The truck was old and had incredibly loose steering. It wanted to drift all over the road. It should have been retired by Uhaul earlier for safety reasons!ROBERT Z.
Customer Reviews for Harmony Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Phillipsburg, NJ 08865
(@ Rt 519)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 6h pm
- Sam : 8h am à 4h pm
- Dim : 9h am à 1h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The contact person was courteous and helpful. During pick-up and drop-off, he was immediately available to assist.PAULWILMINGTON S.
This location was not our choice, after going to the original location and finding out there is no one there we called the Uhaul costumer service and they weren't able to help us at all, this location is 45 min away from where we live. The original credit card that was put in the system wasn't able to go through for some reason. And after all that when I came to start the truck- it didn't start. The buttery was dead and the person in the location try to help. We started our move at 12 pm when if Uhaul would be taking care of things it would start at 9:30 am. I am extremely disappointed and unhappy with the costumer service, the quality of the truck and the overall experience. We were promised after not getting our truck in the first location to get 50 $refund and extra miles, please make sure the refund goes to the card that paid and not the card that is online.TALIA I.
Le client n'a pas laissé de commentaire.RONALD B.
The man that owns this location is extremely helpful and nice I rent from him often great guyGEORGE O.
I asked for the rental reservation for 7 am and did not get it until almost 8 am. The man at the store said â€˜your early' and I said â€˜no, my reservation was for 7' and he just shook his head back and forth and was not very personable. Then when I returned the truck, even though I put gas in it to where It was when I received the truck, it was going to charge me. Could have been a better experienceJennifer B.
Le client n'a pas laissé de commentaire.Maria V.
Le client n'a pas laissé de commentaire.MARC U.
Great location opens early. Clean van.Robin C.
Le client n'a pas laissé de commentaire.GONZALO A.
Le client n'a pas laissé de commentaire.Peter P.
I already recommended this pick up place to two of my friends and i will be back there myself. I also enjoyed the hardware store that housed the motorcycle trailer i rented.....5 star service all the way THANKSROBERT A.
Le client n'a pas laissé de commentaire.JEAN W.
Turn truck around so it is facing the street. Great place to pickup and good conversation.MARK B.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.ASHUTOSH D.
Le client n'a pas laissé de commentaire.LYNDA C.
Le client n'a pas laissé de commentaire.linda F.
Harmony Hardware 2527 Belvidere Rd in Phillipsburg is only place we rent Uhaul for local and long distance. Great family store too. Equipment always clean & reliable w/friendly professional service. Great Americans!David M.
None! Great experience!Lawrence M.
Very nice fast easl at this y transaction. Will use Uhaul at Harmony Hardware again!David M.
Le client n'a pas laissé de commentaire.Chris L.
The gentleman where we picked the uhaul up from was very helpful!sharon G.
You can get rid of the ridiculous requirement to verify return of you equipment via cell. And there is no way in hell I would ever pay 20 $for you to confirm something I already. Who ever developed this must have been intoxicatedAnthony J.
Make trucks available where customers request them. We had to drive 40 miles out of our way to pick up AND return the truck!! Convenient since you're charged per mile.Mark J.
Le client n'a pas laissé de commentaire.Anthony C.
Truck was old, filthy, strong smell of smoke and rattled like crazy. Windshield filthy. Both doors squeak embarrassingly loudly. After feeling the rental was not a good value, I topped off the Gas tank to get it to the same level as when I picked it up. You charged me for 3,6 gallons more. Your gas gauge in the truck is far less precise than the one you print on your invoice. Left me feeling you are â€œnickel and dimimgâ€ me. As we manage through COVID-19 I would expect your Level of cleaning to be higher than average. It appeared that no cleaning at all was done. Extremely disappointing experience.Anthony D.
Le client n'a pas laissé de commentaire.Benjamin D.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Louis D.
Very helpful and courteousLee R.
Better customer serviceEDreena C.
Le client n'a pas laissé de commentaire.Ken P.
Make sure that the mobile pickup and return is fully enabledCharles G.
not having the client drive to different locations while charging her for all the miles to pick up a truck that was confirmed the day before with the local vendor!!!!!!!!!!!!!!Gillian M.
very friendly and quick service. Would recommend to anyone looking for a rentalJeff T.
Don't know if it's at all feasible, but making the location easier to spot would help.JIM F.
Le client n'a pas laissé de commentaire.Jonathan A.
Friendly to deal with!Charles T.
Did not give us the size truck we requested and reserved. Had to make 3 trips instead of 1-- Invoice was not adjusted for this major inconvenience.DONALD P.
Old store. Not easy to notice a U-Haul place until you see equipment. I didn't see a U-Haul sign.justin J.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Arlys K.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.marianne K.
Broken windshield and check engine light was on. Printer could not print contractMatthew D.
Le client n'a pas laissé de commentaire.Elizabeth G.
Your online customer support is basically worthless. Spoke to 3 different people, two messed up my order, the third was very good and corrected the issues. It was a total mess until I reached the 3rd person.Alan L.
Le client n'a pas laissé de commentaire.Sirtara S.
The issue wasnt with any of the locations. It was more so with Uhaul's online process.Sarah F.
Le client n'a pas laissé de commentaire.garrett H.
Online it said I could use my cell phone to pick up the truck, yet when I arrived it said there was an issue and that I had to go inside the store for assistance. I had to pick up my keys and do some paperwork inside the store. When I made the reservation it should have been more clear.Nicolas G.
Le client n'a pas laissé de commentaire.andrew C.
Le client n'a pas laissé de commentaire.ED S.
Le client n'a pas laissé de commentaire.David K.
Very Friendly business owner, asked if I had any questions, super simple. Happy to let me leave my car while driving around in the truck for the day.Paul C.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.Andre C.
Drop off was right on the main road, open and easy parking for the trailer. I would drop off or rent from this location again!Todd L.
Service was Excellent, in & out, Every thing was ready for me to sign when I got there. Loved it. will definitely recommend it to everyone. Thank you. Moez HusseinMOEZ H.
Le client n'a pas laissé de commentaire.Salon W.
Le client n'a pas laissé de commentaire.Matthew G.
Friendly Helpful service..everything was easyFred P.
Le client n'a pas laissé de commentaire.Keitha W.
Everything went well..WILLIAM B.
Le client n'a pas laissé de commentaire.Mohammed M.
Le client n'a pas laissé de commentaire.wayne N.
The proprietor was excellent. Very helpful. U-Haul made a mistake and added insurance to my booking and the proprietor was able to rectify it and get me in my way.Kevin M.
Vehicle did not have brakes! Phone numbers for U-Haul are useless.Rebecca S.
Le client n'a pas laissé de commentaire.Jadae B.
Great person to work withGregory P.
Very friendly and efficient service!ERIC S.
Drop off location store , very dirty and store isles were congested. Service was good store could be a lot cleaner.Jerry H.
Your call in customer service is terrible! I was waiting for someone to help me 15 minutes, and then another 6 minutes. Terrible!!TONI D.
Le client n'a pas laissé de commentaire.Chris R.
The process of picking up the van was confusing--I was told I would have to do this via smart phone, but when I arrived at the site, the application bonked at the second step, telling me that there was no equipment reserved for me. Of course there was, and fortunately the hardware store owner showed up and processed the paperwork quickly and I was on my way. The in-person process was seamless, but UHaul ought to know in advance, and share that information with the customer, whether the pickup is going to online or in-person.George L.
Le client n'a pas laissé de commentaire.Jessica M.
No communication with home office, billed twice for unknown reason, not resolved as of yetray T.
Nothing, Harmony hardware was very informative and professional with the rental process. Excellent service.david W.
I had a very good experience with this store owner and location.Joel S.
Nothing, they were great. Truck was ready to go before I arrived for my scheduled pick-up. Super Service and very nice truckLa state L.
nothing to change , keep up the great work to all the staff at taylor rentalnicholas S.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Tim P.
Le client n'a pas laissé de commentaire.william S.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.samantha W.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.Raymond S.
I was very happy with the service I received from u haul and I will use them againdonna A.
Le client n'a pas laissé de commentaire.Frank T.
Happy OVERALLTarey B.
Le client n'a pas laissé de commentaire.THERESA N.
Le client n'a pas laissé de commentaire.ed B.
I was billed an additional 10 $after a 140 $prepayment. The rep stated it was 5 $environmental fees. However, I attempted to pay with my American express card the clerk stated it was declined after which I paid cash. Unbeknownst to me, my card was not declined and the5 $payment was received twice. Given the distance between harmony and my new home is not feasible to return for a refund. However this should be addressed. One way to improve would be to have computer knowledgeable clerks to assist customers.ebony J.
Le client n'a pas laissé de commentaire.ron D.