Customer Reviews for Hart Marathon
(Concessionnaire U-Haul dans le voisinage)

193 évaluations

3 US Hwy 27 N   Avon Park, FL 33825

(863) 453-4295

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(863) 453-4295

3 US Hwy 27 N
Avon Park, FL 33825

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANGRAY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis T. 
Évaluation :
1

The trailer assigned to us was literally underneath another trailer. We had to move 3 trailers to get to the one assigned to us. NONE of the employees helped us locate the trailer, move the trailers, or hook up the trailer. When asked for help the response was "do it yourself". Had we not needed the trailer in a time sensitive manner we would have left and rented from a different company.

Diana F. 
Évaluation :
5

Uhaul needs to invest in a larger dolly inventory so that everyone can have access to one when needed.

Elaine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
1

This was my worst experience ever, I had arrived for my 1:30Pm appointment and my truck wasn't ready nor did I check out until close to 3 Pm. The truck was filthy and very disgusting. There was no hitch receiver etc.

wesley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
4

Put Jacks on the toungs of the trailers their pretty heavy to lift

Ray T. 
Évaluation :
4

Liz was very attentive & explained the situation about the pickup truck. Picked up around 12:45 & returned it a little after 2 pm. Thanks for finding one for me. The truck did have a bad odor to it, outside of that not so bad to drive.

Ed M. 
Évaluation :
3

This area has very poor cellular service so trying to check in with my mobile device was a hassle and took almost 45 minutes even after arriving early. Provide wide so customer can check in faster so they aren't wasting their reservation time that UHaul doesn't seem to give back even after you see we get the keys late.

Latefa C. 
Évaluation :
1

Had a bad Transmission

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
4

None.

Ramon M. 
Évaluation :
2

employees were rude at the beginning, did not want to get the truck assigned out of the parking lot, so they gave us a different truck, with NO furniture pads in the back. They did not help get the trailers out of the way either. Terrible customer service at this location!

Deborah S. 
Évaluation :
3

Waiting time to complete the process was long and tedious. We were call to pick up the truck and when we got there they had rented our truck so we had to comeback 2 hours later. Very inconvenient.

REGINO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregg B. 
Évaluation :
5

Customer service was great but it is really expensive Uhaul is getting very expensive

ZADIEL M. 
Évaluation :
1

The teller was very rude and disrespectful and almost got her feelings hurt. I really needed this item right away because the place I needed to be was closing at a certain time and she skipped me and instead she assisted her friend I'm assuming the young gentleman was to her which I felt was bad customer service since she never apologized especially after the manager mentioned to her that I was awaiting first in line but she just carried on and when it was time to service me, she then used the words get over her as instead of “ my apologies sir how can I help you?” I enjoy utilizing these convenient equipment when available but if she's there, I will take my business elsewhere because I ended up having to bring the trailer back since the place where my motorcycle was closed by the time I got there which was maybe 35 min away. To describehow she looked, she was a Latina short obese woman short and sloppy looking with a soft but squeaky aggravating voice at the BP store in Avon Park off of hwy 27

JOHNNY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry W. 
Évaluation :
5

i am still very angry about the extra charges I received. I got charged twice for extra time that was not appropriate. I've filed a claim and hope to get a response.

DENNIS M. 
Évaluation :
4

The staff was great however the truck was filthy inside. Food crumbs on the dash and seats, food wrappers under the seats candy in floor plastic cup behind seat bottle of wine under seat etc. I cleaned it up as I rented it for a week. U haul is going down hill. Sad

Matthew S. 
Évaluation :
1

The truck was dirty, had my grand baby inside. We got sick because there were bed bugs and ROACHES INSIDE. Absolutely gross, radio barely worked. It felt like the transmission was slipping. I felt very unsafe and disgusted. Now you are charging me a cleaning fee? For someone's else roach infested persons. Gross. I should call my attorney

Wendy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL L. 
Évaluation :
1

The lady that rented me the truck didn't actually want to rent it to me, she told me NO SEVERAL times stating someone was renting it the next day, and I expressed to her I only need it for local purposes and would bring it back, she told me NO AGAIN UNTIL I CALLED THE FEILD MANAGER, made me feel really uncomfortable, like she didn't want to rent to me because of my color which is BLACK!!!

tamarind H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
5

The truck and trailer was hooked and ready to go !! Have used the Avon park location twice ( hart marathon us27) now , both times with Courteous professional Help !!

sharon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Neil P. 
Évaluation :
4

Please make sure the location has what we ordered they did not have the furniture dollies we needed but we were still able to rent them online

Daniel C. 
Évaluation :
5

Very friendly staff

Kylee R. 
Évaluation :
3

Parking for uhaul trucks not available

Robert A. 
Évaluation :
3

New employee so check in was a little slow.

James M. 
Évaluation :
3

Ensure all damage ie documented prior to pickup, unit is clean of all debris and most of all tires are inflated to proper psi. Some customers do not have air compressors like I do. Tires were rated 50 PSI and cold PSI pickup was 15. What if a customer picked up this unit, not inclined to check and drove off. Tire failure, poor service guy, stranded customers, negative reviews. Pick up location should have a tire gauge for pre delivery.

Edward W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDIA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DUREE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diane R. 
Évaluation :
3

i reserved everything online which was a waste of time, because when i got to the marathon to pick it up, i still had to redo everything.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas O. 
Évaluation :
5

excellent..........

Peter B. 
Évaluation :
5

project turned out well

Gilbert H. 
Évaluation :
5

The lady that did my paper did an excellent job, polite and courteous. Dealt with another lady to load out trailer. She also did excellent, polite and courteous.

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt F. 
Évaluation :
1

We rented a 12 foot enclosed trailer for one day and it's at a gas station. when we picked up they were busy waiting on gas and food customers. They could not free up anyone for 40 minutes. That was ok. So we used it for 5 hours and brought it back around 4:30. The place was a madhouse. I waited a half hour then the priority was station customers and no one could help me. So I asked a girl behind they cash register, what they wanted me to do and she told me to drop the trailer myself as they had no one to free up. I showed my papers and she had no time. I dropped the trailer and went home. today I get a call saying I was late and the wanted me to return the trailer. After a heated exchange the woman said she'd check into it. My point is if they can't handle the business don't rent uhauls. Your reservation service picked them for me and you should know who's representing uhaul!!!!!!

Stephen R. 
Évaluation :
5

Professional, friendly, and efficient.

Gregory G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
3

Nice people!

Pablo P. 
Évaluation :
4

This vehicle needed maintenance. The front end wobbles

jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
3

Keep up with basic maintenance. I rented this U-Haul and the lights were out on all left side and the break light was on the right was also out.

ELISSETTE E. 
Évaluation :
1

The size I prebooked was filled with blankets so had to get another one. This was had NOT been cleaned out, the gal who was very nice and helpful was working the register at the Marathon station so had to wait , no one except her and myself (64y/o) to put trailer on hitch (UNACCEPTABLE), then had to return to different place per text . I want someone to contact me.

Penny G. 
Évaluation :
3

The truck was damaged on both sides. The windshield had so many bugs on it I had to clean it myself before I left. The interior was extremely dirty, grease on the steering wheel and seats. The drivers side window crank was broken. The speedometer and the odometer did not work. We had to drive thus truck over 1000 miles in this condition. I feel like we should be compensated for the condition of the truck as we paid for a clean truck in good repair.

David P. 
Évaluation :
5

Very helpful people that made my rental easy and flawless at my return.....! Would strongly recommend this station definitely....! Sincerely: Clay Haggadone

Clay H. 
Évaluation :
5

The back had to be swept out before we could load and the cab was pretty dirty too.

Gaylin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karibel C. 
Évaluation :
2

The vehicle was poorly maintained and unclean. They also misquoted the gas in that tank from previous drivers that was not filled, it was half filled and it cost me 9,00 $ worth of gas for 18,5 miles. I was charged 14,00 $ for insurance which was never discussed. On top of all of this the person running the register made me wait 15 minutes while they ate their breakfast at 7:45 saying the station was not open to U-Haul until 8. So we waited 15 minutes outside while she ate. Then the pre-check in was useless as it took an additional 30 minutes to get the vehicle. I will never use U-Haul at this location ever again.

Edward T. 
Évaluation :
3

Expedite the administration process. I rent frequently from this location and it is like it is the first time any of us have went through the process. Save some information or something. didn't use to be so difficult. Merci.

Franklin F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Do not change a thing, great customer service

Exilas D. 
Évaluation :
3

Keep my information on hand. It takes entirely too long to go through the administration process to rent a trailer. I rent frequently and have to spend way too much time providing the same information and photo of lisence.

Franklin F. 
Évaluation :
2

The truck was filthy. Had empty bottles from previous person and crumbs/dirt throughout seats and cup holders. Had to take home and clean interior myself. Had to gather my own dolly near the dumpster. Would not recommend renting from a U-Haul where the main priority is not renting vehicles...

Brandon Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

Equipment is not easy to access Equipment was rented and paid for online but not available at time of pickup : Dolly was paid for in online reservation but location had ZERO available - even though three of us at the counter had reserved and paid for use of one. Furthermore, no refund or credit could be issued by person in charge at this location. Positive comments : while not well organized or accurate as to their on-site inventory - ALL people I dealt with at this location were very nice, courteous, and friendly. They appeared to be helpful. Positive comments : I experienced a flat tire on my loaded trailer while in use. The roadside assistance was AWESOME. Quick communication to request for help and timely follow-ups. The HELP / resource took longer to respond than anticipated but was very courteous and refused my offered tip. Excellent roadside service department !

Donna B. 
Évaluation :
5

Very good staff, equipment in great shape.

Gordon P. 
Évaluation :
5

Nothing to improve. Went great. Ms. Virginia was a pleasure!

Faith G. 
Évaluation :
5

Great Excellent Customer service . Thank you

Luis M. 
Évaluation :
5

Satisfied with the service

Raul Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cliff W. 
Évaluation :
4

nothing special

Neil B. 
Évaluation :
4

The staff was more than helpful...they made the experience one I would definately do with them at that location again....they are really an asset to your company....

Cindy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tashona R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack R. 
Évaluation :
1

The manager, Liz, could answer the customer's question correctly before they get overcharged.

Quinn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derreck T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio G. 
Évaluation :
5

One way travel for 9' van

William B. 
Évaluation :
3

They were very helpful and polite. The problem I had was when returning the trailer, it was difficult to try to maneuver the trailer back into a spot at the rental location.

Karen M. 
Évaluation :
1

Y'all need to fix y'all fuckin advertising cause it's a facade 19,95 $ just to look the damn truck is ridiculous!

Lamones M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce T. 
Évaluation :
5

Everything went smoothly. UHaul reps wee very knowledgeable and efficient.

ray D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel C. 
Évaluation :
5

Repair leaking cargo trailer

Kenneth R. 
Évaluation :
5

One of the nicest lady's I ever met She explained in detail every aspect of the contract Mileage and gas. Returned Help with the calculation of our mileage How refreshing someone knows their JOB That well Thank you The Lundys

Peggy L. 
Non reviews have been submitted for this location.

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