Customer Reviews for H&B Discount Tires
(Concessionnaire U-Haul dans le voisinage)

355 évaluations

1800 Augusta Hwy   Lexington, SC 29072

(803) 951-0419

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 4h pm
  • Sam : fermé
  • Dim : 9h30 am à 2h pm

Services dans cet établissement :

Pour nous contacter

(803) 951-0419

1800 Augusta Hwy
Lexington, SC 29072

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 5h pm
  • Ven : 8h30 am à 4h pm
  • Sam : fermé
  • Dim : 9h30 am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

More friendly, explanation, leave a conversation to answer phone, and entered wrong amount of pads rented. When returned van, they said charged for 2 sets. I was only given one.

Elise K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
2

Headlight was blown. Took a long time to check in because the reservation had the wrong name on it and a deposit was already taken and I was told it would be charged again since they were not an actual uhaul location they just rented out the equipment.

Melissa J. 
Évaluation :
5

Fast and easy no hassle involved always reliable

daniel P. 
Évaluation :
1

I've tried calling Uhaul customer service multiple times since picking up two 26' trucks from this location Wednesday afternoon. There was only one person at the location and she was nice but took forever to complete the rental to me. It was obvious she didn't know what she was doing. She never apologized for the time I spent sitting there waiting for her to figure everything out (almost an hour start to finish) and making numerous phone calls. While I waited on my rental to be completed, this same woman stopped assisting me to help other customers for the automotive shop and answered the phone all while telling me multiple times that she was not the uhaul representative. I get she was overwhelmed but this shouldn't have delayed my rental that had been reserved for weeks! She didn't explain anything about my rental or what needed to be done before leaving or upon bringing the trucks back. In fact, when I brought the trucks back-nothing was asked or done. It was the same woman (helping other customers and answering the phone) and she said to park the trucks and leave the keys in them. I don't know if this is how uhaul normally operates but I feel that she was unprofessional, difficult to understand because of a heavy accent and NOT helpful whatsoever. She lacked customer service skills and didn't have any concern for my time. This was a very poor experience. If someone from uhaul actually reads this and will contact me, I'd very much appreciate it. I feel this situation needs to be made right.

Andrea Y. 
Évaluation :
1

I've tried calling Uhaul customer service multiple times since picking up two 26' trucks from this location Wednesday afternoon. There was only one person at the location and she was nice but took forever to complete the rental to me. It was obvious she didn't know what she was doing. She never apologized for the time I spent sitting there waiting for her to figure everything out (almost an hour start to finish) and making numerous phone calls. While I waited on my rental to be completed, this same woman stopped assisting me to help other customers for the automotive shop and answered the phone all while telling me multiple times that she was not the uhaul representative. I get she was overwhelmed but this shouldn't have delayed my rental that had been reserved for weeks! She didn't explain anything about my rental or what needed to be done before leaving or upon bringing the trucks back. In fact, when I brought the trucks back-nothing was asked or done. It was the same woman (helping other customers and answering the phone) and she said to park the trucks and leave the keys in them. I don't know if this is how uhaul normally operates but I feel that she was unprofessional, difficult to understand because of a heavy accent and NOT helpful whatsoever. She lacked customer service skills and didn't have any concern for my time. This was a very poor experience. If someone from uhaul actually reads this and will contact me, I'd very much appreciate it. I feel this situation needs to be made right.

Andrea Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

Truck is wore out.

Allan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
3

I think overall it was poor experience. One issue is they kept answering the phone and not taking care of me. No one walked around the equipment and it was like here's the key go take pictures if there are issues with the truck.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristi O. 
Évaluation :
1

The truck was dirty. I did not receive the moving blankets I paid for. The keys were not where I was told. There was no where to return the truck when I got. There - at least not in front which is where I was told I needed to return it. I was told by customer service at first that I had to return it the next day but was then called and told of an overflow area that the site used. I then had to return back there in the rain to return it. And at this point, I have had to pay for the extra miles I had to drive and the moving blankets that I did not receive! Horrible experience!

Mark C. 
Évaluation :
2

Trailer lights or signals on car tow not working when checked by us we told Uhaul attendant. When asked about light and turn signsl not working attendant said to signal turns with our arms. No beeper on back of truck. No explanation or directions verbally given on equipment truck or trailer. They just handed us the keys.

Deborah M. 
Évaluation :
5

This is a great location- I go out of my way to deal with this team.

MICHAEL G. 
Évaluation :
3

Trailer was covered in mud, I stopped at the carwash and cleaned it so nothing would fly off causing me to get a ticket. Ratchets were very hard to use, they needed lubrication. Ramps were so caked with mud I had to work the out. I can't necessarily say it's the rental places problem as I don't know who is responsible for cleanliness/service of the trailers. Long story short I felt I had to complete maintenance on the trailer just to use it.

Donald H. 
Évaluation :
5

The transaction for my rental was handed in a fast, friendly and courteous manner. Highly recommend

Wayne B. 
Évaluation :
3

I was scheduled to return trailer on a Saturday and they knew that, but they are closed on Saturday's with no alternative for drop off. Waited on 800 for 15 mins, then was dumped back in the hold que for another 15 mins. Was eventually told to just find another location and take it there. Trailer had lights out and exterior decals were all faded and cracked.

Thomas S. 
Évaluation :
4

friendly and helpful

Debra C. 
Évaluation :
3

No Covid precautions inside. No masks being worn by staff. No distance precautions taken. Staff was eating lunch at desk.

Richard R. 
Évaluation :
5

maybe a little quicker to be checked to go but they were busy the day i rented

jeff P. 
Évaluation :
5

Thank you for your focus on service!

cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Excellent service!

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
2

Clean the place up to start off with. The trailer was located in a mud puddle! I hooked it up myself took my own pics and did the work. The lady at the desk was more worried about calling her internet provider. The place seems shady and the office in the back of some run down shop! What a dump haul....

Chuck H. 
Évaluation :
5

Very hospitable and runs a tight ship

Hobart D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
5

Not a thing, staff was very professional and got me going quickly

Anthony H. 
Évaluation :
5

Very nice and helpful people.

STEPHEN H. 
Évaluation :
1

They didn't check me out so there was confusion among Uhaul about whether I dropped it off or not

Jonathon H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

S.O.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHANMICHAEL R. 
Évaluation :
4

UHaul rep was very courteous.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Very polite. Like doing business with good Christians.

DAVID R. 
Évaluation :
5

The customer service was great and allowed for a very smooth transaction.

rachell B. 
Évaluation :
5

The owner/agent was very friendly, polite and helpful. Filled out paperwork quickly and easily. Truck inspection was thorough as well. Would use H&B again .

Joseph Y. 
Évaluation :
3

My vehicle was not reserved despite my having a reservation. Fortunately there was a truck available. Also, the employee was constantly answering the phone for the main business while trying to get my reservation sorted out. Check in/pick up took much longer than expected.

Charlotte K. 
Évaluation :
3

There has to be away to notify UHaul the product has been returned. I realize this was an off hour drop at 5:30pm. I also rented a 26ft truck the next day. The customer service rep questioned why I didn't return the trailer the previous day. I said I did a girl opened up the gate and told me where to put the trailer.

John M. 
Évaluation :
5

Everything was perfect!

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul C. 
Évaluation :
5

I have rented trailers 3 times from H&B. The facility owner was very helpful each time.

richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara T. 
Évaluation :
2

Clerk was 1 hour late after my scheduled appointment time and the trailer top leaked rain all over my mattress during transit. Very disappointed in uhaul and this location. Would not recommend

Brock T. 
Évaluation :
5

H&B Discount Tires is hands down the kindest, most trustworthy and reliable company to use for all your tires and uhaul needs!

Matthew H. 
Évaluation :
5

thanks so much this location was Awesome! Customer service was great!

Murry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Z. 
Évaluation :
1

Spoke with uhaul ad the company and several points and rules were left out of the intro and consent. I will tell all friends NEVER use uhaul. Waste of money.

Elizabeth S. 
Évaluation :
5

The young lady was wonderful with great customer care.

Dennis R. 
Évaluation :
5

Nothing the experience was great

richard B. 
Évaluation :
5

Excellent Service

Mary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA M. 
Évaluation :
5

Excellent experience. Very knowledgable staff. Will rent again from them.

David S. 
Évaluation :
1

Super Sketchy!!!

Chris I. 
Évaluation :
3

I wasn't pleased with being sent to a different location, even though I had a GUARANTEED reservation. My original location had 2 trucks there, one really nice one. I ended up with a older truck, that the a/c wasn't cold. Then they over charged for gas. it had more gas than when I picked it up. Just overall not a good experience. Also, the light in the back storage area didn't work.

Trace B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
1

Inspect the locations that you allow to represent your business. This place had tires everywhere in a run down building. Very uninviting place, with no signage for the office location. The trailer was in an area that I had to back into perpendicular to the trailer to hook up with no help whatsoever.

Doug V. 
Évaluation :
4

Thanks The trailer was just what I needed

Alonzo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trygve T. 
Évaluation :
5

Extraordinary service! Very nice people. Will always rent here!

Cecelia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grover C. 
Évaluation :
2

Attendance being more helpful hooking up and unhooking trailer.

Alvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathon C. 
Évaluation :
3

Could only be processed off site on a phone app.

ED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade S. 
Évaluation :
5

Very caring and professional staff from start to finish at this location.

robert Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Had to find help unloading. Had to go through tire store to find u haul.

DANA R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

Excellent for us. Next customer unknown.

Walt F. 
Évaluation :
1

Worst moving experience with uhaul to date!

Dominic M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE P. 
Évaluation :
1

first of all the trailer was not there when reserved. faulty wire connection to trailer shorted out and burnt out fuse on truck. had to wait 30 minutes to get the new connection cable and fuse at a different location. Got stopped by police when I had no running lights. no ink for printer to get receipt at rental.

Jude W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angella S. 
Évaluation :
5

Not open on return - due to Memorial Day. There were other vehicles outside the gate too - hope I parked in an ok place. RFG

ROBERT G. 
Non reviews have been submitted for this location.

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