Sam was awesome. Would definitely rent here again.
Adam P.
Customer Reviews for Hamms Tire & Automotive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Awesome!
Zhenjian P.I reserved a hand truck and they didn't have any for me. I needed it to move my washer and dryer. When I returned the truck they overcharged me for mileage and processed the amount, now I have to wait to get my money back.
Cristian G.Easiest pick up & return I have ever had with UHaul, these guys are great
Brent Z.Gave me a truck with no working AC
Richard R.Truck was dirty, almost on empty when I got it.
Lucas M.The furniture blankets were not provided and we were charged.
Brett D.Very friendly staff
STEVEN B.I would like to thank the person who help me rent this trailer from Ham's Tire & Wheel, Lewisville TX. I didn't get his name but he was very helpful and knowledgeable.
Donny D.the customer service on the phone was horrible
dominique D.S.O.
Aleshia S.Very lengthy process because the person helping was unfamiliar with the process. We asked for a different location that was open later and it was changed because the size truck we wanted wasn't going to be there. Pads were supposed to be included but they weren't available at the new place so had to drive to another place . I think we ended up paying for them twice.
Lois S.The team at Hamms is super easy to deal with. They will be my go to place to rent from now
George T.Very friendly staff. I was pleased with my experience.
Shawn L.No one in the facility was wearing a face mask.
Patrick W.Nice place to rent a vehicle from and great customer service.
Mark M.No one was at the counter to help us for several minutes - longer than what was necessary and professional (10+ minutes). In the truck itself, it looked like the inside of the truck (cup holder area specifically) had not been wiped down in quite some time. Bits of trash and mail left by previous drivers. More thorough check of cleanliness would be nice.
Bridget H.I already reserve the equipement but when I get there I have do over again and have to wait for a long time. the guy charge me the dolly and pad without using it. this is a rip off
Peter H.Service at Hamms was exceptional! Friendly, personable, professional, knowledgeable, polite & extremely helpful with getting our needs met! I will use Hamms every time I need a Uhaul in the future!
Jon K.I was blown away by the customer service that was provided at this location. Sammie (Sam) really made my day, I was upset after just leaving another U-Haul store that tried to over charge me for the same truck rental that I had previously just about two weeks ago that was 100 $cheaper. Hamms Tire & Automotive get an A+ in my book!
joshua B.Location understaffed. Worker I spoke with was friendly, just didn't have time. Not the location I originally selected for pickup.
Brett W.If you can't say something nice, than don't say nothing at all. Bad equipment or hook up wrong. All I know is it cost me a bunch of money and frustration.
Jeffrey C.Excellent quick no- nonsense and FRIENDLY service. EXCELLENT experience!!!!!!
Christine F.Staff was great!
Chris B.Remove the sliding door. Because if items are not tied down, they can cause the door to not open. Or offer tie down straps with the rental. I saw other trailers with opening doors. Opened outward. I think those models are better.
Diego F.The gentleman that helped me was very kind. He made conversation while he was clicking and verifying everything with my reservation.
KEANDRA W.The Gentleman receiving my rental was extremely polite and so helpful. When I explained to him what happened to me and the electrical issues I experienced, he right away apologized and said I should have had a positive experience and that he will credit my rental. Now; that is a great customer service and I will rent from this location anytime.
Jiri N.Continue doing what you're doing.
Jordana H.Everything was on time and as expected. Agent was extremely kind and efficient. I will be back in a couple months when I move into my new home. I am extremely satisfied with this facility.
Kevin G.I stood and waited for 10 minutes to be assisted, at which point I was told someone else handled the uhaul rentals, and waited another 10 minutes to be told the same thing from someone else. Finally someone came and told me where to drop the trailer, but didn't take my name, or assist in helping to drop the trailer. No inspection of the trailer was done. Very unprofessional and they made me feel as though I was bothering them while I was there
Jennifer K.The equipment was over priced
THAI L.The charges came wrong initially, but they promptly fixed after I sent email with the issues.
Anderson S.The team who checked us in was prepared with all of our information and was quick and friendly.
margaret H.No assistance in hooking up, basically told if I had problems let them know.
James W.Location was good. Contracting process from UHaul is not client focused. Uhaul really pushes there insurance . The pressure exerted in the contracting process is very onerious
Craig D.the gentleman that helped me was excellent. Friendly, helpful and made me feel like he cared about making sure everything worked out great. Awesome location
cynthia T.I was charged a 25 $cleaning fee when I didn't even use the truck. Never even opened the back. I drove it a total of 8 miles and it sat all day long unused and they charged me 25 $. I even returned the truck with more gas then I received it with. Terrible
Joshua P.The gentleman was very quick and nice. Best experience bringing a vehicle back.
Doug S.They had our truck ready and the paperwork was easy, the service great!
Pamela C.Clean the truck beforehand. Train the employees renting out the truck. Explain the costs all at once and not as you go.
Jason O.I'm not sure if it's normal to give the U-Haul to a customer on empty. Other than that everything was great!
DeMaurus N.This is my 2nd time at place and just like the first time I was happily taken care of. Had every scenario asked and answered. I will recommend this place and keep bringing my service to this place. Excellent service à la clientèle. Merci
delilah D.excellent work. sam was a real help
Daryl J.The reserved trailer was not available. Upgrade at same price was acceptable. I had to go to Fox Ave location and hook up to two more trailers before I got one that had working lights. Poor equipment maintenance is indicated here
Sam L.Agent was amazing, Steve was his name I believe.
Joseph R.The man at the counter at Hamms did not know how to find my reservation for my truck. Had to pay out over the U-Haul call center.
Mason M.