All owner and support staff were very helpful
Dan P.
Customer Reviews for Great Spaces 4 U
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I.did not see the inside. The staff met me outside and helped direct me to the parking area. He was very nice and helpful.
Michelle S.Great service! He came in early on a Saturday to help me out with a motorcycle trailer. Will use again for sure if needed.
Jack Y.Droppoff parking was not clearly marked for after hours dropoff. Similarly key drop box was difficult to find
Claudius R.No problems. Very happy with the process. Pleasant and professional guy to deal with .
robert A.If customer is picking up key from the lockbox. Need to make sure the customer knows that there is a process that takes awhile. You just don't log in and get your code. Our pickup time was 7 and got there just before 7. It took us almost the whole 30 min. to enter all the info. needed to get our access code and almost went past the time allotted to be able to retrieve the truck key. Make sure to tell the customer you will need to enter all your information and inspection of the truck etc. which takes a little while to do. Now that I know I will be better prepared if we rent and pick up the key this way. Other than that, it was great.
Alexis W.Friendly knowledgeable representative
Mike B.We had to keep the truck two days longer than originally planned. The staff was professional and reassuring that this would not be a problem. Definitely would use them again.
Charles P.He was very nice and answered any questions I had.
Rebecca B.Very clean truck and great customer service!!
chris D.Excellent customer service.. Charles went above and beyond to help me get through the rental process!! Very professional.. Highly recommend 👍👍👍
Linda G.Nice clean. Fast just the way I like them in and out
RUSSELL L.Richie was great to deal with! Would definitely recommend!!
Lisa K.Fuel truck prior to rental
Michael H.Outstanding service. I am a Van Line driver needing a truck to transfer household goods to an apartment, these folks were more than helpful. Thanks
david K.Easy, fast, and friendly service for our rental. Merci.
Stephen G.I think the truck was rented out to me just after it came in so the inside wasn't cleaned yet.
gerald F.AC didn't work - only blew hot air but overall a decent experience.
Terry C.The man I dealt with was fantastic.
SCOTT H.Everything went very smoothly no complaints
Joe R.Only thing i would suggest is keep a consistent pricing. online it said if i went over my allowed mileage the price per mile would be 40 cents a mile. My actual receipt show $1,2 for each mile so my total was quite a bit more than i expected. also before renting i didn't know i had to refill the truck myself, so that expense wasn't planned for. all in all the experience was alright.
Nicholas C.Best service and one the most likeable dealers I have ever dealt with. Two thumbs up!!
Grant M.The gentleman that works at this location is always super friendly and helpful!!
Susan C.Was the best service EVER!!
Kamille H.all was great
Carl G.Wonderful experiance! The gentleman that worked there was a great help and made our day great!
Rebecca W.Put up a sign where to park truck.
Stuart A.Vehicle had a bad shake at certain speeds. Very uncomfortable to ride in when it's happening. We did tell the agent at the store.
Jerry H.When we were forced by a change in plans to convert a one way trip to a 3 day local rental, we were gladly refunded the difference with no questions asked
John B.Excellent customer service from this location.
Tristan J.Store was closed when I returned my tow dolly, so there was no interaction with the business.
Marcia D.Even though my reservation got moved to another location a few days before my rental date it's still ended up OK and we were able to get the move done so all is well
Robert V.Had great service and my truck was clean and ran great
Larry B.My experience was great. The man I I dealt with was very helpful and accommodating. The truck was very clean and fresh smelling. Will gladly return to do business again in the future.
Lillian W.The U-Haul I rented was disgusting. I took a video, it was filthy, smelled of smoke, had cigaret butts in the ashtray, dog hair on the seat, and the steering wheel was sticky. I called and complained, but wasn't offered any kind of remedy.
Karen B.Great service! Would recommend to all my friends and family
Ronald P.Thanks for having things ready on time
timothy R.They took out double the payment and has not returned it
Tracy B.Clean equipment and great service
Toby C.This location provided a quick and clean process with the equipment I needed when I needed it.
Lindy C.I find it amazing that a moving van company does not make locations available on Sunday, one of two weekend dates when moving is most likely to happen.
Christopher K.Very good experience truck was clean and worked well for our needs would recommend to anyone
Sheila B.Great place to do business. Very pleased
Kimberly R.merci
mike M.The truck was dirty inside when I picked it up. I spasificly asked to reserve for Herrin Illinois location and they called and said Marion location was the only guarantee for a truck when herrin location had 2 trucks on the lot. I feel like I was lied to because I picked up at Herrin store anyways. Truck was still there. I will not use uhaul ever again or recommend to anyone.
Kathy C.No issues at all
Mark M.Everything was perfect!!
Ricky H.You need to have a bigger inventory of vehicles and trailers available. Very little choice of rental Trucks.
TOM W.The herrin location is the best experience I've ever had with U Haul. I will recommend anyone in need of these services to the herrin u haul store!!! The gentleman working was extremely nice and easy to get along with. Very satisfied with this experience...
Kyle D.Worked with me on short notice
charles W.You should have a clause in there in case you have bad weather because it rained on us the whole time we unloaded everything all my furniture got wet we all got soaked but other than that that U-Haul was great
KAREN L.Great customer service, very friendly and informative. Will definitely continue to use this location and recommend to friends.
Carl A.Really good place to do business
julie W.Really clean truck and the folks there were very helpful and friendly
Barbara I.Equipment was very clean. The store was clean and inviting
greg K.