I wouldn't recommend this place to my friends. I would just be giving them the headache i delt with. They changes my whole reservation. Then didnt even bother to tell me about it. I had to call customer service for help. Poor customer on the person who was at the office at the ime of pick up in battle mtn.
Melissa C
Customer Reviews for Haneys Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They weren't even open but we're there to do inventory and help us anyways they were awesome
tim hTransparency and professionalism I have use u-haul many years and never have I experienced such bias and poor customer service. As I didn't with both Battle MTN. And the Elko NV 3701 Sundance location.
James MEverything was perfect
DARREL GIf you're gonna let people rent in this small through the Internet, make sure what you offer is available and if it isn't make sure they know before the day of. And be able to offer something comparable. Also when a customer rents and drops off the equipment, that it actually gets put in the computer as soon as it's returned. It's been 4 days since I returned and still not showing I did and no refund from the amount they held on my checking account. This is un-acceptable..
Tara AThe first trailer had a problem with the lights, they switched trailers to one w functioning lights, but the dealer didn't switch numbers in the system. When the trailer was returned, it wasn't added back into the system correctly because of the 1st dealers oversight. Then uhaul took $714 out of my checking account, claiming it wasn't returned properly. I WANT MY MONEY BACK. THIEVERY
Dona HSuper nice and helpful Thank you
Amy YGood people and great store!
Tabatha GAlways friendly and helpful!
Scott SEnough said!
Karen SThis business has many storage sheds on the property. This only leaves a small area for double parking the rental equipment.
micheal BThe agent that helped me was very knowledgeable of the equipment and answered all my question... I would highly recommend then to rent an uhaul from this place of business....thank you for asking me.
Christopher WThe truck was dirty and had a couple of hundred miles more than said on the paperwork, and the truck was on E once again paperwork said the truck had 5/8 of a tank. Disappointing...
JAMIE RAll was great went well
bill hVery helpful and friendly.
Keith HThat someone would walk out and help hook the trailer up. At least for someone like me who doesn't really know how.
Debbie GI originally had planned to pick up my U-Haul trailer in Elko Nevada and I had reserved it and you guys told me it’s gonna be ready and when I went to go pick it up you guys told me it wasn’t there that the closest one was in a town over and I had to go pick it up three hours away and I asked for a discount and the lady told me no I asked if I was going to get reimbursed for the gas and she told me no
Joel PAll good at drop off location
Daniel KNothing negative at all. Alicia at Haneys Furniture was very helpful and accommodating to our needs.
David SParking area for uhaul could be lit up better. Key drop box was not mounted anywhere had a very hard time finding it.
Dylan LCassandra was very helpful
MICHAEL CThe truck was dented and ruined in all sorts of ways
nicholas pExcellent Patient And Professional staff at Battle Mountain location
Imad DThe truck cab and windshield were extremely dirty. I cleaned them myself. Long wait time in line for Uhaul rental. This Uhaul location doesn't open Until 10am which was inconvenient especially when trying to load and drive in the daylight hours. 7AM open time in this type of business is more the norm. Overall disappointing experience at this location
Michele sFast, no hassle check in. Very busy location in a VERY small town.
Dawn RThe owner of the office is rude and her other staff don’t care nor know how to treat customers
Jackie BIt was easy to drop it off after spending over an hour on the phone trying to change our drop off location to what was originally requested.
NATHANIEL Mcharged for an extra day i did not use
Aaron AThe pick up and finally the drop off in Battle Mountain locations were suitable and professional. The logistics of the corporation staff, who without knowledge of the distances one must travel, seemingly don't care that fuel, equipment use and travel times for the customers are as valuable as the rented equipment!!
Kip MGreat location, great staff.
RICHARD AWe were told to drop the truck off at a U-Haul location on Garden Hyw in Yuba City that does not exist! Wasted 2 hours trying to return the truck. Finally took it the the Colusa Hyw U-Haul.
KATHLEEN NSpecial Thanks to Alicia & Sandra who assisted me with my UHaul rental!
BARBARA cAmazing customer service love the location. Super friendly people
CLORRESSA LAbsolutely the best customer service!
Eric GOriginal trailer I reserved had a worn out tire (no tread and metal cords showing. Customer service representative went above and beyond to remedy the situation, in spite of company policy that did not allow the faulty tire be replaced.
Andrew LWould like to thank them for their patients, I had to return the trailer that I had got and. Hangs plans when my wife bought a sectional so had to call and change in the middle. Would like to thank them for the understanding
RALPH A1 - Maintain trailers better - I had to fix a taillight that fell out of it's socket. It has been taped in place. 2 - Longer light wiring on some trailers. The nice people supplied an extension, but it should be permanently attached. 3 - Your "waiver", as explained to me, means that; if a tire/wheel comes off your trailer and caused an accident, then, I am responsible. Get real ! Maintain YOUR equipment, and a "waiver" won't be necessary. Because of this, You have lost ANOTHER (very vocal) customer ! ! !
JAMES MTruck cab and windows had something smeared all over them. The cargo box was filthy with trash all over.
Daniel RAlways friendly and helpful.
Scott SNothing customer service is great
ruiz rit was a little hectic, but overall good service; i received the incorrect paper-work. i attribute some of this to the current crisis.
THOMAS DOil and water need to be checked out before given out.
Patrick BFast and friendly service!
Scott SFast and Friendly service!
Scott SI had a reservation to pick up truck in Winnemucca Nevada. Thank goodness I checked in early and was told their contract was not renewed so I could not rent. No one bothered to contact me to alert me to this. This failure to communicate on the part of U-haul created quite the crisis for me. The dealer in Battle Mountain saved the day by arranging for me to pick up there over an hour away. Because of the emergency they were able to quickly secure a truck which explains why it was not cleaned and they were not aware that the truck pulled to the right and the left tail light was out on the trailer. I was stopped by an officer in Oregon. Thank goodness he was friendly and professional and i did not get a ticket. While U-haul did give me a discount for the extra time and trouble I am deeply disappointed by the lack of communication on the front end about not being able to pick up the equipment in Winnemucca that i had a reservation for.
Dennis PCustomer service was awesome!!
Roger G