Customer Reviews for Grand Slam Storage Center
(U-Haul Neighborhood Dealer)

Évaluation :

1

Tried to charge me for gas but it was filled where it was when I received it. Very unprofessional and did not answer the business phone at all. Not happy

Évaluation :

5

The young man who assisted us was very polite and pleasant. Very helpful in assisting us with what we needed.

Évaluation :

5

I loved the worker in there

Évaluation :

3

First of all. The young man that helped. Was not an employee for U Haul. He worked for the storage facility. Grand Slam. Therefore, he didn't walk me to the truck. To do the inspection. The inside was dirty. I have pictures to prove it. I took pictures of the mileage to and from. The employee from Grand Slam. Wasn't able to give me any paperwork. My mistake was being tired. From the move. Not checking my email. I've used U Hall several times before. This was the worse experience ever. I'm moving to Texas in June. I was going to use U Haul. As I have before. Not again. I shouldn't have been charged. Not poor customer service. On U Haul behalf. Mrs. Deborah Miller 314 9207548

Évaluation :

1

I was told the pick up time was 10 am and found out after arriving the location didn't open until 1030a. Very inconvenient when I'm paying movers hourly.

Évaluation :

2

There was noone in the office when I arrived. Had to wait 10 minutes. The inside of the truck was wet because the window had been left open over night I the storms.

Évaluation :

2

I made a reservation for 9 am but no one was at the property till 10:30 I was quoted a price of 48$ I return on time and did not use any additional miles and put more gas than needed then I was charged double of a 100$. I've tired to call no answer I went back to the property during bossiness hours and no one was there I going to go to the BBB with a complaint

Évaluation :

5

I received excellent professional service.

Évaluation :

5

I happy we were able to rent the UHAUL at the last minute I really appreciate the service from the young man that help us I don't remember his name, but he was very polite and professional. Thank you :)

Évaluation :

5

Thanks everything was excellent!!!!

Évaluation :

5

Everything was fast and straight to the point , thanks to mrs.sharon she was marvelous

Évaluation :

1

I was over charged and i wasn't compensated for it

Évaluation :

3

staff untrained and inexperienced. had to call some one to figure out how to print a receipt of the transaction...

Évaluation :

1

Rude

Évaluation :

1

Communication is key! My rental wasn't ready at the promised time and that wasn't communicated prior to my arrival. They "verified" another location had the truck I needed and sent me there only for me to arrive and have them tell me their system was down and couldn't rent me a truck. Again, poor communication. I called Grand Slam and they told me to go to the location I rented from who gave me the best service yet. I was granted the $50 reservation credit but due to poor communication, my move was delayed 2 hours which is unacceptable. I don't feel I should have had to pay any money for this rental. Bc of the delay in my move I had to pay extra for the movers. Totally unacceptable.

Évaluation :

4

For some reason my reservation was not in there system

Évaluation :

5

Great people. The employe that checked me in was top notch. Thanks

Évaluation :

3

The gas was not properly assessed before departure. Thus, adding fees to the estimated price. In detail, the paper said 1/2 tank but the meter read one notch below half. Even though I returned the tank to its original position I was charged for someone's oversight. Very unprofessional.

Évaluation :

1

This place should not be a rental location

Évaluation :

3

I was a little leary after reading online customer reviews of this location. Needless to say my experience went well. I would utilize this location in future.

Évaluation :

1

The girl that waited I be was rude when I came to pick the truck up and when I returned the truck she was on the phone talking to her friends all while I was there returning the truck and when I left she didn't get off the phone to take care of business and she told me that the company took to much money out of my account so I had to call to check and the service was a nightmare the truck had dry mudd in it and check engine light was on

Évaluation :

3

The truck was dirty inside n out....had cigarette butts all ova on the dash, ashtray, n floor. The truck was full of mud where the renters before me got stuck in the mud...

Évaluation :

2

Pick up process needs improvement. Young man struggled with the process. The truck was empty of fuel when I left the lot. Overall experience was below what was expected.

Évaluation :

5

Everything was fine except after obtaining the vehicle on debit card I would have preferred to have the option to pay cash upon returning the vehicle