Customer Reviews for GSI
(U-Haul Neighborhood Dealer)

28 évaluations

9705 Lurline Av   Chatsworth, CA 91311
(NO AFTER HOURS DROP)

(818) 963-5964

Heures

  • Mon–Fri
    De 10 h 30 am à 5 pm
  • Samedi
    De 11 h am à 3 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(818) 963-5964

9705 Lurline Av
Chatsworth, CA 91311
(NO AFTER HOURS DROP)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h 30 am à 5 pm
  • Samedi
    De 11 h am à 3 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Alex was amazing.....

Vincenza R. 
Évaluation :
2

The truck was very dirty and parked on the street. It had a parking ticket on it. There were no furniture pads in the truck. The truck was on empty.

Dwight M. 
Évaluation :
1

Ordered a 20 foot truck at one location was called a few days before no trucks at that location moved us to one 30 min from our home. Day before they "Upgraded us to a 27 foot truck very difficult and a gas guzzler. When we went to pick it up the location was a lock box and all the gas from the truck had been syphoned! We told a person in the "Office" but he never reported it and there was trouble when we dropped off the truck.

Andy H. 
Évaluation :
1

Honestly I never like to leave bad reviews but from A-Z this was awful. Pickup took 1 hour and they added insurance which I rejected, they indicated far more fuel than vehicle had and MOST important they changed my drop off location to 30 min further away! I dropped off truck and went inside and attendant said just drop key in box, which I did. Then when I went to check out and report my return the form asked for images and details. I had already dropped key in box as requested!!! Yes everything was done poorly, all of it

Sevag M. 
Évaluation :
3

I didn't get the dolly I requested. Also, when doing the checking online, be sure n you remember your password, there's no way to reset it m if you can't log in

Timothy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
1

when we arrived no one was at the location. Tried calling the number it was the corporate number no one to talk to it said leave a message then we called another number and spoke to Devin who was very helpful telling us he could help us we had no idea there were lock boxes with the key in it and you needed a code we should have been notified in our confirmation email so we would have known we wasted alot of time trying to figure this out this was not good especially cause you could not get through to anyone. we were very dissatified with uhaul

Randi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanath P. 
Évaluation :
4

Friendly and helpful associates assisted me. Merci.

Marie Pier S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Excelente customer service

Chaminda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK C. 
Évaluation :
5

great service

Chaminda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Perry F. 
Évaluation :
1

Gas tank pipe was caulked I was unable to pour gasoline in the car I ended up stopping on the freeway no gas tow U-Haul car with my furniture inside I had a horrible experience

EDGAR A. 
Évaluation :
4

Everything was good. My only complaint was the length of time on the phone to check in when I brought the van back. The site was giving me some problems on line and I had to go to the chat line but it all worked out! I will be checking my receipt later to day and get back to you because I do have paperwork I don't know if you will need. Thanks, Terrence Schonig

Terrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gajendra Peiris P. 
Évaluation :
1

Truck was stolen from location aftet we left it. Thete is no doubt this is a inside job if yrue. As investigation of latge companies mydrlf for 43 years. Too much was slippery. This is why we had two wotnesses and pictures.

linda P. 
Évaluation :
1

I had to remove the trailer off of my own vehicle because the store employee didn't come outside for over 10 minutes. Also this location overcharged me by 200 which has since been corrected.

AARON S. 
Évaluation :
3

They were not a standard U-Haul location, very hap-hazard. Would have preferred to have been a stand alone facility.

Patrick S. 
Évaluation :
1

closed. return of a truck to this location is not appropriate.

Charles Y. 
Évaluation :
5

I am very happy that circumstances allowed me to rent from this location. I am not happy that I was sent to this location because the uhaul location next to me refused to take my rental because they wanted to rent a truck multiple times a day instead of to me for the day as is the rental contract for 24hrs. I am also not happy with the fact that the location I picked up my rental was not properly informed of my request for a uhaul.

adam A. 
Évaluation :
5

Manager was a great guy.....

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Nice accommodating owner and staff.

JAMES K. 
Non les évaluations ont été soumises pour cet établissement.

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