Customer Reviews for Hanmer Kwik Way
(U-Haul Neighborhood Dealer)

198 évaluations

1-7 Cote Blvd   Hanmer, ON P3P1X5

(705) 969-4589

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(705) 969-4589

1-7 Cote Blvd
Hanmer, ON P3P1X5

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

actually the trailer is not good for the breakdown vehicle, its hard to move up the car because their is no electric winch to pull the car going up to trailer

JONATHAN C 
Évaluation :
3

The only problem was that the rate was misrepresented. Both the person and advertised rate behind the counter were wrong. I was quoted 39,99$ but the final bill showed 49,95/day. The person working said there was nothing he could do because it is U-haul that dictates the pricing. The rating would have been above average or excellent if the pricing was right.

Daniel l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josee V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob b 
Évaluation :
5

Perfect for what we needed friendly staff and very affordable

Marc C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barbara C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon L 
Évaluation :
2

Le client n'a pas laissé de commentaire.

marc a 
Évaluation :
4

The drop off in Hamner is in a convenience store. We cleaned the cab before drop off and left more fuel than required. There were extra kilometres we had to pay for iand had to change from miles to kilometres to get it right. We checked the clerks numbers and all worked out. We thanked him for his patience. All and all we are very pleased. Thx!

Steve T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula m 
Évaluation :
5

The trailer I rented did not have a way to lock to truck hitch

Daniel G 
Évaluation :
3

My initial reservation was for a 6x12 trailer only to be told two days before that the trailer would not be available and I could take a 5x8 instead. Had I wanted a 5x8 I would have booked it. We ended up needing to rent two5x8 trailers to move my sons and his friends contents as a result. I would not recommend u-haul to anybody if they really need to get what they booked

Martin G 
Évaluation :
4

Excellent service from attendant.

Mitch H 
Évaluation :
4

They were polite and courteous. I have dealt with them a few times and I would do it again.

Marc L 
Évaluation :
5

Faster registration for owners

Joanne D 
Évaluation :
4

Trailer had garbage left in it by prior renter

Robert L 
Évaluation :
1

Miles on truck didn't match up whAt was suppose to be. They tried charging me over $500 for my rental when didn't even use 50 miles. Had to deal with customer service to get it rectified. Sent her the two images I had of the speedometer as proof with time stamps. The person working at this location was highly unprofessional and shady. I will never be back to this location again and will drive an extra 20 minutes to have better service and no issues. I regularly rent from uhaul and this was highly unacceptable.

Michelle W 
Évaluation :
5

No improvements required, great service. Thank you

dan e 
Évaluation :
5

great customer experience

Dale M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Z 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric S 
Évaluation :
5

In 5 tries to get through to UHaul customer service on the 1-800, I was on hold much too long. When someone would finally answer, they would then put me back on hold never to return. In another instance, the phone simply hung up on me. I would suggest a system where a customer can leave a message for a return call in queue or at least getting the phone number in case the line gets cut off to then be able to call back the customer.

Vince L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi V 
Évaluation :
2

-I had to shovel 1,5 feet of snow out of the trailer and I front of it and the trailer was stuck in the ice - I had to chip it away to get going. Took about 45 min. -The rental process took over 40 minutes that's way to long. I find it very weird to need to register my ID to rent a trailer. I understand something that you drive you would need to do that, but not a trailer. Furthermore, I feel it's extremely unsafe for an employee to use their personal cell phone to register my ID.

ERIC B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine D 
Évaluation :
3

The vehicle was parked in an area of ice and was very difficult to remove from it's parking spot. Agent dis assist with salt and shovel but some system of keeping the parking spots clear would be a good idea.

Paul L 
Évaluation :
3

Equipment was in good working order. But it was a little dirty and the fuel was a little off. Fortunately your app allowed me to take pictures of such deficiencies as to not be penalized when the equipment was returned in the same order it was in when it left. Although I did sweep it and cleaned it. Merci.

Marc L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J 
Évaluation :
1

- Have equipment ready for use and clean - damage clearly marked and up to date on each vehicle - use appropriate payment methods as per Uhaul specifications - better train employees on customer service and Uhaul practices

Matthew L 
Évaluation :
5

drivers side windshield washer fluid [prt squirted to front of truck not windshield had to stop several ti,es and pour water on windsheild to clean it

DON G 
Évaluation :
4

All was very good, how ever a better job on snow removal around the trailers may help improve the experience. Merci

Richard M 
Évaluation :
1

Clean the snow off the truck and at least warm it up. Reservation cost is pointless when it costed well over that. My experience with uhaul previously was 100 times better. Won't recommend this location.

Steph C 
Évaluation :
2

Car hauler was buried in snow, had a right rear flat and tail lights did not work..

BOBBY L 
Évaluation :
5

Excellent service from the 2 Gentlemen that served me. I would highly recommend the location to anyone. Merci

sam s 
Évaluation :
1

Le client n'a pas laissé de commentaire.

sarrah c 
Évaluation :
5

All went well once cleared snow on truck & tires! Np all good!! Tks FEM

frank M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joe L 
Évaluation :
4

Everyone was good to deal with

RIENGUETTE S 
Évaluation :
3

We requested for the truck to be dropped off at another location the uhaul company switched drop off location and let me know via text message which I did not receive during our out of town move. Went to location we drop of tow dolly as we didn't have the room for it and they had no idea later found out change of location and dropped off dolly. The day after when we went to drop off the truck at the location they picked the location had no idea and no room for the truck which took a lot of phone calls etc for them to figure out. We were then charged over $30 for the extra miles it took to get to the location THEY a picked and made us go to. When I called to complain they told me they'd call the drop off location and see if I could get money back and left it at that. SOOOO would not recommend.

Kyle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS D 
Évaluation :
3

Trailer wiring harness was worn and lights kept kicking off. 3 lights were burnt out and 2 tires were nearly bald

WILLIAM R 
Évaluation :
5

Nothing needs to be changed.. The guys were great. The car hauler was in great condition and towed like it wasn't there. Without question I'll rent from this location every time..

BARRY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S 
Évaluation :
1

Fuel gauge discrepancy total said 130 on final bill but total paid was 202 not impressed and not my first issue..

Josh M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve M 
Évaluation :
5

Excellent staff and service

Jim S 
Évaluation :
4

After hours rental if possible everyone works till 5 and thats when it closes

JAMES C 
Évaluation :
5

Put jacks on the trailers before someone gets hurt trying to lift the thing on to the ball hitch.

sam h 
Évaluation :
1

The trailer I reserved as well as equipment and blankets were not available when I arrived. This has been the worst moving experience. I had to go to a different location for a trailer and never did get any accessories.

ed l 
Évaluation :
5

Good equipment. Tokk a while to do paperwork due to confusion on size of trailer vs ID number

Robert L 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kia S 
Évaluation :
5

Very friendly courteous staff

helmut b 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reeves G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbie B 
Évaluation :
2

The gentleman at the counter had no idea what he was doing. He kept looking out the window saying "ah", "ah". When asked a question, he couldn't answer because he didn't know.

Julie G 
Évaluation :
5

Nothing, everything went great!

ramesh k 
Évaluation :
3

Language barrier. Confusion on protocol so lots of time wasted waiting for a manager. Was too busy to walk around the trailer with me so I took my own photos.

Robert D 
Évaluation :
3

Get tounge jacks on trailers. They are heavy to lift. And I also had to replace light plug in on trailer due to broken wires

st g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcel b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B 
Évaluation :
5

Everything was fine other than I couldn't pre register /do paperwork a day or two prior to the rental. Also it's a good thing my son was with me on rental day as I don't have a cell phone and this was required to scan my driver's licence.

raymond g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald C 
Évaluation :
1

I’ll never use uhaul again, I feel like I’ve been scammed, charged me $518 for a truck I had for 5hrs

PATRICK B 
Évaluation :
5

Nothing keep up the good work (A+)

ROLAND H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rachell l 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyle S 
Évaluation :
5

People there go above and beyond to make you feel comfortable. Excellent service à la clientèle. Explained the product options very clearly. Well done

paggy l 
Évaluation :
5

The cup holders in the center console area were pretty dirty. Furthermore, I was unable to upload or change any information on my online contract during registration.

JOEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry S 
Évaluation :
3

A more simplified contract agreement, important information should be easily seen and interpreted to facilitate the experience. A pdf checklist of all steps and information required to meet U-haul's rental rules would be helpful. Store clerk was unfamiliar with the system, and should have had support from U-Haul rather than the frustration of having to call and verify all the information myself.

jp l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C 
Évaluation :
5

The first trailer had a flat tire but they gave me a different trailer and everything worked well. The staff were friendly and quick.

Neil L 
Évaluation :
5

I was booked to pick up st Tommy's car wash in sudbury. My vehicle was not there. Told to go to dealer on Notre dame no vehicle there either however they found vehicle in hammer. Overall horrible experience

SCOTT B 
Évaluation :
5

More room to park larger units such as the 26 footer

RICHARDV C 
Évaluation :
4

The enclosed trailers should have tongue jacks really front heavy and hard to hook up by yourself

st g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO-ANNEMARIE B 
Évaluation :
2

The trailer I reserved was not there, I was told to call uhaul and that's it. So I went back and just got a much larger trailer because it's all they had. Costed more money and the trailer tie downs were broken on one entire side of trailer and it was dirty inside .

JAMESJOHN E 
Évaluation :
3

Staff not familiar with rental procedures had to call manager. No one walked me through the proper use of the straps luckily there is a youtube video

ROBERT B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael e 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce B 
Évaluation :
4

Nice new eqipment in excellent order

robert l 
Évaluation :
1

I was not impress with pickup location. I was told when I booked the uhaul that I wouldn't need a receiver and balls that it was supplied. But I had to go back into town and buy both. When I return I had no help hooking up the trailer which was extremely difficult. I will never rent from uhaul again.

John B 
Évaluation :
5

All was as expected.

PAULETTE L 
Évaluation :
1

My husband's license was expired (1 month) when he went to pick up our reservation so he was denied the uhaul. He renewed his license online at the location and showed the worker proof but was still denied the uhaul. The worker would not update the license in the system and told him to leave. While waiting in the parking lot on hold with Uhaul (phoned the 1800 number) the worker asked him to leave the parking lot multiple times (he was not doing anything) and then called the police on my husband. Once police arrived and accessed the situation, the police officer explained to the worker that my husband had a valid reservation and valid license so there was no legal reason to deny him the uhaul. After 2 hours of this nonsense we were finally able to leave the uhaul. This worker needs to be reprimended and other workers need to be trained on how to update a drivers license on your system.

Alen A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hugh g 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey H 
Évaluation :
1

My trailer was not at this location. Without checking the person's ID, they released my trailer to someone else. Very frustrating. I also was not offered any solution to the issue. I happened to see the same size trailer at a different location and was able to solve my own problem. I was given the reservation guarantee when booking but was not given the $50 when the guarantee was not satisfied. I have to rent trailers over the next month as we are moving and am very disappointed with my experiences to this point.

ANDREWRONALD J 
Évaluation :
1

Our truck wasn't there! And we had to go with a different size that was far away. We were told we wouldnt be charged for the increased truck size, but when we picked it up we were charged another $50. And the has definitely cost us more. The first 2 numbers customer service gave us to get someone to help us find a new truck just had answering machines. No one to help us. Horrible experience.

Kelvin M 
Évaluation :
5

More information about the inside of the vehicle on website. What kind of tie down is required. That the inside length is the total with the over the cab section. More information for the unaware customers.

KIMBERLY H 
Évaluation :
5

everything is great !!

Andy S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin S 
Évaluation :
4

If my Refund appears in my Credit card I'll be very Happy. If I may say Maybe next time Make sure the Person is Trained Properly so this doesn't happen again I was Pretty stressed out about the amount SINCERELY TAMMY HOULE

JASON Y 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katie B 
Évaluation :
1

The hanmer location lied to me about price. I had to call costumer service twice. They rented out my truck for the morning that I was suppose to get. Giving me the truck for only half a day, yet still had to pay for the whole day. After I brought the truck back, they were rude, and didn't seem to know the meaning of personal space. I will never recommend the hanmer location. They make uhaul look bad.

Rejean T 
Évaluation :
3

We were misinformed by clerk, with regards to the billing process; I think he was actually misinformed or the language barrier caused the miscommunication. Based on the information provided to us, from the clerk and a quick calculation concerning fuel; it fell within budget. Had I been properly explained how they bill (I now know that it's BASED ON MILEAGE AND NOT A SET AMOUNT WITH AN ALLOWANCE OF MILEAGE!!!) I would not have committed to renting the vehicle; I would have taken my chances with my own truck and trailer! I only thought of an enclosed vehicle because of the possible weather.... This rental cost me $691 for the rental and $280 in fuel; the fuel cost was actually what I budgeted for, in all fairness. But for that price, I could have gotten it shipped and delivered TO ME and saved the day of driving. When I arrived back home, from returning the rental, I reached out to U-Haul costumer service, to explain this issue and hopefully work towards an amicable resolution. I ought to have known that this interaction would be just as deflating as my experience with using their rental service. She pretty much, in a nutshell, told me I'm SOL!!!! I WOULD NOT RECOMMEND THEIR SERVICE, nor will I EVER use it myself again and I WILL let EVERYONE know how horrible my experience was, as well as their nearly FRAUDULENT tactics. We're contacting the credit card service provider to initiate a dispute case against U-Haul. I'm also considering filling a complaint with the BBBC (Better Business Bureau of Canada).

STeve h 
Non les évaluations ont été soumises pour cet établissement.

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