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Shanekia C
Customer Reviews for Handy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was well satisfied with the service & equipment
Terry GThe only complaint is that I ordered a truck with a car trailer ahead of time and when I went to pick it up I had to go to two different places to get them they should’ve had it all at one place
Charles DInstructions poor. Looked for lock box on the truck & didn't see one. Happened to open the unlocked door and they were under the seat. Have communicated 3 times that the equipment I requested for rental was not in the truck, including the day of rental, yet I was still charged for three nonexistent equipment.
Kimberly SGreat service
Robert FMy rental has been turned in. Now issue me my refund
Patricia OFirst location in Forrest City where I had booked my return announced it was no longer taking UHaul equipment. Then, no one at Wynne location 20 miles away. Used app to drop off equipment.
Robert Ndidn’t get my refund.
William BKandy was super helpful and extremely knowledgeable and nice. Will definitely recommend and use again.
Catherine LThe app was easy to use for pickup and return when the location was closed. Prompt responses to my email questions. The scheduling department is fantastic at customer service.
Kay SWindshield was covered is splattered bugs
marvin nIt was a great experience dealing with the Wynne Arkansas location keep doing like you’re doing great job
Jared WThey were closed when I dropped off
Clay TTook 1,5 hours to return this item because of the person working. She was terrible and rude.
Holden BTook 2 and a half hours to pick up because of so many issues and rude and not very knowledgeable staff.
Margo sI had to wait around for someone to come I think the location’s definitely need live help if not a day that your closed or after hours but I still give my overall experience a 10 out of 10 because I needed a truck on Easter Sunday and mobile guided service made it happen
Jessie HWas told that they would check the unit in and send me a confirmation email… After over 2 hours, I drove to the location that is about 2 blocks from my residence, and finally did a online check in as the Rep still had not done what she said she would do. This was supposed to be the attending manager???
Riley GThe U-Haul that I rented was very muddy on the inside
Hope PI was late dropping off at this location. I called to ask about additional charges and I was told it would be $40. The next day I was charged $168. Lady who answered was also rude. I guess it's a requirement to work at a uhaul location.
Mallori Sone of the safety chains designed to connect to the car on the dolly was worn down and the S hook was gone
Richard RTheir system was down so they couldn't give me a confirmation that my rental was completed. I haven't received an email or phone call about getting my money back on the equipment not included in my reservation. The mobile drop off was hard to do because of the cold weather and rain. There was no covered area to park the truck to not be in the rain.
Stephian HFriendly and was in and out very fast!!
Margie GThe facility did nor have any of the supplies I ordered for the move. I ordered a utility dolly, furniture dolly as well as regular dolly. Upon entering the truck the smell of marijuana was very over whelming. I told the agent and she came out to wipe the seats down but to MO PREVAIL!!! I as diagnoses with asthma and COPD. THIS REALLY TRIGGERED OFF MY ASTHMA. I AM YET RECOVERING FROM THIS FLARE
Antanette LBien
Norman HThe truck had an exhaust leak and needed a muffler replaced. Was not taken to the truck for an inspection. The person just filled out the paperwork and told me it was the only 20 foot truck parked in the facility. That is why I did not refuse the truck due to the loud exhaust. Did not realize the fumes would come in the cab until after loading and traveling to destination.
francis bCustomer service was terrible. I was spoken to rudely and was NOT REFUNDED THE MONEY I OVER PAID for mileage. When I ask about it she acted like she didn't know what I was talking about. I've never had this issue before. The previous owners of the Wynne location were always sweet and professional.
Jacqueline SHad trouble checking trailer back in when business is closed
BOB MNothing you were very helpful as always
Peggy HThe office was closed when I returned the equipment
Angela BThe self check in process is horrible
Katrina DAfter our first trailer broke with a bent axle and bad tires, we went to this location and unfortunately, the trailer they tried to rent me also had ruined tires with the rubber worn down and the steel belt clearly showing through the tire. Uhaul needs to do a much better job of maintaining their equipment. We ended up in Forrest City, and that Uhaul and your employees there were helpful and were able to get us a new trailer that was in proper working order
Stone DEverything was awesome!
Kevin WThe only issue was doing the self pick up! It was extremely exhausting!
Henry LMaintain the quality of professionalism you have achieved. And continue to improve.
troy mI had to unhitch the trailer by myself and hurt myself. I was expected to back it into place when I had no experience doing so. No one offered to help in any capacity.
Josephine BMake sure the employee is there when customer shows up@scheduled time to pick up equipment instead of making them wait 30 minutes!
CHARLES BJust had a smell in the back when I picked it up
Tamero PTight parking when pulling a trailer, but good otherwise.
WALTER WGreat staff...brittany
WILLIE CI was over charged on the mileage! I made them aware but never recd a response back! IT SHOULD have been NO MORE than 115 miles and I was charged for 225! THERE IS NO WAY. Also left with 1/4 tank and it was brought back with 1/2 tank of gas. 1306 S Falls Blvd, Wynne, AR 72396 25 N McLean Blvd, Memphis, TN 38104 1 hr 25 min (52,2 mi) via US-64
VICKIE TDont charge me for items I did not request on the original order
CHRISTOPHER WGreat customer service; easy pick up and drop off. Highly recommend this location. Very friendly customer service.
DOUGLAS GVery good experience
MICHAEL WThe customer service was the worst I have ever had. The sales staff in wynne was rude and unorganized. They put me in the wrong truck and gave the truck to me on a quarter of a tank but the paper work reflected full. The truck was nasty and smell of marijuana in the front and back. I had to air and clean the truck out before I put any of my belongings in it. I will tell everyone to never go the the wynne office.
LESLEY SKeep up the great work.
WILLIE HMake driveway bigger
Jamie FThe person who assisted us was not very friendly. I had driven an hour to pick up from this location and asked to use the restroom, she was very quick to tell me No and that it was only for the employees. I would have rather been lied to than to be snapped at like I was not worthy of her facilities. Tell me it's broken or something. Also sitting right when you walked in the door was a fully stocked beverage fridge with a large sign posted - Not for sale for employees only! There was a room directly behind as well as a large area in the desk area which I feel would be more suitable if you are not trying to put cold drinks in front of people. I didn't want a drink however it just seemed a little tacky as it is right in the waiting area of the building. It was just not a friendly or welcoming environment. Thank goodness I won't have to ever rent from her again.
OTIS RProvide better and clearer communication upfront, don't change locations at the last minute, return phone calls, make wait times on phone shorter, and when a customer orders blankets, ACTUALLY PROVIDE them!!!! I'm still mad about that ten dollar charge and the inconvenience of not having them!
Ashley PMy trailer was already rented when I arrived, but no one came out to make sure the trailer hooked up properly. Not very helpful. They pointed out the window and said, "it's that one with the number *****."
JUSTIN GToo long of a wait
LAUREN BVERY frendly helpful service.
KIRK Mstaff friendly, eqiomnet in reahy cundution
CARL LI told them when renting trailer wanted 1WAY WROTE RECEIPT RETURN SAME PLACE CHARGED ME DOUBLE
DENNIS W