You could educate these people on the proper procedure to rent a Uhaul. I did everything possible on line to make this rental fast at the counter. I was still in this store for over 40 mins. It was almost as bad when I returned the rental! I've rented from Uhaul several times and each time I do I say it will be the last time because of the bad experiences. Unfortunately my choices are so limited Im forced to use Uhaul more often then not. Educate your renters please.JASON M.
Customer Reviews for Hart Marathon
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Avon Park, FL 33825
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : 8h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gary B.
Ensure equipment is free if ants, and good working order. Walk out with customer, help if needed to hook up trailer and ensure all lights are working.Keith W.
I was so disappointed to discover that you haul makes no effort to assist a customer and trailer hookup. I had open heart surgery in January and suffered a stroke since then. This location has no mail staff available. They sent a young girl with me to pick up a 6x12 trailer. She could barely lift the tongue off the grass. I had to help her and pulled my back in the process. When we finally together got the trailer attached to my truck she turned around and left and I had to figure out the chains and the hydraulic brake safety connection. Fortunately we own a camper and have traveled over 50 000 miles with it and I'm not ignorant of trailer towing. It was the physical strain on both her and myself that was uncalled for. When I return the trailer in comer Georgia on monday, I encountered the same problem the gentleman who ran the U-Haul terminal could hardly operate his cell phone and refuse to touch the trailer. He had a younger lady working for him but they had broken both of their tongue jacks. Fortunately my son was nearby he repaired one of their jacks and then unhooked the trailer. I will think long and hard before renting another U-Haul trailer. I've had a number of friends complain about the same lack of service. Service is mainly why we choose where we shop. I have always had respect for you all but I've had to change my mind at the present.Richard B.
I was originally supposed to return trailer to Avon Mini Mart. They would not accept trailer saying they had no room for it. I ended up at Hart Marathon. She was more than helpful in getting location transfered.Randall W.
Have staff on hand to handle the rental. I had to hook up the trailer myself, I was told that no one was available to do the hook up. This is not a good way to run a rental.Gordon P.
I reserved it from LaBelle location the day before. It took an hour and a half to get the auto transport September 9. Hanna tried her best, but had not idea what to do. We took it back the same day and it again took an hour to return it. There were double charges on the bill and it took awhile to verify that it was incorrect. Accessibility to equipment was terrible. It was a frustrating day.KIM P.
Difficulty finding a place to park the trailer.Kathleen S.
I have rented 2 trailers in Gulfport Ms They hooked it up and made sure everything worked. The gas station dropoff point at 3 Hwy.27 in Avon Park is a joke. I hurt my back because I simply could not find an employee just to help with toungue weight. I am 62 years old and have had several lower back problems. In 2 days I am renting a car hauler for my Chevy Sonic. I hope things go better then!GARY Y.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Keith W.
When a customer reserves a truck/trailer it should be taken off the "available" list to rent. I had a truck & trailer reserved but when I went to pick them up, the truck was rented out to somebody else...this was NOT the fault of people at Hart Marathon.PATRICK S.
I found the online service a bit unfavorable. It appeared to me that U-Haul was more interested in advertising on their web-site than assisting those using their service. I didn't think the web service was very user friendly. I finally got assistance through their chat service.Dale D.
Make sure when installing a transport that it is attached properly because when loading the transport it popped up off the ball hitch because it was not properly tightened down. This caused damage to our personal vehicle but the transport was not harmed. Also when viewing the reservation and how far someone has to go consider the vehicle you put them in. Ours did NOT have cruise control for an over 1200 mile trip. My leg is still killing me!Melanie B.
Employee in Avon Park FL don't know how to check-inRonnie G.
It was a great and enjoyable rental the lady very informationalLOYD R.
Great guys. Highly recommend them.JOHN V.
She couldn't access UHaul on her computer, so she had to check me in on her phone. Took FOREVER. Didn't know how to read the gas gauge. Had to read it for her. Stood outside for 15 minutes in the 90 degree plus heat why she tried to put the info into her phone, She never checked the back to make sure it was clean (it was) or to make sure the dolly was in the back (it was). Followed her back in, and then she had to go back out to get the mileage! She had to stop assisting me several times to help the other cashier at the gas station with Lottery tickets. And THEN, when she finally got it all in (couldn't print a receipt for me to sign btw), she asked me to go move it for her! Of course, at this point, if something happened, I am liable because I have already checked the vehicle in.Debra W.
Le client n'a pas laissé de commentaire.Duree H.
My most recent experience with U-Haul ended yesterday afternoon. Needing to move a few personal items from VA to FL for a family member, I attempted to rent a 5 x 8 trailer in Fredericksburg, VA. I was told that none were available anywhere in the area without a substantial drive to pick one up. Specifically, I would have to drive through Fredericksburg, through the City of Richmond, to a rural town called Bumpas, VA many long and congested miles away off to find the mythical 5 x 8 trailer I was seeking. Eventually, after several days of checking around on my own, I found a place ( a small, one man shop in White Stone, VA) who "thought" he would have one of the elusive 5 x 8 trailers on the morning I needed it. When I arrived early on Friday morning to pick up the trailer, I found that only two 6 x 12 trailers had been tuned in....no 5 x 8 trailers. Apparently these little trailers are becoming endangered, if not nearly extinct. In desperation, I took a 6 x 12 to the tune of well over 1 400 $for the trip from Southern VA to Central FL. This was around three times the quoted price for the rarely seen 5 x 8 trailer. Needless to say, the 6 x 12 was only around 1/3 full so it rattled and bounced all the way down I-95, sounding a lot like a bunch of marbles in a large coffee can for 14 hours. And, absent any decent weight, it bounced, swayed, leaped and tried to fishtail its way down the highway at anything approaching a decent Interstate highway speed. When executing the contract, we did not specify a drop off location as I was unsure of the final address of the items I was moving. I agreed to contact the closest U-Haul dealer to my final location to arrange for a drop off. Today, after unloading, I drove to the closest U-Haul to my destination in the Avon Park/Sebring FL area only to be told that they only did trucks...no trailers allowed. I went to the next closest U-Haul dealer, Hart Marathon Station at 3 Main Street in Avon Park. They were a "full service dealer" but refused to take the trailer unless U-Haul authorized them to take it via a text message to me. After a fun-filled 45 minutes on the phone waiting and chatting with the U-Haul representative from Ft. Lauderdale, who (while a very pleasant lady) could not help me with a problem in the Avon Park/Sebring area, I was connected to the appropriate operator who eventually sent the valuable text message authorizing a U-Haul dealer to actually accept one of their U Haul trailers. Praise the Lord, I was making progress now. I thought, after several hours of frustration, driving around Central Florida in torrential downpours trying to get rid of a U Haul trailer, that my troubles were over. But, as a Grand Finale to this comedic opera, I was told by the Marathon/U-Haul staff (a young lady ironically named Carmen) that locating the trailer in their lot and unhooking it was MY responsibility since they only had "girls working there". Now I consider myself a gentleman and quite capable....being a retired Marine Corps Officer from the Vietnam Era and a retired Firefighter and Paramedic from a large urban fire department. Unfortunately, I am also 75 years old and, thanks to my years of service, have arthritis, torn rotator cuffs, bad knees and a cardiac pacemaker. We were also in the midst of experiencing the first of the bad storms ahead of Hurricane Elsa, which was to be arriving shortly. Long story short.....In a driving thunderstorm I managed, after almost 45 minutes, to get the trailer situated and unhooked without the assistance of any of "the girls" who were happily selling lottery tickets chatting with customers and each other and sipping soft drinks during my ordeal. At the risk of being accused of being overly critical, I find that my latest adventure with U Haul has left a really bad taste in my mouth. Rest assured that, if I need a rental truck in the future, a trip to Penske will be in order. And, should I need a trailer on a temporary basis, I will buy one before I rent another one from UHaul. Given the ridiculous cost, the horrific hassle and the terrible customer service I received from U-Haul, I would be better off to invest in a modest, well built covered trailer and make it available to all of my friends and relatives free of charge if they ever think of doing battle with U Haul in the future. At least my trailer would be equipped with a first rate tongue crank and wheel assembly along with appropriate cribbing material and wheel chocks to assist with hooking up and unhooking... something U Haul obviously doesn't believe is necessary if their customers have to heft close to a 200 pound tongue weight trailer without any assistance. Thanks for the experience U Haul...you turned a routine and boring trip into an expensive, noisy, aggravating, wet and painful Fourth of July Weekend.RICHARD H.
Rented the Silverado pickup truck it smelled like human urine and wet dogs and the books in the glove box were covered in black mold it was the nastiest experience I have had I had to change clothes outside my house due to the stench from the trucks interiorJAMES D.
Le client n'a pas laissé de commentaire.Dennis J.
Le client n'a pas laissé de commentaire.RYANGRAY R.
Le client n'a pas laissé de commentaire.Francis T.
The trailer assigned to us was literally underneath another trailer. We had to move 3 trailers to get to the one assigned to us. NONE of the employees helped us locate the trailer, move the trailers, or hook up the trailer. When asked for help the response was "do it yourself". Had we not needed the trailer in a time sensitive manner we would have left and rented from a different company.Diana F.
Uhaul needs to invest in a larger dolly inventory so that everyone can have access to one when needed.Elaine J.
Le client n'a pas laissé de commentaire.Thomas J.
This was my worst experience ever, I had arrived for my 1:30Pm appointment and my truck wasn't ready nor did I check out until close to 3 Pm. The truck was filthy and very disgusting. There was no hitch receiver etc.wesley A.
Le client n'a pas laissé de commentaire.JOSHUA G.
Put Jacks on the toungs of the trailers their pretty heavy to liftRay T.
Liz was very attentive & explained the situation about the pickup truck. Picked up around 12:45 & returned it a little after 2 pm. Thanks for finding one for me. The truck did have a bad odor to it, outside of that not so bad to drive.Ed M.
This area has very poor cellular service so trying to check in with my mobile device was a hassle and took almost 45 minutes even after arriving early. Provide wide so customer can check in faster so they aren't wasting their reservation time that UHaul doesn't seem to give back even after you see we get the keys late.Latefa C.
Had a bad TransmissionMICHAEL B.
Le client n'a pas laissé de commentaire.Jose H.
employees were rude at the beginning, did not want to get the truck assigned out of the parking lot, so they gave us a different truck, with NO furniture pads in the back. They did not help get the trailers out of the way either. Terrible customer service at this location!Deborah S.
Waiting time to complete the process was long and tedious. We were call to pick up the truck and when we got there they had rented our truck so we had to comeback 2 hours later. Very inconvenient.REGINO R.
Le client n'a pas laissé de commentaire.Gregg B.
Customer service was great but it is really expensive Uhaul is getting very expensiveZADIEL M.
The teller was very rude and disrespectful and almost got her feelings hurt. I really needed this item right away because the place I needed to be was closing at a certain time and she skipped me and instead she assisted her friend I'm assuming the young gentleman was to her which I felt was bad customer service since she never apologized especially after the manager mentioned to her that I was awaiting first in line but she just carried on and when it was time to service me, she then used the words get over her as instead of â€œ my apologies sir how can I help you?â€ I enjoy utilizing these convenient equipment when available but if she's there, I will take my business elsewhere because I ended up having to bring the trailer back since the place where my motorcycle was closed by the time I got there which was maybe 35 min away. To describehow she looked, she was a Latina short obese woman short and sloppy looking with a soft but squeaky aggravating voice at the BP store in Avon Park off of hwy 27JOHNNY N.
Le client n'a pas laissé de commentaire.Henry W.
i am still very angry about the extra charges I received. I got charged twice for extra time that was not appropriate. I've filed a claim and hope to get a response.DENNIS M.
The staff was great however the truck was filthy inside. Food crumbs on the dash and seats, food wrappers under the seats candy in floor plastic cup behind seat bottle of wine under seat etc. I cleaned it up as I rented it for a week. U haul is going down hill. SadMatthew S.
The truck was dirty, had my grand baby inside. We got sick because there were bed bugs and ROACHES INSIDE. Absolutely gross, radio barely worked. It felt like the transmission was slipping. I felt very unsafe and disgusted. Now you are charging me a cleaning fee? For someone's else roach infested persons. Gross. I should call my attorneyWendy M.
Le client n'a pas laissé de commentaire.RANDALL L.
The lady that rented me the truck didn't actually want to rent it to me, she told me NO SEVERAL times stating someone was renting it the next day, and I expressed to her I only need it for local purposes and would bring it back, she told me NO AGAIN UNTIL I CALLED THE FEILD MANAGER, made me feel really uncomfortable, like she didn't want to rent to me because of my color which is BLACK!!!tamarind H.
Le client n'a pas laissé de commentaire.Randall L.
The truck and trailer was hooked and ready to go !! Have used the Avon park location twice ( hart marathon us27) now , both times with Courteous professional Help !!sharon F.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Neil P.
Please make sure the location has what we ordered they did not have the furniture dollies we needed but we were still able to rent them onlineDaniel C.
Very friendly staffKylee R.
Parking for uhaul trucks not availableRobert A.
New employee so check in was a little slow.James M.
Ensure all damage ie documented prior to pickup, unit is clean of all debris and most of all tires are inflated to proper psi. Some customers do not have air compressors like I do. Tires were rated 50 PSI and cold PSI pickup was 15. What if a customer picked up this unit, not inclined to check and drove off. Tire failure, poor service guy, stranded customers, negative reviews. Pick up location should have a tire gauge for pre delivery.Edward W.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.LYDIA A.
Le client n'a pas laissé de commentaire.DUREE H.
Le client n'a pas laissé de commentaire.lisa C.
Le client n'a pas laissé de commentaire.matt F.
Le client n'a pas laissé de commentaire.Diane R.
i reserved everything online which was a waste of time, because when i got to the marathon to pick it up, i still had to redo everything.David R.
Le client n'a pas laissé de commentaire.Douglas O.
project turned out wellGilbert H.
The lady that did my paper did an excellent job, polite and courteous. Dealt with another lady to load out trailer. She also did excellent, polite and courteous.Donald R.
Le client n'a pas laissé de commentaire.william G.
Le client n'a pas laissé de commentaire.Kenneth G.
Le client n'a pas laissé de commentaire.matt F.
We rented a 12 foot enclosed trailer for one day and it's at a gas station. when we picked up they were busy waiting on gas and food customers. They could not free up anyone for 40 minutes. That was ok. So we used it for 5 hours and brought it back around 4:30. The place was a madhouse. I waited a half hour then the priority was station customers and no one could help me. So I asked a girl behind they cash register, what they wanted me to do and she told me to drop the trailer myself as they had no one to free up. I showed my papers and she had no time. I dropped the trailer and went home. today I get a call saying I was late and the wanted me to return the trailer. After a heated exchange the woman said she'd check into it. My point is if they can't handle the business don't rent uhauls. Your reservation service picked them for me and you should know who's representing uhaul!!!!!!Stephen R.
Professional, friendly, and efficient.Gregory G.
Le client n'a pas laissé de commentaire.Larry F.
Nice people!Pablo P.
This vehicle needed maintenance. The front end wobblesjim W.
Le client n'a pas laissé de commentaire.Gary P.
Keep up with basic maintenance. I rented this U-Haul and the lights were out on all left side and the break light was on the right was also out.ELISSETTE E.
The size I prebooked was filled with blankets so had to get another one. This was had NOT been cleaned out, the gal who was very nice and helpful was working the register at the Marathon station so had to wait , no one except her and myself (64y/o) to put trailer on hitch (UNACCEPTABLE), then had to return to different place per text . I want someone to contact me.Penny G.
The truck was damaged on both sides. The windshield had so many bugs on it I had to clean it myself before I left. The interior was extremely dirty, grease on the steering wheel and seats. The drivers side window crank was broken. The speedometer and the odometer did not work. We had to drive thus truck over 1000 miles in this condition. I feel like we should be compensated for the condition of the truck as we paid for a clean truck in good repair.David P.
Very helpful people that made my rental easy and flawless at my return.....! Would strongly recommend this station definitely....! Sincerely: Clay HaggadoneClay H.
The back had to be swept out before we could load and the cab was pretty dirty too.Gaylin T.
Le client n'a pas laissé de commentaire.Karibel C.
The vehicle was poorly maintained and unclean. They also misquoted the gas in that tank from previous drivers that was not filled, it was half filled and it cost me 9,00 $ worth of gas for 18,5 miles. I was charged 14,00 $ for insurance which was never discussed. On top of all of this the person running the register made me wait 15 minutes while they ate their breakfast at 7:45 saying the station was not open to U-Haul until 8. So we waited 15 minutes outside while she ate. Then the pre-check in was useless as it took an additional 30 minutes to get the vehicle. I will never use U-Haul at this location ever again.Edward T.
Expedite the administration process. I rent frequently from this location and it is like it is the first time any of us have went through the process. Save some information or something. didn't use to be so difficult. Merci.Franklin F.
Le client n'a pas laissé de commentaire.Eric H.
Do not change a thing, great customer serviceExilas D.
Keep my information on hand. It takes entirely too long to go through the administration process to rent a trailer. I rent frequently and have to spend way too much time providing the same information and photo of lisence.Franklin F.
The truck was filthy. Had empty bottles from previous person and crumbs/dirt throughout seats and cup holders. Had to take home and clean interior myself. Had to gather my own dolly near the dumpster. Would not recommend renting from a U-Haul where the main priority is not renting vehicles...Brandon Y.
Le client n'a pas laissé de commentaire.Rosa B.
Le client n'a pas laissé de commentaire.Cheryl A.
Le client n'a pas laissé de commentaire.David S.
Equipment is not easy to access Equipment was rented and paid for online but not available at time of pickup : Dolly was paid for in online reservation but location had ZERO available - even though three of us at the counter had reserved and paid for use of one. Furthermore, no refund or credit could be issued by person in charge at this location. Positive comments : while not well organized or accurate as to their on-site inventory - ALL people I dealt with at this location were very nice, courteous, and friendly. They appeared to be helpful. Positive comments : I experienced a flat tire on my loaded trailer while in use. The roadside assistance was AWESOME. Quick communication to request for help and timely follow-ups. The HELP / resource took longer to respond than anticipated but was very courteous and refused my offered tip. Excellent roadside service department !Donna B.
Very good staff, equipment in great shape.Gordon P.
Nothing to improve. Went great. Ms. Virginia was a pleasure!Faith G.
Great Excellent Customer service . Thank youLuis M.
Satisfied with the serviceRaul Z.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.cliff W.
nothing specialNeil B.
The staff was more than helpful...they made the experience one I would definately do with them at that location again....they are really an asset to your company....Cindy A.
Le client n'a pas laissé de commentaire.GERALD W.