Location was located in a questionable area where all business was handled behind locked doors. Very uncomfortable atmosphere.BILLY E.
Customer Reviews for H&J Auto Sales LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rocky Mount, NC 27801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 11h am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 11/25/2021 - 11/28/2021: Fermé
- 12/23/2021 - 12/27/2021: Fermé
- 12/31/2021 - 1/3/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My was rental was clean,and ready for me to use it, the agent was very a9nd helpful, I will use them again.DANEAST H.
The service at H&J was really warm and friendly. First class!Mark M.
I was charge 100 $more then the quote I was provided online-- I kept asking the lady about it.. because even on the app where I was process my request to pay was showing 100 $less than what she was saying I had to pay. She said there was nothing she could do about it.. I feel I should be credited back that 100 $because I was quote 100 $less for the actual truck???Timothy C.
Le client n'a pas laissé de commentaire.Akilah S.
Le client n'a pas laissé de commentaire.Justin B.
This company of good people reached out to me while traveling and that meant a lot to me. She also offered me some assistance with locating movers to assist me in un-packing my truck. They went over and beyond and I am very appreciative of the courtesy that H & J Auto Sales provided.NIKITA H.
Very professional team to work with made all the transaction easy and smoothMOSTAFA R.
She helped us out when another place didn't bother to show up.Brent L.
Very rude, did not care to help, felt like I was bothering themRobert D.
This was the 3rd location I was given for pickup. 48+ miles from my original requested pickup. The 2nd location I was given for an 8am pickup - didn't setup the reservation for mobile checkin. The truck had to be upgraded to a 15ft truck. There was some mileage credits given but didn't cover the additional miles I had to drive. Nor did this cover the additional 2 hrs of my time nor the additional personal gas in my vehicle to pickup the rental. This review is not a reflection on H&J. My first call to Raleigh traffic control was less than acceptable. Insisted there were no other vechicles - smaller or larger within a 20-40-60 mile radius. But somehow on Saturday 8am when I couldn't pickup at the assigned location Raleigh traffic found a larger truck within 3,5 miles of the location. The 90 miles credit & 50 $credit didn't come close to covering the additional cost of time & money I experienced.Jolynn L.
Very unprofessional at first.. but once I spoke with the nice lady who manage the UHauls I was satisfied.Alexia H.
Le client n'a pas laissé de commentaire.Garry G.
Le client n'a pas laissé de commentaire.BRUSSARD A.
Le client n'a pas laissé de commentaire.BENNETT L.
Nothing, It was a good experience.Brussard A.
Superb customer service .....Lamont W.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Neil E.
Le client n'a pas laissé de commentaire.Garry R.
Le client n'a pas laissé de commentaire.CAROLYN B.
Le client n'a pas laissé de commentaire.CHANSEL M.
Le client n'a pas laissé de commentaire.Benjamin J.
they are great .Eder C.
Le client n'a pas laissé de commentaire.DOUGLAS B.
The location was fine. Getting access to the truck key before they opened was major problems. It took forever and several attempts to get the key from the lockbox. About an hour and a half. Not good at all...DERISE B.
Le client n'a pas laissé de commentaire.Stephanie A.
Le client n'a pas laissé de commentaire.Zachary B.
The truck pulled to the right while driving. Often heard a squealing when accelerating.Joan C.
Key to truck i was assigned was not in the key box when i arrived. I had to wait an additional hour for someone to come and give me key. This placed me an hour behind schedule. This reservation was guaranteed, I have not received a response about the 50 $guarantee I am entitled to.EMMANUEL L.
Make sure the mileage is correct because i got charged 178 for miles I didn't drive plus uhaul didn't refund my money for the two dollies and blankets that I didn't receive. All together uhaul stiffed me for 200 bucks.Jamie N.
Le client n'a pas laissé de commentaire.TOMEKA L.
Le client n'a pas laissé de commentaire.Melissa W.
Very clean equipment, and excellent customer service. Would highly recommend!MATARSHA B.
The proprietor of pick-up location called me before hand to explain the most efficient way to pick up the equipment using the automated pick-up service. This was hugely helpful in expediting the pick up process.Lawrence L.
Tanisha was very instrumental in helping me to get the right truck at the right place and also at the right rate. She spent Preshious time assisting me with my auto transporter. She went beyond the call of duty to ensure that I had a safe trip. Of all the uhaul services, this will be my preferred location and agent for reference ââââânebodean B.
Le client n'a pas laissé de commentaire.Glenda O.
Very courtesy politeLeroy N.
Le client n'a pas laissé de commentaire.Stephen B.
Keep a check on the equipment for as I had to fix the cargo door that was time consuming. I someone had inspected the equipment before I went to pick it up the issue could had already been resolved.Brad P.
Le client n'a pas laissé de commentaire.Shironda B.
Le client n'a pas laissé de commentaire.Spencer T.
Le client n'a pas laissé de commentaire.Quanisha M.
Le client n'a pas laissé de commentaire.Timothy L.
Everything was fine.Ismael J.
Le client n'a pas laissé de commentaire.Shakeema E.
Good peopleAnthony B.
Le client n'a pas laissé de commentaire.Lisa H.
The people at this location were the best. They helped me hook the trailer and do a thorough pretrip inspection.Jeff S.
Y'all was outstanding sectary was on time professional and great y'all was excellent and I we recommend y'all to anyone and everybody wish you all a blessed and wonderful years around GOD BLESS ????Johnnie J.
In the bad part of rocky mount didn't feel safe dropping it off at 8pm they charged us double had to get u haul to fix the problem the whole experience was frustrating and extremely inconvenient will never use u haul service againryan B.
Le client n'a pas laissé de commentaire.Arthur S.
Le client n'a pas laissé de commentaire.Lashann L.
this location was ok. overall experience rated lowPEGGY L.
Le client n'a pas laissé de commentaire.RAY R.
Le client n'a pas laissé de commentaire.RUSSELL R.
Rent clean trucks to each customer and by all means have better attitudes when speaking with customers who are trying to grasp understanding of your company's policies mice's and procedures.shuntaneka B.
Le client n'a pas laissé de commentaire.Warren C.
Very goodCARLOS C.
Truck was damaged check n process took 30 min staff was not friendly at all truck drive was very roughJatovia P.
Awesome customer service!! ThanksPatrick B.
Very friendly and helpful staff. Got me in and out with no waiting. A+JOHN T.
My experience was very good. Just keep doing things to satisfy your customer service and you will be ok. ThanksStanley W.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Darrel F.
I have rented several times in the past, but this company had the best customer service. They were very friendly and knowledgeableKennie T.
Everything was just perfect and the Team was very professional. I really appreciate them working with me at the very last minute.Lynette H.
Le client n'a pas laissé de commentaire.JERMAINE J.
Refer a closer location to return your rental and give better clarification on where to park your rental when returning it.gregory T.
They were closed when I got there but they had a drop off box which was very helpfuldavid C.
They were very friendly an made me feel welcome.MIKE L.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.doris M.
Le client n'a pas laissé de commentaire.Tameika W.
Le client n'a pas laissé de commentaire.maria R.
I was charged for gas when the tank was half full. A full 97 this place is a complete scam and I wouldn't recommend to a friendLATIMAH J.
Le client n'a pas laissé de commentaire.cory P.
Le client n'a pas laissé de commentaire.taylor P.
Le client n'a pas laissé de commentaire.Paul A.
All went well.Kelvin L.
Le client n'a pas laissé de commentaire.Dorthy A.
The pickup location wasn't in the best part of town. Then on top of that, there was an old bag of opened shrimp right next to the truck. Not sure how long it was there but there was a VERY bad small throughout the truck because of it.tara G.
Le client n'a pas laissé de commentaire.Sharon D.
Excellent customer service friendly staff best u haul experience i have recieved in yearsWilliam F.
From the first call I made yesterday to reserve a truck until today when I droped it back off, my experience was top notch, the professionalism, and the great attitude told me that I chose the right location, and I'm so glad I did. The whole process was quick and thorough. Big cudoz to Tanisha Jones and the entire staff. I will always reserve at this location.Deetta H.
Le client n'a pas laissé de commentaire.sidney B.
Le client n'a pas laissé de commentaire.DERRICK H.
Nothing to improve. Very friendly staff and clean and well maintained equipment. Very pleased with my experience here and looking forward to dealing with them again.MICHAEL S.
the employees did not help load the car on the transport. or give any safety advice. I was on my own. the whole ordeal was 1 1/2 hours.philip B.
At the H&J Auto Sales LLC. Location there is nothing to improve the service. Very friendly and was treated like a king when entering the building. I have rented from different locations in NC and H&J Auto Sales LLC. By far is the best location in NC. I plan to do alot more business at this location and going to let everyone I know about them. From a very satisfied customer: DJ UNCLE MIKE of Rocky Mount,NCMICHAEL S.
Outright ugly and bad customer service at this location. Criminal customer service from H& J. Auto Sales, LLCWilliam G.
Thank You Awesome Customer Service !!!!PATRICK J G.
Le client n'a pas laissé de commentaire.EDDIE L.
Le client n'a pas laissé de commentaire.Dorothy A.
The individuals who handled the initial reservation and pick-up/return were very helpful and courteous making my rental experience very pleasant.Robert K.
I picked up the truck from H&J Auto Sales here in Rocky Mount, North Carolina. The rental agent was courteous, friendly, and professional. I would be going back to the same location if I need to rent another truck.lloyd B.
Not muchPravin P.
Le client n'a pas laissé de commentaire.Ethelene C.
The equipment, service, and communication from H&J Auto Sales, LLC was superior! The UHaul app however does have clitches in it. I was given the wrong information for the location of the key and upon trying to return the vehicle, the app got stuck in a loop that would not allow me to post pictures of the odometer reading and would cycle back to the home page. Please fix the app for a superior customer experience.Keith P.
Le client n'a pas laissé de commentaire.Leandres H.