Le client n'a pas laissé de commentaire.
ROBERT B.
Customer Reviews for Haxels Shell
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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With the number of times I had to use a truck in the past 6 weeks, it would have been nice to get some kind of deal. I was not happy when I picked this last rental up. I was 45 minutes late- not due to my fault and I ended up having to redo the rental which charged 60 $more dollars than the original rental agreement- not cool
Reaine W.Can't think of anything. The staff at Haxel's are extremely polite and friendly. There are 2 other U-Haul providers closer to me, but I've gone to Haxel's 3 or 4 times now. It's a great place to rent a U-Haul!
JOHN H.Nice guys! They made the return process very easy!
Patrick R.always trying to go the extra mile for customers
CHARLES H.Mike Haxel & staff were great to work with, went above & beyond to assist me!
JOHN B.The truck had roaches in the storage part
LYSSETTE K.The people at this station were extremely friendly and helpful!
Jim C.I wouldn't recommend this place. I was double charged and this is unacceptable and I'll make sure everyone knows it too.
Josh H.No one had masks on in a tiny space
Cassidy M.I was overcharged for my milage i feel the rental price plus the milage together is steep. With that being said , I was charged for more miles than I drove. I will not use or recommend this location again
Riki H.Make sure everything you rent is there before you the store and don't trust the attendant, and the prices are outrageous, and when I returned the truck I was charged for something else. So no I will no be recommending to any one I know in the futire
Stephanie H.We picked up the Uhaul and the back was dirty. We returned it in the same condition that we received it with extra gas and were charged a 25 $cleaning fee that should have been charged to the person before us.
Sarah P.Have trucks at the location that the customer agrees to especially when it was scheduled 3 weeks in advance.
C C.They were closed so I used the app and did everything myself. Worked out great.
Spencer H.It was all good??
James H.very easy to access they were quick on process so I could get going easy return
karla B.Great to do business with
Anthony C.the people I worked with were knowledgeable, kind and helpful both where I reserved it and where I received it.
Andrew M.Clean the windows
patty L.They charged me 10 $for gas, which around here is about 4 gallons. The needle was actually a little above when I dropped it off from where it was when I got it. I guess the guys at the drop off location can distinguish 4 gallons on a 40 gallon tank for truck that uses an analog gauge. Additionally, after hours drop requires you to provide pics of the fuel gauge and odometer, which no one mentions. So I had already put the keys/contract in the box with the thought that I would enter the info on the website check in process. So I end up getting charged 35 $for bullsh*t.
Paul G.Everything was fine truck was brand new 2019. Very smooth ride. Came from Michigan to Illinois The return to Illinois went smooth as well.
mindy B.Friendly courteous service
Daniel R.Service person was very friendly. The shop was what it was a shop. Friendly helpful service. No complaints.
John M.The driver side mirror was loose and kept falling down within seconds after being adjusted. I couldn't get over 60 mph on the interstate because it was terrible to keep on the road. There was no cruise control either. The location for pick up and drop off was fine and Mr. Haxel was very nice and pleasant to deal with. My complaint is with the actual truck and the way it drove and handled. I will not rent with Uhaul again.
Megan A.Mike and his staff are first rate!
Jeffrey B.Everything was alright
Tammy H.Twenty minutes into my ride after picking up my U-Haul it completely blew out a tire. Not only was this dangerous, but I had to wait an hour and a half for it to be fixed. This caused me to have to pay my moving crew for two additional hours.
Jacob B.Excellent
george J.Actually the drop off location was Hastings, Michigan and they lied when I called to see if it was returned. I was told it was returned just to find out they extended it without my knowledge or consent to the person who stole it. Horrible customer service.
tim C.Have the equipment ready to go in working condition, customer should not have to wait 30 minutes while equipment is repaired
Daniel S.There was no key available for me to leave with the truck. I was able to open the doors and pull up the back but there was no key, word box, or lock box anywhere. I called customer service and they were trying to get a hold of the area manger to reverse the charges and could not reach him. I was charged for a truck that I could not even use and still no one has called me back about this. I will never use this again.
Kandace G.They charged me for gas after I put the tank back where it was
Donna B.Location was dirty. Poor attitude. Would not rent a trailer from them again.
steve H.I paid online, then went to pick up U-Haul and was charged double. The Company corrected error before I contacted them.
Melissa N.Very professional and price reasonable for my purposes. No other comments at this time
Sara S.