Customer Reviews for Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)

334 évaluations

1694 E Main St   Greenwood, IN 46143

(317) 497-3962

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 497-3962

1694 E Main St
Greenwood, IN 46143

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 5h30 pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jearld S. 
Évaluation :
5

Great!

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Y. 
Évaluation :
2

The customer service person said there is no truck available. When I checked online, its available, and picked it up from the store. He even didn't advise me to book online. He is rude and didn't answer even my questions.

Siva B. 
Évaluation :
2

The guy at the rental office warned me it smelled like weed, but I needed the van and it was the only one he had. It really reeked, made my clothes smell. Van was not very clean.

Scott R. 
Évaluation :
2

The staff was unfriendly.

Ramsui T. 
Évaluation :
5

They didn't uave the dolly I reuqest, but that wasn't a major issue as I had hired moving help as well that provided their own.

Steven D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene W. 
Évaluation :
4

Explain to me how something that cost $44 dollars a day cost me $180 for two days and why I was charged so much for dropping trailer at a location close to where I was hauling to.

Randal H. 
Évaluation :
3

La razón por la cual no lo haría es ya que vía telefónica hice la reserva de una bodega de 9x14 con el fin de poder guardar todo lo que llevaba en los dos trailers que rente y cuando llegue al sitio la persona que me atendió me dice que no hay ninguna medida disponible aún habiendo realizado la reserva con mucho tiempo atrás y para completar la situación le dije que me dejara accesible la bodega que fuera en un primer piso para poder descargar los dos trailers con mayor facilidad y lo que hizo fue darme una en un segundo piso y en un sitio poco accesible

Andres M. 
Évaluation :
3

Store closed over 30 minutes before posted hours on door/online of business. Had issues submitting the turn in of the uhaul online; was unable to obtain assistance with store owner closing early and being gone. Did not enjoy the turn in process as I was not informed prior what was required. Issue for a first time customer

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke A. 
Évaluation :
1

The white old guy employee with the long beard was super rude to me and try to rush me out of the store as if he was disgusted at looking at my black face!!!! I will most definitely NOT GO BACK to this place. Super racist!!!!

Shedler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

Tell the other Greenwood location on US31 not to give away a reserved trailer 2 hours before it's supposed to be picked up.

Lonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
1

Filthiest dump I've ever seen

Ruben F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Merle S. 
Évaluation :
1

The person who was renting the equipment out was rude. I paid for a dolly and got to my destination and the dolly wasn't in the truck. Had to go back and waste another 30 minutes doing so.

courtney F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brittney L. 
Évaluation :
1

Person “helping” was extremely rude and unprofessional. He yelled at us when trying to give him information and was so annoyed he had to be at his job. We will never go back there. Ever!

David F. 
Évaluation :
3

Equipment needed swept out. Looks like it was used to haul drywall. The right tail light didn't work

Dave W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
4

Customer service was great! We were in and out in no time.

Melissa V. 
Évaluation :
5

Keep up the good work! Thanks so much!

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RaShonda B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Arun Vardhan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Excellent service and fast. Thanks!

Victor M. 
Évaluation :
5

Great service!

Thawng A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vincent H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA A. 
Évaluation :
1

They charge me money for nothing

Aldo C. 
Évaluation :
1

Sent me to 2 locations and then expected me to store the equipment on my property for 2 days and drop it at location other than one we agreed to. Very piss poor customer service

Lawrence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
3

the equipment was not checked over before use. it had a dolly inside we did not ask for, it had a very low (15#) right rear tire. Kudos to the UHaul service who came out and put a NEW right rear tire on before we sit the road. They were there in an hour.

Susan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul N S. 
Évaluation :
2

First thing I encountered was uhaul moving my pick up location without prior notice and had to drive there slowing down my move time... the 2nd place was run by a very rude man and filthy establishment. After completing the move it became apparent that uhaul had the wrong drop off place listed complicating the after hours drop off procedure. I ended up paying an extra days rent but that ultimately was my problem and responsibility.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
3

Clearly the guy working that day did not want to be there and was rude. Also when I went to pick up the uhaul truck I was told to drive to another location because the address I was given as the pickup address was the mailing address.

Zach C. 
Évaluation :
5

the 24/7 process is god awful. It took longer then just going inside and working with an associate.

Nabeal A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randell B. 
Évaluation :
1

Man behind the counter was rude and curt. He had the door locked and I couldn't get in, even though it was during posted open hours. He didn't have all the furniture pads I reserved. UHaul made me drive an extra 40 miles to pick up at this location. It was a horrible experience.

Diane H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katelyn B. 
Évaluation :
1

Man working inside that location was a dick

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joni S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
3

My trailer number was typed in wrong so there fire it looked like I was turning in my transport I. The wrong stat and city. If the lady in Vermont wasn't so persistent I would of been charged an em extra $300 that wasn't my fault. Please take time to double check these things for the customers! The owner is not warm and fuzzy at all.

mihelle P. 
Évaluation :
4

Make sure the air conditioner works

James G. 
Évaluation :
1

Horrible customer service. Gave away my truck I rented cause was hour later then what the time I was allowed to pick up, was never told would loose truck if was late. Person running shop is rude. And they make you do everything yourself. When your there in person they should be able to do all the rest of paperwork instead making me go online and do rest myself.

Josh W. 
Évaluation :
2

The man that was on duty was as friendly as a damn snake

Jeff A. 
Évaluation :
3

Needs parking in case you need to leave a vehicle while you use the moving truck. Other than that it was a simple process to rent a truck. Merci!

Tracey C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
2

Very disappointed that we had to drop off at this location, especially since there was one less than a mile from my house, which o requested. Therefore I had to put extra gas in at my expense, and drove out my way to drop the truck off. You really need to listen to your customers more, instead of giving them no choice to have a say in the matter. Didn't even have a good explanation either, which is kinda sad.

Pamela S. 
Évaluation :
1

When we went to pick the trailer up, the person there was so short and crabby about I felt I was causing an inconvenience to him. I asked a question and he repeated himself twice that it was in my contract sent to my email. Sorry I asked. As it turned out the first place listed to return was wrong cause we went there and they refused us. They also didn't help at all. Also very rude. I do have to say the lady on the phone was wonderful and very helpful to help us find a trailer. We then had to go the the uhaul storage place in downtown Indy and She deserves gold stars was GREAT!! you need more people like her cause she certainly made up for the bad experience people.

Richard and Beth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAZEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
1

It was horrible! Counter person appeared to be racist. Very short and nonchalant. I returned truck with more gas then it was when I picked it up and the people lied about the gas being under plus charged the fuel fee. I will never again use Uhaul! Not to mention the people that answer the phones act like they have attitudes like your incoviencing them after you spent your money!

Joanna C. 
Évaluation :
4

Both places were nice people, but the people I picked the truck up from said I had until the return place closed to turn the truck back in. I ended up being charged for an extra day because when I turned it in they said it was past the turn in time. Make sure the workers know the the correct info that they are telling people.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca J. 
Évaluation :
5

Chris went above and beyond he made sure I had everything I needed for my move ! His store is east main street uhaul. Truck and equipment was clean and sanitized ! I love my girl snowball A.K.A uhaul Supervisor LOL. I would highly recommend Chris! Attitude was perfect !thank you so much Chris! Really professional!

chelsea S. 
Évaluation :
4

Very large potholes in the parking lot, but otherwise no issues.

William F. 
Évaluation :
1

The person working was very rude and didn't seem to be happy. Also, he stated that there was no running water there which means he wasn't washing his hands for sanitation purposes. The back of the truck was dirty and we had to sweep it out before putting our items in the back.

Ronald R. 
Évaluation :
3

We did not receive the equipment ordered for our move. We scheduled for an 8am pick and was unable to pick up the truck until 9am after waiting for it to open. It is ridiculous that it was confirmed by UHaul that we could pick up the truck and the equipment ordered when it wasn't available or was totally missing.

Travis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

doug R. 
Évaluation :
3

Sis not have my size because someone took keys home

Kerry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Train Employees better on customer service skills. I wish I could remember the ladies name who helped but really didn't. She was rude and condescending. I think her managers name is KM. He was helpful. The young man at the Indianapolis location was helpful as well. A+ on his customer service skills.

ashley D. 
Évaluation :
5

That truck has the worst bouncing experience I've ever seen. It's front end was all over the road . I expected some wind issues but it definitely had a need for shocks . Maybe body springs and a front end work to keep it from playing frogger. The inside of the vehicle was immaculate. But I've drive Over the road in semis hauling double, triplets and tanks that never had the sort of difficulty in driving as I did in this vehicle. I would suggest some work before you rent to a new driver or there could very possibly be a horrendous accident ! But all said and done I love uhaul for fast easy moves and will always recommend and use your services.

donald H. 
Évaluation :
3

Store smelled like an ashtray which is unpleasant if you have to wait for any period of time.

Keith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
4

Rear overhead door needed lubrication, very difficult to open. Equipment seemed aged and tired. Agent could use some waiting chairs for customers while waiting. Very friendly agent and accommodating.

JERRY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jann C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kent S. 
Évaluation :
1

Iam just 25 min late because of Sunday last time I gone they were close and I waste 2 hours for drop off this time Iam 25 min late and dropoff location charge me extra and Iam not late Iam taking photos and finding space to park I thought it's closed because of Sunday this is not good even I said if u charging me I can take truck with me and I will drop tomorrow they said no so overall uhaul make me upset

Gurinder S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley M. 
Évaluation :
2

First place I went to (Greenwood west tool rental) nobody was there during business hours even with a reservation. Called the number, they said they only have one available at Greenwood east, and that west location was closed for the day 8 hours early. West location said I could not return the U-Haul 6x12 trailer to any location, and had to return it to the east side significantly out of my way. The inside was also a mess, had dogs inside that were loose. Guy was a bit rude, trailer brakes didn't work.

Levi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell R. 
Évaluation :
5

Great and quick service! Got a 15' U-Haul that drove great and got what I needed done and easy drop of night of.

Aaron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darvey L. 
Évaluation :
2

Hire friendly people

Steve H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pete S. 
Évaluation :
3

Clean the equipment. We found a medical needle in the back of our trailer after we picked it up. Better customer service. The gentleman needs to act like he cares when dpi my his job.

Kevin J. 
Non les évaluations ont été soumises pour cet établissement.

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