Évaluations des clients H&M Citgo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de H&M Citgo

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Tony M. le

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The rental place DID NOT STATE, RETURNS HAVE TO B WHEN OPEN. THEY TRIED TOO GET A 15 DAY LATE FEE WHEN TRAILER WAS RETURNED B4 TIME!!! YOU MEAN TO TELL ME, NOBODY NOTICED EITHER WAY UNTIL 15 DAYS LATER. COME ON. GET REAL!

robert M. le

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Truck had an awful odor. Staff was rude, and was not informed on how to rent a uhaul. My wife had to do all of the computer work for them behind their counter. And after having a reservation they gave our truck away. Thankfully they had one brought in from another location. We were in the middle of trying to evacuate a hurricane. They had no right giving our truck to someone when we had reservations.

Steve K. le

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Le client n'a pas laissé de commentaire.

Kathryn E. le

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H&M should not be used for UHaul rentals. One employee on the store at the time was not familiar with the check out process and could not handle my prearranged reservation. Ended up making a new one with my wife’s info but did it incorrectly which started a whole mess of errors with UHaul from there. Wasn’t a safe location either - multiple abrasive customers to the clerk, who also stated that he had been on the job for one week, but was working by himself.

Matlynn Y. le

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The staff arrived 15 minutes late. Very disorganized. Location was not the best. They did not go over the vehicle with me to determine if there was any damage.

eric W. le

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Le client n'a pas laissé de commentaire.

Nicolas H. le

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They didn’t do a walk around I had to go out of my way to get this one I was supposed to pick up in Morehead nc

Marquez S. le

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Le client n'a pas laissé de commentaire.

Crystal V. le

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I arrived at the location and they did not have my reservation on file, the employee had me come behind the counter at the gas station to help her plug in the reservation information on very dirty and unsanitary laptop. It took over 25 minutes for her or me rather to confirm my reservation. They also did not have anyone to help me hook the trailer up nor could the employee come out and show me how to do it for two reasons that were stated to me , one she was the only person working at the gas station and two she was due to have surgery that day . It took my daughter and I over 20 minutes to hook the trailer up . The running lights did not work on the trailer which, I did not know to check because I have never rented a trailer before myself. I got home shortly before my husband got home from work and informed me that the running lights were not working. This was a huge safety hazard for us because we were traveling at night. Overall, the trailer was a huge help because we have a very big family and we needed all of the storage for our vacation however, I would not recommend this location to anyone and I was completely dissatisfied with the service.

Arther G. le

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Equipment was not legally road ready. Lights were broken.

Glenn P. le

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You could close this location of U-Haul and let the other locations handle his business, because the guy was a complete idiot. I did everything online and all I had to do the pay was run my card, and it took one hour and four times of re-registering for me to finally leave. Not to mention the arguing and grading of other customers while trying to handle me, and smoking.

Jonathan H. le

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Staff member was rude, greeted me by asking "what do you want?" Did not help me hook up trailer to my vehicle (I'd never towed anything before.) Was smoking cigarettes inside the store. Was more concerned with selling other customers lottery tickets/cigarettes than getting my checked in. I will not return to that location.

Douglas C. le

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Le client n'a pas laissé de commentaire.

John B. le

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My reservation was changed 2 days prior to pick up. My chosen trailer was not available at first location despite reservation being placed weeks in advance. UHaul changed pick up to a location 23 miles away. After many calls and getting transferred from agent to agent in customer service, the trailer type was changed and scheduled for pickup at this location. It’s a gas station and convenience store. Attendant found reservation on computer, but couldn’t process it. All my profile info was there including tow vehicle and license. Several phone calls later, I was able to complete process on computer. Trailer was missing wiring harness and I was left to “borrow “ another harness and hook up trailer and lights myself.

Jeremy B. le

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Le client n'a pas laissé de commentaire.

Stanley G. le

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Terminate U-Haul's contract with this location. The was no customer service. After contacting U-Haul Customer Service about an unauthorized charge for Safemove coverage I went to the P/U location to resolve the issue and the P/U location personnel would not talk to me and yell to contact U-haul.

Gail H. le

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Le client n'a pas laissé de commentaire.

Shelly H. le

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Le client n'a pas laissé de commentaire.

Shaqueta A. le

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Le client n'a pas laissé de commentaire.

Johanna G. le

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It did the job-sweet lady working!

rebecca P. le

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Le client n'a pas laissé de commentaire.

andrew P. le

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I entered my own info in computer and hooked up the trailer myself, place too busy.

CARRIE J. le

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N/A

roy D. le

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Just maintain the level of service you now have. You

Malinda W. le

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People were great.

Rodney W. le

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Le client n'a pas laissé de commentaire.

RUTH U. le

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Le client n'a pas laissé de commentaire.

Laura A. le

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Call me

Laura A. le

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Although owner was nice & kind after the fact that corporate had to call him my experience was less than good. I have pics I want you to have. Where do I send them? I had to check myself in on his computer the clerk said he told her to tell me to do it! He wasn’t there. There was no inspection of truck no paperwork nothing. So I took pics! When I returned he did help put car dolly on. Then went to computer and filled out inspection & marked he printed contracts. NEVER happened! His printer wasn’t hooked up! In the beginning I had called the U-Haul company and ask them why did he did my charge card if I had paid in full he told me he needed it because there was a deposit that he needed to have so that’s why I called you all. Come to find out he did not need my charge card that’s why corporate called him in the first place overall what an experience not good. Upon my arrival here to Oklahoma the drop off location has been wonderful everyone so kind and helpful. My U-Haul experience; I’ve rented U-Haul‘s most of my life this is the worst experience and then getting here to Oklahoma was the best thank you for asking

michael D. le

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Dirty. Limited space for return.

PAUL L. le

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This location has friendly and knowledgeable staff. Very good transaction.

ROBERT W. le

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Le client n'a pas laissé de commentaire.