Always excellent customer service !
Richard K
Customer Reviews for Haight 36 Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Check tire sensor light was on
John MThe drop down ramp on the newer trailer was a definite plus. I'd like to see better tie points than the narrow slots on the wooden rails on the side. Those are really limit the ability to tie things onto the wall.
Johannes VHad riches in the box truck, shocks were junk, and the the rotors were warped.
Vincent BWhole experience was amazing
Diamond AI paid 162 to rent for 3 days. I had it for 24 hours and was told they could not refund me the other 2 days when I turned it in, because I was renting the equipment. I think this is absolutely ludicrous and a rip off. I won't be renting from Uhaul ever again.
BONNIE SGreat service and super fast....
Erik GBien
JASON MMade the move much easier!!
Steven TVery friendly and helpful.
Gus LCustomer service was great but the truck was damaged & ended up breaking down mid-move. I recommend the place but not U-Haul.
Jarell RS.O.
David EVans back bed covered in dry dirt dust. Sales person told me the vehicle needs to be returned clean. Told him that's the way they gave it to me. Take the time to verify the vehicle was clean before it went out.
Janis RVery smooth, thanks.
Bryan BThe staff was great very friendly and explained everything
Marc KVery friendly, helpful staff. Easy and convenient to rent a vehicle. Prompt and reliable accommodations. Highly recommend this location.
Jonathan WI made a reservation online for a 7am in person pick up of a van. When I arrived, the store was closed although the sign on the door stated it opened at 7am. After an hour of calling multiple U-Haul customer service numbers, I was told the store employee overslept or might not be feeling well so no one was available to open the store. Finally a regional person called me and gave me the combo for a mobile pick up. The only key available in the lock boxes was for an old 10 foot box truck, which is not what I reserved or wanted. This truck had nearly 90 000 miles on it, smelled heavily of cigarette smoke, was filthy, and did not have a usb port for a phone. It was loud and big and a huge departure from the newer van I often rent. It was nearly 9am before I was able to get on the road. Two hours late to my client appointment. Several clients cancelled that day due to the delayed schedule. I lost income and wasted my time because an employee could be bothered to come in on time and open the store. I am terribly disappointed and dissatisfied.
Nicole DCell service at this location is poor.
Domenico FBill was amazing in getting me checked in and on the road. The van was fantastic. Clean and had all the technology I needed. CarPlay was very helpful. Easy to return and overall a very positive experience.
Nicole DThe operator had a difficult time with the U-Haul internet connection. Seemed to be a problem with U-Haul IT and not the operator.
Richard BI ended up needing a truck and a van to move. They were very accommodating.
Donna RThe interior of the van was filthy dirty. There was food, dog treats and grime. The van had a heavy odor if pet urine and it was hard to breathe.
Steve cThe staff here went above and beyond to help facilitate the trunk rental in the first place when having to deal with the rental from the prior location that was originally on Fuller Road, Albany and was thankfully switched to Chrisler Ave, Schenectady, NY.
Devon WIt was a completely stress free rental. I would definitely recommend Haight 35 Corp for any uhaul needs.
James MEverything went perfectly for me, I don’t have any complaints and was very pleased with the service and the vehicle
Linda GSo convenient. Everything was great. Thank you.
Jeanne CHave rented many times from this location and never had an issue. Always fast, honest, and straightforward.
Phillip HThe miles add up quick.
Kenneth DWill, the man behind the counter who took care of me was GREAT! Highly recommended... Would rent from them again, If I need to. Cheers Paul Orofino
PAUL OGreat communication reserved in advance and ready fuelled up.
GREGORYC HEnsuring all equipment that is rented is actually placed inside the truck would be good. The gas cap of the truck next to the one I rented was not attached to the truck, as if it had been siphoned, which scares me for the condition of my truck
Vincent RThe truck leaked and they switched out the truck from the one listed on the contract so there was confusion at the drop off
Donna LEasy and efficient drop off with plenty of room to maneuver the trailer. The young man in charge was polite and competent. He had me out of there in minutes.
Albert GIt was nice to have a very new van with only 2000 miles, however it had not been cleaned. The interior of the rental van was not perfectly clean. I found food trash in the passenger door and in the back of the van in the cargo area there had been a spill of liquid that had been left. It didn't matter as it's a work van but it felt generally that nobody had bothered to vacuum the cabin or clean the van inside or outside.
Daniel M