Customer Reviews for Grand Lakes Postal
(Concessionnaire U-Haul dans le voisinage)

69 évaluations

5554 S Peek Rd   Katy, TX 77450

(281) 712-1559

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(281) 712-1559

5554 S Peek Rd
Katy, TX 77450

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESIA F. 
Évaluation :
5

Very satisfied, good job!

jeffrey L. 
Évaluation :
1

Be on time and have the equipment as requested.

Rudy P. 
Évaluation :
5

Very professional

mordecai M. 
Évaluation :
5

Always so friendly and helpful!

KRISTEN R. 
Évaluation :
5

Your app needs better support. It was broken af when I tried to sign in online.

James Austin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edison Z. 
Évaluation :
5

I am a Sr. Citizen and not great using apps. but the ladies at this site were patient and very helpful.

Gloria Z. 
Évaluation :
1

I made a reservation online via UHAUL website. However, the service to actually obtain the truck was extremely slow. Not to mention I paid for a dolly (hand truck) which was not inside or anywhere near the truck. This situation forced me to veer off to Home Depot to search for and buy a dolly for the move. Unacceptable!!! The truck was unlocked upon my inspection, that should never happen! The truck is supposed to be locked in a safe place. I had to rush the move because of this failed situation. I received alerts to return the truck by 10pm, I tried to do so which forced me to use my personal vehicle to finish the move. Dreadful!

Akil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jakir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming Jer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
1

When I rented the U-Haul. I did not have my card with me. So I had to pay in cash. The woman charged me 100 $to rent the U-Haul then said if we brought it back by 6:30 that we would get a refund. I do not often rent U-Hauls. So I was not aware of ability to leave the keys in a drop box. The cashier did not make me aware of that option after hours. So out of courtesy and not wanting someone to steal the U-Haul and cause more problems I kept the keys. Wanting to return them the next morning. As I said the woman did not tell me that there was a return box or the location of it. I was busy with my move and I was trying to be considerate. Which I will never do again. Because of her not telling me about the Dropbox when I returned keys. It ended up costing me the amount of 100 and she charged me six more dollars on top of that. Which I was not prepared for in my budget. It left me with no money for food for the rest of the month. Not nice and she did not apologize at all. I would not recommend this location to . Is sincerely disappointed customer.

Heather D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H. 
Évaluation :
5

Maybe doing a complete inspection and review of the truck prior to turning over the keys would add value to the experience from a safety and dent and ding inspection. We had no issues but it could be helpful.

Michael S. 
Évaluation :
3

The UHAUL REP IS A GREAT AND FRIENDLY PERSON. However the location Was difficult to find. It needs a larger sign.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
1

Signage to properly identify where the U-Haul location is. Proper training for U-Haul representative. Better hours to facilitate U-Haul rental. Online charges should be approved individually.

DEBBIE M. 
Évaluation :
2

It was very difficult just to get a contract complete. Also, there was no lift equipment to actually put the trailer on my truck. it was left up to the customer to lift it (VERY heavy). Horrible experience.

Steve M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Codi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
4

Did not get the pads or dolly I paid for.

Lisa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nagaraj K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
1

the pickup address and the trailer was in different location, they called to confirm but didnt provide the right pickup location, and i have to spend another 2hrs just to pickup and stucked in the traffic. the uhaul sign not even in front of the building. i hate this place.

tuan N. 
Évaluation :
5

This was not the location for the drop off! It was in Mississippi!

Braxton C. 
Évaluation :
3

It would help to have a key-drop option so customers can drop vehicles after hours or on Sunday.

Andrew T. 
Évaluation :
3

My only Negative comment is that I was charged for 2 days after using the trailer exactly 26 hours. I've rented several times from other location and for similar times and have only been charged for one day. For this reason, I will probably not rent for here again

Joe N. 
Évaluation :
5

Nothing, excellent service.

Richard M. 
Évaluation :
1

I was given false information regarding the rental...I called and spoke to the clerk before driving the 20+ miles to get there...I asked her to price an in town drive and a one way as well. She told me they would be about the same, but that the one way didn't have a cap on the miles...she said it was virtually unlimited. Well turn out it wasn't! Super irritated that I was given false information

Natasha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
1

Horrible service. Lied to me multiple times and hung up the phone on me when I asked for an explanation of my bill

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
1

I called to extend my contract for the full day. unfortunately the store didn't update the system, and as a result, I was charged a late fee because they didn't update the system correctly. this is a training issue and needs to be resolved immediately before more customers are charged for NO reason!

Julie M. 
Évaluation :
2

They should have a sign at there front door telling where to drop keys..btw which is located in a dark rear of the building.

John H. 
Évaluation :
1

R2 I'm so the price will be 150 $when I hook the damn trip y'all overcharging me now y'all can go fuck yourself

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary R. 
Évaluation :
5

I rented a truck from this franchise twice within a couple of days and was waited upon by two different people. Both of them were extremely courteous and professional and I had zero problems with the process each time.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

Was left to disconnect the trailer by myself. Very heavy and had to park it on slight incline. Was left to find my own wheel chocks.

Charles W. 
Évaluation :
5

Small inventory of u hail products

William T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy B. 
Évaluation :
4

The lady at the front desk (Sue) was awesome. Extremely friendly and thorough.

Jakir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yalim Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashema K. 
Évaluation :
2

Very hard to back trailer in to a parking spot behind the location if you use a full sized truck. Had to jack knife the trailer to get it half way straight in a parking space.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
2

I had put in an appointment for south mason, and when i went to pick it up they told me that they do not have it and that its on peek road. They said didn't you get a txt or email, i said i did not get anything. So I had to drive further to pick up the uhaul which added more miles to my trip. Also where I picked it up at the peek facility he said i can drop it at any location, apperently he is not well informed, cause when i tried to drop it at the katy cutt off location above clay road they said if they took there it would be 218 dls cause its not my designated drop off. So I had to put more gas and also more miles to my trip. When i essence this should of been 10-15 miles max on my trip, Since I was picking up my stuff from Avenue T and dropping it to my house. Overall i think this was pathetic service. I want a refund on some of the miles and the extra gas i had to put in.

Jose S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jake K. 
Évaluation :
4

Let customer have a better notice of pick up location change of trailer!!

Ernest A. 
Évaluation :
3

Truck was dirty and they don't have a Sunday key drop off. The iStorage location was excellent... friendly and very helpful.. also open on Sunday.

John H. 
Évaluation :
3

I wanted to rent a 20 $truck to drive a total of 5 miles. I expected to be charged under 30 $. I was charged over 80 $.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page