Évaluations des clients Haxels Shell
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Haxels Shell
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Paul G. le
They charged me $10 for gas, which around here is about 4 gallons. The needle was actually a little above when I dropped it off from where it was when I got it. I guess the guys at the drop off location can distinguish 4 gallons on a 40 gallon tank for truck that uses an analog gauge. Additionally, after hours drop requires you to provide pics of the fuel gauge and odometer, which no one mentions. So I had already put the keys/contract in the box with the thought that I would enter the info on the website check in process. So I end up getting charged $35 for bullsh*t.
mindy B. le
Everything was fine truck was brand new 2019. Very smooth ride. Came from Michigan to Illinois The return to Illinois went smooth as well.
Daniel R. le
Friendly courteous service
John M. le
Service person was very friendly. The shop was what it was a shop. Friendly helpful service. No complaints.
Megan A. le
The driver side mirror was loose and kept falling down within seconds after being adjusted. I couldn't get over 60 mph on the interstate because it was terrible to keep on the road. There was no cruise control either. The location for pick up and drop off was fine and Mr. Haxel was very nice and pleasant to deal with. My complaint is with the actual truck and the way it drove and handled. I will not rent with Uhaul again.
Jeffrey B. le
Mike and his staff are first rate!
Tammy H. le
Everything was alright
Jacob B. le
Twenty minutes into my ride after picking up my U-Haul it completely blew out a tire. Not only was this dangerous, but I had to wait an hour and a half for it to be fixed. This caused me to have to pay my moving crew for two additional hours.
george J. le
Excellent
tim C. le
Actually the drop off location was Hastings, Michigan and they lied when I called to see if it was returned. I was told it was returned just to find out they extended it without my knowledge or consent to the person who stole it. Horrible customer service.
Daniel S. le
Have the equipment ready to go in working condition, customer should not have to wait 30 minutes while equipment is repaired
Kandace G. le
There was no key available for me to leave with the truck. I was able to open the doors and pull up the back but there was no key, word box, or lock box anywhere. I called customer service and they were trying to get a hold of the area manger to reverse the charges and could not reach him. I was charged for a truck that I could not even use and still no one has called me back about this. I will never use this again.
Donna B. le
They charged me for gas after I put the tank back where it was
steve H. le
Location was dirty. Poor attitude. Would not rent a trailer from them again.