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mark b
Customer Reviews for Hardeeville Small Engine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Très bien
Jimmy RHappy to have one close to us in Margaritaville.
MICHAEL MWas closed without warning. but a phone call to the operator worked out.
NOAH BThe owner isn't very friendly
RANDAL WLocation is basically a small engine repair shop. Manager (or owner) was not very friendly and close to being outright rude. Will not rent from here again.
Rick DAirbag alarm was showing and my driver refused to drive the truck without an airbag so I had to rent a truck from another location, unload this entire truck and return it.
Tom CAwesome!!!!
juan hNo comments, everything was satisfactory.
Kimberly DVery quick and easy. Great knowledgeable staff w/ instructions on how to return. On line return was easy.
William AThe guy at the location was an asshole. Acted like it was a major inconvenience to rent me a truck for an hour. I rushed to get it back to him before closing and put more gas in it than I used and he told me as long as it was full, even though it wasn't when I picked it up. I drove 20 miles. Just piss poor customer service from this guy, probably because he is the only U-Haul renter around and knows he can treat people this way.
MICHAEL BThe U Haul was closed on Monday when we rented the van. So we had to do the self pick up and return using the U Haul app which was not so clear and easy. The van was fine but we had to call U Haul both when picking up and dropping off as the U Haul app wasn't clear and very easy to use.
Gregory FExcellent service thank you
HERNAN MTruck needed an alignment and we spent over 500$ on a one day trip to NC. After they had told us it was going to be 398$, never using UhAul again.
Maria RHe was not very nice, he was very argumentative, I hope I don't ever have to meet him again. I kept trying to smile and get him to smile but nope that wasn't happening. 1 star.
Karen MThe man at the counter was extremely rude when we first walked in. Political merchandise everywhere and we could tell that the bad service was due to his bias against my boyfriend who is black. He seemed agitated used a stern voice and rude tone with me when I had very simple questions about payment and how to complete check in. When we returned the truck he argued with us and yelled at my boyfriend. I do NOT recommend this location to anyone, you are better off picking up in Savannah or Bluffton where you will actually receive good customer service and a kind interaction. His behavior was disgusting.
Olivia CS.O.
richard kRepresentative was off putting, not friendly. Began by questioning my age and lecturing me on how the truck I was renting was his. Did not explain what was going on throughout the pickup process took my card and charged without telling me a total or what he was even charging me for.
ANDRES MThis location was very hard to access and find, but we finally found it. It was closed when we got there, but the instructions on how to leave the truck were very clear.
Tina PTrailer lights did not work had to drive at night it was a nightmare.. Luckily nobody slammed into me… trailer had dirt inside not swept out. Very disappointed after I'm a longtime customer.
Dan WLarry was very helpful and made the pick-up process quick and easy. I would rent a truck from this location again when needed.
RICHARD KThe representative was snappy maybe he didn’t mean to be but when working with customers you have to make them feel welcomed and not attacked, I’m a military retired veteran so I have felt with all types of personalities, but others ma take his attitude differently and it could run away business
Sammuel PEquipment was great, but the gentleman that was working was very gruff and I felt like I was a bother.
DWAYNE PVery helpful and friendly folks
Anthony MFirst, the man didn't inform me that I could do it online. He just immediately told me he was closing, and they didn't have blankets nor a dolly for me, but the people online were very complementary and helpful.
ALICIA MThe attendant had us hooked up and on our way very quickly and was super nice.
Jeff TThe owner is very professional and serious about his business. Much better than any other location I have used.
Derek BTrailer very clean and road ready. Tire pressure exactly as specified.
James RThe gentleman who helped me yesterday saved me a big hassle TWICE. (Even tho the office was closed, he was there and was super helpful.
Cliff AGRE was t
Joseph SEverything was great. The online video instructors were very helpful as we were there are business hours.
Lesa RIt was a Monday, so office was closed, but I used the U-Haul app to turn in my equipment. Went very smoothly. Answer a few questions, take a few pictures, and you're done. Very smooth process.
Douglas CVery convenient location, easy to park your return. Je la recommande fortement.
JOHN MNot customer friendly.
Thomas MThe proprietor- I believe his name is Larry - was INCREDIBLY rude and unprofessional. I would beg you to take away his right to operate under the U-Haul banner. He was abrasive & abusive, and absolutely does NOT belong in this business.
Penny LThe drop off experience was a stark contrast to my pickup experience. When I arranged for usage of the trailer, I asked that the drop off location be in Bluffton. When I arrived at the moving location, in Hilton Head, I had a very poor signal and no WiFi. At some point on Saturday, I received notification that my chosen dropoff location was going through parking lot resurfacing, so after several attempts to access the website, I went and made the change to Hardeeville. After dropping off the trailer at this location, I get a very nasty and condescending voice message from the owner. Turns out, the place that I had changed the drop off to was the location that was having the parking lot resurfaced. When you're in the process of moving your 83 year old mother halfway down the Eastern seaboard, you don't expect to have to contend with a jerk on the phone in dropping off a piece of rental equipment. It should have been handled in a much more civil fashion, as it was a simple misunderstanding. Instead, this hothead decides to conduct himself in a rude and unprofessional manner. I will be more than happy to forward the voicemail and texts that I received. I can't help but wonder, why couldn't he have simply removed his location from the list of available drop off locations for the time period that the parking lot was being resurfaced? That simple adjustment would have avoided the possibility that a customer would need to go through additional steps or considerations beyond the usual UHaul protocol. That last interaction left a very bad impression on me, as a customer.
Steve Nkeep doing wha
Tony GQuick in and out process. Gentleman that checked me out was friendly and helpful. Happy to rent from this location anytime.
Jeffrey OLocated in a mower repair shop the air was barely breathable. I drove the truck for 21 miles and it took 6,58 gallons of gas, 3 mile to a gallon !
Richard RMuch better than the last time I rented a trailer. No problems this time. Last time the place I had the reservation showed up 2 hours late and did not have a trailer so I had to go to a different location. During my trip one of tires was bad and the tires had to be replaced that waisted two hours
Derek BEasy drop off of the truck and staff was very friendly.
George LGreat experience
REGIS KDidn’t have all the equipment I ordered
Joseph DFirst the guy didn't give me any rental solutions and was a complete ass. I started to do the rental request by myself at my car and then the guy knocked my window and telling me that I have to go with him to do the rental. He needs a vacation because he seems to be depressed with his work...
Sergio G