. Would highly recommend u haul based on that experience. When i went to pick up the experience was very unwelcoming. Will not recommend that location.
ROLAND FGreat people, great customer service! I will use them again and I always recommend them!
Lanci S | Expérience généraleI had to rent my truck 59 miles away from my location. I was only given additional 59 miles which didn't cover the allocated miles fir my rental. I paid an additional 1,73 after drop off. It's not the money but the point of the matter. I drive straight and had no extra Miles from point a to b. At end of day I feel they use this as a additional revenue driver to generate profits over customer needs.
WILLIAM HNot very helpful
SARAH HGreat service, great people, great location.
ROGER BThe cab and bed area of the truck were both dirty. I paid for rental for six furniture pads and there were only two in the truck.
Davis CEquipment pick up was at a different Location than was guaranteed at. Then when I tried to return Equipment to my original drop off point I was told that I would be charged for a different location drop off charge. Had to drop off Equipment at with No one at store front. I really think uhaul should stand by their guarantees when they inconvenience their customers and make them drive across town in the opposite direction that they need to go.
ANTHONY TVehicle was filthy there is no gas inside was here dirt windows were dirty couldn't see out of them at night had to clean them myself not real friendly but reasonable
KASEY CGreat service. Easy pickup/drop off, and the staff was very nice and helpful.
STEPHEN BMaybe offer options to rent trailer hitch. It would be really convenient but it wasn't a huge issue for me to go buy one.
MARIE RI had a horrible experience with this place! When I picked up my Uhaul rental the starting mileage didn't match what was listed on my contract, and the fuel tank was left on empty. I ordered an appliance dolly and was given a regular dolly, instead. Because the mileage was incorrect from the start, it affected the ending mileage. The national Uhaul number was no help, either No one would answer the phone! I finally was able to speak to someone through chat and was able to send images to prove the mileage so that I wouldn't be charged. This is by far the worst experience that I've had with Uhaul!! I hope the next customer has a better experience than I did, but I would not recommend this location to anyone.
Sam KThe staff here was excellent.
CHARLES BMake sure you have the equipment needed when customer arrives. Also I was in a hurry and didn't match gas tank with paper work so I ended up having to put back more gas than I started with, and that's my fault.
PAMALA HSeemed to be a nice storage place even though we ended up not needing the unit.
Celendria B | RéservationWe decided we did not want the storage space for our trailer. Nothing against the facility, just a change of plans.
Charles W | Expérience généraleNice place and easy to get in and out of
dusty f | Expérience généraleAll the staff were super nice!
Jennifer W | Expérience généraleIt was everything I needed. Easy in and easy out. I've moved but I would use them again.
Robert B | Expérience généraleStaff were always helpful when we needed a larger unit, needed to change units, and setting up autopay. When we vacated after 2 years, not one item ha rodent or water damage. We highly recommend GCS!!
MASON Q | Expérience généraleGood people. Fair. Happy I worked with them on my storage needs.
Chris D | Expérience généraleVery good location
joseph h | Expérience généraleStephanie was the most polite and professional person ever She made sure that I was happy and pleased with everything She represents the company very well
James M | Expérience généraleIt was a great experience and I highly recommend it to anyone. Your employees were wonderful especially Stephanie. Thanks again for taking such good care of my belongings and all your help. Sallie H
SALLIE H | Expérience généraleVery nice people. Easy to access, spacious, and great location! Je referais appel à lui.
Chloe F | Expérience généraleNo comment. Never used facility
Privacy R | Premières impressionsWent up on the price of the storage unit after I made my reservation.
Privacy R | Premières impressionsExtremely courteous and helpful!
Privacy R | Premières impressionswas shocked at the $25 dollar administration fee that was not posted on the web site and I almost walked away from unit but decided that office managers were nice, and it was close to home
Privacy R | Premières impressionsVery friendly and helpful.
Privacy R | Premières impressionsGreat service. Very happy with storage.
Privacy R | Premières impressionsI feel this facility is secure, but I noticed that the grounds were not in very good shape. They should be paved.
Privacy R | Premières impressions