Le client n'a pas laissé de commentaire.
KEITH K
Customer Reviews for Guardian Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very tight ship. My cargo van was ready when I arrived
Joseph BEverything worked out great!
Debra DLe service à la clientèle était génial.
Myrlande MBrad was professional and great to work with. Excellent customer service and quick in and out process.
KEITH BReturn drop off was after hours, so there was no interaction with persons at.drop off
STEVEN DCharlie was very helpful and friendly to work with, I would certainly rent from this location again in the future, there were no issues with the rental process.
ERIC DI was over charged for the mileage, still waiting to hear back. Was told $.99 a mile and charged $1,39 a mile
DONALD POutstanding service. All clearly explained, and vehicle was ready on time.
DALE FIt was a great experience with working with Guardian Storage in Franklin, MA for the U-Haul Truck Rental. Both, Brad & Charlie provided excellent customer service. I'll be back when I need another U-Haul Truck.
STEPHEN VService was great, equipment was in good condition. Great experience
WESLEY DVery clean, organized and professionally run business. The cargo can was a comfortable and easy ride.
MELSSA BBrad was very friendly and helpful. Truck was super clean and ran great
DAVID GProcess to rent was very easy on the app and pricing was clear. The 10ft truck we rented was clean and ran great especially liked the ice cold AC given the heat and humidity we dealt with the weekend we did the double move. Overall a very positive experience
DOUGLAS RThe whole renting experience at Guardian Storage in Franklin was great. Check-in and return were easy. The staff was friendly and provided great insights into the van rented. The cargo van was great; exactly what we needed for a small move. I would recommend Uhaul and this location to anyone without reservation.
Steve CReservation process online was misleading. We requested a 9' cargo van for a one-way move and received confirmation that we had one reserved. When we went to check in online the day before pickup, it had been changed to a 10' truck without notice to us. When we called to ask about it, we were told that 9' vans are not available for one-way moves. The website should not allow customers to reserve vehicles that are not going to be available - recommend UHaul change this practice to prevent customer dissatisfaction.
Susan DAucun
FATAI OThere was a mixup and the truck I was originally was going to get was for an in town rental but I was looking for a one way rental so he was able to get me a one way truck that needed to be swept out in the back and the cab smelled a little like someone smoked in there.
Christopher YI called twice back to the office during the day and Charlie was very attentive to my questions.
Michael VI got the truck with a 3/4 tank full. When refilling the tank, I noticed that the fuel gauge was not working well. While filling the tank, the fuel gauge stopped updating a little below 3/4, which seemed awkward but made me continue filling to reach 3/4. It NEVER reached the 3/4 mark! Once the truck started moving, the gauge showed the "real" measurement, and the tank was completely full!!! That's dishonest and disgusting!
Paulo MFriendly and efficient staff
Ann PThe truck and the location were as expected with the only negative comment being that the windshield should be clean. Very small comment for a very smooth rental experience. Would definitely recommend this location. U-Haul website was a little issue, but the live person agent called was professional, helpful and courteous.
Robert CStaff was friendly and everything went smoothly.
Bertholt SQuick and Courteous
Scott Mnothing
michael lCharlie was great.. Very knowledgeable and great service.. Thanks
edward fExcellent service Highly recommend A++++++
Edward TNo problems with the truck and everything went smoothly.
John JVery friendly man working there and helpful
Sandra DWe reserved the van on short notice and, as it was month end, we were fortunate to get it. The van was clean and served it's purpose. The associate at the Guardian office (Brad) was very pleasant and helpful.
Sue MPicking up at this location was a breeze. The gentleman that checked me in was very professional and freindly.
Martin OEverything was excellent! I will rent another van from here in August.
Paul BCompared to other UHaul experiences, this was the best and easiest to deal with. On site personnel made a huge difference!
Jane AThank you great service!
Nathan SAs usual, the rental was easy and the staff friendly and helpful.
regina oI have nothing to say about any improvement it thought everything went fine without improving anything
warren kThe people here are very helpful and friendly. The trucks are well maintained. When I was there a service technician was checking on the fleet. I will always rent any further trucks from guardian self storage. They were great.
JAMES DThis was a very easy process and worked out well. I appreciated the once over of how to operate the sliding door and to hit the "trailer off" button since I hadn't driven ever driven something this big. Definitely a cost effective option.
Shannon CThe attendant was fantastic explaining the process and how best to return the truck. He's also explained all the options and tools that could be rented with the truck.
Robert WPickup of vehicle was easy and the owner was friendly and professional.
Joseph DNo thing to do to improve You guys are professional and Friendly I recommend a 100 % to any one. Thanks guys Att Miguel
Miguel RIt was great the way it was
Crittenden JExcellent service à la clientèle
Eddie AI really like renting from this location. Great people, nice location, very friendly, very professional. Always a pleasure to work with them.
Davor SThere was no clear signage as to where the vehicles go and where the keys go
George GThe two gentleman that set me up were very friendly and helpfully
glen eThanks Brad
Brittany SS.O.
russell bAucun
MARK MWell run location, very pleased and would use again
ronald lSo much easier than I thought it would be. The owners of the small businesses that I encountered were very personable and look forward to doing more business w them in the future.
janne v