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Philip P.
Customer Reviews for Harvest Feed Mill
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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An inexpensive way to move. The folks at Harvest Feed Mill are always friendly and had just what I needed.
Mike B.Circumstances led to an inexperienced individual working on my reservation; took forever! No one's fault, but just a nuisance, as I had planned to pick up the rental using the mobile app, but headaches with making that work in a low-cell signal environment was just as slow and crazy.
Scott V.The people were very helpful and friendly. Everything was fully explained. Would definitely go again and recommend them
MARK D.Mrs.Diane and Mr.Jimmy were a blessing.
Eshleigh G.Truck was clean, but is in need of maintenance. Master brake cylinder and suspension in particular.
Nathan S.Everything went smooth for our 24/7 Mobile drop off. Then we realized we had left a $200 pair of headphones in the glove box. When we came back during business hours the customer service reps were very helpful getting us back into the truck to recover our items.
William F.There was nobody on time at the location to give me my truck key. I scheduled for 8, and she showed at 8:36. While she was in the phone with uhaul customer service, she described me as impatient, as if I wasn't on time and had a move to perform. Awful location.
Kieston R.Keep up the great customer service!
JEFFERY H.Location did not have reserved items including appliance dolly and furniture pads. They were unable to get them from other locations. They were Not prepared for the rental prior to my arrival. Employee was nice but indicated not having reserved items, including trucks, was common. Would not feel confident using this location for a rental in the future. If using Uhaul would probably only use dedicated location in Huntsville if at all.
LEANNE C.The lady that handles the U-Haul at the location was late. Once she arrived she argued with another employee about being rushed into work. It took her 30 minutes to check me in even though I completed the online check in. It made me late for what I was picking up. The truck only had a half tank of gas in it. I brought it back just slightly under the half tank mark. I was charged to fill up the truck. I paid 170 for a 2 hour rental, which is RIDICULOUS!! I was totally inconvenienced and overcharged. I will never use U-Haul again.
SAVANNAH K.Dropped off at nearest location to my house. Vehicle and dolly cleaned in great condition, and did so ahead of time. Charged 13 or so dollars for the privilege to drop off. Very disappointing.
Michael C.They did not have the appliance dolly that I paid for.
Michael F.Dolly was broken, truck was not cleaned. pads were filthy.
Shawn N.The customer service provided was poor to say the least. The woman that was trying to get me checked in argued with me on what name my reservation was under. Why would I put it under another name? I just wanted a trailer to pick up a fridge. Then when I asked where to go to pick the trailer up she looked at me as if I had 3 heads and asked what I meant. It took me about 45 minutes to check in and I thought by registering everything online it would alleviate some of the wait time. I was wrong.
Lindsey R.I had a hard time getting a drop off location from Customer Service, since my pick up location never dispatched my pick up there was no drop of location on my contract. So....I had to call Customer Service (Saturday afternoon) and I waited of 30 minutes to speak to Chelsea, who was very helpful and connected to the correct person. Unfortunately the first location I was sent to for drop off was not a U haul location, but a storage facility with no room to turn around. I had to disconnect the trailer in order to get out. After again speaking to a very kind Uhaul representative I was finally sent to the Harvest Feed Mill location. If I'd known about having to have the trailer "dispatched" in order to get a turn in location it would have made the turn in process much smoother.
Billy O.Super nice people but took over an hour to check me out even though I had done everything online to include uploading my driver license. Then when we went out to get the trailer it was buried behind everything in a flooded field. Had to help push it out of the mud. It was raining so didn't get to see inside until I got home. It was filthy! Like somebody had hauled dirt or something. Outside of trailer was covered in dirt/mildew. I do not recommend renting from here! I know I won't be back.
JACOB E.They were extremely helpful and courteous would recommend them to anyone.
JO S.Spent a long time checking in online. Then arrived the next day to pick up the truck. Much older lady rechecked me in herself & took forever. Stopping & talking to other people. Walking off to check & see if her husband was in bathroom etc..... I was there over 1,5hrs. She kept calling another location & ask how to do stuff & wanted to run my card again. Very slow process!
Corey B.Que tengan una caja donde dejar las llaves en caso que no lleguemos a las 5:00 pm y otra forma de rentar antes de las 7:00am que es la hora que ellos abren, habemos otras personas con diferentes horarios y necesidades.
Noel M.Great place to get Uhaul and more.Vwry nice people.
William E.very nice lady who rented to me.
TRACEY S.Begin the after hours pick up before arriving to pick up the vehicle. I was scheduled to pick up the vehicle at 0600 and after having to go through all the verification process ended up leaving at 0650. Put me behind schedule.
Ricardo G.I was charge for 135 miles. I drove 30 miles top. I have a picture of the starting mileage that was 35 miles different than what my receipt said, so I'm sure the ending mileage was wrong as well. Scummy business practice that cheat people out of money.
CAMERON D.I'm not sure I dropped off after hours at this location with no personal interaction.
Ronnie L.Good Friendly People willing to help. No Comments to recommend.
John S.I feel really bad for the people who work at the feed store because they had to pick up the pieces that U-Haul dropped. This experience was absolutely awful and they would not recommend U-Haul to my worst enemy.
LISA W.Make sure radio is not turned up to the maximum volume possible.
Daniel C.I would definitely recommend Harvest Feed Mill they are great and willing to help— we ended up having to go 1501 Jordan Ln Ste B Huntsville, AL 35816 to pick up and customer service was lacking and they over booked our truck so I had to cancel reservation
Emily L.The lady in New Harvest was very sweet and because of her I was able to get a truck. I was very disappointed that I had to drive 20minutes out of Huntsville to get a truck and also the movers scratch my furniture while I was in Huntsville. I didn't see until I got back to Atlanta. I was very unhappy with U-haul service I went through a lot to get my truck Saturday Aug 22nd I was to pick my truck up on Oster drive but I wasn't able to get the lock opened and therefore I had to travel to New Harvest, Al and the lady there was so sweet the best customer service ever. U-Haul needs to step up there rental of their trucks no customer should have to endure an all day process to rent a truck.
Jasmine B.Friendly and helpful staff.
Keith D.The truck did not have trash but was not sanitized and smelled like body odor
Michelle C.It would be good is more than one person could help with Uhaul orders, but I have no complaint. Diane is great!
Jon S.It was a great experience. No problems
Russell S.You can send them to there preferred location. We were not notified until the day before we pick up the truck and it took us about 25 mins out of our way where the place we chose was right down the street from the apt we were moving from.
Michael H.Very good experience
Anthony B.Great new truck! Very personable staff both at the rental location and the Uhaul rep Derrick.
Chris E.Ms. Dian was the sweetest and easy to work with
Joseph D.