Customer Reviews for Guzman Tires & Brakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guzman Tires & Brakes

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ROBIN A.
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I made my appt. for Watsonville, received a call from Sandra, stating no truck is available in Watsonville, have to go to Gilroy. Then several more calls, each one, either they couldn't find my order, or never heard of me. Finally, picked up the truck, none of the items I scheduled to go with the truck were on the order???? However they did come up with everything except the utility dolly. I was told, NEVER schedule online with U-Haul, they always mess it up. You have to CALL AND MAKE RESERVATIONS.

Nathan V.
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The trailer was filthy when I picked it up. I had to drive 20miles round-trip to the nearest coin cash wash to wash it out before I could use it.

frank S.
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Good customer service friendly helpful got me going and happy with the overall experience yes I will recommend them

JOE D.
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Customer did not leave a comment.

Eileen S.
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Customer did not leave a comment.

dinah M.
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Do not need to improve anything , the young lady that helped me was nice and very professional ! She made sure i understood to process to make it easy for my trip !

sandra B.
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Customer did not leave a comment.

TIEN T.
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Too expensive

Todd B.
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Fuel estimate was incorrect. I believe it was at 3/8 not the estimate you gave. Also someone should have explained the checkin policy in more for after-hours. I inquired about the drop box but there was no additional detail.

Carlos G.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Morrea T.
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Customer did not leave a comment.

Jose G.
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hola gracias por darme la oportunidad de agradeser a Gusman Tires un exelente trabajo y exelente servicio gracias de nuevo y listo para la siguiente ves con seguridad volvemos a usar sus servicios.

Gaurav S.
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Did not do a walk through or show me any prior damage. would not recommend

Felix D.
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Great customer service

Richard S.
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I am not happy, I dropped the trailer off 1and1/2 days before it was scheduled to be returned. I was told I would be getting a credit for one day.

JON V.
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This dealer is very professional and very friendly. I have rented twice from them in the last couple weeks. Great equipment and excellent service.

Shauna A.
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Customer did not leave a comment.

DAN C.
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Customer did not leave a comment.

Joseph W.
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Really nice folks...easy to work with.

matthew I.
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Customer did not leave a comment.

efrain L.
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have more equip. t o choose from

Kathy J.
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Nice friendly folks

carlos A.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Theresa B.
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Customer did not leave a comment.

Rafael M.
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Keep the good customer service!

ANTHONY C.
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Customer did not leave a comment.

jack C.
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the young man that helped me was very helpful

justino V.
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Customer did not leave a comment.

james B.
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trailer was not clean at pickup, had to sweep out. otherwise, equipment in good condition. picked up at guzman tire in gilroy, they were okay, not real communicative or enthusiastic but we got the job done. all in all i would recommend.

RickEY M.
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Tryed to charge double....had to send wife to set him straight....

Jonathan N.
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Customer did not leave a comment.

Jamiel E.
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The location was fine and the employee was helpful and nice. However this was the worst experience with Uhaul that I’ve ever had. I was supposed to get my truck in Hollister. The day before I was to pick it up I just happened to go in to the Hollister store and found out the truck would be in Gilroy and the trailer I reserved was at another location in Gilroy. There were no furniture pads even though I had reserved 2 dozen. Thankfully the assistants, Alex and Laura in “traffic” were very helpful and kept my already high stress level down and straightened everything out.

Albert T.
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Customer did not leave a comment.

Diego F.
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Customer did not leave a comment.

Kelly J.
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Service at location was good, prompt and courteous.

Norma M.
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Made a reservation and they changed the time and location without my consent. I requested equipment to make my move easier and they told me that wasn’t available until I was there picking up the vehicle. The vehicle smelled like animal feces and was stained of feces.

Evan M.
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Even though I pre-checked in online, there was still a lengthy wait and I also didn't get a copy of my contract because their "printer" wasn't working?

colie D.
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Customer did not leave a comment.

Bryan M.
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Customer did not leave a comment.

Robert P.
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This place was awesome! I was running behind due to a bad accident outside of town creating traffic jams throughout my city of Gilroy. It literally took over 45 minutes to drive the 4 miles from my home to their shop. They waited for me, took in my trailer and got me out of there within 2 minutes. Thank you so much for the patience, understanding and professionalism.

Alvin L.
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Same as bthe last comment.

Ignacio E.
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Customer did not leave a comment.

Caroline E.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

amanda B.
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Customer did not leave a comment.

Douglas C.
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Customer did not leave a comment.

Michael E.
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Customer did not leave a comment.

Donald H.
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1) Came to pick up trailer at trailer at scheduled time of Noon. Even called first. When I got there was forced to wait until 12:20pm for someone to return from lunch or wherever. Only one guy there. Barely spoke English and communication was difficult. He attempted to call the person at lunch on the phone multiple times but could not get an answer. Guy finally showed up at 12:20 and then added another 10 minutes checking me in. Did not seem to care that I was now 1/2 hour behind schedule! A sense of urgency would have been nice. Uhaul yes...Guzaman Tire NO! Thanks, Donald Holcomb

HANK D.
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Customer did not leave a comment.

JULIA G.
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Very friendly, very helpful, very informative.

Justin B.
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Customer did not leave a comment.

ALEJANDRO G.
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Customer did not leave a comment.

Erdal T.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

JAY M.
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olivia M.
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Dropped off truck past store hours. Although the key drop off box was visible the location was dark.

Oscar M.
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I was charged double for towing package. The employee was going to let me leave without hooking up lights. When I brought it to his attention. He became angry .

MANMOHAN S.
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I really like the guy who gave me service. He is Very helpful. This place is far from my home but will be more than happy to get truck from this location and meet this guy again. Also refer all my friends.

Felix D.
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Very knowledgeable, easy going, and hassle free location

john Y.
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Always a pleasure dealing with Guzman Tires & Brake

Olivia R.
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I reserved a 15 ft. truck and a car trailer at Guzman tires and brakes.for 6/29/16. I was assured that it would be there. The night before I was advised that the 15 ft truck was only available in Hollister and I had to go there. the next day I was called in the morning that the 15ft. truck was in Salinas and if I wanted to rent the 15" truck I would have to go to Salinas. When I asked if traffic could deliver to Gilroy I was told they were too busy to do it and if I wanted it I have to go and get it. We had taken the train to Gilroy to drive it back with my deceased mothers belongings. We fortunely had a relative to drive us there, what a 3 ring circus that was. No I cannot recommend anyone for your service. I had to pursue it. The driver of the

john Y.
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Excellent and fast friendly service!

Marc F.
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Clean up the place and make it more inviting. There wasn't even a chair to sit while he checked me in.

Marc P.
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Customer did not leave a comment.

MICHAEL D.
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Somehow the trailer got removed from the reservation so that the only thing on it was a dozen blankets. We had to get on the phone with Uhaul customer service to fix the situation. Wasted an hour of my time. Very frustrating

bill S.
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They need a printer, which is too bad I didn't know when I first went there, because I had one to give away. I also need to say that Jose at 2395 Senter Rd, San Jose, CA 95112, deserves an award. I made the mistake of waiting until Saturday to see about renting a 6 x 12 for 4 days. Jose had just finished telling the two people ahead of me that every trailer and truck he had, and Curtner had, and everyone in the area had was rented. The woman ahead of me was really angry. I didn't think anything could be done, but Jose was willing to try what he could. He looked from Milpitas to Fremont. I asked about Morgan Hill, but nothing there either. He came up with ONE 6 x 12 in Gilroy and AT HIS INSISTENCE booked it for me. Well the man at Guzman told me that Jose snatched the trailer our from under him as he was trying to book it at the same time. So, Jose deserves an award. He "saved my bacon," and I REALLY REALLY appreciate how beaten down he was (the woman ahead of me called him a bad name) and how absolutely terrific he was to keep trying for me in the face of complete failure. His decision to look in Gilroy was the ONLY way that I was able to complete my move in a timely fashion. The Guzman people were great also. Very friendly and helpful. They answered ALL my questions, and made suggestions. They attached the trailer and ran through the lights check in a very understandable and complete fashion. I have always found U-haul to be THE place to rent a trailer. For some reason the design of the trailers is such that they load quickly and easily (they are low to the ground and very rectangular.) The was my first time for the 6 x 12 and I was delighted by the way it towed. Straight and true, the brakes came on at the correct times, the trailer never swayed. California has the worst roads of any place I have ever been. I was living in fear of the trailer having the life beaten out of it, but (with some careful driving and amazing construction in the trailer) everything went well. I did very religiously stay to 55 MPH and that seemed to help also. I will ALWAYS consider U-haul first for my trailer needs.

Eric R.
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Customer did not leave a comment.

Robert J.
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Customer did not leave a comment.

MARK A.
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the day of pickup I had wait over an hour. The guy was late. When I dropped the trailer off ,I waited an hour and a half no body showed up to give me a receipt for proof that dropped off trailer. I better not be charged for another day.

Greg R.
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Customer did not leave a comment.

kevin S.
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Customer did not leave a comment.

Jeremy W.
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Customer did not leave a comment.

Don C.
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the location is dedicated as a tire shop, not specifically a great location. they did do a good job however.

Theresa R.
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Customer did not leave a comment.

RICHARD M.
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This comment is for uhaul Corp. will never use uhaul again and let anyone interested in self serve moving to avoid this company. Worst organized and customer service if ever encountered. Ordered a 20' truck 3 weeks in advance only to be notified two days before the move I was only getting a 15' truck. Had to trash 25 sq feet of belonging to fit the space. No one at corporate provided solutions - didn't seem to really care.

PATRICIA S.
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Customer did not leave a comment.

Eduardo C.
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Before I new I was hooked up and ready to roll. Excellent service will use again.

CLAUDIA H.
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Once again Uhaul was there for me and my family.

jan D.
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Customer did not leave a comment.

JAMES L.
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The trailer had gravel on the bed that I had to sweep out. The Bigger issue was I made a reservation at a location a mile away but had to get the trailer at a location that was about an hour drive from my house.

UNIE M.
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Customer did not leave a comment.

ALLAN J.
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Driving 2700mi, it would be nice to have a truck with cruise control and a USB port. auto windows would also be nice.

LOGAN D.
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Customer did not leave a comment.

Ryan G.
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Mario had great customer service and was really knowledgeable with the trailers.

JAMES H.
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Customer did not leave a comment.

SARAH Z.
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Customer did not leave a comment.

SHARON H.
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The trailer should have been available in the same city the truck was picked up in. This was a EXTREMELY inconvenient.

Jennifer P.
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Great customer service

SEAN M.
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Customer did not leave a comment.

david M.
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The lead time for reservation notification is too short (24hrs) and having to drive 40 miles to pickup truck is difficult if not convenient

DEBRA G.
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Had to wait a long time and guy was very rude!

jerome H.
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Customer did not leave a comment.

GORDON J.
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Great service from Mario at Guzman and also from the original booking location on Murray Rd Gilroy because a customer did not return the vehicle and they located and found the Guzman truck. Thanks for the great service at both locations

BRUCE P.
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Had to drive to the gas station 3 times because I was with a hairline away from what the guy insist that I needed to put in class he was trying to charge me for an extra day and I had to call u Haul and no air conditioning and I was 107 degrees and it didn't offer me any water anything any made me wait not friendly trying to strike up conversation he didn't care

CAROL H.
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Customer did not leave a comment.

SONDRA C.
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Keep your word regarding confirmed reservations. This is the second time I reserved a truck well in advance only to be told the day before my move that the truck wasn't available. Guzman was great. Uhaul--not so much.

CRAIG J.
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One blanket was muddy dirty. Moving the location fromHollister to gilroy cost me time and money.

SHELLY M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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