Customer Reviews for Grandpa #1
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very nice , helpful, and great customer service !

Évaluation :

4

Very satisfied. Ty for everything Darryl Kemplin

Évaluation :

5

Great easy experience

Évaluation :

1

The fuel tank was on empty when i left and i returned it slightly above empty and got charged 80$ but i didnt take a picture ao im sol. Also they didnt have my truck and the correct location and it took 45 min to get the keys from the gas station clerk.

Évaluation :

3

Truck had issues of gas leak and check engine light on.

Évaluation :

3

I turned in my equipment on time and it was not checked in properly, so you all double charged me. Then I had a rude young lady call me about it like it was my fault. My money is still tied up because of this locations slack . I took a video at the time of turn in as proof. Because when the guy peeped out the window and gave me a thumbs up I knew something was about to go wrong and it did. It was all good up till you all took my money that I need. That I am not happy about. At all.

Évaluation :

4

Truck leaked when raining I got soaked !! Needs maintenance!!

Évaluation :

1

The guy inside that store needs a new job lazy took 30 mins to get the trailer bc he wanted to sit down and take other people in line then rent me out then I get a phone call saying I had not returned the trailer 3 days after bringing it back 2hrs after using and renting this location needs lots of help and is beyond ridiculous from a customer standpoint

Évaluation :

3

The truck is not in great shape. Shakes bad when driving. Utterly filthy in the cab and the back.

Évaluation :

1

That was the second times I've used this location and both times, they charged me tripple when I checked my bank account. And it's not fair for me as a customer trying to get reimbursement from cooperate. I will never ever again. An investigation needs to be initiated on that location.

Évaluation :

3

Check engine light was on from the beginning. Location agent just 'waived it off' when I pointed it out. The padlock could not be opened. The windshield wiper blades were so worn they were useless. It seemed like the truck was not inspected at all before I rented it.

Évaluation :

3

The worker did not know the process for renting. Didn't have the dolly we requested.

Évaluation :

1

Overcharged for rental because it was showing as not returned when it was returned.

Évaluation :

5

Very friendly and it was a super quick pickup and drop off.

Évaluation :

3

I know what my vehicle is capable of, the fact I had to rent a truck that was in poor condition and struggled to pull my truck in a trailer was just not worth it to me. I had no choice as a way to get my vehicle home, but I will not do it again.

Évaluation :

5

Nothing everything was great.

Évaluation :

2

Seemed to be lazy and didn't want to deal with us. Charged me $3 for over mileage when I returned with over 1/2 tank of gas when only 1/4 was required. I do believe that $3 could have been waived!!!!

Évaluation :

2

Very unprofessional. Te guy had no clue what he was doing and he had to call someone else and we had to go through everything over the phone. it took them 45 min just to get everything situated after I had checked in on the site...

Évaluation :

1

Everytime, specifically the last 3 rentals we would call the 800 number, reserve a truck, drive to said location and mysteriously the reservation would either be canceled and re directed to another location

Évaluation :

1

The worst U-haul experience I've ever had. This location is poor and not a good reflection of the U-haul brand. Terrible experience.

Évaluation :

5

Just make sure who ever next in line get waited on sometimes outside customers get to go ahead of uhaul rental customer.

Évaluation :

2

Skipped in line for other customers. No information given about the truck. At drop off, did not come out to see gas gauge or discuss mileage. Horrible in store experience with Chevron employees. Charged for gas fee of 2 gallons although tank was filled to full at drop off.

Évaluation :

1

Honestly, there was only one person working this location. He was not very personable. The truck had a brake light on. (The parking brake was off). He seemed irritated that I asked for the extra dolly that was supposed to be provided. The gas tank was only half full. Just a poor customer service experience.

Évaluation :

3

Need English speaking u-haul reps. They added $8 per day content insurance that I did not request.

Évaluation :

1

Since we had reserved a truck on a Sunday the store was closed and we couldn't get the key. We had a very hard time acquiring the truck.

Évaluation :

1

The vehicle was falling apart. Maybe make sure you have working vehicles instead of franchising everything out and shift responsibility

Évaluation :

2

Truck was dirty and check engine light was on. Door rattled a lot. Junk truck.

Évaluation :

1

First I was suppose to go to VIlla rica location. When I got there no one was there. So the rep asked me to go to Dallas location. The guy that checked me out was very rude. He made me wait for a long time to check me out then got rude with me because he said he was to busy to answer my questions. Very poor customer service.

Évaluation :

1

The under dash fell off on my feet while driving and there was NO GAS CAP!!! And inside cab and inside back of truck was dirty!!!! I want my money back!!! And when it rains it leaked all over contents I was moving!!!

Évaluation :

3

Have manager come put and disconnect trailer. Pick up location assisted with hooking up trailer.

Évaluation :

5

Ability to drop the Uhaul off at another location

Évaluation :

3

The truck needs some kind of work done it seemed like the transmission wasn’t pulling as it should be..other than that it was ok the people who issue the truck was nice and fast

Évaluation :

3

The truck was extremely dirty on the inside and the guy at the corner who gave me the key was extremely rude.

Évaluation :

3

Its a gas station. The owner of the property came out to receive the truck; he charged me extra for the gas and the 100 miles. I paid over $1200 for this rental, UHAUL fleecing me for an additional $55 is really in poor taste. I have another move coming up, will use Penske trucks instead of uhual. As it is the truck was too expensive.

Évaluation :

3

The staff spoke very broken English and the left ramp retainer was broken and could not make them understand

Évaluation :

1

This was the most unprofessional location I have ever been to. They lady who checked my in was on a personal phone call, speaking in her native language and never ended the phone call while she handled my rental. She also did not make sure the equipment was hooked up correctly nor did she have a paper receipt. I went in to get the paperwork to which she replied the printer was messed up and she would email it, but it never came through. I had to wait for "her brother" to get there to print it. Then was never told that the rental was not a one way which is what I had scheduled. When I returned the equipment she still did not know how to print a receipt or come out to check the equipment in. I had to do it on line to make sure it was taken care of . This location should not be able to rent U-Hauls very poor customer service

Évaluation :

1

The person at the store was very rude, she refused to turn the truck in because it was raining. She lied and said she didn't know how to return the truck, then when further questioned she said she'd return it if we went and took pics of everything but she wasn't going out in the rain. Then told my employee to leave her store when he told her to do her job.

Évaluation :

3

SERVICE AND CHECK EQUIPMENT

Évaluation :

5

Everything was ready as promised

Évaluation :

3

The truck need immediate maintenance. One of the belts under the hood whined continuously, the gear shifter was extremely difficult to operate & it also needed brakes. There should be a service record available to customers renting trucks. When we commented that the truck sounded like it needed serious repairs the manager wasn't at all concerned nor did he offer to confirm the truck was road worthy.

Évaluation :

3

Uhaul decided to change the location both for pickup and drop. I wasn't even notified why in regards to the drop off so I had to drive further away. My pickup location was also change the DAY BEFORE I was scheduled to get my truck and that was 35 miles away from my chosen location!

Évaluation :

1

Service was terrible

Évaluation :

1

Clean it. It was completely disgusting. The truck smelled terrible and there was mud inside of it and inside the back. Trash and food was left in there and paper was all over the floor of the cabin. I will never use uhaul again. Completely disgusting. 0 star rating.

Évaluation :

3

How long it takes for you to get a rental

Évaluation :

3

The Van has a steering issue. Definitely not safe! The gentleman at counter didn't seem bothered by what I told him and customer service was not good.

Évaluation :

1

gas station, busy, one man running busy register and trying to do paperwork on 2 of us renting on a slow internet tablet.

Évaluation :

1

They made me wait for 2 hours before getting the truck even though I had a reservation, and I was being over charged.

Évaluation :

3

Being dedicated to the rental process

Évaluation :

3

Trusted the guy that he is going to send me the checkout receipt by mail ended up paying for an extra day as he checked me out on the second day I returned the trailer

Évaluation :

3

Truck was very dirty specially inside the driver and passenger side the floor is dirty there was a couple of empty bottles of water it was bad

Évaluation :

3

When I got the the truck, the inside was disgusting and far from clean. You can tell that nobody cleans the trucks regularly. Other than that everything went pretty good.

Évaluation :

1

The truck was nasty. Spit was in the cup holder, trash inside the truck, no ramp, damaged/missing headlight.

Évaluation :

1

I had to wait for 2hrs to pick up the truck because l couldn't get the code for the lock box. Also the store owner wasn't helpful.

Évaluation :

1

The customer service representative who attended to me online for the self-service pickup matched my information with another person's name. And because it's almost impossible to get someone on the phone without being transferred to another, I wasted more than one hour trying to sort it out.

Évaluation :

3

After experiencing to the worst customer service at the previous store the guy was very nice. Ebert. Though it took forever getting the uhaul. But it wasnt his fault because the system wouldn't let him rent the truck to me. After over 3 hours I finally got my rental.

Évaluation :

2

The U-Haul had a horrible smell in it. Like bad body order. You can tell the store owners do not clean these vehicles at all. They are dirty and nasty. I would definitely not get a vehicle from this location again even for the convenience.

Évaluation :

3

Be more professional in getting the equipment ready for the customer. I had to attach the trailer myself. It was fortunate that I knew how to attach the trailer. Nobody came out to check the trailer before or after. You have one person the store handling store purchases and Uhaul pick up and drop off.

Évaluation :

5

I got very frustrated because the original return to location would not accept the RV. They sent me somewhere else and nobody was there. Had to call corporate to finally send me to a third location to drop off. Made me incur additional charges on the rental pick-up truck I used to haul the RV. The returning process was really very frustrating, not the final place I returned it to though. Those folks were helpful and they at least took it in at last minute notice.

Évaluation :

4

It was a convenient location, and especially because you have to put gas it in it before returning it, and the location is a chevron, as well. The trucks are clean and the staff friendly.

Évaluation :

1

I was told by the clerk that if I brought the vehicle back I would be charged the same as a one way and I was not. I was charged almost 50 dollars more. I'm extremely upset because I had to ask for that money from my mother who didn't have it to spare. I had a one way originally because I didn't have money to pay for the extra. I don't appreciate the customer service I received after explaining to him what he said to me. I will never go here again! Terrible terrible service.

Évaluation :

5

No improvement needed. Renting from your location was fast friendly no hassles and very well priced. Thanks so much!

Évaluation :

1

Book inventory vehicles and keep the reservation, not change while the customer is driving to pick the vehicle up due to you booking a vehicle that wasn't available . Not wasting 3 hours of a customer's time opening and closing multiple reservations to attempt to fix a problem that clearly isn't being fixed by doing so. As Albert Einstein once said to do the same thing over and over again and expect a different result is the definition of insanity. Have a way to Check the customer out online where he or she can bypass the problematic reservation/checkout process that you have in place. The problem is clearly a disconnect between the system/server and physical pickup locations. Pay and hire workers who value customer service and not transfer you to avoid problematic situations because your system is messed up even though the customer has paid and has proof of payment. If I have proof of payment give me the freaking trailer or truck do not keep me and my wife waiting or give us the run around and keep us up all night driving for bureaucracy.

Évaluation :

4

The uhaul had been used to carry a HUGE load of garbage before our use (we found the landfill receipt in the glove box). The floor was filthy and stunk super bad like garbage!! I suggest mopping them out before renting out again.