No one would answer phone, 2 days in a row.
Gordon Cook
Customer Reviews for Grayson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was nice, van was in good condition as ordered. No complaints.
Luke AlquizolaThe guy working during my pick-up was kind, efficient, and helpful. The building itself could have been marked a bit better from the driveway - almost walked into the wrong building.
Chase StockRapide et sympathique
Kevin MillerI hail was filthy on the inside of can cab had pretzel and drinks everywhere
Johnny SmithNo improvement needed.
Elizabeth BeeneVehicle was dirty, smelled of smoke, and had oil in the back of the truck. The staff stated that this particular vehicle has a history of problems "everyone who rents it has issues". When I asked why they would have given me such a vehicle, I was told they are busy, and U-Haul is not taking care of the fleet. Extremely disappointing and unacceptable rental experience.
COLLEEN HOLT THOMPSONNo personal contact.
Jack KirkendallFrustrating that we were not offered locations closer to our starting point and ending point. There was a drop off under 2 miles away from ending point and we were offered something 15 miles away. We had to call and ask for the closer one.
Linda ColeNone, it was simple and painless
Adam ClementsIzzy was the best. He really helped me out in a tight bind. Even try to find me some help and moving some large items that I wasn't able to move myself. All in all Really, great guy and a wonderful experience at this location.
Tara Kellernon
Ilya SulakovI literally refuse to go to any other uhaul location. They are FANTASTIC here….. no hidden fees.
ellen barkerFurther clarification about how to pick up a u-haul it was very confusing. However, once we figured that out we had no issues.
Karli AdamsAccess to keys and pick up was not easy
Daniel FathergillNo Dolly or cloths despite being charged for both.
James HallThe interior was dirty and smelled of marijuana. The truck needed maintenance on the front end and on the expressway it bounced up and down.
David GarnerFriendly gentlemen was very helpful both times would highly recommend this place easy to find
Cheryl CresapThe gentlemen that helped me was nice and the price was not bad at all
Cheryl CresapThere was a literal roach (the bug) in the cup holder. We were given the wrong key box and ended up 20 minutes behind schedule sorting it out with customer service.
SHEENA DEMOSSThe guy behind the counter was eating his lunch and watching TV at night. See you word to me other than you can put the key there.
Delano MathewGreat experience renting from this location:) really couldn't have been any happier!!! Thanks:)
gary koehlerUhaul had trash and ashes in it upon pick up and there was nearly no gas in it at all, could barely make it to the nearest gas station. Paid for a dolly as well and there was not one in the truck.
Madison PlankAucun
JOHN WALPOLEDon’t charge customers for equipment they aren’t provided.
Rebecca CapertonMy U-Haul had over 100 000 miles on it, so, 100s if not thousands of families had this truck; everything looked good and it ran great! No issues or concerns. - Prime location for both Cincinnati/NKY area!
BRIAN EVERSOLEFix the huge pot hole (3-4 feet in diameter about a foot deep) in the drive to get into the lot
Elizabeth WolfWhoever you got working there is totally illiterate with computers I got the van at 5:00 and had to drop it off at 1:00 they kept saying your computers were down and I went to Covington to get another one and then they called me and said it was ready I don't know it it was just a piss poor excuse my language
GREG ASHCRAFTVery friendly and knowledgeable. Great service.
ralph hobbsTruck had gas for 34 miles, thankfully a gas station is nearby. As I am driving to my home I hear something rattling around in back. It was a hand truck unsecured on the floor, additionally there were 4 packing blankets tossed in the back. I did NOT rent any additional equipment. Returned the truck after hours - the lot needs some lighting for safety. Thanks. Ken
Kenneth BlackRundown, equipment in horrible shape.
Jeffrey RahnOnly charge the customer one time maybe and not add on extra charges without telling anyone
Cody KuchanNothing needs to be done. Everything was awesome and we appreciated your kindness. Thank you so very much. If we were to ever need to move again We would definitely come back. Wonderful job and service.
peggy spradlinWhen I arrived at the first location (Safe Ship NKY), I was given keys to the wrong truck. Took a little bit of time to figure out and it also took time to get assistance. When I got to the second location in Southgate, the mileage on my truck was 200+ more than the app had listed (I took pictures and video) and I was charged for that. That is a significant amount of money.
Jeana AdamsMassive pothole at entrance, no staff present, unclear drop off procedure.
Matthew HigginsGreat experience overall - thank you! I would put a sign near the entrance as an idea
Michael FrabettiIt was excellent service when we returned the Uhall , employee we see At returned U-Haul she is respectful and helpful, thanks so much , employee I talk on phone 2 time they was really good , I am so happy to talk to well trained and respectful customer service, thanks so much to provide excellent service
RARJOT KAURFirst, the pickup we rented never arrived back from the previous renter!! So, when we arrived, there was nothing for us. A couple hours later, we were able to rent a cargo van. The woman in charge was terrific and did her very best to accommodate us. It was a bad situation for her…
MaryBeth CrockerWe dropped the Uhaul off on a Sunday. No personnel were there.
ROBERT GOLDENDave was easy to work with!
John CotterMake sure gas where it states and also equipment is in truck but the lady was helpful and friendly
ANNISHA CANADYVery helpful staff!!
beth weirVery sketchy place, did not fell comfortable.
Ryan AlexanderLocation was fine, the agent was great. Very nice and easy to understand and get all our needs met.
Ian AmesNo one was there and the lot had a ton of serious potholes.
Stacey HansenThere’s a massive pothole right at the main entrance
Nicholas Sexton👍
George PasickThe location was very convenient and the staff was very friendly. The truck was exactly what we needed when we needed it. Merci.
Sherry FarwickI can literally think of absolutely nothing that needs improvement at this U-Haul location. Gray equipment. Excellent service. 5 out of 5 stars..... I've already told other people about it and I'm going to continue to tell other people about it. I would never go anywhere else to rent a U-Haul.
Ellen BarkerThe code for the initial key compartment did not work (tried multiple times to input code). There was nobody on site for assistance during stated operating hours, so I had to contact the general customer service number in order to get a replacement key compartment. While the customer service representative was able to help, it was highly inconvenient and frustrating that there was not a representative on site during the stated operating hours. Additionally, there is a large pothole at the entrance that needs to be repaired.
Daniel HeraldNo one was present at 2:30pm … sign said "Out to lunch" until 1:00pm. Left key in box.
MICHAEL HUMPHRYNightmare , after 20+ years of using U-Haul never again.
Michael AugustinMy reservation was wrong from the start so I had to be on the phone for an hour to straighten that out. I then arrived at the moving location to find out that we were not provided the key to the padlock. The padlock was locked on the truck so I had to drive 30 miles out of our way to and from a facility to have an employee unlock it with the universal lock. I was then charged extra for the miles I had to drive to fix a problem that wasn't my fault. I am disappointed with the service and will look to find it elsewhere
JARED BECRAFTLet the customer know that the additional items they paid for are not available before they take the truck to the location and find nothing in the back.
Jordan MenchenOwner was very helpful and professional
Susan GinterIzzy the owner was great Made it easy and simple I was in and out in minutes
damon wedintenThe sign and phone message we will be there 10-5 I have call several times no answer. I drop it off no one there. :-(
Steve schwalbacheverything was great
john lonnemangreat customer service
Douglas SchuermanThe truck was dirty and had ants in the truck. I will never use this location again. And will never recommend this location.
RICKY VANTWESTThe truck was dirty and not clean at all. I will never recommend that place to anyone again. There were ants inside the truck from a soft drink. Spill inside. Never going there again.
RICKY VANTWESTThe cigarette smell of the uhaul upon rental was pretty rough. That was a bummer, but otherwise pleased with the uhaul.
Patrick O'LearyThe truck drove terrible, was dirty inside.
LINDSEY CRUSEVery accommodating and professional.
CHRISTIAN WOLFUhaul was very helpful in finding the equipment needed for my scheduled move. Since this was a move over 100 miles, it would have been helpful to see an assurance that the truck was serviced and checked out for travel. No one wants to take a chance of breaking down on a highway.
Edwin HollandNo help backing truck out of space, just gave me the keys and go. Did not check the back of truck as it was dirty and blankets not folded. Said there was a half tank of fuel but it was under. The hours are odd.
Tyler Stipancic