just keep on doing what you all are doing, the guys working there are great, helpful , was a very good experienceNicholas A.
Customer Reviews for Grand Rental Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Appleton, WI 54914
(N Mason St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jim K.
Le client n'a pas laissé de commentaire.Jake S.
Everything is great on time and ready. Many thanks!jolene P.
Truck was full of broken glass no dolly was in the truck the truck started with low gasChristin P.
Le client n'a pas laissé de commentaire.Theresa G.
Le client n'a pas laissé de commentaire.Aaron V.
Le client n'a pas laissé de commentaire.Janet K.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.MARTY T.
Le client n'a pas laissé de commentaire.Katelyn S.
The truck only had 5000 miles on it . It is wonderful to drive a new unit to raise one's confidence.mark S.
Le client n'a pas laissé de commentaire.Catherine N.
Le client n'a pas laissé de commentaire.AARON N.
Le client n'a pas laissé de commentaire.Robert Z.
They were very helpfulHeidi M.
Le client n'a pas laissé de commentaire.Adam C.
Le client n'a pas laissé de commentaire.RICHARD B.
Using the app to pick up my truck was a nightmare. 2hrs in the hot sun on blacktop. I was in tears...finally demanded a supervisor and got through it.. Drop off was the same thing.. I had a Lyft driver waiting for over 45min. Wait time was 63 min. for customer support. I finally stuffed the keys in the box and was driven the 60+ miles home. Being stranded was very scary. And don't give me the covid short handed excuses...maybe if the higher ups got back in the trenches they will realize how shity the service has gotten.Cyndi B.
Easy online reservation. Quick pick up and drop off. Vehicle was great and as promised!Gail Ann W.
You can just keep doing nice job and taking care the customers.John M.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.James F.
Thank you for your patients. My worker however has the maturity of a fly.Michael B.
Le client n'a pas laissé de commentaire.ERIC E.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Alan L.
Great group of guys! Had an excellent experience. Thank you so much. DebDEBRA V.
Very satisfactory as the U-Haul representative was diligent, helpful and friendly.Adenle A.
Everything was nice and easy,Natasha M.
Uhaul needs to do a better job on the fuel. I don't understand why they are not kept full. It would make it much easier for everyone.MARTIN A.
Le client n'a pas laissé de commentaire.Kerry K.
Le client n'a pas laissé de commentaire.Travis E.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.Joanne B.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Jeremy H.
Nothing. Employees were friendly, professional, and polite. Building was clean and well organized. Will definitely rent from them again.robert B.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.Kenny L.
Not to be close minded I had a guy check me in he asked about insurance. I told him I want it. He stated â€œ I may want to get it moving to Milwaukeeâ€. I told him it doesn't matter where you are you need insurance. I think it was very terrible to say.CIERRA J.
Workers were very nice and accommodating when there was a hiccup in the amount of days I would need the truck. 10/10 recommend!Kaetchen H.
Le client n'a pas laissé de commentaire.Sarah A.
Le client n'a pas laissé de commentaire.Kris T.
Gave us a free upgrade to a larger vehicle when the truck we rented was not turned in on time for our rental.Kelli H.
Fix the Uhaul app. It kept getting disconnected from the Uhaul server while my internet connection was strong.Jonathan R.
Le client n'a pas laissé de commentaire.Dan V.
Le client n'a pas laissé de commentaire.Hunter W.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.Hunter W.
The pick-up location was A-OK! The online application was slow and failed several times in a row --- check your IT department. Pricing was hard to gauge on the site.Arnold S.
Le client n'a pas laissé de commentaire.Solomon H.
Le client n'a pas laissé de commentaire.Holly E.
Le client n'a pas laissé de commentaire.Sarah N.
I rented a furniture dolly and a 10' truck. They did ask if I wished to upgrade my truck to 15' I was unaware that the 10' truck doesn't have ramps. The furniture dolly was literally just in the way. I brought it to Houghton and the uhaul storage locker has an elevated foundation that would make it difficult to pull up the step and the unit wasn't as wide as advertised so I wasn't able to turn the dolly and boxes around anyway. If you rented ramps for trailers like they use for motorcycles and lawn mowers with the 10' truck to help use the dolly that would be great. I moved everything by myself and it sucked not being able to use the dolly. It's a lot of squats and lifts to get into the truck. Selling point for the 15' is to mention the ramp. Also maybe have a little box that sells aux cables for the trucks. Mine was packed away I would have happily paid up to 3 $for an AUX cable. Your truck has built in microphones for it so you don't need the fancy kind with microphone in line. Probably huge profit markup potential.Paul D.
Le client n'a pas laissé de commentaire.Jeremy A.
Credit card was charged twice once for 128 and again for 168 on a rental that should have been around 60 dollars disgraceful company the second time they have messed up my accountPhyllis C.
Thank you - you were great! BarbBarb L.
Excellent service! Easy check-in and convenient drop-off!! Knowledgeable and helpful!Monica S.
Le client n'a pas laissé de commentaire.Tammy W.
Le client n'a pas laissé de commentaire.Sergejs S.
Le client n'a pas laissé de commentaire.Elizabeth K.
Le client n'a pas laissé de commentaire.Mike C.
I used this location before and the truck I needed was ready when I got there early morning. The two wheel hand cart and movers blankets were already in the truck. I hired two people from a company recommended by U- haul, Complete Movers. They were excellent. I am very satisfied.James R.
Le client n'a pas laissé de commentaire.CHARLEEN H.
Le client n'a pas laissé de commentaire.Henry M.
I had reserved a 9' Cargo Van but got assigned a 10' truck This was more than I needed or wanted and I'd picked that day in particular because the truck was available. Self checkin/ checkout was easy at least.Krista D.
Easy to make a U haul reservation and easy to connect with customer service team. Everything from start to finish was a breeze.Lor L.
Le client n'a pas laissé de commentaire.Craig M.
The individuals running the store are the best, really helpful, well mannered, willing to please, top notch.Vere J.
Make sure you look through the truck while at the store! They pulled my truck around and told me everything was all set. When I got to my house and opened up the back I found the blankets were out of the bag and the dolly was not strapped in. I called the store immediately thereafter several times never able to talk to anyone. A week after they had sent me my receipt I had a charge on my credit card for using the equipment and no receipt for the charge! The only reason I went to this location in the first place is because the location near me could not get me a large truck. I will never do business at this location again.Jason A.
Le client n'a pas laissé de commentaire.Mason K.
Everything went wellJodi M.
Customer service was good, the truck was another story....tires were completely bald..had zero traction and hard as hell to move in the snow...couldn't even get it in the drivewayDustin C.
Le client n'a pas laissé de commentaire.Steven O.
Le client n'a pas laissé de commentaire.Jonathan O.
Make the online check out process a little easier. My cellphone service was not the greatest so I had issues doing the online returnBruce M.
Le client n'a pas laissé de commentaire.Allan H.
Le client n'a pas laissé de commentaire.Brad W.
Employees could wear a mask.Christopher S.
Le client n'a pas laissé de commentaire.Kristin M.
Le client n'a pas laissé de commentaire.Pete H.
Le client n'a pas laissé de commentaire.Norman F.
Le client n'a pas laissé de commentaire.Chris O.
This is a great place to rent moving equipment in the Appleton area. They have better hours than other locations and the staff is very friendly and willing to help out with whatever you need. They make sure that every customer is happy.Aaron C.
Good people and good equipment. Also, the online reservation process worked well.TED S.
Le client n'a pas laissé de commentaire.Josef N.
guys waiting on me were excellentJOHN B.
The entire experience was great from ordering to pick up and drop offJames S.
Nice staff and very helpfulEugen S.
No clue to the drop off place as I would not drive the truck due to brake malfunction.LESA L.
The drivers door barely shut.Bill B.
Smooth process online and at the location. Absolutely no problems. Merci.Alicia G.
I rented a truck November 14, pick up in Appletion WI, 9:30 am and drop off in Green Bay WI 2:30 pm, Contract 20012317. I was charged in excess of 125 $for a 4 hour rental. When I contacted the General Manager of the Green Bay store I was told thats the way it works, "You no rent from my store so I can't give you money back" Chargining that amount for a 4 hour rental is unreasonable. I scould have been charged the In Town rate. I will use other services for the next rental.David N.
Please check the dolly added. I asked for a appliance dolly and got a utility dolly.Carrie S.
Le client n'a pas laissé de commentaire.Andrew J.
Great customer service when making appointment, making changes easy, checking in online convenient, pick up of truck easy. All good.Bob M.
Wish a bungee was included to secure the dolly.Leola L.
New truck with 1500 miles on it. It was a pleasure to driveMichael L.
There was nothing wrong with this location I was just more disappointed that my pickup location kept on changing. Instead of driving 2 miles I had to drive 18 to get the truck. The attendant was generous enough to add on some miles to compensate for the drive.Kyle F.
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