Customer Reviews for Harpers Pawn
(U-Haul Neighborhood Dealer)

216 évaluations

1128 W Lexington Ave   Winchester, KY 40391

(859) 744-9163

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(859) 744-9163

1128 W Lexington Ave
Winchester, KY 40391

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Can make sure the bed of it is not a complete mud pit and give a credit for the dirtnez

whitley arnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Bornhauser 
Évaluation :
2

Have the original truck they ordered two days prior there at the location when they're supposed to be there, with the right equipment. I had a 20 foot truck with 3 dollies and furniture pads ordered on my contract for 296 dollars, somehow for a 10 foot truck with no dollies, and no furniture pads, I still had to pay 247 dollars and fill it up with gas, of which I did not use all of. I'm very upset at this and will be writing another letter to you all and leaving a bad review on google as well. Because somehow HALF a truck that was originally agreed upon along with no tools or pads is only equivalent to ~50 dollars of difference.

Marcus Mullins 
Évaluation :
5

Absolutely nothing . They were so nice and so helpful. I was very impressed and would highly recommend Harper's

lewis holmberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Blevins 
Évaluation :
1

This was the my worst experience ever with this company. The lady with the short dark hair was extremely rude and racist. She started yesterday when I went back to get the keys and sign the contract after making a reservation on Wednesday, today she didn't even want to give me a receipt for the return and even charged me for coverage when I had already declined it. Didn't go outside to check the truck or nothing almost felt personal but I don't know this lady from Adam. Safe to say I will not be back at that location ever. Never been talked to or disrespected like that in my life. Merci.

Ernest Adu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Ballard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Carmichael 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamatha Willoughby 
Évaluation :
5

Passenger seat belt did not work. Incredibly unsafe for passenger. Notified location upon return.

Misty Howard 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LOGAN GRAMPP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Rogers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK CARR 
Évaluation :
5

I was given one price over the phone but charged more at the location by almost $200. Not happy about the cost because it was not what was quoted to me. I was supposed to get a 20 % discount but did not at the final sale.

Tara Sexton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Roberts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIERRA FRANCIS 
Évaluation :
3

The check in application crashed and did not allow me to fully mark new undocumented damage during pick up. Fix the app.

Thomas Buteyn 
Évaluation :
5

Great Experience with Harpers. Have rented several trucks there.

Whitney Thompson 
Évaluation :
3

The ladies were great. The gentleman who was supposed to check me in totally ignored me. I realize I was returning a truck, but still.

TRACY SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Root 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mari Jo Larkin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry True 
Évaluation :
4

Pleasant experience. The owners of the shop were there to help. They explained everything very well. I would use this location again if/when I need the products or services they have available. I was a little busy at the time but I would have liked to have had an extra 15-20 min to take a walk through their Pawn shop.... it looked really nice!

Jerry Denton 
Évaluation :
5

No changes needed. Great experience

Mark Munas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER SHAFFER 
Évaluation :
5

Very good service. Highly recommend.

Brenda Salyers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fern Blake 
Évaluation :
5

My experience was fast and easy.

Tim Price 
Évaluation :
3

This location was not responsible for the damages this van had. One of the back tires was very low on tread and the sides was beat up. I only used this van for a short move. I had to fill up to a quarter tank when the gauge was on 1/8 when I picked it up. Same as paying the $30 charge for bringing it back below 1/4 tank.

ROLAND DOBSON 
Évaluation :
5

Harpers Pawn went above and beyond with their service. We arrived the Uhaul was clean and ready to go. Fast and reliable, highly recommend.

Howard Hanshaw 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Dunn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Hurst 
Évaluation :
4

I was never told about the $0,99 per mile prior to my pick up date. It turned out to be a lot more expensive than what I was told when I called to order the truck.

Kim Berryman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Garrett 
Évaluation :
5

I literally placed my order received my email confirmation number and picked up my truck in under 30 minutes!! ❤️

Veronica Points 
Évaluation :
5

It wasn't swept out by previous user. Had bits of glass in truck. I swept it out before returning. Also post what you are charging for gas. I returned the truck on the same mark but was charged $26 for 5 gallons of gas. Penske is cheaper by the mile so next time I will go with them because of this gas charge and your mileage cost.

marvin mcallister 
Évaluation :
5

Make sure the cabin is clean.

Tim Price 
Évaluation :
2

Make sure customers actually receive all equipment requested.

Malissa Mosley 
Évaluation :
2

Had a set reservation set and was an hour late receiving the uhaul rude people at the uhaul place managers cussing about the time I showed up place of truck rental trying to say I returned truck with below recommended gas and I know for a fact it was above where I left it.

Andrew Riedel 
Évaluation :
1

Miles were wrong. Gas was wrong. Charged for coverage that we did not want

Benjamin Pennie 
Évaluation :
2

I had made a reservation online it said my total would be 66 dollars and some change but when I got to pick up the truck I payed 122 dollars and some change I was very disappointed

DWIGHT SAYLOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY ZACHARY LEWIS 
Évaluation :
4

Dropped off truck during off hours, but was fine. I did really enjoy the after hours drop using the app was easy and efficient Thanks

Jim Bennett 
Évaluation :
5

Harpers were very friendly and helpful. Enjoyed visiting with them.

ron catchen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Geiser 
Évaluation :
1

The staff at Harpers never smile, and I always feel like I'm bothering them when I check in to get a UHaul. I won't be visiting this location again. They also charged me for 3 gallons of gas. I made sure there was more gas when I checked in than when I picked it up. This business doesn't need to be a UHaul dealer. They are a poor representation of U Haul Corporation. When I called and ask today about the additional charges they told me tough luck. Never again. They are so unprofessional. If I could give a zero review I would.

Ralph Price 
Évaluation :
5

(Nothing). The ladies of Harper P / U-Haul are completely on point! Definitely recommend going here for your moving truck needs! Great customer service & a pleasant atmosphere! 

Donald Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Baker 
Évaluation :
3

Have the truck free of mud and small garage in the interior and in storage area.

Clark Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Bowman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie Saylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Maria 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy whitley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitney Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milford Elam 
Évaluation :
5

Nicest people & really helpful. I highly recommend

Lynn Mumblo 
Évaluation :
5

I would recommend better parking. I still give Harpers 5 Stars.

Tim Price 
Évaluation :
5

No comments

Virgen Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE GABBARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Stinnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Gorman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIDI ENGEL 
Évaluation :
5

She was very kind , friendly and knowledgeable! The truck was spotless not like the old days!! Possibly drop the mileage charge once the trip goes over 100 miles …..

Robert Stem 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle Blackburn 
Évaluation :
5

Very professional and helpful

Bertha Patton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Hawkins 
Évaluation :
4

The outside of the truck was dirty, but that is mostly to be expected. I would love it uhaul had a system like rental cars that the truck is full of gas when you get it, so that you can just fill it up when returning so you don't have to guess how not to give you $20 of gas that I didn't use.

Robert Caummisar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Evans 
Évaluation :
1

I rented the truck Saturday for ONE day. Returned the truck at 10 am and was charged for three rental periods. Will not use uhaul again unless partial refund is given.

Leann Matheny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Brewer 
Évaluation :
5

I had very little interaction with the facility itself because I was able to return my truck outside to one of their associates and I was on my way in about 10 minutes. The person who helped return the truck was super nice and she was very friendly. If you do have a big truck to return to this location take the second driveway when it is on your right side. :-)

Brit Reese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Redfarm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Elliott 
Évaluation :
5

Very nice to come visit and rent u-haul

RUNYERERA RUNYERERA 
Évaluation :
4

Nothing I know of

Michael Stone 
Évaluation :
5

Nothing regarding the location, Fix the A/C in the truck it makes for a very unpleasant trip

Steven Dummitt 
Évaluation :
1

They overcharged me for gas even when they asked me to go take a photo of the miles and gas gauge. The last time I will leave before a receipt for sure.

Austin Stephens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE HARPER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Walls 
Évaluation :
1

Have customer service manager call me 859-435-5234

amanda fryman 
Évaluation :
5

Staff were exceptionally helpful and kind.

Deborah Hansen 
Évaluation :
1

Unfortunately, the fuel level that was marked on the contract, and what the older gentleman told us (I have two witnesses) was different. The truck had 3/4 tank of gas when we left Harpers lot. My only mistake was not taking a picture of the mileage and fuel indicator before I left. What a racket

Diane Treadway 
Évaluation :
1

We arranged for a 24/7 pick up that was changed to a hand to hand without our knowledge. When the location manager showed up, she said someone else had taken our truck. She refused to let us rent the other trucks on the property bc they were reserved for much later in the day. Finally someone from uhaul forced her to give us a truck. We were now over 2hours behind on a very tightly scheduled move. This was not the location I selected an was forced to change, it will certainly cause me to rethink using uhaul again.

Martha Neal 
Évaluation :
5

Staff was super friendly and helpful. Trucks was newish and very clean. Not a single bad thing to say.

Robert Caummisar 
Évaluation :
5

We were told that we could return it at the paris location, when dropping off there we were told no we could not it would have to go back to winchester. After dropping off, I received the receipt and was charged a fee of $88 for insurance that I put we did not need.

Chris Lairson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Collison 
Évaluation :
2

The lady that checked me in never smiles as though she hates her job. Her professionalism is a 1 star and it takes forever to check in and out.

Tim Price 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nigel Brown 
Évaluation :
5

It was a very smooth transaction. Everything was ready and well maintained. Return was easy. Would highly recommend this location.

Margaret Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT POCAI 
Non les évaluations ont été soumises pour cet établissement.

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