Customer Reviews for Grayson Inc
(U-Haul Neighborhood Dealer)

417 évaluations

2350 Alexandria Pike   Southgate, KY 41071

(859) 442-0864

Heures d’ouverture

  • Lundi :
    De 9 h am à 12 h pm
  • Mardi :
    9h am à 12h pm / 1h pm à 5h pm
  • Mercredi :
    De 10 h am à 1 h pm
  • Jeudi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 8 h am à 1 h pm
  • Dimanche :
    De 5 h pm à 8 h pm

Services dans cet établissement :

Pour nous contacter

(859) 442-0864

2350 Alexandria Pike
Southgate, KY 41071

Services dans cet établissement :

Heures d’ouverture

  • Lundi :
    De 9 h am à 12 h pm
  • Mardi :
    9h am à 12h pm / 1h pm à 5h pm
  • Mercredi :
    De 10 h am à 1 h pm
  • Jeudi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 8 h am à 1 h pm
  • Dimanche :
    De 5 h pm à 8 h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

No one in person was there. Downloading and using the U-Haul app had its issues. Lock box for returning truck keys is not secure. Overall, there was very poor direction about where and how to return the vehicle, with no help whatsoever.

Colt P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary C 
Évaluation :
2

Seemed very non-engaged in the work. I get it, hot day, do the minimum you need to get the job done. Truck was dirty inside. Had reserved an appliance dolly and they didn't have one when we arrived. Would have been nice to know in advance. Offered a 4 wheeled push dolly as an alternative, but then said, "oh there may be a regular dolly in the truck you're renting." Didn't bother to check. There was a dolly in the truck, but we did not use it because it was the wrong kind. I would go out of my way and drive further/ pay more mileage to rent somewhere else rather than rent from this location again in the future.

Jameson T 
Évaluation :
2

Overall a weird experience. The equipment was nice, but the "office" was really weird (basically a small shipping container with no window). Walked in on the associate sleeping on the couch with an ashtray full of cigarettes, the place smelled like a bar from the 1980's. It was rough. No one was available when I brought the trailer back to check it in, so I just backed it up, unhooked, and left.

Justin T 
Évaluation :
5

We used the after hours pick up and it worked great using your phone.

Kenneth S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley K 
Évaluation :
2

Reported the issue to the worker and she ignored the problem

Patricia F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCK W 
Évaluation :
5

Awesome job -end to end great experience and I put this in a google review as well -:)

Michael F 
Évaluation :
2

They added a $30 insurance charge at point of sale without mentioning or giving me any paperwork. Also the trailer had a bunch of dirt and garbage in it.

Matt S 
Évaluation :
5

The customer service agent at the lot was wonderful!

kimberly c 
Évaluation :
3

We were suppose to pick up the UHAL at 10. No one was there in the office. She finally showed up at 10:20. Appeared to be under the influence of something. We had a few questions and she could answer none of them and had to call someone else. She appeared to be falling asleep during our pick up process and stopped in the middle to get something to drink and left us standing there. Would definitely not use this location again

Laura F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W 
Évaluation :
2

Have the lot -person not able to lock themselves into the office hut to purposefully not serve cusatomers .. but actually, able to help customers when they need help -

Edwin V 
Évaluation :
5

Mark were customer parking is

Chris N 
Évaluation :
3

Fix your U-Hauls before giving to new customers, our fuel pump went out 2 hours into the trip and could've caused serious danger. We were stranded for 5 hours before getting a new U-Haul.

Rachel Y 
Évaluation :
5

Very helpful!

Gary M 
Évaluation :
1

Everything about the experience was horrible

Adam L 
Évaluation :
3

The driver's cab of the vehicle was disgusting. Obviously hasn't been cleaned in a while. Uncomfortable to be in. The driver's rear tire was low on air, the indicator light was on. The truck felt like germ-city and made me concerned that the vehicle wasn't maintained and that there could be safety issues. But the staff were friendly and the transactions were smooth and easy.

Rebecca B 
Évaluation :
5

No one would answer phone, 2 days in a row.

Gordon C 
Évaluation :
5

Service was nice, van was in good condition as ordered. No complaints.

Luke A 
Évaluation :
5

The guy working during my pick-up was kind, efficient, and helpful. The building itself could have been marked a bit better from the driveway - almost walked into the wrong building.

Chase S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A 
Évaluation :
5

Rapide et sympathique

Kevin M 
Évaluation :
3

I hail was filthy on the inside of can cab had pretzel and drinks everywhere

Johnny S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA K 
Évaluation :
5

No improvement needed.

Elizabeth B 
Évaluation :
1

Vehicle was dirty, smelled of smoke, and had oil in the back of the truck. The staff stated that this particular vehicle has a history of problems "everyone who rents it has issues". When I asked why they would have given me such a vehicle, I was told they are busy, and U-Haul is not taking care of the fleet. Extremely disappointing and unacceptable rental experience.

COLLEEN H 
Évaluation :
4

No personal contact.

Jack K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B 
Évaluation :
3

Frustrating that we were not offered locations closer to our starting point and ending point. There was a drop off under 2 miles away from ending point and we were offered something 15 miles away. We had to call and ask for the closer one.

Linda C 
Évaluation :
5

None, it was simple and painless

Adam C 
Évaluation :
5

Izzy was the best. He really helped me out in a tight bind. Even try to find me some help and moving some large items that I wasn't able to move myself. All in all Really, great guy and a wonderful experience at this location.

Tara K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RELAVETTE W 
Évaluation :
5

non

Ilya S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth s 
Évaluation :
5

I literally refuse to go to any other uhaul location. They are FANTASTIC here….. no hidden fees.

ellen b 
Évaluation :
3

Further clarification about how to pick up a u-haul it was very confusing. However, once we figured that out we had no issues.

Karli A 
Évaluation :
3

Access to keys and pick up was not easy

Daniel F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles b 
Évaluation :
1

No Dolly or cloths despite being charged for both.

James H 
Évaluation :
4

The interior was dirty and smelled of marijuana. The truck needed maintenance on the front end and on the expressway it bounced up and down.

David G 
Évaluation :
5

Friendly gentlemen was very helpful both times would highly recommend this place easy to find

Cheryl C 
Évaluation :
5

The gentlemen that helped me was nice and the price was not bad at all

Cheryl C 
Évaluation :
3

There was a literal roach (the bug) in the cup holder. We were given the wrong key box and ended up 20 minutes behind schedule sorting it out with customer service.

SHEENA D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D 
Évaluation :
1

The guy behind the counter was eating his lunch and watching TV at night. See you word to me other than you can put the key there.

Delano M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C 
Évaluation :
5

Great experience renting from this location:) really couldn't have been any happier!!! Thanks:)

gary k 
Évaluation :
1

Uhaul had trash and ashes in it upon pick up and there was nearly no gas in it at all, could barely make it to the nearest gas station. Paid for a dolly as well and there was not one in the truck.

Madison P 
Évaluation :
5

Aucun

JOHN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff C 
Évaluation :
1

Don’t charge customers for equipment they aren’t provided.

Rebecca C 
Évaluation :
5

My U-Haul had over 100 000 miles on it, so, 100s if not thousands of families had this truck; everything looked good and it ran great! No issues or concerns. - Prime location for both Cincinnati/NKY area!

BRIAN E 
Évaluation :
2

Fix the huge pot hole (3-4 feet in diameter about a foot deep) in the drive to get into the lot

Elizabeth W 
Évaluation :
2

Whoever you got working there is totally illiterate with computers I got the van at 5:00 and had to drop it off at 1:00 they kept saying your computers were down and I went to Covington to get another one and then they called me and said it was ready I don't know it it was just a piss poor excuse my language

GREG A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE B 
Évaluation :
5

Very friendly and knowledgeable. Great service.

ralph h 
Évaluation :
2

Truck had gas for 34 miles, thankfully a gas station is nearby. As I am driving to my home I hear something rattling around in back. It was a hand truck unsecured on the floor, additionally there were 4 packing blankets tossed in the back. I did NOT rent any additional equipment. Returned the truck after hours - the lot needs some lighting for safety. Thanks. Ken

Kenneth B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon W 
Évaluation :
1

Rundown, equipment in horrible shape.

Jeffrey R 
Évaluation :
1

Only charge the customer one time maybe and not add on extra charges without telling anyone

Cody K 
Évaluation :
5

Nothing needs to be done. Everything was awesome and we appreciated your kindness. Thank you so very much. If we were to ever need to move again We would definitely come back. Wonderful job and service.

peggy s 
Évaluation :
1

When I arrived at the first location (Safe Ship NKY), I was given keys to the wrong truck. Took a little bit of time to figure out and it also took time to get assistance. When I got to the second location in Southgate, the mileage on my truck was 200+ more than the app had listed (I took pictures and video) and I was charged for that. That is a significant amount of money.

Jeana A 
Évaluation :
1

Massive pothole at entrance, no staff present, unclear drop off procedure.

Matthew H 
Évaluation :
5

Great experience overall - thank you! I would put a sign near the entrance as an idea

Michael F 
Évaluation :
5

It was excellent service when we returned the Uhall , employee we see At returned U-Haul she is respectful and helpful, thanks so much , employee I talk on phone 2 time they was really good , I am so happy to talk to well trained and respectful customer service, thanks so much to provide excellent service

RARJOT K 
Évaluation :
3

First, the pickup we rented never arrived back from the previous renter!! So, when we arrived, there was nothing for us. A couple hours later, we were able to rent a cargo van. The woman in charge was terrific and did her very best to accommodate us. It was a bad situation for her…

MaryBeth C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell U 
Évaluation :
5

We dropped the Uhaul off on a Sunday. No personnel were there.

ROBERT G 
Évaluation :
5

Dave was easy to work with!

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil H 
Évaluation :
5

Make sure gas where it states and also equipment is in truck but the lady was helpful and friendly

ANNISHA C 
Évaluation :
5

Very helpful staff!!

beth w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F 
Évaluation :
1

Very sketchy place, did not fell comfortable.

Ryan A 
Évaluation :
4

Location was fine, the agent was great. Very nice and easy to understand and get all our needs met.

Ian A 
Évaluation :
2

No one was there and the lot had a ton of serious potholes.

Stacey H 
Évaluation :
5

There’s a massive pothole right at the main entrance

Nicholas S 
Évaluation :
5

👍

George P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah M 
Évaluation :
3

The location was very convenient and the staff was very friendly. The truck was exactly what we needed when we needed it. Merci.

Sherry F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERB J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leila S 
Évaluation :
5

I can literally think of absolutely nothing that needs improvement at this U-Haul location. Gray equipment. Excellent service. 5 out of 5 stars..... I've already told other people about it and I'm going to continue to tell other people about it. I would never go anywhere else to rent a U-Haul.

Ellen B 
Évaluation :
2

The code for the initial key compartment did not work (tried multiple times to input code). There was nobody on site for assistance during stated operating hours, so I had to contact the general customer service number in order to get a replacement key compartment. While the customer service representative was able to help, it was highly inconvenient and frustrating that there was not a representative on site during the stated operating hours. Additionally, there is a large pothole at the entrance that needs to be repaired.

Daniel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
3

No one was present at 2:30pm … sign said "Out to lunch" until 1:00pm. Left key in box.

MICHAEL H 
Non les évaluations ont été soumises pour cet établissement.

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