My Rental experience with U-Haul was very positive. Booking the rental via the U-Haul app was easy. The customer service representative was very helpful, knowledgeable, and courteous.
Barry W
Customer Reviews for Gregorys On The Bypass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything good.
Greg LVery convenient. Friendly check-in. The only issue was the lack of a proper connector for lights/signals. There should be equipment available sufficient to ensure connectivity. We solved the problem, but some people won't.
Mark POwner was very helpful
Lillie CChecked in a day early and personally would not check it in until the next day after I called them
DAVID DThe people have been very helpful helping with receiving the truck at Gregory‘s Texaco in Louisville Mississippi.
Stan HApp for return doesn’t work as needed.
Stacy THad a great experience all the way from the clerk customer service and the equipment was well maintained.
Thaddeus AI didn't get the miles nor return time that I requested and was charged for another 24 hours of service that I did not need nor could I afford. Please review all paperwork and receipt instead of assuming that you were heard.
theresa fService has always been good at GREGORY'S
Janice SThe lady could not complete the paperwork and after an hour she blamed me for asking difference in drop and return rate. Store Manager appeared and completed transaction quickly and apologized for her.
KENT TI have rented several times, and they all were great rentals. No problem at all.
Joe BOne thing it would help if a back up camera was installed on the 20 foot trucks and larger.
Carl FGreat people and place to do business with!!
ERICH CI rented the Uhaul Sunday from Georgia to return to Mississippi on Monday apparently Haley is the go to person. We'll I handed her the keys on Monday and never received my receipt. I went to the store on Tuesday nothing. Wednesday nothing. Finally on Thursday after repeating my name a few times, she wrote my name down, and she sent me someone else receipt. After I left the store I realized that wasn't my name. Texted her my full name and finally received the correct receipt. They should have more people to handle this because she might be overworked. She's very nonchalant which isn't good working in customer service. I would only recommend because it's the only one in town!
SHENETA HGive me a discount, for multiple use.a sign of appreciation.
japonica HNOTE: I WOULD NOT RECOMMEND USING UHAUL TO ANYONE WITH THEIR BAIT & SWITCH TACTICS. I MADE SEVERAL RESVS OVER THE PHONE AND I WAS AWARE THE PRICE WOULD CHANGE BUT IT WAS A $500+ DIFFERENCE AT TIME OF PICK UP. IF I HAD THE TIME TO USE ANOTHER OPTION; I WOULD HAVE!!! I DESERVE TO BE REFUNDED THE DIFFERENCE BACK. BOTH LADIES AT EACH LOCATION WERE GREAT. IT WAS NOT THEIR FAULT WHICH IS WHY THEIR GRADES WERE HIGH. I WILL REACH OUT TO MY ATTORNEY GENERAL IN TEXAS ABOUT THIS UNFAIR TRANSACTION.
Quadus DY'all were great people!
Chris TKeep it going the way you are doing things with the great service and great attitude towards the customer
thomas rEverything was great
Howard HI recommend this uhaul company whenever you move. The online reservation was quick and easy and I didn't a pay an arm and a leg for my truck. I am glad I chose them.
Dinisha EAssociate girl who helped was rudest, unprofessional and non customer service person I have ever experienced. She even told me I was rude and tried to tell her what she was doing. She could not comprehend that 24 hours is 1 day and I was being charged for 2 days instead of 1 day. It took corporate uhaul customer service to resolve the problem of only a 1 day charge. This person needs a severe lesson in customer service!
Va HMy order got completely messed up. My experience was poor. I paid in cash so I had to pay a deposit that I have yet to get back 2 days later because the store made errors when I came to return my U-Haul.
Tykeria HAwful customer service,awful negotiatins
Darnell HNothing.
Jessica YGregory's location needs honest people when customers are paying cash for a Uhaul rental.
Wilma PI am a very satisfied customer
RUDOLPH EDouble check the wipers because that is a safety hazard.
Ben WStaff was not well trained.
Dan SThe pick up location was not prepared for our appointment time. The truck had not been cleaned, and as far as I could tell p.m.ed for safety of a trip of over 600 miles either! We were not able to take the time for them to correct the matters especially because we had to drive 25 minutes out of the way to pick that vehicle up at a different location than requested from the beginning. The truck being dirty on interior, cab and box meant that our belongings also got dirty.! We are not pleased with the service we got for the amount of money we paid for it! No offer of compensation was given, and this will greatly deter us from using your business again.
Anson NShannon resolved an issue i had with the return and charge quickly and efficiently! Thanks Shannon
Ocsar HI reserved a truck 2 weeks out. Uhaul would not transport to where I requested. I had to drive 80 miles out of my way to get this truck. This is a gas station. Truck had French fries and junk, dirt, trash all over the cab. In the back there was an old broken appliance - dryer all busted and in pieces. Broken plastic, dryer lent and dirt all over. The gas tank was only half full, I had to put $45 of gas before I left their parking lot. They obviously don't check anything. If you need a place to dump off a dirty truck, this is the place.
David WMy experience with this location was fine. I said that it's above average because this location is also a gas station so it makes returning the vehicle convenient.
Sarah WShannon was awesome!
Lee VNot be so misleading with your price, I was told a 5x8 pull behind was going to be $18 , when I arrived and got the uhaul the price was $64 , and I returned it the next morning I was charge another $20 , making the price $84 for a product y’all said would be $18.
PHIL WI made reservation for 7:30am but was unaware they do not open until 8:00am. This would have been nice to know on website when reserving.
WILLIAM SThe staff was not very helpful at all, we actually had to call ourself to get help.
Dustin WMention Uhaul in long pre-recorded message, not just food
Nicholas DThere was nowhere to park uhaul. The lady tried to tell me that they couldn't do a return during lunch. Parking lot was nasty. A drain from the restaurant runs into parking lot. There was rotten food in the lot which smelled terrible.
James RStaff in Louisville, MS were great. Truck was in perfect shape and the air conditioner worked. Would definitely use this location again.
Wanda KThe truck was full of broken glass that I had to sweep out and vacuum up.
Mark GShannon Gregory, the lady we rented the uhaul from was exceptionally nice and helpful. Will definitely use this location again.
Lester JBest to go before or after lunch rush12:00-1:30 pm.
Marilyn DThe young lady was very nice.
RICHARD JHad to wait about 15 minutes to pickup vehicle. Something about contract not complete.
Sedgie TYour 6x12 trailers need a jack lift to unhook and rehook.
DONALD WPrices are high
Moeshia M