Customer Reviews for HDD General Merchandise Inc
(U-Haul Neighborhood Dealer)

169 évaluations

1395 Flatbush Ave   Midwood, NY 11210

(347) 223-5801

Heures d’ouverture

  • Mon-Sat: 10 am–6:30 pm
  • Sun: 12 pm–6 pm

Services dans cet établissement :

Pour nous contacter

(347) 223-5801

1395 Flatbush Ave
Midwood, NY 11210

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–6:30 pm
  • Sun: 12 pm–6 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The guy threatened to kill me .I recorded him on the video

Nodir C 
Évaluation :
3

Though the personnel at this location was great, they do not offer 24/7 pick-up/return, which wasn't mentioned on reservation. It was really inconvenient not to be able to return after hours, as they close at 6 pm. The lack of 24/7 return should have been mentioned at reservation.

Cecile B 
Évaluation :
5

Love Uhaul overall and use several times a year for weekend markets. This time I only used a cargo van for about 3 hours. The cost was $119 +15$ in fuel I put in the van. Seems very expensive for a quick pick up trip. I'll definitely seek other solutions for my short term vehicle needs.

Corey M 
Évaluation :
5

Absolutely awesome working with this company. Phenomenal customer service.

Arielle K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathia B 
Évaluation :
5

I recommend Barry at 1395 Flatbush ALL the time!

Michele W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arvind K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aziza A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cherice O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAYRA K 
Évaluation :
5

Everything goo6

Raheem R 
Évaluation :
3

I was never asked if I wanted insurance but was assumed that I did and charged even though I didn't want it and put on the app no so I think workers should make sure they asked that question.

SANTO Q 
Évaluation :
4

It's difficult to find a place to park the U-Haul, and can add 30-60miles to your drop off. But the gentleman working in the location is super personable and really on top of his job. I would ONLY use this location again because he made it positive

Jeanne L 
Évaluation :
5

Customer service surpassed my expectations

Whaly A 
Évaluation :
1

I was charged extra fees at the end for items that were allegedly left behind that didn't belong to me. I don't think it's fair to be charged $50 for items that are not mine.

Travis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashonna J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janice m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey H 
Évaluation :
5

Give this man a raise please

Kirill K 
Évaluation :
2

I was contacted by an employee from this location and he was very rude to me over the phone. He also lied to me and made me feel discouraged to work with this location again.

Julien S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H 
Évaluation :
5

Nothing wrong with this location, the vehicle, or customer service. Bary was excellent! I do think U-HAUL's marketing could be more transparent about pricing. Mileage charges meant that my short, 4-hour rental was over $100.

Lane B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin S 
Évaluation :
1

Good customer service starts with appearance. The location's appearance can certainly be improved greatly. Everything else including the young man who processed my rental information was fantastic, professional, considerate. Very refreshing inspite of the surroundings.The vehicle was well maintained and clean. I would return to their business again, and recommend it to others. Thank you. Mr.& Ms. Gladden

Carol g 
Évaluation :
5

Keep up the great job

Kareem B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S 
Évaluation :
5

Barry was/is AMAZING. I will never go any place else!!! Merci

Michele W 
Évaluation :
3

I don’t know but it’s just the it is.

John D 
Évaluation :
2

Charge the quoted rate from the reservation. I was overcharged by $26.

Mark F 
Évaluation :
5

they worked with us politely and understandingly

punnag h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONSERRAT R 
Évaluation :
1

My van was dirty. I had to walk 4 blocks to pick it up. The service was poor. I had to wait an hour for him to arrive. I was supposed to pick the van up at 10am but I picked it up at 11am. He was nice to keep my van when I forgot my license but I had already waited an hour for him.

Rosanna R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNDON S 
Évaluation :
5

Get a parking lot don’t have to walk a lot for car

Javier V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENOIT D 
Évaluation :
5

Service was amazing! Convenient location and excellent equipment

Diane L 
Évaluation :
5

Everything is ok just the outside of store doesn’t heve a uhaul sign to know is in that place

Javier V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L 
Évaluation :
3

This location had Great friendly service!

James B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell P 
Évaluation :
1

there was no one there to return the vehicle the next day

Kimbella F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John D 
Évaluation :
4

I think if we were able to drop off the vehicle at a different location that would be better.

David A 
Évaluation :
5

I'm impressed and glad about the service

Mainul U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERIN D 
Évaluation :
5

Ty

nathan g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna O 
Évaluation :
5

Excellent customer care interactions. The person helping me gave clear instructions and offered options for support. I was able to execute my trip without issue thanks to the information I received. Vehicle was clean and well-maintained. Supplementary services were not necessary but available upon request.

Daniel S 
Évaluation :
3

Received my vehicle almost 1,5 hours later than booked, didnt have any other replacement so it messed up our entire plan. Also, this location did not permit returning the vehicle after closing hours so had to come all the way the next day to drop off the keys.

Karthik A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICED G 
Évaluation :
3

its very casual and I didn't have a pre- or post-inspection and was never given a contract. on the one hand it was easy and quick but on the other I would have been vulnerable if there had been trouble on the trip.

REBECCAL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin L 
Évaluation :
4

The owner was very professional & courteous

Jeanine L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
1

Van was filthy and door was broken. Van was also parked 4 blocks away. When problems were pointed out on return store staff said it wasn't their problem and that the last guy told them it was clean. Very rude.

Jacob M 
Évaluation :
3

Driver's License scanning tool in U-Haul app does not work, causing delay

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S 
Évaluation :
4

Customer service nice but a little slow for transaction Maybe hire another rep to cover the front desk

LAWRENCE O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen G 
Évaluation :
1

The person that works in the store is very rude and lazy

ainsworth c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hugh m 
Évaluation :
4

I had a 10am reservation but the site owner didn't show up until 10:20am. Not a deal breaker, but somewhat annoying.

Ian M 
Évaluation :
5

The guy in the store was very friendly and helpful. It was a nice experience. recommend using his equipment.

Meir s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEIR G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saturne r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W 
Évaluation :
1

The location is a shipping and receiving center. There was a 3ft square space for customers to stand in. We were 4 people in that tiny space and the gentleman helping us was not wearing a mask when I picked up and dropped off the truck. The other two people standing in the small space with my partner and I were trying to get packages shipped. The location does not have a parking lot and relies solely on street parking. I had to walk 2,5 blocks to get to the car in subzero temperatures to get the truck, and at night when I had to return it I drove around a 5-block radius looking for parking. When I went back to the location and told the attendant I couldn't find any and wanted to return the keys, he told me to go back and keep looking for parking. Also, when I picked up the truck it had less than 1/4 of the tank with gas. Who rents a truck with no gas in it? It was absolutely unbelievable. I will never rent a U-Haul from this location ever again.

Christian G 
Évaluation :
3

I wasn't given the equipment I ordered. No utility dolly but I was surely charged for it though. I opted out for the damage waiver but I was surely charged for that as well. This was an unpleasant experience.

DANIELC S 
Évaluation :
4

I ended up going to the wrong location initially (mixed up after making a change to my reservation). The woman on the phone was very accomodating, adjusted my reservation again so I had time to make it to the new location and gave me a significant refund. Would definitely use again.

William q 
Évaluation :
1

I was billed twice for the same rental and the vehicle was in very bad shape.

MIRA B 
Évaluation :
1

The owner opened this location 30 minutes late which interfered with my reservation and then he charged me by mile for a different vehicle from what I had.

ANTHONYL P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATTHEW P 
Évaluation :
5

Cheaper would always be better. How about discounts for loyal customers. Ty

JONATHAND S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIR D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAYVON S 
Évaluation :
1

Give correct rate quotes over charged me and had no written explanation of late fees and regulations prior to incident in contract

KAHSAANMALIK K 
Évaluation :
4

Agent was very helpful and patient and willing to explain.

SUSAN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian S 
Évaluation :
2

I reserved a van for 8 hours only to find out that the location closed at 6pm and that I would only be able to use the van for 4 hours or I'd have to return it the next day, which wasn't a possibility. There was no other location I was able to return to except the pickup point. The van was not at the address it was supposed to be and had to call the location 5 times before anyone picked up and then had to wait for them to call me back to tell me the actual location of the vehicle. This place was a hassle. I will never use them again.

SARAHLOVE S 
Évaluation :
2

Have designated parking for return.

Laura W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor J 
Non les évaluations ont été soumises pour cet établissement.

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