Le client n'a pas laissé de commentaire.DENIS D.
Customer Reviews for Hanmer Kwik Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Trailer wiring harness was worn and lights kept kicking off. 3 lights were burnt out and 2 tires were nearly baldWILLIAM R.
Nothing needs to be changed.. The guys were great. The car hauler was in great condition and towed like it wasn't there. Without question I'll rent from this location every time..BARRY C.
Le client n'a pas laissé de commentaire.Cory S.
Fuel gauge discrepancy total said 130 on final bill but total paid was 202 not impressed and not my first issue..Josh M.
Le client n'a pas laissé de commentaire.Steve M.
Excellent staff and serviceJim S.
After hours rental if possible everyone works till 5 and thats when it closesJAMES C.
Put jacks on the trailers before someone gets hurt trying to lift the thing on to the ball hitch.sam H.
The trailer I reserved as well as equipment and blankets were not available when I arrived. This has been the worst moving experience. I had to go to a different location for a trailer and never did get any accessories.ed L.
Good equipment. Tokk a while to do paperwork due to confusion on size of trailer vs ID numberRobert L.
Le client n'a pas laissé de commentaire.Kia S.
Very friendly courteous staffhelmut B.
Le client n'a pas laissé de commentaire.Reeves G.
Le client n'a pas laissé de commentaire.Abbie B.
The gentleman at the counter had no idea what he was doing. He kept looking out the window saying "ah", "ah". When asked a question, he couldn't answer because he didn't know.Julie G.
Nothing, everything went great!ramesh K.
Language barrier. Confusion on protocol so lots of time wasted waiting for a manager. Was too busy to walk around the trailer with me so I took my own photos.Robert D.
Get tounge jacks on trailers. They are heavy to lift. And I also had to replace light plug in on trailer due to broken wiresst G.
Le client n'a pas laissé de commentaire.marcel B.
Le client n'a pas laissé de commentaire.Bob B.
Everything was fine other than I couldn't pre register /do paperwork a day or two prior to the rental. Also it's a good thing my son was with me on rental day as I don't have a cell phone and this was required to scan my driver's licence.raymond G.
Le client n'a pas laissé de commentaire.Victoria H.
Le client n'a pas laissé de commentaire.Gerald C.
I'll never use uhaul again, I feel like I've been scammed, charged me $518 for a truck I had for 5hrsPATRICK B.
Nothing keep up the good work (A+)ROLAND H.
Le client n'a pas laissé de commentaire.rachell L.
Le client n'a pas laissé de commentaire.Kyle S.
People there go above and beyond to make you feel comfortable. Excellent service à la clientèle. Explained the product options very clearly. Well donepaggy L.
The cup holders in the center console area were pretty dirty. Furthermore, I was unable to upload or change any information on my online contract during registration.JOEL J.
Le client n'a pas laissé de commentaire.Gerry S.
A more simplified contract agreement, important information should be easily seen and interpreted to facilitate the experience. A pdf checklist of all steps and information required to meet U-haul's rental rules would be helpful. Store clerk was unfamiliar with the system, and should have had support from U-Haul rather than the frustration of having to call and verify all the information myself.jp L.
Le client n'a pas laissé de commentaire.JEFFREY C.
The first trailer had a flat tire but they gave me a different trailer and everything worked well. The staff were friendly and quick.Neil L.
I was booked to pick up st Tommy's car wash in sudbury. My vehicle was not there. Told to go to dealer on Notre dame no vehicle there either however they found vehicle in hammer. Overall horrible experienceSCOTT B.
More room to park larger units such as the 26 footerRICHARDV C.
The enclosed trailers should have tongue jacks really front heavy and hard to hook up by yourselfst G.
Le client n'a pas laissé de commentaire.JO-ANNEMARIE B.
The trailer I reserved was not there, I was told to call uhaul and that's it. So I went back and just got a much larger trailer because it's all they had. Costed more money and the trailer tie downs were broken on one entire side of trailer and it was dirty inside .JAMESJOHN E.
Staff not familiar with rental procedures had to call manager. No one walked me through the proper use of the straps luckily there is a youtube videoROBERT B.
Le client n'a pas laissé de commentaire.michael E.
Le client n'a pas laissé de commentaire.Bruce B.
Nice new eqipment in excellent orderrobert L.
I was not impress with pickup location. I was told when I booked the uhaul that I wouldn't need a receiver and balls that it was supplied. But I had to go back into town and buy both. When I return I had no help hooking up the trailer which was extremely difficult. I will never rent from uhaul again.John B.
All was as expected.PAULETTE L.
My husband's license was expired (1 month) when he went to pick up our reservation so he was denied the uhaul. He renewed his license online at the location and showed the worker proof but was still denied the uhaul. The worker would not update the license in the system and told him to leave. While waiting in the parking lot on hold with Uhaul (phoned the 1800 number) the worker asked him to leave the parking lot multiple times (he was not doing anything) and then called the police on my husband. Once police arrived and accessed the situation, the police officer explained to the worker that my husband had a valid reservation and valid license so there was no legal reason to deny him the uhaul. After 2 hours of this nonsense we were finally able to leave the uhaul. This worker needs to be reprimended and other workers need to be trained on how to update a drivers license on your system.Alen A.
Le client n'a pas laissé de commentaire.Pascal T.
Le client n'a pas laissé de commentaire.NATALIE G.
Le client n'a pas laissé de commentaire.hugh G.
Le client n'a pas laissé de commentaire.Jeffrey H.
My trailer was not at this location. Without checking the person's ID, they released my trailer to someone else. Very frustrating. I also was not offered any solution to the issue. I happened to see the same size trailer at a different location and was able to solve my own problem. I was given the reservation guarantee when booking but was not given the $50 when the guarantee was not satisfied. I have to rent trailers over the next month as we are moving and am very disappointed with my experiences to this point.ANDREWRONALD J.
Our truck wasn't there! And we had to go with a different size that was far away. We were told we wouldnt be charged for the increased truck size, but when we picked it up we were charged another $50. And the has definitely cost us more. The first 2 numbers customer service gave us to get someone to help us find a new truck just had answering machines. No one to help us. Horrible experience.Kelvin M.
More information about the inside of the vehicle on website. What kind of tie down is required. That the inside length is the total with the over the cab section. More information for the unaware customers.KIMBERLY H.
everything is great !!Andy S.
Le client n'a pas laissé de commentaire.Kevin S.
If my Refund appears in my Credit card I'll be very Happy. If I may say Maybe next time Make sure the Person is Trained Properly so this doesn't happen again I was Pretty stressed out about the amount SINCERELY TAMMY HOULEJASON Y.
Le client n'a pas laissé de commentaire.Katie B.
The hanmer location lied to me about price. I had to call costumer service twice. They rented out my truck for the morning that I was suppose to get. Giving me the truck for only half a day, yet still had to pay for the whole day. After I brought the truck back, they were rude, and didn't seem to know the meaning of personal space. I will never recommend the hanmer location. They make uhaul look bad.Rejean T.
We were misinformed by clerk, with regards to the billing process; I think he was actually misinformed or the language barrier caused the miscommunication. Based on the information provided to us, from the clerk and a quick calculation concerning fuel; it fell within budget. Had I been properly explained how they bill (I now know that it's BASED ON MILEAGE AND NOT A SET AMOUNT WITH AN ALLOWANCE OF MILEAGE!!!) I would not have committed to renting the vehicle; I would have taken my chances with my own truck and trailer! I only thought of an enclosed vehicle because of the possible weather.... This rental cost me $691 for the rental and $280 in fuel; the fuel cost was actually what I budgeted for, in all fairness. But for that price, I could have gotten it shipped and delivered TO ME and saved the day of driving. When I arrived back home, from returning the rental, I reached out to U-Haul costumer service, to explain this issue and hopefully work towards an amicable resolution. I ought to have known that this interaction would be just as deflating as my experience with using their rental service. She pretty much, in a nutshell, told me I'm SOL!!!! I WOULD NOT RECOMMEND THEIR SERVICE, nor will I EVER use it myself again and I WILL let EVERYONE know how horrible my experience was, as well as their nearly FRAUDULENT tactics. We're contacting the credit card service provider to initiate a dispute case against U-Haul. I'm also considering filling a complaint with the BBBC (Better Business Bureau of Canada).STeve H.
Le client n'a pas laissé de commentaire.steve F.
The dolly did not work as the vehicle was too wide. The system showed it being ok so I just feel as I didn't use it i shouldn't have had to pay for it. That's all !brian D.
Location had good choice of trucks for the smaller area it serves. Staff when returning equipment was great but, when first picking up in the morning staff was not on the ball and could not fulfill the rental of all the moving pads. Equipment did the job but interior was not 100 % cleaned, would really appreciate a quick spray and wipe not just to make it more pleasant but for sanitary purposes as well.Carter L.
Not anything specifically you related but perhaps try to find a way to keep the wipers clear under heavy snow. I had to stop multiple times on a busy highway to clear them with windshield heat on full blastMikhail V.
The equipment was old and the strap winder was broke, making it very tough to strap and unstrapADEKUNLE A.
Le client n'a pas laissé de commentaire.JENNAEC G.
We had the rental for 2 days, on the second day I had gotten a call from another location wondering where the uhaul was, I had informed them the driver was dropping it off where we picked it up and they tried to tell me it was due at their location over 30 kms away. I tried to call the driver to get him to drop it off to them but he had already dropped it off. The other location called me again telling me they had a customer at their location waiting for it and they were mad. I said the driver wasn't answering their phone, and my contract didn't have a drop off location listed. Plus we live down the street from where we picked it and dropped it off so we weren't going to drive all that way to bring them their uhaul. The representative at the other store rudely hung up on me. PLUS we had rented the uhaul originally in a whole different town but they had canceled it on us so the driver had to pick it up here and drive it 3,5 hours to where we needed it!!!!! Just a shitty experience with uhaul as a whole. The location we had rented from was wonderful tho.Brandon E.
Le client n'a pas laissé de commentaire.sal C.
Le client n'a pas laissé de commentaire.ADAM B.
This Kwik Way depot on Cote in Hanmer is a joke. Wasnt told of hundreds of dollars of extra fees until I was ready to drive away with the truck. I had 3 different in correct return dates issued, I spent 2 hours waiting in a queue for uhaul customer service who turned out to be useless. Truck was filthy with spilt Pepsi and water floating in all the console storage areas, truck was not cleaned after prior usage. Uhaul is a rip off dont use them ot goto this kwik way with employees that can't create a proper contract and dont communicate all costs to you. RIP off.TIMOTHYD L.
The car haulier I rented crank work to put it on my truck then that was it when I brought it back four hours later I couldn't get it off my truck crank was not working how would I know not stores fault but someone should've checked the crank make sure everything was working goodRENE R.
when hitching the trailer to my truck the crank was very hard to maneuver I needed to apply lubricant in order to make it easier to remove. Also the total for renting the trailer was 71 dollars and a few cents but the owner kept the deposit of 75 without giving me the change. It is not that it is a big amount but it is not his to keep. There was also a language barrier I had a very hard time understanding what was being said to me. Not sure if I would recommend this placePAULINE P.
Le client n'a pas laissé de commentaire.ROMEOALAIN F.
They did not help me hook up the trailer and it took 20 minutes to get the trailer. I uploaded all my information before picking up to cut the wait time and it still took too long.Michelle K.
I rented a car dolly and the straps are worn and fraidMike H.
Le client n'a pas laissé de commentaire.michel L.
Service was professional and friendly. He gentleman that took my order was busy and said he would call me back, and 3 minutes later he did!!! Greatly appreciated. MerciMichael M.
Truck was filthy, had garbage on floor. Someone had spilt coffee or juice on the floor, was a cigarette butt. Obviously no cleaning. Obviously should have been done specially with COVID-19. The lady in the morning was awesome to deal with. The man who was there when we returned the vehicle was lazy as hell. We had to go take pictures of the truck and bring them back to show him, even though there was 2 of them working. I am in poor health with copd so walking back and forth was exhausting. I found it extremely rude that they were not talking English, when they were conversing about the truck.Sherry D.
Truck is in some serious need of TLC. Truck dirty, engine has a whine that sounds like the power steering pump is going to explode. My order had to be updated more than a couple times because the employees where i ordered the truck and trailer from have no idea what they were doing. They even failed to mention that mileage was a part of the bill. Extremely dissatisfied with the service and will think more than twice before calling againryan P.
Le client n'a pas laissé de commentaire.Kevin N.
my rental was changed 3 times with 3 different locations AND 3 different sized trucks, this was a very stressful and awful experience. I hope UHAUL head office fixes there protocols. It is stressful enough to move in general without having to worry about your truck being cancelled and changed 3 times. I will not recommend UHAUL in general due to this poor service. The location I finally got my truck from was ok to deal with. They serve their customers for their store before helping someone in puck up dept. Waited 20 min for paperwork before pick up and 20 min to drop offJoanne L.
Rental experience went well, so nothing to addBrian L.
Le client n'a pas laissé de commentaire.Diane L.
I rented it got to my place had to get the ratchets working as thay wherer seized up paid 85 bucks for me to have to fix it befor yousinf it will never rent one agenEric L.
Le client n'a pas laissé de commentaire.Brandyn G.
Le client n'a pas laissé de commentaire.RON H.
Awesome. Very friendly guygerry C.
The truck had garbage tail light was out i replaced it they said id be imreinbursed but they guy at the location lied and said he reimbursessed me the diffrence n id see it on the receipt he emailed me but he did not.christina M.
Le client n'a pas laissé de commentaire.Joyce M.
waited 30minutes in store, they kept helping other customers instead of helping me first to complete my rental. they didnt even do it right as they did not enter my plate # or credit card info.james B.
Le client n'a pas laissé de commentaire.MARK V.
Le client n'a pas laissé de commentaire.angela D.
Le client n'a pas laissé de commentaire.Serge D.
Good location, good staff. Fair variety of equipment. Improvement needed on uhaul internet or service end as the process of trying to make the transaction go through failed multiple times and a 2minute process took 20 minutes, not location fault but uhaul itself.Carter L.
Had great difficulty understanding the employee. He was contradicting himself. One minute he needed a credit card and the next he he didn't. I had completed the express checkout online and he tried to charge me twice. Charged me an extra $20 on the rental and have yet to see this reflected on the receipt.Melanie F.
Language barrier caused an inconvenient mix up at pick up time. All efforts were made by uhaul associate to correct and 2hrs later we had a truck and completed the move, later than desired, successfully.sonja G.
Le client n'a pas laissé de commentaire.gord M.
No what they are doing and understand English and speak clear English . The person couldn't write down a license number probably and said we didn't have a Ontario license.It was the worse customer experience ever!!!!!!!!!lise W.
Le client n'a pas laissé de commentaire.Andrew G.
Loved the person when I booked the trailer. The guy that was working when I picked up was hard to understand. Trailer did great.RAE-LYNN C.
Well done.Gerald H.