I had no help connecting the trailer to my truck. Upon return, I was asked to leave the trailer with my name and phone number without receiving any kind of verification that I had returned the trailer or any inspection to insure that I had not damaged it. Again, I had no help knowing where to put the trailer, backing it into place, or disconnecting it. I will never rent a U-Haul product from a store like this again. The trailer was clean; however, the tag had expired.
Buford C.
Customer Reviews for Hamiltons General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The people staff and townsmen were super polite didnt treat me as a stranger and I couldnt have asked for any thing more
Shawna C.Trailer had a colony of Honey Bees.
HERMAN P.We reserved truck along with dolly and furniture covers. We did mobile check in, but equipment was not in truck. Went inside the store to ask, but was told to go to uhaul.com as they have nothing to do with it, trucks only sit on their lot. I called uhaul and after 30 minute wait was told they couldn't help, store would have to. I fussed so much that I was transferred to customer service and they immediately fixed the problem. This is after I originally reserved a truck at another business but the business never opened even after posted signs saying they open at 8. I had to call and have that reservation canceled so I could get a truck somewhere else. Uhaul need to reevaluate the use of independent contractors because they clearly do not care about the service provided to uhaul customers.
Sharon P.Need better customer service at the pick-up location. They were not very knowledgeable about the process of the rental.
Jason S.We rented for 3 days , took the truck back a day before and still got charged for 3 full days , we live about half mile from where we stayed to out new location made about 3-4 trips back and fourth and somehow got over 50 miles driven , so not to pleased , will never rent one again
Michael C.Great people to work with there. Very friendly, professional and helpful.
Peter C.Nothing don't change a thing excellent customer services!
michael C.This location is non professional and very uncourteous I would not recommend this location to anyone ! The owner of this location was rude and quite frankly is a liar !
ANDREW N.Lights did not work. We bought extra adapters and they still did not work.
holly S.The people there were very helpful and couldn't have treated us better!
George D.Very helpful and courteous
Jerry M.Have more people like the lady that waited on me at the store.
FRANCINE C.Jessica was very helpful. Store was clean and inviting.
amy M.Have more trucks to choose from..
Donnie C.Continue excellent service.
Kenneth C.Perfect as it is
mary ellen W.Send the dealer the correct contract information. I spent an hour waiting for the lady to correct the fee that I have already paid.
tammy S.