Customer Reviews for H&B Discount Tires
(U-Haul Neighborhood Dealer)

428 évaluations

1800 Augusta Hwy   Lexington, SC 29072

(803) 951-0419

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h30 pm
  • Ven : 8h30 am à 4h pm
  • Sam : fermé
  • Dim : 9h30 am à 2h pm

Services dans cet établissement :

Pour nous contacter

(803) 951-0419

1800 Augusta Hwy
Lexington, SC 29072

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h30 pm
  • Ven : 8h30 am à 4h pm
  • Sam : fermé
  • Dim : 9h30 am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Manager never got up from their seat, and simply wrote a note on our paperwork for receipt of the trailer, without making a copy or keeping any part of our contract. We were left to find any place we could to drop the 6x12 trailer off, and had to lift it off ourselves as they had no help there. To put it mildly, this was extremely frustrating based on my back issues, and my wife and I being 70 years of age. Never again!

RICHARD S. 
Évaluation :
4

New fat keys don't fit in drop box.

Roy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

The team there was very nice and helpful.

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maddison M. 
Évaluation :
4

Take the time to explain the charges, fees and return/drop off details.

Holland L. 
Évaluation :
1

Have things ready, hire competent workers, answer the customer service line and actually answer the phones, be aware of standing discounts- military, aarp etc-

Eli Marc G. 
Évaluation :
5

The lady manager was very polite. She helped with the rental procedure explaining everything. She is very polite and I would definitely recommend this rental location.

Joseph L. 
Évaluation :
1

This place only has one spot to park a truck and if there's one already there is nowhere else to park it. If they are going to do the uhaul business they need to open up more parking somewhere for after hours drop off. Plus you can't get a hold of them or uhaul to see what you need to do. Poor customer service.

Kevin R. 
Évaluation :
2

Location is full of mosquitoes. Not sure if it's the tall grass or the tires that may have standing water, but we all got 6+ bites in just a few minutes. It was horrible as we are all still itching days later. Staff was very pleasant and helpful but I cannot recommend the location.

Scott S. 
Évaluation :
4

Thanks for making the rental experience super-easy. :-)

Christopher K. 
Évaluation :
4

Supportive staff, well versed in service. Courteous polite and friendly. Would certainly recommend this place.

William G. 
Évaluation :
4

Good Customer Service, completed transactions quickly and I was on the road in short order.

ELIZABETH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER A. 
Évaluation :
5

The staff at H&B are awesome. Really friendly & helpful.

Mary P. 
Évaluation :
1

I knew that we would exceed the mileage allowance and requested and additional one hundred miles, that the agent is allowed to give, and did not receive it. I had to pay for the extra miles when I returned the truck.

JAMES D. 
Évaluation :
4

All good, no issues

Britton R. 
Évaluation :
3

Please check the vehicle break before you hand it to other customer.

Raj A. 
Évaluation :
5

Aucun

Gilbert D. 
Évaluation :
5

Rien

linda M. 
Évaluation :
3

Unable to return trailer via Uhaul app or website will not let you upload pictures. Had to wait on hold 35 minutes to talk to rep

Eddie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya H. 
Évaluation :
4

Very easy rental. Thanks!

Anthony B. 
Évaluation :
5

I appreciate the great service!

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
1

Was suppose be like 32 dollars and was charged for 55 and place and equipment where nasty.... AWFUL AND SAD

Micheal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oakley D. 
Évaluation :
5

Very nice people. Great location. Will definitely be back.

Randy R. 
Évaluation :
3

I was overcharged I was charged 127 they just took 27 more dollars out of my account today which I didn't have the truck today so I need to know what's going on and I think it's garbage and I'm going to call her I'm going to file a fraud report

JAMES B. 
Évaluation :
4

Very easy and quick. Overall satisfied with the service.

Raynor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Had a situation with the car hauler But I was taken care of the very nice Lady helped me out I would recommend to rent from them As I will in the future

ANTHONY I. 
Évaluation :
2

Was not given code to open gate App didn't give me code to open gate Couldn't get a hold of drop offf. Couldn't get corp on phone

Edwin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The people there are very nice and respectful.

Richard H. 
Évaluation :
1

Reservation was for 9AM. Arrived to pick the truck up and it was full of tires which had to be unloaded. Was delayed taking the truck by twenty minutes and was not able to extend the reservation to make the time up. The inside of the cargo area had black tire residue which got on my furniture. Very disappointed with this location.

Doug V. 
Évaluation :
3

When dropping off the auto transport they advised me to find a spot and drop it off, they did not inspect the trailer while I was present nor did they provide me with any receipt.

Scot T. 
Évaluation :
5

Le service a été excellent.

Richard H. 
Évaluation :
5

It is REALLY difficult to get that truck parked at the entrance right off of such a busy hwy. If that location ever undergoes a remodel of some sort it would be wise to give customers more than the exact amount of space the truck will fit within for returning their truck.

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUIDO P. 
Évaluation :
2

We picked up the truck but the requested equipment was not included We had a lot problems this move to include the no equipment, hire a helper personnel were slow and left then came back. The additional storage unit I had rented was already occupied and we had to wait until they opened at 9 am leaving to a late drop off.

Kerney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

They were quick to help me hook up the trailer. Drop off was also very simple and straightforward. I'd highly recommend this location to anyone

Daniel C. 
Évaluation :
5

Very nice customer service.

Richard H. 
Évaluation :
1

I made a reservation well in advance of a 4:00 p.m. pickup on moving day. The day before, my pickup location and truck size were changed twice. I then awoke on moving day to find a 6:00 a.m. text informing me that my pickup location and truck size were again changed. I was left with a pickup from a location that was nearby but is gated with access issues that I had deliberately tried to avoid.

Terry F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
1

After speaking with David kingsmore and AFM Devon my reservations and the confusion at pickup was made better . Devon took care of everything for me .

TINA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT R. 
Évaluation :
3

To hard to get in and out. The yard is full of tires from its main business. No room to turn big trucks around.

Deborah L. 
Évaluation :
1

More professional training. Store should have a 24 hour drop location.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Shorten the time between arrival and rental aquisition.

Melissa A. 
Évaluation :
3

It was difficult to decide where to go to interact with representative. Just seemed to be one guy that took my keys and said everything is good. I would not use or recommend this location.

William C. 
Évaluation :
3

Vehicle was extremely dirty, covered with bugs on all front surfaces, inside cab and box dirty with trash.

ALEX G. 
Évaluation :
1

Absolutely horrible experience. Rude, unprofessional, overcharged us..Want more info? Please call. Very bad representation of U-Haul. Will never rent anything else from U-Haul.

Lois T. 
Évaluation :
3

Service was fine. Truck was a piece if junk. It is a tired and worn out 2008 model that has front end wear that needs addressed. Hoping the next truck I rent is better than that piece of crap. Oh, I will be renting another truck this weekend

Mark F. 
Évaluation :
3

Wheels and tires not balanced and properly maintained. Had a terrible vibration the entire trip!

ALISSA H. 
Évaluation :
1

Charged local rate for one way.

Samuel F. 
Évaluation :
3

Friendly and very helpful staff. Would use again.

Johnnie V. 
Évaluation :
5

The staff are sweet people and hard workers. They took care of me.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff W. 
Évaluation :
5

Very happy with my rental . Good people to deal with.

Harry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
2

More friendly, explanation, leave a conversation to answer phone, and entered wrong amount of pads rented. When returned van, they said charged for 2 sets. I was only given one.

Elise K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
2

Headlight was blown. Took a long time to check in because the reservation had the wrong name on it and a deposit was already taken and I was told it would be charged again since they were not an actual uhaul location they just rented out the equipment.

Melissa J. 
Évaluation :
5

Fast and easy no hassle involved always reliable

daniel P. 
Évaluation :
1

I've tried calling Uhaul customer service multiple times since picking up two 26' trucks from this location Wednesday afternoon. There was only one person at the location and she was nice but took forever to complete the rental to me. It was obvious she didn't know what she was doing. She never apologized for the time I spent sitting there waiting for her to figure everything out (almost an hour start to finish) and making numerous phone calls. While I waited on my rental to be completed, this same woman stopped assisting me to help other customers for the automotive shop and answered the phone all while telling me multiple times that she was not the uhaul representative. I get she was overwhelmed but this shouldn't have delayed my rental that had been reserved for weeks! She didn't explain anything about my rental or what needed to be done before leaving or upon bringing the trucks back. In fact, when I brought the trucks back-nothing was asked or done. It was the same woman (helping other customers and answering the phone) and she said to park the trucks and leave the keys in them. I don't know if this is how uhaul normally operates but I feel that she was unprofessional, difficult to understand because of a heavy accent and NOT helpful whatsoever. She lacked customer service skills and didn't have any concern for my time. This was a very poor experience. If someone from uhaul actually reads this and will contact me, I'd very much appreciate it. I feel this situation needs to be made right.

Andrea Y. 
Évaluation :
1

I've tried calling Uhaul customer service multiple times since picking up two 26' trucks from this location Wednesday afternoon. There was only one person at the location and she was nice but took forever to complete the rental to me. It was obvious she didn't know what she was doing. She never apologized for the time I spent sitting there waiting for her to figure everything out (almost an hour start to finish) and making numerous phone calls. While I waited on my rental to be completed, this same woman stopped assisting me to help other customers for the automotive shop and answered the phone all while telling me multiple times that she was not the uhaul representative. I get she was overwhelmed but this shouldn't have delayed my rental that had been reserved for weeks! She didn't explain anything about my rental or what needed to be done before leaving or upon bringing the trucks back. In fact, when I brought the trucks back-nothing was asked or done. It was the same woman (helping other customers and answering the phone) and she said to park the trucks and leave the keys in them. I don't know if this is how uhaul normally operates but I feel that she was unprofessional, difficult to understand because of a heavy accent and NOT helpful whatsoever. She lacked customer service skills and didn't have any concern for my time. This was a very poor experience. If someone from uhaul actually reads this and will contact me, I'd very much appreciate it. I feel this situation needs to be made right.

Andrea Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

Truck is wore out.

Allan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
3

I think overall it was poor experience. One issue is they kept answering the phone and not taking care of me. No one walked around the equipment and it was like here's the key go take pictures if there are issues with the truck.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristi O. 
Évaluation :
1

The truck was dirty. I did not receive the moving blankets I paid for. The keys were not where I was told. There was no where to return the truck when I got. There - at least not in front which is where I was told I needed to return it. I was told by customer service at first that I had to return it the next day but was then called and told of an overflow area that the site used. I then had to return back there in the rain to return it. And at this point, I have had to pay for the extra miles I had to drive and the moving blankets that I did not receive! Horrible experience!

Mark C. 
Évaluation :
2

Trailer lights or signals on car tow not working when checked by us we told Uhaul attendant. When asked about light and turn signsl not working attendant said to signal turns with our arms. No beeper on back of truck. No explanation or directions verbally given on equipment truck or trailer. They just handed us the keys.

Deborah M. 
Évaluation :
5

This is a great location- I go out of my way to deal with this team.

MICHAEL G. 
Évaluation :
3

Trailer was covered in mud, I stopped at the carwash and cleaned it so nothing would fly off causing me to get a ticket. Ratchets were very hard to use, they needed lubrication. Ramps were so caked with mud I had to work the out. I can't necessarily say it's the rental places problem as I don't know who is responsible for cleanliness/service of the trailers. Long story short I felt I had to complete maintenance on the trailer just to use it.

Donald H. 
Évaluation :
5

The transaction for my rental was handed in a fast, friendly and courteous manner. Highly recommend

Wayne B. 
Évaluation :
3

I was scheduled to return trailer on a Saturday and they knew that, but they are closed on Saturday's with no alternative for drop off. Waited on 800 for 15 mins, then was dumped back in the hold que for another 15 mins. Was eventually told to just find another location and take it there. Trailer had lights out and exterior decals were all faded and cracked.

Thomas S. 
Évaluation :
4

friendly and helpful

Debra C. 
Évaluation :
3

No Covid precautions inside. No masks being worn by staff. No distance precautions taken. Staff was eating lunch at desk.

Richard R. 
Évaluation :
5

maybe a little quicker to be checked to go but they were busy the day i rented

jeff P. 
Évaluation :
5

Thank you for your focus on service!

cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Non les évaluations ont été soumises pour cet établissement.

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