Le client n'a pas laissé de commentaire.
Michael B
Customer Reviews for Grooms Brothers Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
Jarod PFaster pace reservations always first priority more than one worker
SIERRA CNothing!
James SDon't need to improve anything I will always keep using u haul
linda eThe service was very good, don't do anything just keep the person that was behind the counter smiling and taking good care of the customers.And thanks For Your Service.
Rosa CEasy rental with no issues.
Allen MThere was a place closer but I took to McColl any way
ELIZABETH TEverything was great.
Tonia MWilliam was willing to work with me on a couple of issues and I really appreciated it.
CORNELIA CThanks 🙏🏾 for u all Service it was nice doing business with you all in the grooms brothers was very friendly and it was nice doing business with them as well thanks again for using u all services may god you all always 😇
Lakendra MSame as above
Jerry DSteering was very loose on this truck and interior was not cleaned recently- truck was dirty. Place up pick up messed up the contract and made things a little uneasy the next day.
Troy GS.O.
LeKeshia AReally enjoy using the uhaul and now my daughter is thinking about using one for her moving thank u guys keep up the good work super nice
LINDA LNothing really they were friendly and very helpful.
Regina WN.D.
Kelly ADon't send the customer 40 miles out of the way to make some extra money
Eugene GOnly thing i think i could think of is haveing more trucks around maybe another location or just a few more trucks at that location, every thing was great but i just did get a truck. Enyway not that important i guess just something to help with the next guy
James LI know the return location personally but I was scheduled to turn the truck in Bennettsville sc. And I did.
Jerry LThe Bennettsville South Carolina location on 505 Cheraw St. was very rude and unprofessional. I lost time and money dealing with this site location. This location had the truck I needed but because they move the truck in the computer to another location he refused to do a rental contact with me. So I had to drive miles away to another location (McColl, SC) to get a rental contact, just to come back and get the truck from the Bennettsville location. I asked for an appliance dolly neither location had one! After I completed my moving process, I had to drive the truck back to (McColl, SC) basically doing their jobs for them.
CEDRIC WComputer system was a little slow
Myron EEverything was very smooth and easy going.
Joe LEveryone in the store was smoking. I was charged an additional 30 some dollars on top of my prepaid contract and was shorted on my blankets. Pick up location was changed on route to location. Should not have to gas up as soon as you pick up. Contacted U Haul before the move by phone, chat, and email and never received any response or human contact even after waiting 10 minutes on hold on telephone. Worst customer service experience ever.
JEFFREY MThis location was not open at the time I return the U-Haul tried to contact them by phone on the next business day but was unsuccessful
LEWIS CGreat service and great experience
larry pTwo comments on this location. 1. Clean and inviting. I don't know if that is for the inside of the building or not as I returned the vehicle after hours. But the two entrances/exits to this location have huge holes in the gravel/dirt that make it unappealing to want to drive your own vehicle in. They pretty much could not be avoided and with a newer nicer vehicle, I would not want to drive into their lot. JM
Jeff MThis was my desired location but they did not have the size trailer I needed. Instead of Uhaul moving the trailer to this location, I had to deal with pick up location.
Matt PI prepaid my reservation and got a discount for taking the truck back to a different location. When I arrived to pick up my truck, the location told me I owed more money and kept quoting me a much different rental rate. I showed them the email I received from U-Haul but they said they didn't control the pricing. A district manager was called and after several phone calls he finally had to cancel my reservation and make a new one to get my on the road. The process that was supposed to cut my wait in half ended up taking close to an hour! It was a very poor experience and makes me think twice before renting from U-Haul again. I don't understand why booking online and showing that I was prepaid wasn't enough to let me go. The rest could have been handled behind the scenes and not taken up the little time I had that day to get my move complete.
James BWonderful experience
Jerry DGrooms Ower is wonderful and so helpful with different problems I have had in past rented from him before
Dianne Mnothing
Desdia BThey were both friendly, efficient and helpful with the order processing and the trailer hookup.
Ronald Kinside office was dirty but the gentleman who helped us was nice and got us on our way.
Rita KMore convenient locations for pickup and dropoff. Had to drive 15 miles for pickup.
Bernita BAfter we signed the paperwork my husband got in the truck and realized that we had signed for a full tank of gas. There was only 3/4 or less in the tank. When I questioned Mr. Grooms, he said that the previous user of the truck hadn't filled it up. He handed us $20 out of his pocket to make up for it. We found the receipt from the last truck renter. They returned the tank 3/4 full because that was how much was in the tank. For most of the time that we were filling out the paperwork, Mr. Grooms was on the phone. I really didn't have a good feeling about this place.
Nancy VTo have the truck clean for the next customer. The box part of the truck wasn't swept out, had cardboard left and hangers. The light inside the box area didn't work.
THOMAS MEverything was great,, no complaints. Customer service was excellent and everything took very little time. thank you to Grooms!!
Jerry GTruck was dirty inside the cab and bed area. We had to clean it out before we could even use it. Gas on less than a quarter of a tank when we picked it up.
danny cCompleted the paperwork in a timely manner and the staff demonstrated a very friendly and courteous disposition.
RAY BI was overcharged and they asked me to initial the truck check off without even looking at the truck. Cab was nasty dirty
ANDY DAlthough this location was very helpful it was a total of 22 miles farther than the 3 other locations located in my hometown. This added extra mileage that I was not anticipating and made us go over our limit of alloted miles and as a consequence additional charges were billed to us.
Elizabeth HNothing this pickup location was outstanding!!
FRANK DVery pleased. Easy pickup!
WILLIAM JGreat customer service and fast and very friendly!
CARLOS CDuplicate the professional and kind service of Grooms Tire Service to all U-haul Centers in America
Oliver LI was very pleased overall.
ROBERT B