First and foremost, I went to the wrong location and when I contacted C/S because the location I was at wasn't open, C/S didn't even tell me I was at the wrong location so when "I" finally realized it, I had already lost an hour of my rental. I wound up having to extend my rental and not happy about it. My order was also for a hand-truck which they didn't have & I didn't know until I got there-the agent there was as cold as the day was. I was so hoping the agent at the site would have given me a comp extension but she was not sympathetic at all. Better communication is definitely needed.carmaleta B.
Customer Reviews for Grayson Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Southgate, KY 41071
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au mardi :
9h am à 12h pm / 1h pm à 6h pm
- Mercredi :
9h am à 1h pm
- Jeudi au vendredi :
8h am à 12h pm / 1h pm à 6h pm
- Samedi :
8h am à 1h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Caesar D.
Izzy was very helpful and was a great start of our trip Uhaul needs more dealers like this guy .LARRY R.
Always helpful and there to help the people !! Best customer service ever!!ERIC F.
There was no indication that the heat in the UHaul did not work. Starting a trip in below freezing weather without a properly working heating system was frustrating to say the least. Staff was kind and helpful.Robert M.
Le client n'a pas laissé de commentaire.Todd H.
I was charged for a cleaning fee for a truck that was clean.Jason C.
I got charged a 50 $cleaning fee for some reason, when I entered the truck it smelled like cigarettes and I am the one that that charged with the cleaning fee. Does not make sense to me.nick B.
Le client n'a pas laissé de commentaire.Rusty K.
Absolutely NO help in hooking it up or checking out the trailer. She was gone when I returned itMarc H.
Did not have 20' truck we reserved. If not for cancellation of another person, we would not have been able to move. We would have lost help and would have to have extended lease at place we were staying. Also much bigger truck 24', verses 20'. Increased stress, difficulty maneuvering in city, I'm not a professional truck driver. Very poor experience, request adjustments for mileage. I do not feel I should pay at all. Please refund all funds, rental, mileage, etcâ€¦PETER J.
Le client n'a pas laissé de commentaire.John G.
Barbara was extremely helpful and definitely will recommend U haul especially this location where Barbara located.Dwight H.
The salesman was extremely helpful and courteous! Great experience.Eftehea P.
Make sure people get the dolly they rented. It made our move harder not getting itAlexander W.
Always great doing business with youMONIQUE C.
Le client n'a pas laissé de commentaire.Henry L.
Friendly and helpful staffTom N.
There needs be another way to return the rental during after hours because the app wasn't working and hold times for customer service were very long. So, I had to call back on Sunday early morning so I wasn't waiting for more than 40 minutes for a customer service representative. Please have a rental return after hour non-app optionSARA F.
The location was easy to find and access. The mobile check-in was surprisingly easier than I expected. Pick-up was a good experience. The only reason for 4 stars is we only needed a 10 foot truck, but the website said there were no 10 foot trucks available, yet there were 2-3 of them sitting there when we showed up. I know there were probably reasons they weren't available, but it made for bad optics without someone there to answer my questions.....Paul B.
Where to start? Basically person staffing location left early for lunch and had to be called back to check me out. I spent nearly an hour checking out. All fine, I was annoyed but whatever. Later my friend came to pick up another trailer, and I was shit-talked to him. Super unprofessional, all the way around. Not renting at this location again.JOSHUA T.
Things went great.Roy Brian W.
The person helping us was very friendly. I'm sorry I can't remember her name right now.Heather G.
Great staff and products.Mitchell B.
Supposed to be open until 6 pm, but when I return the truck at 4:30 pm no one there. Had trouble with your electronic return application. Finally after submitting all requested information and photos it said I would receive a email confirmation but didn't receive oneDoug M.
Everything went great, no problems at all. Lady in office was frendly and very helpfull. Will use them again.Everett S.
Le client n'a pas laissé de commentaire.David G.
The woman in the office was very nice and tried to be helpful. But I reserved a 20 foot truck and it was not there when I went to pick it up at my scheduled time. She said she'd been tryin g to get it back all day and acted like it was no big deal... said it would "probably" be back in 15 minutes or so even though it was over due by hours. I waited 20 minutes, I had movers scheduled to come to my house, so I rented a 10 foot truck, the only thing they had to offer me. The smaller truck meant multiple trips, so I had to suddenly rent a storage unit in my neighborhood to avoid the extra mileage charges and logistical problems this caused. And surprise! there is NO LIFT TAILGATE OR RAMP on a 10 foot truck, so I was unable to wheel the items out on a dolly as planned, so the movers had to be paid to stay to do that job. A very frustrating and disappointing experience w U Haul over all.Laurie B.
Terrible customer service. The lady was nice, but her boss definitely wasn't. Be sure to have them do a final reading before you leave, they almost didn't give me the difference back between my estimated cost and my actual cost- luckily I thought to ask before I left (I paid cash so I would have just been out that money)hannah S.
everything went very smoothly, highly recommendsandra S.
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.ERICA B.
Make sure the back of the truck is clean and the gas tank is fullWilliam S.
I rented a 10' truck that had a metal rod in it. I assumed it was in there for a reason despite the fact that it was an annoyance rolling around making noise. I left it in the truck the entire time and dropped it back off that way. I was charged a cleaning fee for the metal rod that was in my way and had nothing to do with me. This is a scam.James A.
Le client n'a pas laissé de commentaire.Joshua W.
Make sure the truck that was rented through the uhaul representative over the phone is actually available at that location.Michael L.
Online app is difficult to use. No people at the location when I arrived. They did show up eventually. Van had not been swept out. There were cigarette butts on the drivers area floor.Sarah M.
The PEOPLE were friendly, but took 10 minutes to check in even with pre-registration online. Parking lot in bad shape - huge pot hole at the entrance that could pop a tire. Uhaul did not have a 20' truck for me, even though I had made a reservation about 6 mos. ago. GAS CAP was half GONE, so no way to open and fill tank! ...so I will NOT pay extra charge for gas.gretchen C.
Pickup location was great, but that was not where we had asked to pick up AND it was two hours later than we had requested. We drove over 4 hours to help someone move and got there to discover we had no confirmed access to a truck when we tried to pick up at the requested location and time. Major fail U-Haul. No call in advance to tell us there was a problem. That's on you. This location saved us at the last minute from cancelling the move. She was great and got us on our way quickly.Jeffrey S.
Le client n'a pas laissé de commentaire.REBECCA C.
Le client n'a pas laissé de commentaire.Ryan D.
Very easy process and the woman who assisted with my uHaul rental was very friendly and funny. Had a great experience! The only complaint is with the uHaul App which can be finicky about checking in a vehicle but no complaints about the location or service on-site at all!FAIRLEY N.
I chose the 24/7 pick-up/return option. The app was absolutely awful. Took me over an hour to pick up my truck because of location issues and alternate contact not picking up. Was chatting with a representative and didn't get an answer for 20 minutes. Only reason I was able to get the truck was because the owner of the location just happened to show up to pick up keys around 5:30pm. He was awesome and helped me get on my way in about 5 minutes. When I returned the vehicle the photos wouldn't upload in the app so I had to redo everything in the website. Overall the location was great but the U-Haul 24/7 service (company offering, not specific to this location) was just awful. My advice is to just pick up the trucks during regular business hours and work with a rep.Josh V.
Equipment I had requested in advance was not loaded on truck. All the guy on the phone could tell me was "sometimes we don't get down there to load the equipment." The right mirror was also shattered, and I was told that he forgot to fix it. The guy on the phone didn't take my concerns seriously, laughing the whole time. I would not come back for another rental, nor would I recommend them to anyone else. In fact I'm probably going to warn friends and family.Kennedy T.
No one showed up to complete the rental agreement. Had to do it all by phone, which was frustrating. Vehicle was muddy on drivers side and had empty food containers on dash board. Vehicle probably needs an oil change. Ran a bit rough.ELIZABETH K.
Verify that trucks don't have damage, are clean, etc between users. My truck right side mirror was broken out and non-usable. When I tried to upload pics to report it, the App was not working. The pick-up and drop-off were very frustrating. I had to contact the 1-800 # three times during my two hours of use.Sonya D.
This location only offered mobile check in. The mobile check in process was very difficult. I waited 45 minutes on the phone trying to reach customer service. Another customer was having the same issues, while another one finally gave up and left. When I returned the van, I didn't realize that my car keys had fallen out of my pocket in the seat of the van. Unfortunately I had locked the van and dropped the keys in the drop box. After waiting on the phone to customer service again, I was told that one Manager was on vacation and the other didn't have a personal phone number on file, which meant I would have to wait until Monday morning. I spoke with a customer service rep and a Supervisor with no luck. If I had called a locksmith or the police to help unlock it, they would need authorization from Uhaul, but since it took 30-45 minutes on hold each time to reach a representative, this probably wouldn't have worked. Overall, very poor customer service and willingness to help.Hugh W.
I reserved an appliance dolly because I really needed one. When I picked up the truck there wasn't one in it. When called about it the woman who answered at the locations phone number was rude and unpleasant with. She did nothing help rectify the situation and basically said "it's your problem".PHILIP A.
Web portal terrible online ordering terrible would never use U-Haul again. If it wasn't for U-Haul Southgate would never use U-Haul againChuck K.
Le client n'a pas laissé de commentaire.SYDNEY M.
Le client n'a pas laissé de commentaire.MARK L.
Le client n'a pas laissé de commentaire.JUDITH S.
Super friendly staff. Made pickup a breeze.KYLE W.
The equipment was mostly clean; however, there was some trash in the cupholder. The floor was a little muddy, but it is a moving truck. The location had poor signal so I had a hard time using the phone check in. However, the nice worker helped me out! Then, when I dropped it off, the phone application was working great! I loved how I was reemburst for the mileage and time that I did not use the truck. I thought it was easy to use and maneuver. Overall, great experience.Julia M.
Tracy was great! If youre reading this Tracy Then we got to flordia! Thank you for everything! you made a bad experience better.LOGAN M.
Nothing, Tracey was very helpful and courteous thanksRICHARD V.
They didn't have our reservation. Then as we were almost home they called and said they had one waiting for us one town over. We rushed to get there only to be told they didn't know what we were talking about. Then when I get home I had an email saying we had a reservation. When I tried to cancel it I was told I needed to use a verification code that was sent to me which I never received. Horrible!Deborah P.
Le client n'a pas laissé de commentaire.Alyssa A.
Le client n'a pas laissé de commentaire.Lisa B.
The appliance dolly that we rented was not with the truck and nowhere to be found. Considering we needed it to move a safe it was needed. We called uhaul and waited 20 to 25 minutes to talk to someone who had us go to an entirely different location to get a dolly but luckily one was available somewhere elseDan B.
The App was frustrating to use because I had to keep walking away from the wifi spot to take pictures of the returned vehicle and when I would lose connection the process would start from the beginning. A way to upload pictures from my camera reel would have saved a lot of connection issues.Fairley N.
The manager was SO HELPFUL and friendly. Great asset.ERIC L.
Le client n'a pas laissé de commentaire.Rian E.
My visit was very professional and quick. The lady was very nice and informational.CHARISSE M.
TERRIBLE. didn't even take real pictures of the equipment so i know for a fact it wasn't checked before we picked it up. then we got home with it and put some weight into the trailer and realized it had a flat. surprise surprise. then took about 3 hours to get ahold of someone to come bring us a new tire. and to top it all off. it rained on our trip and the uhaul leaked onto BOTH of our couches ruining them and the water soiled our moving boxes with a glass bar set in it. so the box ripped out of the bottom.spencer A.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Zach S.
request for Tracy to assist you with your orderYou will get the courteous service you will get all she has to give andmore you will be completely satisfiedQAID A.
Excellent service from office person.NADINE W.
Tracy at the Southgate location was beyond helpful and guided us through the process with compassion and answered any questions we had. I would recommend this location to anyone going through the moving process.JUSTIN H.
Keep employees like Tracy around. She's A+. I also want to recommend installing a universal phone mount in the truck.Shae L.
Le client n'a pas laissé de commentaire.Nicholas Y.
had to go to 3 places to get trailer that I reserved a week in advance, ware I picked it up the person was very helpful.CHRISTOPHER R.
Please contact me as a previous renter had caused overhead damage to the Moms attic and SEVERAL ITEMS have been RUINED DUE TO WATER DAMAGE!!!! NOT HAPPY AT ALL!!! THIS ISSUE NEEDS TO BE RESOLVED OR I WILL BE CONTACTING AN ATTORNEY! ThankyouRodney D.
Le client n'a pas laissé de commentaire.Sean M.
Nothingâ€”customer experience was top shelf!CLINTON H.
Le client n'a pas laissé de commentaire.TIMOTHY C.
The app or web site wouldn't work so I just had to leave key in box and got charged for doing that and not checking truck back inAMANDA F.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.JESSIE C.
This U-Haul location operates in a small free standing cubicle and the female operator refuses to wear a mask while going through check in and out process. I feel this is dangerous and inconsiderate and will not rent from this location again.KENNETH B.
There wasn't anything it was perfectBRENDA N.
My (15ft.) truck was blowing hot air down by my feet the whole trip....I had the air conditioning on high the whole time....but, that wasn't enough to offset the hot air.....there wasn't any kind of control settings to turn off the hot airDon S.
The lady who waited on me her name is Tracy is a fabulous lady. She helped me and everything. I give her a thousand thumbs up.Kathy S.
Le client n'a pas laissé de commentaire.MARY O.
Le client n'a pas laissé de commentaire.Walter D.
The method of charging gasoline usage is vague. I picked up the vehicle with 1/2 tank showing on the gage. When I returned the unit the proprietor said they would â€œestimateâ€ my gas usage by eyeballing the gage. This is nonsense. Your guess is as good as mine when staring at a fuel gage. The units should be rented full of fuel, then calculating fuel usage with a full up will be exact!Thomas C.
Le client n'a pas laissé de commentaire.CYNTHIA R.
After truck was returned I saw that was billed 150 $extra for an accident which later found out it was for I think 2 scratches .which I say we did not do. My son who went back after I saw the charge and spoke with the attended..could not resolve it. He was told the district manager would call him. 2 hours later and no call my son called the attended she then said he (district manager) is out till Monday and he would call then So as of now it is not resolved also we took the insurance so I don't understand why these scratches (which I still say was not done while we had the truck) are not covered on the insurance.Jay Y.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.PHYLLIS S.
Friendly, helpful and overall just great!Mary M.
Le client n'a pas laissé de commentaire.Kelly M.
The ladie was great and she helped us get the Uhaul it was clean and had a full tank of gas I would give her 10 stars if I could ty so much for your help I will for sure be back tyGORDON C.
A+ service truck was clean , i was in and out very fastjon L.
I want a call from the regional manager. Very upset. 2 terrible uhaul experiences in 2 uhaul rentals in less than a week.SANDRA H.
The old lady in the small shack is a idiot. Called me with a pure attitude because her lazy tail had to pick up 2 things in the back. Plus charged me 94 bucks for no reason. She said she's new to the job, needs to be fired immediatelyENRIQUE'CO H.
The attendant was super nice and helpful, especially when the key wasn't in the box like it was supposed to be. She called someone and got it straightened out instantly. The truck was high mileage, but it did the job just fine. Really easy check in made the experience very low stress.Vincent K.