Évaluations des clients Granite City Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Granite City Shell

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Brandon B. le

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The trailers are parked in grass so they were sunk in the ground. When asked for help they wouldnt put their phones down to help. My wife had to get out of the vehicle to help and she is sick and hurt her hand doing so because the way they had the trailers parked in the grass they were sunk down had no blocks wood or anything for the jack to be on to keep from sinking. When we finally got it and brought it back we dropped it off on the concrete in front of where we picked it up and was easy to unhook because it was where trailers are suppose to be dropped off and picked up at. We also took pictures to verify how it was.

Jeremy J. le

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Worst Uhaul pick up experience ever. Basically this is a convenience store with one guy working the cash register. He told me the number of my trailer and went on checking people out. When I asked if I had to hitch the big trailer by myself he said yes, and then ignored me. It's very difficult to hitch a trailer with one person when it's in a grass field on a slope, and I had no one to help me check the trailer lights. Definitely would not recommend this site, could have been really dangerous.

JIMMY D. le

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The pick up location was alright. Waiting 2 hours and 1 hour spent on the phone talking to multiple people was ridicules. I was being punished for renting this truck. I will not recommend uhaul to anyone for moving and I will try an alternative company from now on. I think a refund or discount is needed for my time.

Amy J. le

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The rental process was very difficult. We had to go to several different locations before finally finding someone to rent us a truck (after being promised one at another location). The attendant was unable to process the confirmation information on the computer, so he had to use his cell phone. Overall this was a very stressful difficult procedure.

rebecca M. le

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The first employee claimed she couldn't access the uhaul system to do anything. But she was just waiting for her replacement because as soon as he arrived the computer worked just fine. I had a return that was processed over the phone, just needed someone to help get the trailor off my truck and she wouldn't even help with that. That location needs to find a better way to staff. Very inconvenient for the 3 uhaul customers there waiting for service.

Ashley L. le

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Le client n'a pas laissé de commentaire.

Nita C. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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The agent provided no assistance. When I initially ask for help with hooking up the trailer, he was very reluctant to assist. He eventually did come but left about 2 minutes later and never returned.

Nita C. le

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Too much computer trouble. Took 4 attempts to complete our order.

Sandra C. le

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Le client n'a pas laissé de commentaire.

MARK C. le

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I would like to be able to review my entire contract for this rental. I feel that I was substantially overcharged for this rental

JARY S. le

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I had a Very good experiance with this this place.

caral M. le

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Le client n'a pas laissé de commentaire.

Tamara M. le

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Went online to reserve tow dolly at this location hours before my pickup. I was traveling 2 hours to pick up a car in Granite City. I got at my pick up time and the gas station was closed , even though the sign said open the sign hours stated it opened at 7am, my pick up time was 9:30 am. I had to contact u haul to be advised on what to do it was pass my pick up time and I drove 2hrs to rent this dolly and get car. After calling u haul I was told the next available dolly was quite aways away and I already lost valuable time because location was closed. Customer service did a contract over the phone so I could pick up the dolly at the shell location. Location was still closed 45 mins after talking to customer service. I also think rentals shouldn't be scheduled for 2 days out when you only need if for a few hours or just a day.

David R. le

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The poor clerk was overwhelmed when I came in to pick up. She was by herself and busy with retail customers. The process was long and painful. I felt so had for her. She was very apoligetic.

dennis H. le

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not where i reserved my equipment. was redirected here last minute after reserving well in advance. this location is an absolute joke. literally selling drug related products out of this location. not staffed for either haul service or whatever else they are trying to do out of this location. equipment and blankets not ready. i had to put air in tire of trailer and fix receiver hitch that was locked up absolute joke.

brad W. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

RICHARD W. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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Le client n'a pas laissé de commentaire.

carla C. le

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Not to lie and cheat a customer and charge them for something that should have not been charged for

Stephen D. le

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Le client n'a pas laissé de commentaire.

James T. le

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I thought the kid was a little unsure of how to handle a turn in. but he was ok!

David M. le

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U Haul does not start work until 9 a.m. I needed my truck at 8 a.m. The truck I ordered was not available. Other locations were not open, so I had to take a larger truck to meet my obligations at the time I needed the truck. Businesses usually, almost always open and start before 9 a.m so whats up with the 9 a.m. start??????????

Kathleen N. le

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WTH- my 19.95 u-haul cost $135! Flipping crazy! Never again!

LaTonya J. le

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The location computer was not working. They had to call service center to make my reservation. Location needs a new computer. Clean each truck after each use.

Betty T. le

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The gas station attendant couldn’t handle the Uhaul check ins and the gas station. It was a mess. She put my address in as Granite City. Kept asking if it was Tennessee. It is Alton, Illinois. We were there at 8:00 the pick up time and left at 8:32. Ridiculous

Wade D. le

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Le client n'a pas laissé de commentaire.

Selina L. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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Le client n'a pas laissé de commentaire.

Matthew R. le

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Fast and easy pick up

Jeremy W. le

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Le client n'a pas laissé de commentaire.

Junior S. le

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Trailer have no brakes

James F. le

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Le client n'a pas laissé de commentaire.

REBECA W. le

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Le client n'a pas laissé de commentaire.

James V. le

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Le client n'a pas laissé de commentaire.

tracy W. le

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make sure that there isnt the smell of smoke in the cab, you cant exacty take a picture of that so it should be asked if it smells clean

LINDA R. le

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Update the laptop so they don't have to call to rent the vehicle. They tried so hard to complete the rental with the laptop, but the connection was so slow and locked up. We completed the rental over the phone. It took around 25 minutes to complete The return was no problem and completed in a matter of minutes. Thanks for having these vehicles to rent.

RAFAEL T. le

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Le client n'a pas laissé de commentaire.

Nelson A. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

kayla M. le

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Took care of everything while maintaining friendly and caring customer service! Exceptional and were very thorough in explaining everything and removing a double charge promptly.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Thoms H. le

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I only had one issue and it was weather related. The remnants of a tropical storm hit STL Friday night into Saturday 9-8-18 and I wanted to reschedule for Sunday but they didn't have an extra truck. Move date and helpers was scheduled 6 weeks earlier. Not their problem everything else was spot on. No complaints with U-Haul.

John P. le

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The clerk seemed to have a lot of trouble with the computer system and rental process. What should have taken about 10 minutes, took over half an hour. She provided no assistance whatsoever to hook up the trailer. She claimed that the state of Illinois didn't allow it, but I don't believe that. Fortunately, I am experienced and was able to do it myself. The trailer was parked in such a way that I couldn't just back up the to hitch. I had to manually move the trailer to a position where the hitch was accessible. For a 6x12 trailer, this required a great deal of effort (and in pouring rain, too). There is no way my wife or daughter could have done this by themselves. Worst of all, the clerk did not come out to check that I'd done the job properly. I'm astonished that UHaul would allow a trailer to be taken away without a complete safety check. I would not recommend this location to anyone!!!

Richard B. le

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I barely made it out of my truck when I was greeted and by the time the trailer was unhooked he had checked it in.

Dennis M P. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Make sure someone is available to keep the computers up and running so the customer can receive all paperwork.

Glynda J. le

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I have used U=haul at this location before and no complaints. Great service. This time the lady forgot to give me a furnitiure dolly. Found that in the move I didn't need it so all worked out :)

BRUCE K. le

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The ten foot van I rented was exceptionally clean and ran like a top!

Glynda J. le

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The gentleman at the pickup site was great and very helpful. Love your check in system

Corey J. le

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Had a reservation for pick up at 9:30 am did the online check in and everything but couldn't get the truck until 10:30 because no one was there to handle the u haul part!

David M. le

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Le client n'a pas laissé de commentaire.

Vickie N. le

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Le client n'a pas laissé de commentaire.

BYRON W. le

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Insure truck was clean.

sarah O. le

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Le client n'a pas laissé de commentaire.

Benjamin C. le

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Very friendly employee.michelle.enjoyed doing business with u haul.

Darren P. le

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I filled out everything online, i should have only had to come pick up the truck. I spent an hour and a half dealing with the lady in the store who had zero idea what she was doing. She finally called somebody at uhaul for help and they told her to press the manual entry button to put in the card info. She seriously had me waiting that long because she couldnt figure out how to hit a button?? Ridiculous

Kiara J. le

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Le client n'a pas laissé de commentaire.

Benjamin C. le

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Excellent service.looking forward to renting another u haul in 2 weeks.

JOHN B. le

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TH MOTOR NEEDS A TUNE-UP AND USED UP TOO MUCH GASOLINE FOR 50 MILES BUT ALL WENT WELL!!! THANK YOU AND I WILL USE THEM AGAIN PROBABLY!!! JSBARTH

Parris J. le

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Le client n'a pas laissé de commentaire.

tracy J. le

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Le client n'a pas laissé de commentaire.

RICHARD C. le

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Le client n'a pas laissé de commentaire.

William R. le

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Took an hour and a half to get the truck I had reserved two weeks prior.

KATLIN M. le

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Le client n'a pas laissé de commentaire.

TIM C. le

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Le client n'a pas laissé de commentaire.

Anjanette F. le

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Awesome service and more importantly the truck was clean and in goid condition. I would rent from them again.

Gerald S. le

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Le client n'a pas laissé de commentaire.

rebecca M. le

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fast, courteous service...wouldn't change a thing

GEORGE S. le

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Great service. Thanks.

Samantha F. le

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Le client n'a pas laissé de commentaire.

Art L. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Mauteen A. le

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Le client n'a pas laissé de commentaire.

David M. le

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Very easy and completely satisfied. Thanks!

Ruth W. le

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Le client n'a pas laissé de commentaire.

DEBRA B. le

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Le client n'a pas laissé de commentaire.

LYNDA H. le

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Le client n'a pas laissé de commentaire.

ALAN R. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

KEITH W. le

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Le client n'a pas laissé de commentaire.

Megan H. le

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Le client n'a pas laissé de commentaire.

CAROLYN P. le

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Le client n'a pas laissé de commentaire.

Josh N. le

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Le client n'a pas laissé de commentaire.

Christian V. le

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Le client n'a pas laissé de commentaire.

Dwight S. le

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All was great with the rental. Vendor at location was very customer friendly. Would rent from that location again in future.

Bryan M. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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The employee could be more helpful with information about equipment use.

Brent D. le

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Le client n'a pas laissé de commentaire.

chris M. le

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Prompt service.

Pamela B. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Marcia R. le

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Le client n'a pas laissé de commentaire.

CRAIG S. le

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Le client n'a pas laissé de commentaire.

TRACY J. le

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Not anything I can see to improve on everything was a smooth professional transaction

WILLIAM G. le

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Nothing at all. It was by far the best and easiest process I've ever dealt with when using uhaul.

Cynthia K. le

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Le client n'a pas laissé de commentaire.

BOBBIE M. le

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Great place to get uhauls

CLARENCE E. le

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more staff could help processing rentals quicker and with less interruptions.