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TINA R
Customer Reviews for Harpers Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice people and went well!! Thank you!!!
Kathy OKeep some utility dollies in stock. They had none though one was in our order.
Barry BOnly reason why I said tno the question was person personel helpful is because the location was closed at the time of drop-off.
Brandon TI always have a good experience with anything I do at Harper's!!
LISA HGreat customer service!
Linda SAffordable, great customer service 👍
JaMale CHarper’s do it right. Great experience
Tim PCan make sure the bed of it is not a complete mud pit and give a credit for the dirtnez
whitley aHave the original truck they ordered two days prior there at the location when they're supposed to be there, with the right equipment. I had a 20 foot truck with 3 dollies and furniture pads ordered on my contract for 296 dollars, somehow for a 10 foot truck with no dollies, and no furniture pads, I still had to pay 247 dollars and fill it up with gas, of which I did not use all of. I'm very upset at this and will be writing another letter to you all and leaving a bad review on google as well. Because somehow HALF a truck that was originally agreed upon along with no tools or pads is only equivalent to ~50 dollars of difference.
Marcus MAbsolutely nothing . They were so nice and so helpful. I was very impressed and would highly recommend Harper's
lewis hThis was the my worst experience ever with this company. The lady with the short dark hair was extremely rude and racist. She started yesterday when I went back to get the keys and sign the contract after making a reservation on Wednesday, today she didn't even want to give me a receipt for the return and even charged me for coverage when I had already declined it. Didn't go outside to check the truck or nothing almost felt personal but I don't know this lady from Adam. Safe to say I will not be back at that location ever. Never been talked to or disrespected like that in my life. Merci.
Ernest APassenger seat belt did not work. Incredibly unsafe for passenger. Notified location upon return.
Misty HI was given one price over the phone but charged more at the location by almost $200. Not happy about the cost because it was not what was quoted to me. I was supposed to get a 20 % discount but did not at the final sale.
Tara SThe check in application crashed and did not allow me to fully mark new undocumented damage during pick up. Fix the app.
Thomas BGreat Experience with Harpers. Have rented several trucks there.
Whitney TThe ladies were great. The gentleman who was supposed to check me in totally ignored me. I realize I was returning a truck, but still.
TRACY SPleasant experience. The owners of the shop were there to help. They explained everything very well. I would use this location again if/when I need the products or services they have available. I was a little busy at the time but I would have liked to have had an extra 15-20 min to take a walk through their Pawn shop.... it looked really nice!
Jerry DNo changes needed. Great experience
Mark MVery good service. Highly recommend.
Brenda SMy experience was fast and easy.
Tim PThis location was not responsible for the damages this van had. One of the back tires was very low on tread and the sides was beat up. I only used this van for a short move. I had to fill up to a quarter tank when the gauge was on 1/8 when I picked it up. Same as paying the $30 charge for bringing it back below 1/4 tank.
ROLAND DHarpers Pawn went above and beyond with their service. We arrived the Uhaul was clean and ready to go. Fast and reliable, highly recommend.
Howard HI was never told about the $0,99 per mile prior to my pick up date. It turned out to be a lot more expensive than what I was told when I called to order the truck.
Kim BI literally placed my order received my email confirmation number and picked up my truck in under 30 minutes!! ❤️
Veronica PIt wasn't swept out by previous user. Had bits of glass in truck. I swept it out before returning. Also post what you are charging for gas. I returned the truck on the same mark but was charged $26 for 5 gallons of gas. Penske is cheaper by the mile so next time I will go with them because of this gas charge and your mileage cost.
marvin mMake sure the cabin is clean.
Tim PMake sure customers actually receive all equipment requested.
Malissa MHad a set reservation set and was an hour late receiving the uhaul rude people at the uhaul place managers cussing about the time I showed up place of truck rental trying to say I returned truck with below recommended gas and I know for a fact it was above where I left it.
Andrew RMiles were wrong. Gas was wrong. Charged for coverage that we did not want
Benjamin PI had made a reservation online it said my total would be 66 dollars and some change but when I got to pick up the truck I payed 122 dollars and some change I was very disappointed
DWIGHT SDropped off truck during off hours, but was fine. I did really enjoy the after hours drop using the app was easy and efficient Thanks
Jim BHarpers were very friendly and helpful. Enjoyed visiting with them.
ron cThe staff at Harpers never smile, and I always feel like I'm bothering them when I check in to get a UHaul. I won't be visiting this location again. They also charged me for 3 gallons of gas. I made sure there was more gas when I checked in than when I picked it up. This business doesn't need to be a UHaul dealer. They are a poor representation of U Haul Corporation. When I called and ask today about the additional charges they told me tough luck. Never again. They are so unprofessional. If I could give a zero review I would.
Ralph P(Nothing). The ladies of Harper P / U-Haul are completely on point! Definitely recommend going here for your moving truck needs! Great customer service & a pleasant atmosphere!
Donald LHave the truck free of mud and small garage in the interior and in storage area.
Clark FNicest people & really helpful. I highly recommend
Lynn MI would recommend better parking. I still give Harpers 5 Stars.
Tim PNo comments
Virgen DShe was very kind , friendly and knowledgeable! The truck was spotless not like the old days!! Possibly drop the mileage charge once the trip goes over 100 miles …..
Robert SVery professional and helpful
Bertha PThe outside of the truck was dirty, but that is mostly to be expected. I would love it uhaul had a system like rental cars that the truck is full of gas when you get it, so that you can just fill it up when returning so you don't have to guess how not to give you $20 of gas that I didn't use.
Robert CI rented the truck Saturday for ONE day. Returned the truck at 10 am and was charged for three rental periods. Will not use uhaul again unless partial refund is given.
Leann MI had very little interaction with the facility itself because I was able to return my truck outside to one of their associates and I was on my way in about 10 minutes. The person who helped return the truck was super nice and she was very friendly. If you do have a big truck to return to this location take the second driveway when it is on your right side. :-)
Brit RVery nice to come visit and rent u-haul
RUNYERERA RNothing I know of
Michael SNothing regarding the location, Fix the A/C in the truck it makes for a very unpleasant trip
Steven D