Évaluations des clients Guardian Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Guardian Self Storage

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DANIEL B.
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Brar was fantastic. Very helpful.

Michael A.
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Continue to be Professional and courteous

KELLY M.
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Le client n'a pas laissé de commentaire.

Gary A.
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Le client n'a pas laissé de commentaire.

Ryleigh D.
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Le client n'a pas laissé de commentaire.

Dorthe R.
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Le client n'a pas laissé de commentaire.

Keith G.
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Le client n'a pas laissé de commentaire.

Suzanne R.
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This location is very convenient especially if you rent a storage unit from them....which is what I did.

Jay C.
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Le client n'a pas laissé de commentaire.

Meghan C.
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Le client n'a pas laissé de commentaire.

Ariel R.
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Le client n'a pas laissé de commentaire.

Laura K.
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Le client n'a pas laissé de commentaire.

Tony M.
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Nice dude!!!

MICHAEL K.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER F.
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Ask if dolley and blankets are needed, as they took up too much space.

David M.
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very friendly customer service

John M.
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Great communication . Manager professional and easy to work with.

KAREN T.
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Pick up was smooth & easy, the equipment was ready & waiting. Drop off was easy, location we were asked to leave it was open with no restrictions. Will definitely use this location again.

Jon H.
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We rented a 15' truck. Brad, the site manager, did not put the truck in a parking space. Instead, he drove the truck to the end of the driveway. I found that a little suspect and when my son got to Connecticut, we knew why. The truck would not go into reverse. He drove all the way to SC having to accommodate a defective truck! Additionally, when we arrived at the Franklin location, I was told that the supplies I ordered only would not be honored by this site and that I had to purchase the supplies from them. I put out another $156.09 just to get the supplies we needed that I'd already paid for once! When I contacted UHaul once I learned about the defective truck, I was told the my son would have to wait for road service and possible re-load to another truck. That was not an option for this length of travel. My son proceeded to drive making certain the truck would not need to go in reverse. I will never use UHaul again and I will be sharing this horrendous experience all over social media.

KRISTINE D.
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Pick up and drop off was easy. Staff was friendly.

MIchael M.
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Le client n'a pas laissé de commentaire.

Robert C.
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Very quick drop off very friendly staff thank you Bob C

Gerald W.
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Le client n'a pas laissé de commentaire.

Anna S.
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I love that they're open on Sundays. The customer service is great! Would rent from here again.

Ryan M.
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Le client n'a pas laissé de commentaire.

Julia S.
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Le client n'a pas laissé de commentaire.

Gary C.
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This location was super clean, well maintained, and organized. I commented on this with the onsite staff. Flowers, nice work building, Organized layout, etc. There was someone waiting to help as soon as I walked in, a very nice guy. He walked me through everything, even taking extra time when needed. I also talked to him on the phone before arrival to confirm my reservation and he was very professional and helpful. Great experience.

Joe L.
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Excellent all the way around. Very pleasant experience. No improvements needed that I could spot. Next time I need a u-haul I know where I'm going.

Tracey B.
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Le client n'a pas laissé de commentaire.

JOSEPH T.
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Le client n'a pas laissé de commentaire.

Eric H.
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My major issue using UHaul was the very poor communication of where to pick up my truck. I was given two different locations in two different towns. The day before my move I called to verify my pick up location. On the day of the move,I was told that the truck would be at a specific location and when I showed up the business was closed and no truck to be found. We then had to call another number and talk to someone else and we then received an address for a different location that was never given up until this point. We then had to drive across town to pick up the truck. Because of this major inconvenience we were an hour behind schedule. This truck rental was more of a headache then a convince. The facility in which we picked the truck up was well maintained, we would not recommend UHaul to a friend based off this experience

Scott N.
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Le client n'a pas laissé de commentaire.

Tracy F.
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Le client n'a pas laissé de commentaire.

Tim P.
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Brand new truck runs very good excellent on gas fun to drive

Jerard K.
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Le client n'a pas laissé de commentaire.

Elaine K.
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Le client n'a pas laissé de commentaire.

Byron K.
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Ask if they are in a hurry. We were under a bit of a time crunch during pick up. All of your actions were great customer service behaviors and things were moving fast enough, we just needed to get moving. Overall great experience.

Sue R.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

Scott N.
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Le client n'a pas laissé de commentaire.

David H.
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We dropped the trailer off after hours and used the Uhaul app to do that. After we dropped the trailer off I realized that I had received a text from Guardian Self Storage with specific info on where to park the trailer. We had parked the trailer in the wrong spot, so I had to go back to Guardian to move the trailer to the correct spot. This was frustrating after a long day. I recommend receiving info on after hours drop offs from a single electronic source (e.g. all info from the Uhaul app).

Frank D.
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Le client n'a pas laissé de commentaire.

Ursula R.
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Le client n'a pas laissé de commentaire.

Heather S.
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The staff at the center were fantastic. Professional, accommodating and very helpful. I lived in Franklin for over 22 years and would highly recommend this store to my friends.

MUZZAMIL P.
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The truck had bad breaks, front door didn't shut properly and online system failed so I couldn't check in online.

Guido S.
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Le client n'a pas laissé de commentaire.

JOHN J.
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Remind the customer to inspect the vehicle for existing damage before leaving the facility. Preferably, do the inspection with the customer.

Shuai D.
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I literally has half of tank gas, exactly shown the same as rented. I don't know why they charged me 37 for fuel!!!! This is ridiculous, never rent from you guys.

Nancy E.
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Le client n'a pas laissé de commentaire.

Paul C.
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Le client n'a pas laissé de commentaire.

Chester K.
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Le client n'a pas laissé de commentaire.

Noah N.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Celeste C.
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Ordered a 15 ft truck, was called the night before pickup saying there was only a 26 ft truck available, the day of pickup there only ended up being a 10 ft truck available - not good!

Kevin B.
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N/A

Francis C.
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Van only had around 2000 miles and was very clean. Pickup and dropoff was easy. There was a charge for $1.28 on my card with no explanation (gas was full so not that) was my only complaint. Other charges were clearly noted so no idea what that was. Otherwise great experience I would use them again.

LISA T.
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Le client n'a pas laissé de commentaire.

Alexander S.
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I rented a truck from this location on 8/29, after the location I originally rented the truck from was CLOSED on that day - without prior notice (less than 12 hours and no email), showing up to the location to find out that my reservation location had been changed to another STATE and 5+ hours later in the day left my family and my in a scramble to find another option. Thankfully we reached out to the this location in Franklin and the gentleman working was easily the BEST part of my day. He took care of us quickly, efficiently, and with such kindness. Overall, this gentleman was the best. Thank you

Karen P.
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Le client n'a pas laissé de commentaire.

Bill A.
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Nothing comes to mind right now. An excellent operation. The person I dealt with even used a bike to get the vehicle from the back lot faster (while getting a little exercize at the same time!) Great place to do business with!

joseph G.
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Great friendly professional service person.

Steven I.
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Friendly / Professional. Very easy to do business with.

Tullan C.
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The gentleman at this pickup location at Guardian self-storage in Franklin, MA was extremely courteous, helpful and great to work with.

Josh T.
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Le client n'a pas laissé de commentaire.

Marshall J.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

Braden N.
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i forget who helped me on Sunday morning, but he was great to deal with and super helpful. i would highly recommend this location

David B.
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The person who checked me in was efficient, friendly, and helpful. e

David M.
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Le client n'a pas laissé de commentaire.

Sue R.
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Le client n'a pas laissé de commentaire.

Robert P.
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Richard was very helpful and made the experience very pleasant. Great customer service and will be going back again! - Rob Potts

JOHN M.
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I was over charged for a $29.00 rental. $93.00 later

Christopher S.
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Le client n'a pas laissé de commentaire.

Rudolph G K.
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Le client n'a pas laissé de commentaire.

CATHARINE S.
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Le client n'a pas laissé de commentaire.

Kristine S.
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Brad was great. Very courteous and easy to work with.

Jesus V.
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10/10. First time U-Haul customer. I came to that location just to ask a few questions and ended up reserving a truck, the manager was very clear and straight forward about the process.

TOM M.
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Le client n'a pas laissé de commentaire.

DANIEL L.
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Very clean property. Very efficientbstaff

Alan C.
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Le client n'a pas laissé de commentaire.

edward M.
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Very happy with service and employee on site.

Tom O.
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Rental was for two days July 2-3, July 3-4 (Day 1 and 2) Kept over July 5th when site was closed (Day 3) Returned July 5th (Sunday Day 3) Charged for July 6 (Monday) GHARGED for 4 days ?? Seems odd

Justin S.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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Le client n'a pas laissé de commentaire.

Marshall P.
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Le client n'a pas laissé de commentaire.

Peter B.
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Inform customer truck is governed at 75mph

RICHARD C.
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Le client n'a pas laissé de commentaire.

Braden R.
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I don't know if it's the fault of the location or a previous one, but the truck I received had wiring issues that prevented us from hooking up a trailer. This nearly derailed our entire move because there were no other trucks available in the broad region to give us as a replacement. This is UNACCEPTABLE! We were almost unable to make our move on time before the sale of our house closed. APPALLING THAT A COMPANY WHOSE JOB IS TO HELP PEOPLE MOVE ALMOST COMPLETELY PREVENTED AND RUINED A MOVE.

DOUGLAS C.
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Le client n'a pas laissé de commentaire.

CHARLES B.
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Le client n'a pas laissé de commentaire.

Nancy C.
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Le client n'a pas laissé de commentaire.

Jeff M.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Lawrence B.
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Best experience we have ever had when renting a Uhaul!!

John S.
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Everything went very well

JAMES G.
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Le client n'a pas laissé de commentaire.

Katherine C.
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Le client n'a pas laissé de commentaire.

Matthew F.
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Le client n'a pas laissé de commentaire.

Nicole G.
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The location was great and the representative who helped us with the rental was extremely nice and helpful. However, the 4 tires were totally bald. We got stuck on our driveway (it snowed the night before) and had to call road side assistance who was nice but informed us tows were not covered. After trying for an hour, we were able to get the uhaul out. Tires should be inspected before renting and towing should be an option covered under the purchased insurance, which we did buy. Very dangerous situation that we were grateful to be safe in at the end.

Non reviews have been submitted for this location.

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