Customer Reviews for Guntersville Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guntersville Self Storage

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Darren L.
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Customer did not leave a comment.

Carl S.
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Everything was easy and quick. Thanks

Donald L.
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timothy M.
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Randall W.
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Excellent service, excellent equipment, no changes needed!

Russell B.
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Jada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! Russell

Michael M.
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Jada was excellent! She is very knowledgable, helpful and friendly

Matthew R.
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Alan P.
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Matthew R.
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Diana B.
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The person working at this location is very rude and provided terrible customer service! Never again!!!

Sharon H.
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Everything went as planned. The manager was very accommodating and helpful.

Kathryn H.
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The online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.

DEAN S.
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I told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that’s tells that’s all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, Ga

Margaret W.
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Owner was helpful and polite!

Herman B.
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WILLIAM S.
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John R.
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Lanny P.
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Cab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.

Teresa M.
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Gene D.
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thomas B.
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LEE W.
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loren T.
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Jada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!

James B.
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You U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.

Charles B.
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Tom P.
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Make them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.

Stephen M.
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Charles A.
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staff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.

Paul M.
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jane K.
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We reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.

thomas M.
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Alicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.

Kay L.
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Kay L.
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Keep traffic dept out of transaction. They input wrong date twice.

MatT D.
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Have better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.

BARBARA L.
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lauva P.
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Alicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.

Ronald K.
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Love the staff in Guntersville. Very helpful making the reservation and processing return.

CASPER B.
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They went above and beyond, great people.

LUIS T.
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Very nice agent....

Brad M.
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Debra M.
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MIKE M.
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Cheryl G.
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BARBARA L.
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Christopher A.
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Jay P.
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CHARLES B.
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The trailer had an issue. It leaked water during a rain storm.

CINDY M.
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THOMAS H.
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CHRIS P.
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Susan S.
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James M.
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Sandra S.
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I truthfully can't say anything needs to be improved at this location. Ms. Connie helped me so much because I had no idea what I needed except something to move a heavy piece of furniture. Great decision to use Uhaul.

TERESA H.
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The site manager is excellent. Connie led me through the rental process in a most efficient, helpful, and gracious manner. I was very impressed as she apparently has to wear many hats with her position. I did notice there seemed to not be any other help on site to assist her on both rental occasions of the last couple of days. Like a champ, she did the paperwork, checked the truck and the trailer which I rented, made appropriate adjustments as needed to the equipment, and hooked up the trailer to my truck all by herself. I have no idea what you pay her, but you should double whatever it is!

DEWAYNE R.
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Connie , does a great job from this location.I'm a repeat customer.

Patrick F.
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Nothing. People were excellent to deal with with and made this experience the best I had so far.

Franklin B.
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Customer did not leave a comment.

John P.
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Connie was very nice and professional. Even making sure the hitch was attached correctly and tightened completely.

Robert S.
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The UHaul manager had a difficult time getting the computer to work for her, thus delaying my rental. She was very nice, though.

Joshua R.
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I was not able to get the truck at 9am, even though I checked in early online. Your system was not working, so I was in the office over an our before the manager decided to handwriting the reservation so I could go ahead and leave. I commend her for taking that action. The Uhaul was low on oil, so it either has a leak or hasn't been serviced appropriately. The manager had to put oil in it before I left. Over all, I was pleased with the rental.

wei Z.
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Connie the manager was nice, truck has low engine oil, she fill in washer fluid, then fill in engine oil for me and did all safety check with me, that was a 1st for me due to no one ever did a safety and signal check with me when I rented your truck ma y times. I gave Connie 2 thumbs up.

SUSAN A.
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William H.
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ADAM A.
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LEE N.
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Steve T.
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CARL R.
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Vehicle I rented had a hesitation in the throttle by wire system and when i would pull out sometimes it wouldn't accelerate when pushing the gas pedal. This could be a potentially hazardous condition. I'm ase master certified with 45 years experience. Thanks.

DAVID G.
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The property manager Mrs. Connie Collins was extremely helpful and nice I would recommend to everyone I know if they need a rental truck to call Guntersville Self Storage and see Mrs. Connie. 10 Star rating Thank You Mrs. Collins.

CAROL S.
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ALLEN N.
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MICKEY L.
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WILLIAM L.
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MIK L.
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Have more of a variety of equipment available.

BRAD B.
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Connie delivered excellent customer service!!!

Cindy Y.
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This is our second time to use this location. Once to pickup a car hauler, and now to drop off the ramp trailer. Overall, it is always, a very fast and nice experience with Connie. She pleasent to talk with.

NORMAN B.
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DAVID B.
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LONNIE R.
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Find a closer pick up and drop off location. I had to drive 20miles out of my way both times.

Chris F.
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RONALD M.
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Very thorough and professional.

EMILEY B.
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ELISE H.
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REGINA S.
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WES F.
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CYNTHIA M.
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Glenn S.
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JEFFREY H.
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Connie Collins is a very organized, courteous, and ethical. A customer gave her an extra $20 bill by mistake and she didn't hesitate to give it back to the customer, who did not realize the mistake. I was extremely impressed by her. She made the experience extremely positive.

JOYCE K.
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DAVID B.
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They were wonderful and helpful. Thanks so mich!

Edgar R.
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Craig H.
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BETH T.
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Kathy W.
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No improvement needed. Connie, the manager, was wonderful and helpful in every way.

EUGENE M.
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HERMAN F.
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More knowledge concerning cross border( US-CANADA) transport of vehicle

JEFF C.
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BOBBY P.
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Overall excellent experience!

BOBBY P.
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Customer did not leave a comment.

JAMES D.
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I returned the truck with considerably more gas than was in the tank when rented. I took advantage of the night drop for after hours return. Either security is poor and gas was stolen from the tank or level was read incorrectly and I was overcharged for gas. Otherwise, very helpful.

No reviews have been submitted for this location.

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