Customer Reviews for Guava Street Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guava Street Self Storage

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Lyann P.
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Customer did not leave a comment.

Gwendolyn T.
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ALISA H.
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Rida G.
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Had issues with the truck mechanical. Didn’t drive it for the second day I had it. Because location was closed and could only do drop off where they were going to charge me a $20 convince fee. Called they said they would be able care of it, then charged me for the 2nd day anyways. Even after telling them about the mechanical issues and having to pull over. Not a single discount was applied won’t be using this place again.

Jeremy K.
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Michael K.
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david A.
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Walter R.
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Clifford B.
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I would have to say the best part of my experience was the friendliest staff member that help me out.

Ashley M.
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Jason F.
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Adding info on where to leave the keys from the app. We found the drop box but unless you see it there is nothing telling you where to go. They were closed when we dropped it off.

Rudy G.
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Anisa Y.
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Steve B.
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Get your online people and customer service booking staff on the same page. I spent over 2 hrs and 6 different people to get this truck rented Luckily your actual on site people are friendly

Leann I.
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The dropoff location I was sent to was actually closed. The PostalAnnex at the corner of Woodland Pkwy and El Norte Pkwy is not open on Sundays but according to the UHaul records it should be. I don't believe this is the fault of Guava Street Self Storage. I called several numbers and was able to get a UHaul representative to help me.

Paul G.
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varouj T.
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Jessie S.
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kevin F.
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Fast and efficient.

Steven K.
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Very Good service, ThankYou

Charles H.
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JASON H.
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Anastacio A.
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Giovani R.
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Margo R.
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marianne S.
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ray M.
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Everything was great

Richard R.
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Thank you Guava street self storage you all are awesome very helpful,the truck I rented was very clean and ready to go when I got there, moving can be a pain but with your big truck it made moving not so bad. Thanks again ??

michelle T.
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Customer did not leave a comment.

DENNIS H.
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Not happy that uhual doesn’t give military discount. Penske does. I will use Penske next time

victor N.
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Jeff R.
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Good customer service. Very friendly!

Kristoffer M.
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The employees there were very friendly and made the process fast and easy.

Art B.
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Friendly staff well organized.

Charles W.
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Customer did not leave a comment.

Jesse W.
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Once again came to drop it off another Frustrating conversation with the lady helping me and she informed me that we went over mileages and i was having to pay more for that, She asked if anybody had gone over the paperwork with me I told her know that I had no idea there was strict mileages. She also asked me if anybody had walked around the truck when I picked it up because of some scratch on the side which I again stated no which she she seemed a little shocked about! All in all it was a horrible experence! Never again!!!!

annvi P.
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MANUEL R.
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Jaynie B.
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She was great, there was construction going on, so not sure if that's why internet was out, but she handled it very quickly, she called someone on phone and had that person check us out. We didn't even have to walk in the building to let her know we were there. She met us in parking lot and checked mileage and gas. Now THAT was express checkout!!! I tho k we were there for only about 3 minutes! She was great!!

Mark W.
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Nikki was great to work with and very helpful!!!

TIMOTHY J.
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Excellent - great customer service and very efficient. Quality dealer.

Tram Z.
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Customer did not leave a comment.

Melissa W.
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Very helpful staff. even though the staff was new they were able to help me greatly when the main uhaul dispatch changed my drop off location 4 times and mentioned that they would charge me if I did not drop it off at the right location

MARIA E.
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Allison S.
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Excellent customer service!

CARLOS R.
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Richard Y.
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Quick and easy.

Terry L.
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Aridanie W.
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James W.
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Timothy C.
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Equipment was in poor condition. UHaul folks were very friendly and helpful though!

Joyce B.
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Sharon J.
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Ron G.
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great staff and Excellent service

SHEILA R.
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Mileage at .89 cents per mile is much higher than competitors.

Cliff A.
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Sharon was very nice and very professional I will use guava st. Storage u-haul in the future thank you Cliff

CHRIS M.
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Sharon was very helpful. Got us in and out. Very happy with her service!

Janice T.
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Nothing the service there was great and the people that helped me were very pleasant.

lynette H.
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UHaul is fast and efficient. I called reserved a trucks picked it up dropped it off no hassle. Friendly staff in James

James W.
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Roger M.
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Jonathan B.
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The pick up and drop off location was very helpful and profesional

Ryan F.
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Melissa T.
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George D.
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ROGER M.
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Very pleasant and helpful people to work with.

JIM M.
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LYNN C.
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Mark H.
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Staff, product and price are great.

Yvonne S.
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The staff @ Buz s St. Storage - U - Haul is Awesome.

Ron G.
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ALICIA M.
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Ron G.
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Great custmer service!!!!

MATT H.
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Edward H.
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Dropped off when they were closed.

RON G.
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great customer service I rent at this location because of the service

KARL AND CAROL M.
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Customer did not leave a comment.

David J.
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Nothing to inprove.

DEODY E.
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Sharon is wonderful, with our experience with U-Haul that day, she makes it okay. Hope there are more Sharon in every U-Haul dealer.

Mohammed S.
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GREGORY H.
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Mark H.
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Lower the mileage charge.

JUANITA W.
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Was not told when I called to keep truck one more day that I would be paying for 3 days. I rented sat 12:30 and called monday,8:30 to keep truck one more day and was told to bring back tue 12:30. I returned 9:30 am. Received email and chgd 3 days

Michelle C.
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YVONNE S.
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Sonia G.
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Good nice friendly workers.

Mark H.
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Maybe more selection

Ron S.
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FRANK E.
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Tyler D.
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Megan P.
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Nicole J.
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MONA S.
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Great customer service

HECTOR D.
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It would be ideal if the rental trucks were more gas friendly Thank you

SAM M.
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Nick W.
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Smaller than some uhauls I've been to, but had everything I asked for. Great service, but understaffed so I had to wait a bit.... not the rep's fault.

Anthony C.
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Would have been nice if they had a van which was what we needed but the 10' was good. Other than that the place was immaculate and the personnel were amazingly friendly and helpful. Best uhaul I have ever dealt with.

Larry L.
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JODY R.
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JODY R.
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No reviews have been submitted for this location.

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