Évaluations des clients Haynes Firestone

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Haynes Firestone

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brianna T. le

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Have someone there after hours to check in uhaul.

Marjorie P. le

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Le client n'a pas laissé de commentaire.

brian J. le

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They mix my contract up with somebody else charge his account and it's been 3 days I have not received any money back for the deposit I put on the truck the people there was very slow. They did not want to work . this is the worst location I have ever been to !!! I called the manager several times but he does not work the weekend

christine S. le

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Le client n'a pas laissé de commentaire.

carol Y. le

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Nothing! Very personable. Professional. Efficient. Answered all my questions before i asked them.

Janet F. le

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Le client n'a pas laissé de commentaire.

karla A. le

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Le client n'a pas laissé de commentaire.

Ingrid K. le

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Everyone was very nice and helpful. Rhonda is especially kind. Got in & out promptly and the blankets we rented were very clean and soft.

keisha J. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Cory B. le

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Charge less. I went four miles & used the truck for about forty minutes, I used the $19.99 truck & it cost me $60.70. That is too much for those details.

wallace R. le

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Le client n'a pas laissé de commentaire.

Earle T. le

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Le client n'a pas laissé de commentaire.

VAUGHN M. le

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Le client n'a pas laissé de commentaire.

Glesmarie O. le

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Le client n'a pas laissé de commentaire.

Dwanna T. le

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Le client n'a pas laissé de commentaire.

jeanne A. le

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had no issues everyone was polite and helpful

Rosalyn H. le

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Le client n'a pas laissé de commentaire.

Monica M. le

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Le client n'a pas laissé de commentaire.

justin C. le

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Le client n'a pas laissé de commentaire.

annie H. le

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had U- Haul reservations for 2/16/2019. I rented a ten feet truck from Haynes Firestone Garage located at 13404 Miles Avenue Cleveland, Ohio 44105. I have always trusted U- Haul when i move. I moved from Arkansas to Ohio. I had the most pleasant experience which have kept me coming back for years. The last experience was the worst i have had encountered with U Haul. Upon entrance, I wasn't greet. It was more like what do you want. The truck was dirty with food left in it. The adjustment lever was broken. I wasn't able to adjust my seat to a comfortable driving level. I pointed this out at the time of rental and she said to drive leaning forward. I took of work just to handle my business on this day. I will alays trust U Haul when moving but I will never go back to this location.

Michelle B. le

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Le client n'a pas laissé de commentaire.

sharon H. le

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The Representative who assisted us with the rental was very efficient and extremely pleasant. I will definitely refer others to this location.

Dejuan H. le

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Great customer service

jason C. le

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Le client n'a pas laissé de commentaire.

CHRISTINE H. le

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Le client n'a pas laissé de commentaire.

Tamara H. le

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Keep up the great work

James G. le

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They were helpful. A little bit of a wait, but not bad. The owner was very friendly.

dan M. le

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Renters were very friendly and helpful. Everything was on time and the transaction was quick. Keep up the good work.

michael B. le

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Le client n'a pas laissé de commentaire.

DEborah D. le

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Everything was great location service equipment and truck i had no problems or complaints.:

Latric D. le

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Le client n'a pas laissé de commentaire.

ken K. le

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Le client n'a pas laissé de commentaire.

Carole B. le

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Le client n'a pas laissé de commentaire.

Vera M. le

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Everyone was completely professional

DION S. le

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Le client n'a pas laissé de commentaire.

TED III B. le

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It was not this location- however the first pick up location assigned to me did not have a working phone number and I had no way to get in contact with them. Please make sure to get an updated number or remove them as one of your locations. All Hart Auto

Charles T. le

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Always cross the safety chains so if the trailer disconnects, the chains will catch the hitch and prevent it from digging into the pavement and flip the trailer. Also, have your staff check the ball on the tow vehicle itself for tightness of the nut and wear on the ball threads. While towing, the nut fell off and the trailer detached from the receiver. Only because we insisted on crossing the trailer chains did we not have a major accident. It never occurred to us to check to ball and nut itself. Lesson learned and shared so hopefully it won't happen to someone else!

mike G. le

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Le client n'a pas laissé de commentaire.

KECIA K. le

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Well I was truly satisfied with the above location.

DEON K. le

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Le client n'a pas laissé de commentaire.

Leslie P. le

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This was a great experience! It was fast and easy, and the woman who we worked with was pleasant, helpful, and did a great job helping us get what we needed in a pinch.

ANTONIO W. le

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Le client n'a pas laissé de commentaire.

johnny D. le

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Le client n'a pas laissé de commentaire.

NICHOLAS T. le

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This was not the location or time I wanted/needed. I received the info 1 day before I was moving and had already had the logistics planned out. The service rep at this location was more than helpful and friendly and none of this was his fault. I would have like the other location better, 1 mile from my house and open later. The customer service people were friendly and helped resolve the problem quickly, but it should have been prevented. I ordered the truck a month in advance, if there was a change I shouldve been notified earlier.

JOHNNY D. le

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Le client n'a pas laissé de commentaire.

samuel B. le

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Le client n'a pas laissé de commentaire.

Colin K. le

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Nothing, service was great.

Davena W. le

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Le client n'a pas laissé de commentaire.

Tawana F. le

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Le client n'a pas laissé de commentaire.

Alisa W. le

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Le client n'a pas laissé de commentaire.

ALFRED K. le

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Le client n'a pas laissé de commentaire.

SCOTT H. le

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The service and personnel at this location are very pleasant and helpful.

MARIETTE W. le

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Very nice location. Well lit and easy to find. The drop-off box could have been labeled a little better though.

PAMELA G. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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GOOD SERVICE !!!

Albert D. le

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Le client n'a pas laissé de commentaire.

MELISSA J. le

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Location was good, and cooperative. I reserved the truck online the day before. But when I got to the location, there were additional costs that I wasn't prepared to pay for, because the website didn't say anything about it.

Anthony F. le

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The charges were never disclosed to us we got charged for a service that we never agreed to.They never went over the bill with us. Now we have to pay the bill b4 a refund. Makes no sense we were over charged almost 50 dollars. SMDH. I will never rent from here again. I will never ever recommend anyone here...

erica M. le

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Customer service was terrible! First, I was booked to a location that was abandon, then they didn't have truck at alternate location and made us wait in line 45 min after telling guy at register our situation he said oh you have to call 800-go-uhaul I got hung up on twice while trying to find a truck. Young lady victoria@customer had bad attitude and didn't want to help and she even canceled our discussion about the price of the truck, so when finally got to location to get truck the lady that didn't knew how to use computer said the adjusted price wasn't in computer, anther half hour wasted! Had to call back and spoke with lady who says that last rep canceled the adjusted price our of system, so she had to redo everything. The lady they had working there wasn't computer literate , she was asking me to help her get to a screen to make changes that customer service rep quoted me on. They kept my entire $100 deposit for cleaning when the truck wasn't dirty, as well as cleaning mud off tire. This was a 9 am reservation, that inconvenienced me 4 hours, when I finally got a truck.Worst experience! I'm waiting on supervisor to contact me about this TERRIBLE EXPERIENCE!

DINA P. le

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i have use uhaul several tims and different locations , and its always a good experience , thanks you

Huey H. le

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Le client n'a pas laissé de commentaire.

JUDITH P. le

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Put cruise control in your moving vans and your gas economy gauge does not work.

Huey H. le

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Le client n'a pas laissé de commentaire.

John W. le

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the provider was friendly but he didn't hand my situation the best

DMITRIY T. le

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Try to have more vehicle at location I had to get this truck at a different then the one I reserved it at

Tiana H. le

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Needs bigger trucks. 17 foot just don't cut it.

le

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Le client n'a pas laissé de commentaire.